Very satisfied

I am looking forwards to a Large Electric vehicle that is available via Motability scheme! I am due a new vehicle 10/2022, and currently drive a Qashqai as it fits my physical needs, so I am hopeful that you can provide one!

If invites are sent to customers to book vehicle checks on line, please ensure that someone follows up on customer responses are received. Do not assume on any response not received as there may have been technical problems which hide those responses from being shown. Simple way of ensuring whether customers have responded is to ask them via a further email. I waited for a date to be allocated but never received this so had to contact the Carlisle Branch's Customer Manager for action.

Excellent service well satisfied

Where did the drink machine go. I was there over an hour and no drinks offered

Very good service

Took the car in for two small jobs to be done due to a recent recall by Nissan. Lookers done the work,the mechanic actually sent me a video of a health check he carried out on my car, which I though was brilliant. I got a phone call saying the car was ready to be collected, I got to Lookers only to find they had vacuumed inside the car and given it a wash too. How good is that. Well done to everyone at my local Lookers

efficient. car ready on time, no problems.

It was easy to book in once I was able to contact the Carlisle branch. Staff were, as always, very courteous and helpful. Booking in on the day was very easy with hygiene measures in place. I received a comprehensive verbal and written report when I picked up my car. The courtesy car was very clean.

Good level of information provided and all timescales met