I'm not sure the videos add much, especially if - like me - you're in town waiting for the job to be finished. I'd much prefer a short text message or a phone call saying it's done/no problems/you need to phone us about work needed. To be fair, my garage did also phone me to confirm it was ready.

Salesperson who dealt with the sale was Andrew Templeton at CarlisleWe have dealt with Andrew before and chose to deal with him again as he gives a most friendly efficient & professional service, making things as straight forward and hassle free as possible.Thank you Andrew for looking after us.Margaret Thomas

Guy and Stewart could not have been more helpful nothing was a bother.

Very satisfied

I am looking forwards to a Large Electric vehicle that is available via Motability scheme! I am due a new vehicle 10/2022, and currently drive a Qashqai as it fits my physical needs, so I am hopeful that you can provide one!

If invites are sent to customers to book vehicle checks on line, please ensure that someone follows up on customer responses are received. Do not assume on any response not received as there may have been technical problems which hide those responses from being shown. Simple way of ensuring whether customers have responded is to ask them via a further email. I waited for a date to be allocated but never received this so had to contact the Carlisle Branch's Customer Manager for action.

Excellent service well satisfied

Where did the drink machine go. I was there over an hour and no drinks offered

Very good service

Took the car in for two small jobs to be done due to a recent recall by Nissan. Lookers done the work,the mechanic actually sent me a video of a health check he carried out on my car, which I though was brilliant. I got a phone call saying the car was ready to be collected, I got to Lookers only to find they had vacuumed inside the car and given it a wash too. How good is that. Well done to everyone at my local Lookers