I would like someone to take ownership of this issue before I have no option than to take legal action. Our Nissan Navara has been with Lookers Carlisle since 8/9. The vehicle had been taken into the dealer on 3 occasions whilst in warranty to investigate bad starting/ idling issues, but according to them there was no fault...when the situation got much worse, I contacted Nissan UK who advised the first step was to have it " properly diagnosed" by the dealer before they could get involved ( despite it being apparently diagnosed previously on 3 occasions! ) it was booked in on 8/9 and within an hour the master technician came out to say " this is a mechanical fault not electrical as I first thought " and explained in detail that the injectors were dumping fuel back in when the vehicle was turned off so was having to burn off that fuel which in his own words " would explain the bad starting and idling issues " Eureka ..at last someone who knows his job we thought. I have evidence of each visit and the technicians findings on each of the visits...yet today during a conversation with the service manager he told me he has no record of any of this !!?? or a new battery being fitted on the first visit !! I have now been told that Nissan UK will pay 50% of the cost of new injectors with the remaining £2400 to be paid for by us !!! They FAILED to diagnose the faulty injectors when the vehicle was in warranty. If the full cost of this work is not covered by Nissan or Lookers we have no option but to instruct a solicitor to commence legal action. The vehicle was bought new from the dealership, paid for outright and has been fully serviced by them and covered just 44500 miles, has never been used as a work vehicle and never had anything but premium fuel in the tank. I have enough to deal with as my wife is currently awaiting major heart surgery and this has gone on too long. I even have evidence of previous faults codes simply being cleared, and the vehicle damaged on two occasions whilst under the so called care of the garage. I want this resolved and our vehicle returned running as it should do, not as it has done over the past two years. Colin Bryers. Nissan Navara LB05 OLB ( original reg ND69 AXJ.

Good afternoon Jason,We hope this email finds you well.Please see the details below of a complaint that has been raised against one of your sites.Raised by Customer: CLMGarage Name: Lookers Nissan Renault CarlisleGarage Postcode: CA1 2URDate of Complaint: 11/09/2025Vehicle Registration: NV21YKMAreas for Investigation: Poor WorkmanshipNature of Complaint:Our customer CLM has reported that the subject vehicle attended your site for an airbag fault to be repairered, however, shortly after the return of the vehicle, the centre of the steering wheel containing the airbag dropped out whilst being driven. I understand that the customer has spoken with site directly to arrange for the vehicle to be returned for this to be rectified, this work has been scheduled for the 18/09. However, due to the issue with the vehicle, this cannot be driven and as such they are incurring fees for a hire vehicle whilst this is off road.The client is asking for compensation due to the poor workmanship, and has specifically asked for the Dealership to cover the hire vehicle cost that they are currently incurring.As it stands, the cost for the hire is £1,440.60 inc VAT. This is for the full hire duration of 25 days, which ends on the 26/09/2025.Could you please review this and come back to us with your response, we would appreciate your input on the reported events, and your proposed solutions to prevent re-occurrences of this nature.Please add any supporting documentation as an attachment to this email.Thank you in advance for your prompt response, we look forward to hearing from you.Fleet Assist has a 5-day SLA in place with our mutual customers to resolve any concerns raised and therefore we would appreciate a response to this email within 24 hours.Kind Regards,Beth

Always a warm welcome from Hugo and his trainee.

Met all my needs on the day

Excellent set from Hugo in sales department.

Always very helpful staff and courteous.

Called in for initial discussion about changing vehicle for my wife, I did not have appointment but sales manager was available and gave information and details that I wanted.Further plans will be made to view vehicles.

Salesman was there to help and give advice and answer any questions, and wasn’t pressured at all

Vehicle viewed was not as expected or up to standard.

staff are fab here, very attentive but not pushy. Hugo was super fast at sorting prices out and a follow up phone call. unfortunately APR was too high for me but i would defo recommend