Thank you to all involved in was a mystery until it was finally fixed today. Couldn't thank them enough.

Vvery helpfulery helpful and informative

Everyone I dealt with was very helpful, but I didn’t receive the inspection video (I don’t think I did but please correct me if I’m wrong) and I did not receive any update calls regarding the progress of the service - I had to phone the garage twice to ask if it was ready and the again to check if everything was ok after it’s post service road test. Everyone was very helpful and pleasant but the level of communication from the garage was not as good as it normally is.

Bought a motability car and Jenny who I dealt with was excellent with her explanations and everything went through so smoothly.

Salesman Arron Bradbury was excellent! From my initial enquiry right up to delivery of my vehicle he kept in regular contact with me, keeping me informed, answering queries and working to my tight time frames to get the car prepared and ready for me, would highly recommend him to anyone.

I have no complaints about the Carlisle branch, my issue is with Nissan. After lodging a complaint with Nissan, I was told I would be contacted by my case manager in 48 hours, on 4 different occasions I tried to contact the case manager after the 48 hour period, I was was eventually contacted after 4 days.

The staff are very friendly and attentive.

It was so easy to purchase our car, once we made the decision. All the staff we met were lovely and definitely not pushy in any way. Hugo Mendonca was so helpful and he made the buying process simple for us. I would be happy to purchase again from Lookers in the future.