I travelled to the North East to view the cars you have over there. I was very angry and upset by the staff there due to their lack of interest in me as well as want to work. I was greeted very unprofessionally with a “what can I help you with”no “Hi” the cars were also very dirty and disgusting. No care is given at this site.When I went to look at your availability in Newcastle, it was a 360 turn around. I was greeted by a gentleman called Jack Carr who looked after new and my family amazingly. I asked many questions and nothing was too much for him. He is a credit to your store and company.Unfortunately I did not purchase the car with Jack as we live in Carlisle. I dealt with a gentleman named Andrew Templeton who had the car transported from Newcastle to Carlisle. Nothing was too much for him as I felt I was a little bit of a pain with cleanliness etc. my whole experience with Andrew was great and I will definitely purchase from him again, if not him Jack. Over all both Jack and Andrew I feel deserve recognition for this hard work and the way they represent your company.

We have bought several vehicles from Nissan Carlisle, mostly from Guy Mellor who is now a manager.We travel over 100 miles from our home but it’s completely worth it to be looked after so well.

Excellent service from ordering to driving our new car away homeHugo Mendonca, advised and kept us informed on our car’s progress, all questions answered thoroughlyOffice staff very pleasant, knowledgeable and helpful when I contacted themCar beautifully presented on collection, all paperwork to handAll in all a very successful and satisfying buying experience, and I’d recommend this dealership

I bought a used car which the garage had clearly worked on to make mechanically right. It had a new Cambelt and the wheels were chip free. Great stuff. However the interior was not properly clean with some stains on the passager seat and a significant mark on the nearside rear door card which the sales person had informed would be removed in the sales video sent to me. There was some general dirt n the car also. I cleaned the interior as soon as I got the car home getting all the marks out with some shop bought valeting foam. It took just 20 minutes. I appreciate it was a used car that I bought but it really did need to be properly clean. It spolit an otherwise pain-free and pleasant car buying experience which is a shame.

Met with a warm smile and very helpful service assistant which helped to get the service experience of too an excellent startDown side I was unable to get courtesy car as did not have NI number which I wasn't informed beforehand that I need.

Thank you to all involved in was a mystery until it was finally fixed today. Couldn't thank them enough.

Vvery helpfulery helpful and informative

Everyone I dealt with was very helpful, but I didn’t receive the inspection video (I don’t think I did but please correct me if I’m wrong) and I did not receive any update calls regarding the progress of the service - I had to phone the garage twice to ask if it was ready and the again to check if everything was ok after it’s post service road test. Everyone was very helpful and pleasant but the level of communication from the garage was not as good as it normally is.