I am writing to formally complain about the service I received during a recall appointment at Nissan Chester.I brought my vehicle to the dealership at 08:30am for a recall appointment and did not collect it until nearly 5:00pm. Prior to the appointment, my vehicle was in perfect working order with no faults, warning lights, or operational issues. Given that the dealership had my vehicle for almost eight hours, I reasonably expected it to be returned to me in the same condition.Unfortunately, within five minutes of leaving the dealership, multiple warning lights appeared on the dashboard. Due to roadworks, heavy traffic, and the fact that the dealership had already closed, I was unable to turn around and return immediately.Upon arriving home, I received two brake system warnings and an engine malfunction warning. The vehicle handbook advises that, where these warnings appear, driving should cease immediately and the vehicle should be recovered to a dealership. This was extremely concerning, particularly as these issues only arose after the recall work had been completed.I attempted to contact Nissan Chester and had to call four times before I was able to speak to someone. I explained the situation and expressed my dissatisfaction that my vehicle had been returned to me in an unsafe condition. Despite this, I received no apology. Instead, I was told that all staff had gone home and that I should drive the vehicle back to the dealership the following morning.I explained that this was not possible due to work commitments and, more importantly, because the vehicle's own handbook advises against driving with the warnings displayed. I was then told to contact the RAC and informed that it was not clear whether Nissan was responsible for the faults.As a result, I was left without a usable vehicle and had to make alternative travel arrangements for work while waiting for the RAC to attend on 16 July. Following their inspection, the RAC technician identified that both the upstream oxygen sensor circuit and downstream oxygen sensor heating circuit had been left unplugged. The technician's exact words were:"This is shoddy work and unacceptable from Nissan."The RAC technician also attempted to contact the dealership directly regarding these findings. Furthermore, the vehicle's battery had become severely depleted as a result of the faults.Given that my vehicle spent almost eight hours in Nissan Chester's care, I find it wholly unacceptable that such basic checks were apparently not carried out before the vehicle was returned to me. A routine recall appointment should not result in a vehicle being returned with critical fault warnings, requiring RAC attendance and causing unnecessary disruption, inconvenience, and stress.This incident has resulted in considerable inconvenience, loss of time, alternative travel arrangements, and significant concern regarding the safety and quality of the work carried out by Nissan Chester. I believe an explanation is required as to how these faults occurred and why adequate post-repair checks were not completed before my vehicle was released.I look forward to your prompt response and details of how Nissan intends to resolve this matter.

car was originally booked in for June after booking in may and requesting a courtesy vehicle, arrived for appointment to find out no courtesy car available and was re-booked . attended again and no courtesy vehicle available again so appointment was carried out on a waiting appointment but then customer was advised of sonar unit needs diagnostic. customer has MOT due by 6th August and unsure if this issue aswell rear seatbelt issue will be completed and covered by extended warranty. had received a phone call from Tracey @ 14.05pm but advised signal was poor and would call straight back from a clearer line but is still awaiting that call back to discuss plan of action and time frame for the repairs to be carried out.

We booked for our Nissan Qashqai e-power vehicle to have the mediacentre looked at. We have had a major problem just over a year ago with the same problem, after months of complaint taking the car back and back and the dealers at Crewe having the car gor 6 weeks finally found a bad connection in the wiring at a very deep level, the system finally worked for about 8 moths and then it started happening again, we lived with it in hope it would get better but after almost 9 months of it getting worse we booked the car into Lookers Nissan Chester, service desk employee Michelle has been very nice. We left with Michelle a written detail of our experience of what has been happening in the 9 months and we know that the wiring and connection needs checking. After spending 7 hours of walking around Chester in blistering 33 degrees heat we returned to collect the car. I was disappointed when Michelle explained they had not checked the wiring or connection, but detected the software needed updating, that they believe tge last place had not put the new software update into system dhen they replaced mediacentre. This is deva-vu for us, because last year the team at Crewe indictated it was software problem until a technician thought for himself and checked the wiring and connection and found there was a bent pin on a connector and it sorted it ...well for 8 months. I cannot believe that we take the car in with a full detailed account if what caused the problem was last time and they only checked system update and did not check wiring and connectionGuess what 10 minutes into our journey home from Lookers Chester the mediacentre went off came back on went off came back on and went off for the rest our 45 minute journey home, so you can probably guess how very disappointed we feel that a thorough check of what might be causing the problem was not done. They found time to fo a health check of the rest of car but no check on the problem. So we will have to make another appt and spend another 7 hours of walking around Chester. We are not pleased at all.

Went into dealership with a view to view and probably test drive the Nissan Qashqai. Entered the dealership and was totally ignored for about twenty minutes. Then decided to google where the next nearest Nissan dealership is. At that point someone did come thinking we wanted a notability car. (We had sat in that section though there was no obvious signage to tell us that) Told him that and then began to ‘help’. Turns out he had only been with you a couple of months and had almost zero knowledge of the cars he was trying to sell. Asked for a test drive. He came back to say the available car had only 6ml of petrol in it, so we should get some while we were out in it! We declined and got him to come with us on the test drive and get some petrol. Given the woeful customer service, determined that we would get our Nissan Qashqai elsewhere. John did follow up yesterday but I rang back twice. The first time nobody answered. The second time the receptionist answered and ‘put me through’. Still no answer though.

reserved a car £250 on 06.06.26 Spoke with Craig Phillips. Reservation made on line. Cust had to travel 3 hours so wanting to make sure everything was okay. The cust find something local and due to lack of communication, called and emailed advised they weren't going through with the deal. 15-06-26 asked for the deposit, would process when he can. Then never heard anything, called and they were going to get in touch with Craig. Asked for acknowledgment of the refund and the cust still hasnt received the refund.Payment booked under Jitesh Panchel

Dear Service Manager,I am writing to express my extreme dissatisfaction with the standard of service I received from Lookers Nissan Chester following the recent work carried out on my Nissan Qashqai under Invoice No. 13368135 on Friday 26/06/26.When I collected my vehicle, I was shocked by the condition in which it had been returned. The interior had been left dirty, several interior panels had not been refitted correctly, and the rear seats had been folded down and left that way. More concerning, it was evident that the bag I keep in the boot had been moved and looked through. Whether this was intentional or incidental, it is completely unacceptable and has left me with very little confidence in the care and respect shown towards my vehicle and my personal belongings. I had no choice but to leave as I had a prior appointment.Although the sonar control unit has been replaced, the rear parking buzzer is now significantly quieter than it was before the repair. While it technically functions, it is clearly not operating as it did previously and does not provide the same level of audible warning. Your complimentary check list provided has a tick next to the battery, clearly this was not actually checked.My dissatisfaction does not end there. Following the work carried out by your workshop, I suffered a breakdown and was forced to call out the RAC. Their technician advised that the battery had insufficient charge, which they believed was likely the result of the work undertaken by your technician. Whilst the battery could have been temporarily recharged, the RAC technician advised that the problem was likely to reoccur and recommended replacement. Consequently, I had no option but to purchase a new battery at a cost of £279.99.Furthermore, since my vehicle was returned from your garage on Friday, it has developed an entirely new fault whereby it is unlocking itself and, on occasions, all of the windows are lowering without any input from me. I can categorically state that this is not caused by accidental operation of the key fob or any other user error. This issue did not exist before my vehicle was in your care and raises serious concerns about the quality of the work carried out.To add to my disappointment, whilst waiting at your premises I overheard members of your staff openly complaining about customers in a public area. This is highly unprofessional and reflects poorly on your dealership. Customers should be treated with respect, and conversations of that nature should never take place where they can be overheard.Given the circumstances, I believe it is entirely reasonable for Lookers Nissan Chester to reimburse me £279.99 9 (a receipt can be provided) representing the cost of replacing the battery, as the failure appears to have been directly attributable to your workshop's actions.I trust you will treat this complaint with the seriousness it deserves. I ask that you provide a full written response within 7 days of the date of this complaint (28/06/26), setting out how you intend to resolve these matters, including reimbursement of the battery cost immediately and without question. I am afraid that I have lost all faith in your garage and will take by business elsewhere in the future but want the cost of myy battery back. Should I not receive a satisfactory response within that timeframe, I will have no hesitation in escalating my complaint to Nissan GB Customer Services and, if necessary, pursuing the matter further through the appropriate consumer dispute resolution channels.I look forward to your prompt response and to a resolution that restores some confidence in your dealership.Yours faithfully,Mr P Jones

I visited Chester Nissan on Saturday 27/06/2026, I had seen a Qashqai advertised with the summer reduction of £1000, I spoke to a young salesman called Jordon and he was insisting that the offer had finished on Monday 22/06/2026, I told him it had been extended to which he replied “you must have misread it”, when you run a promotion you should make sure the staff are fully aware of the information you put out, I was disappointed with the level of customer service I received and have decided to continue my search at another Nissan dealership.

I have called Lookers to discuss an issue and was told someone would call me back which hasnt happened we are raising a complaint regarding the brake shims that were recently replaced by your dealership ( Chester) due to a squealing noise when braking.Unfortunately, after collecting the vehicle, the noise is still present and has not been resolved.I have since discovered that the brake shims had already been replaced just two weeks earlier by another Nissan dealership in Liverpool during the vehicle's routine service.Given that the shims were only two weeks old, I would like to understand why they were replaced again?I am also concerned about the apparent lack of communication between Nissan dealerships, as this information should have been available when diagnosing the issue.Most importantly, despite the replacement of the brake shims on two separate occasions, the original problem remains unresolved and we are still experiencing squeaking brakes.I would appreciate an explanation for the repeated replacement of the shims, clarification on why the previous work carried out in Liverpool was not identified, and details of what further action will be taken to rectify the ongoing braking noise.I look forward to your prompt response.Can someone get in touch with us ASAP to arrange to have this fixed.Kind regards,TautvydasSmile Design Lab LtdUnit 9 Flexspace Business CentreNorth Road, Ellesmere PortCheshire CH65 1AEwww.SmileDesignLab.co.ukt. 0151 345 0602m. 0771 7171 437

The Motoring Ombudsman have provided a final adjudication against Lookers Chester and they had 14 days from the 30th April to comply with providing a refund (Tracey Davies contact at Lookers, Ref BN18BZO). I am still awaiting a refund and will request that TMO suspend Lookers business accreditation as they have not complied with a final adjudication. If I do not receive payment within 7 days I will refer this matter to the small claims track of the County Court

Cust should have had the car delivered on Monday 15.06.26. The cust is now with out a car and is not happy. can this be looked into