Dear Sir/Madam,Regrettably, I feel it is important to write to you to formally record my complaint and exercise my consumer rights regarding the vehicle I purchased from you on 4th March, which I returned for repair on 30th March due to a fault.The vehicle is not of satisfactory quality, as the infotainment and camera system are not functioning.For clarity, I first reported the fault verbally on the 18th March. I further confirmed the issue via email on 19th March when a complete failure of the system occurred, and again via email on 22nd March when the fault recurred and I provided error code information.On 23rd March, I contacted your central bookings team and was offered an appointment to inspect the vehicle in June. I was advised by the operator that she could not assist further. I requested that she contact the dealership to see if an earlier date would be possible. No return call was received.Following this, I made direct contact and was offered an appointment on 8th April. However, this appointment was offered on the condition that I would be left without any form of transportation during the repair period. Given the circumstances, this would cause significant inconvenience, and the timeframe offered was still not reasonable given how soon the fault arose after purchase.I also sought clarification of my rights under the Consumer Rights Act 2015 and was advised to speak with the sales team.I subsequently sent an email to the sales representative requesting how I go about rejecting the vehicle under my consumer rights, but no response was received. As a result, I escalated the matter further by contacting the sales manager on Saturday 28th March.Due to delays and the lack of timely and coordinated action, I contacted multiple Nissan dealerships myself in an attempt to secure an earlier repair. I was only able to arrange an appointment for 30th March with an alternative dealership, which required an investigation fee. This situation arose solely due to your failure to provide a timely and reasonable repair option.Following involvement from the sales manager (Tracy), an appointment was arranged and the vehicle was taken in for repair on 30th March. A replacement vehicle has since been provided.Since the vehicle has been in your possession, I have had to contact you to obtain an update due to the absence of any communication from the dealership. I have been informed that a full screen replacement is required, but that no lead time for the part can be provided, nor any indication of when the part will be received, therefore no fitting schedule or when the vehicle will be tested and returned can be provided. I asked for this to be checked and for the dealership to call me back the same day but my call was not returned. This means the repair remains open-ended with no clear timeline.Since returning the vehicle on 30th March, I have received no direct contact from the dealership. I have had to seek an update myself. The only communication received has been a complimentary health check video, which did not provide any meaningful update or confirmed timeline for repair.This issue was reported multiple times within 30 days of purchase, and my rights are governed by the Consumer Rights Act 2015.I have allowed you one opportunity to repair the vehicle. However, the repair must be carried out within a reasonable time and without significant inconvenience to me. The repeated need to chase updates, the lack of clear internal coordination, the absence of any committed repair timeframe and the current indefinite nature of the repair are all contributing to significant inconvenience. I have expressed to the gent I spoke to on Thursday 2nd April that we are due to go on holiday and expecting to take the car. We have a child with additional needs, the vehicle purchased provides room to take additional equipment etc with us. The car we have been provided temporally does not have isofix so presents a less secure option to transport my daughter.Given the circumstances, I have no confidence that the repair will be conducted within a reasonable timeframe (no longer than 10 working days from the date the vehicle was returned to you i.e. by 10th April).If the repair is not completed within this timeframe, or if the fault persists, I will exercise my statutory right to reject the vehicle and request a full refund. I also reserve the right to recover any reasonable costs incurred as a result of your failure to provide a timely repair.I will be out of the country from Wednesday 8th April to 10th April due to a death in the family, therefore, any progress updates will need to be before this date.I look forward to your prompt response and confirmation of a completion date.Yours faithfully,Miss J AshcroftVehicle details:• Make/Model: Nissan Qashqai• Registration Number: DG25 CNK• Date of Purchase/Collection: 4th March 2026For clarity, my supplying dealership was:Lookers Chester, 302 Sealand Road, Chester, CH1 4LQ.

complaint relating to interest rate charged on finance agreement, vehicle da10 hon renault clio

When we asked to talk to someone about the new Leaf we were introduced to a Renault expert who knew nothing about it.

I had excellent service and was kept fully informed throughout my time at the branch.

cust has had a problem with his vehicle which is in the dealership for a repair the cust has already had battery replaced approx 1 year ago and the cust is now having the same fault. He has been advised that he will have to pay for a new battery. Cust wants to know what the route problem is.Is there no guarantee for the battery. Cust will approve the battery and he would like to have the battery back so he can go to the manufacturers to get his money. Cust is needing a CC as he is without a car.

Dear Sir/Madam,I am writing to raise a formal complaint regarding a vehicle I purchased from Lookers Chester in November 2025.At the point of sale, I was informed that the interior screen fault (left-hand side not working) would be repaired prior to collection by the salesman, Craig PHILLIPS. This fault was present before purchase. However, when the vehicle was collected, the issue had not been resolved.Since then, I have made numerous attempts to contact the dealership via email and telephone, with little to no response. Despite purchasing an additional 6-month warranty, I was unable to secure a booking for the vehicle until February 2026.When the car was finally taken in for diagnostic, I was informed that the screen required repair. I advised your team that the vehicle was under warranty and that the fault had been present prior to sale. I was concerned by the apparent lack of awareness of both the warranty and the history of the issue.On 13 February, I received a message stating that a warranty claim had been submitted. I subsequently contacted Lookers to make a complaint and was assured that I would receive a call back the same day. I have not received any follow-up.This situation is unacceptable.Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. As this fault was present at the time of sale and was explicitly promised to be repaired before collection, you are in breach of contract.I am therefore requesting the following:1. Immediate repair of the interior screen at no cost to myself.2. A full extension of the warranty by a further 6 months, to account for the time the vehicle has been unusable and the delays in resolving this issue.If this matter is not resolved promptly, I will have no hesitation in escalating the complaint further, including to the Motor and financial Ombudsman and pursuing my rights through other legal avenues if necessary.Please treat this as a formal complaint and respond within 7 days.I look forward to your urgent response.Yours faithfully,Claire Bailie

cust purchased 27.02.26, issue started 28.02 automatic button start stop when driving when come to stop the car dosnt switch off. RAC came out wasn't able to switch the car off. cut returned the car too the dealership and ended up disconnecting the fuel pump. Email Darren sales person eventually looked at in the workshop and they couldn't find the fault. Didn't hear anything from the dealership went down to the garage and thee manager was going to get it sorted. post sales person call on Monday and now Thursday and not heard anything.

Brett and the staff @ lookers chester are lovely really helpful we had a great experience placing our order and picking up the new car. Brett has great sales presence and excellent customer service communication . We will definitely be going back there in the future.

I have called this Nissan dealership on a Saturday at least 4 times with no response. I did call in mid week and was told a member of the sales would call me back about my enquiry for a Nissan X Trail but this never happened.

Since buying my Qashqai from Lookers, Chester and entering into an agreement for servicing and M.O.T. via EMAC I have had no problem until 26/02/2026 when a service and M.O.T. The service was completed and the undertray had developed a crack but someone had forgotten the M.O.T. which I only realised when I got home and checked the invoice. I contacted Lookers and the only date that was available was Friday the 06/03/2026. for the M.O.T. and repair the fault. Paid the bill and found out when I got home and checked the invoice that I had been charged for the M.O.T. I visited Lookers and pointed out their mistake and was to Email them with my Bank details which I did but as of today I have not received any acknowledgement or payment.