Absolutely disgusting no phone call to say car is ready when has a car took 5 hours to service no service clean on car inside or out and trying to contact them is absolutely awful am also logging a complaint to motility

Dear Sir / Madam,My name is Andrew Warren and I am in the initial stage of raising a Barclaycard dispute with regards to M.O.T works undertaken on amongst other things the brake disc replacement by Lookers Chester on my vehicle DC67 CXA dated 12/2/2026, I am alleging this work was negligent and which if ignored could have proved fatal,Barclaycard have advised me to contact Nissan in order for it to provide an explanation and explore the possibility of a more amicable solution to the complaint / dispute,Thursday 14 May 2026, I telephoned Nissan explaining I had a problem with the car making a rattling noise from the engine and consequently made an appointment with Lookers to give it a diagnostics check to ascertain the problem dated Wednesday 10 June 2026, I later booked into a different garage that could look at it sooner as I had decided the vehicle was not roadworthy or safe to drive until repairs had been carried out,Wed 20 May 2026, Garage invoice states “ Knocking and Rattling, Three wheel bolts Missing from FN/S Wheel “ in laymans terms the wheel in question was about to fall off, new parts included, two rear coil springs and four wheel bolts,I hope to hear from you soonAndrew Warren.

Motability customer - vehicle was booked for collection today between 8-12 as due in today for servicing but nobody has came and collected the car and when calling to chase this up cannot get a hold of any department just rings off, not even a phone call to rearrange.

cust purchased a vehilce 06.05.25 at the time the cut was advised that he would receive 2 services.When the customer has come into the dealership this has not been the case and has had to pay for the service. The cust has now queried this with yourselves and the booking office. The cust has been offered an foc service which would only be an oil and oil filter change but this would in turn affect the warranty the cust has on his vehicle. He is not happy with the service has received and spoke to you on numerous occasions to resolve this.

cust was due to have his vehicle serviced, when he purchased the vehicle he was adxvised that he was given 2 free services. When the cust went to do the online book in it advised that it was £300 odd pound. Sales man advised the first 2 services wold be free and he would have to pay for the 3rd one himself Bought brand new, cust is not happy that this is not the case. The contact centre also advised the cust that the service would be free.

Excellent service

Terrible I thought I had brought a car on Sunday but wanted to ensure the seats could be cleaned up. I was told they would put the car round the backI received a call on Monday to say that had been sold.I wasted my time on Monday and bought another car but this time left a deposit only to bd told in Tuesday that this car had also been sold.Still waiting on return if depositWhich I had to chase.If I could score lower I would

Spoke to a salesman called Jordan about a qashqai when I said mileage was a bit high he lost all interest in looking at my car or letting me know if you had any other qashqai coming in not impressed

Shite service, never again will I go to lookers Nissan in Chester. Diabolical

JI am writing to you about the NISSAN QASHQAI ACENTA PREM E-POWER A (DA26KPG) which I bought from you on 31/03/2026 for £32,500.Yesterday morning when I got into the car there was a warning saying that the e-power system was off. The car would not start and would not go into drive or reverse. I was therefore unable to get to the appointment I had.I was told on the telephone, later that morning, by the sales person that I dealt with that this can be a problem on this model of car.The RAC attended today and when connected to a computer the car showed four faults They were then advised by the service department to take the car to them.I am 74, live alone in a rural area and purchased this car for reliability and safety. This episode has left me feeling anxious about the reliability of the car. Added to that the difficulty of speaking to someone at Lookers and the fact that the RAC took 20 hours to respond makes me feel vulnerable and anxious.The Consumer Rights Act 2015 makes it an implied term of the contract I have with Lookers Chester that goods be as described, fit for purpose and of satisfactory quality. I was not made aware of this fault with the e-power system before purchasing. A fault which I now know is well documented in the press.As I have owned the vehicle for less than 30 days I am within my statutory rights to ask for a refund or replacement vehicle at no further costs to me.I look forward to hearing from you within 14 days with details of how you plan to resolve this matter.Yours sincerely,Irene Mundy07790 06539101829 270090