Excellent friendly staff

Not willing to negotiate on price..after buying 2 previous cars from lookers chester

I have bought a brand new Nissan Qashqui e-power tekna plus and id like to praise the team at Nissan Chester for help with this process.

The service I received from Zhen was okay however he kept speaking directly to my partner although he wasn’t the one who was looking for a new car. When I asked a question it was directed back to my partner each time.

We picked up our Qashqai on the 15th of January 2026. On driving down the road we immediately realised that the brakes were grinding. Over the next couple of days we also realised that the car was making a loud squealing noise when going around a corner. We contacted Lookers Nissan Chester and they made an appointment for us for a diagnostic on the 23rd of February. When we picked up the car on that day we were told it was a known fault with Nissans they could not fix it until the 8th of April- if on warranty.My complaint was that they had sold us the car a month previously without checking the car, if they had the fault would have been obvious. I was told by the service desk that it was a sales issue. No apology, or offer of passing the message on. It was dark when we collected the car, we took it straight home, realised the following morning that the back light had a crack in it. This was not there the day before and could only have been done by the garage. I am appalled that they did not tell us about the crack, customer service was so unhelpful and that they seem to have the attitude that they are doing us a favour by fitting in the car on 8th of April- the noise makes it difficult to drive and we are being invonvenienced.

Car we came to test drive had been sold before we arrived.

I am writing to formally request a full refund of the £177 I paid for a comprehensive diagnostic on my vehicle.The diagnostic paperwork I received clearly states “no fault found”, despite there being an active warning light displayed on the dashboard at the time. Prior to the appointment, I had also emailed to suggest that the issue may be related to the wing mirror sensors.When I collected the vehicle, the staff member informed me that he would let me know if the warning light appeared when pulling the car around after the diagnostic. However, after handing me the keys, he immediately walked away before I had the opportunity to ask whether the light had come on.I then went straight to my vehicle, started the engine, and the warning light was still illuminated.Within approximately 15 minutes thereafter, the fault was identified as relating to the wing mirror sensors — the same issue I had previously highlighted. Given that the fault was identified so quickly after I queried the ongoing warning light, I am concerned that the original diagnostic was either not carried out thoroughly or was not necessary in the first place.A comprehensive diagnostic should reasonably identify an active and present fault. Issuing a “no fault found” report in these circumstances does not reflect reasonable care and skill, as required under the Consumer Rights Act 2015.In light of this, I am requesting a full refund of the £177 diagnostic charge.I hope we can resolve this matter promptly and amicably. I look forward to your response.

>> Hello,>>>> I would like to make a formal complaint to the manager of this store Chester.>>>> I have had many Nissan cars from you over nearly 6 years now and every one has had problems. I have spent so much money on these cars and they always seem to be problematic.>>>> Our car broke down on New Year’s Day this year and we got it towed to your store in Chester. We were left with no other car for weeks as there never is any courtesy cars available. If we hadn’t had our car taken to your store no one would be able to fix this for weeks and weeks. Without no other car and a two year old just isn’t good enough at all. After a few weeks our car was then fixed from a recall.>>>> Our car yesterday had broken down again from the same problem. And we got told again there is no courtesy cars available and is only booked in to be fixed on 7th April? What do you expect us to do without a car for so long?>>>> Your customer service is appalling and you leave customers with no car what so ever and book our car to be fixed in a month and a half’s time? I’m sorry this isn’t good enough at all.>>>> I would like the manager to contact myself and sort out our broken car asap.>>>> Many Thanks>>

Coming to the end of my Mobility contract with Nissan, I wanted to replace my current Nissan with a new one. I made seven calls to the branch. Over two days. On two, the receptionist promised me that Brett would call back he didn’t. The other calls rang out but whenever answered. This even after being put through to your complaints department halfway through the process. I have now committed to a Toyota.

Hello,I would like to make a formal complaint to the manager of this store.I have had many Nissan cars from you over nearly 6 years now and every one has had problems. I have spent so much money on these cars and they always seem to be problematic.Our car broke down on New Year’s Day this year and we got it towed to your store in Chester. We were left with no other car for weeks as there never is any courtesy cars available. If we hadn’t had our car taken to your store no one would be able to fix this for weeks and weeks. Without no other car and a two year old just isn’t good enough at all. After a few weeks our car was then fixed from a recall.Our car yesterday had broken down again from the same problem. And we got told again there is no courtesy cars available and is only booked in to be fixed on 7th April? What do you expect us to do without a car for so long?Your customer service is appalling and you leave customers with no car what so ever and book our car to be fixed in a month and a half’s time? I’m sorry this isn’t good enough at all.I would like the manager to contact myself and sort out our broken car asap.Many ThanksLauren Jackson07846383418