This is another reminder to request an update about the service history of the Renault Arkana purchased from yours few months ago. We have asked about this book a whole number of times and till date nothing has come forth from your end.It is really disappointing that a car purchased from a dealership company where most people experience satisfaction and trust in our case has turned out to be the opposite as we have been chasing this service history ever since we bought the car and it seems nothing is happening. This car was purchased in May and till now there has been no concrete excuse or explanation as to why we haven’t got the history book yet.Kindly get back on the way forward as we don’t feel comfortable driving a car fully paid for without having a service history.

We had to book in our 3 month old Nissan Juke for service and diagnostics after the dashcam that we bought and had installed with the car, was incorrectly setup. We were not given a manual or any guidance for using it when we purchased the vehicle. Due to the dashcam not switching off when the car was turned off, it eventually drained the battery, requiring AA assistance.My husband took the car to Lookers Nissan Chester on Monday. The car was not ready to drive way until the following day and on receiving the car, the dashcam had not been set up. It was still unplugged. On reporting this my husband was told that the engineers don’t program them and the person who does was off sick. The sales agent Natalie who sold us the car seemed reluctant to get involved. The service agent Michelle found someone who could provide a manual, but he was unable to program the dashcam. It does not switch on when the engine starts and has to be switched on manually, but stays on when the engine is switched off. This is unacceptable and we will need to seek advice elsewhere to get it sorted out. My husband has wasted two days and two 60 mile round trips. We will not buy another car from this branch

Thank you5 starsCollected, delivered very clean and running well

I have to start by saying that the way my case has been handled so far has been appalling. Since the vehicle broke down on the 19th Sept 2025 to this email today, I have received no help in a very difficult and stressful situation.The vehicle broke down with engine failure, luckily my grandchildren were not with me at the time, I just managed to position it in a safe place. The dealership weren't prepared to help with the recovery, they didn't and still to this day don't have a vehicle for me to use in the meantime as they are all out to other customers while their vehicles get repaired!I am then told by the dealership that Nissan will not honour the warranty as the service is around 2 months late for this year so I am liable to pay the £13,258! I am then told I will receive a phone call from a 'Dave' from Nissan customer services, which doesn't happen. In fact, nobody from the customer service centre seemed to know who Dave was so I was eventually given a new case Manager!The vehicle is only two years old. As far as I recall, it has only driven approximately 15000 miles. Myself and my wife always drive responsibility and carefully. I think we all know that being slightly late on the service of a new vehicle has absolutely nothing to do with the engine failure, and the fact that both the dealership and Nissan are currently not willing to honour the warranty because of a 'technically', blame me and expect me to pay for the repair is outrageous. I could understand if the vehicle was much older and did not receive a service for several years but an engine failure on a two-year-old car is a manufacturer issue and must be dealt with by either the dealership or Nissan.The vehicle has been in the dealership twice in the last few months. Once for a recurring brake issue, and a recall for an issue with the battery management system. Not once was it mentioned, or myself reminded that the vehicle was due a service. Could the works carried out have contributed to the engine issue??I have had new vehicles on PCP for around 15 years now, all but one through the Sealand dealership and I've looked after every vehicle I have had. This is my second Nissan qashqai and my daughter also owns a Nissan.It's fair to say though, I have been messed around since purchasing this vehicle as I have had several issues with it since driving it away brand new from the showroom.The first issue which I had to take it back to the dealership for were the seals on all the doors had come out from their housing and water was getting inside the car.This still happens from time to time now and I have to place the seals back in myself. It has also been back to the dealership a further three times with brake problems and the recall as mentioned above.I am currently having to rely on lifts to work and also paying for taxis which I can't really afford.I have this week been offered the use of a hire vehicle (at my cost)! This would mean I have to pay £370 for a vehicle I cannot drive and around £560 for a hire vehicle. Clearly this is not affordable or acceptable for me.Please take this email as a formal complaint of my case and send conformation of recipt and acknowledgement. I will also be looking at seeking further action myself through the motor ombudsman.I simply do not have the funds (or anywhere near it) and should not be expected to pay and will not pay for this manufacturer issue. Nissan however with its huge profit of over 350-million-pound in 2024 must honour the warranty.This whole process is taking its toll on my health. I suffer from anxiety and depression, and this is exacerbating my symptoms and adding so much stress not just to me, but also my family.

Good afternoon I brought our vehicle in today on a 10:30 appointment which was advised would be one hour thirty minutes to two hours and I am still here almost 3 hours later and told that it was due to admin.I am aware that an MOT would take 45-60 minsHad I been told it was going to take this length of time I would have made different arrangements as now I am going to miss my next appointment that I had made for 14:00On letting Keith know this in the showroom I found him to be rather rude and obnoxious.As on saying that had I have known I would have made different arrangements his answer to that was “no matter how many times you say it, it is not going to change it “.I found his behaviour to be dismissive, abrupt and unprofessional. As a customer I expect to be treated with courtesy and respect regardless of the circumstances.I value good customer service and hope you will address this matter so no future interactions reflect the high standards I’m sure your company strives to maintain.Kindest RegardsAlison Mellor

Hi,I had my MOT done in May with a full service. I have gone to have my tyre done today and my locking wheel nut has not been put back in my car. I was told to leave this on the seat on the day of my MOT which I did. However, it has not been returned. I presumed it had been put back in my boot like it was the previous two times, but it is nowhere in my car at all.Can this be investigated as I need this returning or replacing.My reg is DF19 ZDZThanksMiss L Cartwright

Hi,I had my MOT done in May with a full service. I have gone to have my tyre done today and my locking wheel nut has not been put back in my car. I was told to leave this on the seat on the day of my MOT which I did. However, it has not been returned. I presumed it had been put back in my boot like it was the previous two times, but it is nowhere in my car at all.Can this be investigated as I need this returning or replacing.My reg is DF19 ZDZThanksMiss L Cartwright

Hello,I have just my 1st MOT carried out @ your Nissan Chester branch, on my Qashqai. I have nothing but praise for your staff and service. After completing my paper work I asked about my extra warranty that I purchased when I bought the car from the Chester branch.But the extra warranty was not visible on my car computer records. I paid an upfront payment of £699 for the warranty, sales documents enclosed, when I bought the car.The only extra thing on my computer records was a service plan which I pay £22.90 per month for.Please can you check your records and update my car records with the warranty. My name comes up as George Arthur Hammond on the system.Also can you update my car reg records on your system when I bought the car the reg wasGF 72JXL but I have put my own plates on the car, so now the reg is L400 GAH. It just causes some confusion,Many Thanks,

Was very happy with dealing with Brett the motorbility person , very helpfull and didn’t rush me, only niggle I have is over the years I’ve had many new cars on motorbility from assorted dealers makes and models, this is first car I have had that Didn’t come with car mats.which was a disappointment and a let down .

To whom it may concern,I am writing to voice my concerns and dissatisfaction in relation to our contact with your Chester branch. We have attempted to go through the sales manager. Although, he / she has not called us back and every time that we call they are in a meeting.This is our second purchase with your company and the first purchase went very smoothly and as a result we returned to buy another Nissan Qashqai.Sadly the second purchase has been difficult and is now causing us distress.The second purchase from start to finish has financially compromised us. The sales person was a Harvey Appleby who misled us into the purchase. I had advised him that we did nir want a PCP and also we did not want any of the extras and this was agreed verbally. I also have email correspondence with words to that effect.Now I have been approached by mobilize financial services to advise us that we are coming to the end of the PCP agreement and a decision needs to be made in the next 2 months. I was extremely surprised and shocked to hear this news as we had not been informed verbally so we were not prepared. I have since scrutinised the paperwork to find out to my horror, that it was actually a PCP agreement.As a result we went to the Chester showroom to discuss this matter further we were advised that Harvey Appleby was no longer an employee with your company.I am fully aware that i am tied into a contract but would like ask, why your company did not contact us at the 2 and 1/2 year stage, as your current employee had informed us that this should have happened.We also have the added worry of mileage as i am sure you are aware that the PCP agreement puts in place limitations. The registration of the vehicle that i bought was DH19 BSY.As stated above we went to the showroom to look at this and possibly explore transferring the PCP to another vehicle as it was all new to us. We did see a car that we were interested in, which was priced at the top end of £18,000,00. We left the showroom to think about it and there was no compromise or movement on the price. We went online soon after to find out the car had been reduced to 17,000,00 and subsequently sold.We have only been given two months notice to sort everything out and this notice has caused us distress. What makes it even worse is the communication issues that we are experiencing with your company. We have the after sales unhelpful and it is near impossible to discuss this matter further with.Could i kindly ask you to investigate this further.In anticipation,Mrs Annette Williams and Mr John Williams.