Spoke to a salesman called Jordan about a qashqai when I said mileage was a bit high he lost all interest in looking at my car or letting me know if you had any other qashqai coming in not impressed

Shite service, never again will I go to lookers Nissan in Chester. Diabolical

JI am writing to you about the NISSAN QASHQAI ACENTA PREM E-POWER A (DA26KPG) which I bought from you on 31/03/2026 for £32,500.Yesterday morning when I got into the car there was a warning saying that the e-power system was off. The car would not start and would not go into drive or reverse. I was therefore unable to get to the appointment I had.I was told on the telephone, later that morning, by the sales person that I dealt with that this can be a problem on this model of car.The RAC attended today and when connected to a computer the car showed four faults They were then advised by the service department to take the car to them.I am 74, live alone in a rural area and purchased this car for reliability and safety. This episode has left me feeling anxious about the reliability of the car. Added to that the difficulty of speaking to someone at Lookers and the fact that the RAC took 20 hours to respond makes me feel vulnerable and anxious.The Consumer Rights Act 2015 makes it an implied term of the contract I have with Lookers Chester that goods be as described, fit for purpose and of satisfactory quality. I was not made aware of this fault with the e-power system before purchasing. A fault which I now know is well documented in the press.As I have owned the vehicle for less than 30 days I am within my statutory rights to ask for a refund or replacement vehicle at no further costs to me.I look forward to hearing from you within 14 days with details of how you plan to resolve this matter.Yours sincerely,Irene Mundy07790 06539101829 270090

I was really disappointed when last I visited. We have had 6 or 7 cars from youThis time they wanted about £7000 up front as we were in negative equity. We have never not changed a vehicle and had it more than 3 yearsInterested in how much a new Micra electric without a trade in

I bought a Nissan micra back in February this year. Within six weeks I had multiple issues with this car. I contacted them directly multiple times. I was told they didn’t have appointments for months even though my car wouldn’t even start. multiple times people put the phone down on me. The manager was extremely rude and belittling and most of the people I spoke to need serious customer service training. I took my car to the garage and Jeff told me to bring it back another day for them to replace the battery. I said I couldn’t go home with it because it might not start again. Then I had to leave it there with no courtesy car so I had to pay and rely on others for transport. They then got me to collect the car after replacing the battery and said I needed to return it after the weekend for further repairs. I took it back and got a courtesy car. The next day they said it was fixed and ready to collect. When i returned and started the car the engine light came on and my handbrake light still flashed and the low key battery sign was still on. They ended up fixing the issues after spending hours at the garage. I spoke to Tom about extending my warranty out of courtesy for all of the trouble caused by selling me a car that wasn’t fit for use. He rejected it and said it would cost me £500 to extend it but he could do £210 instead. I left the garage extremely upset. I am absolutely appalled by the service I have received from this branch. They had absolutely no clue what they were doing and I was messed around the entire time. The amount of petrol money I have spent driving to that garage over the past week is disgusting. Zero consideration for my time or costs and the way I was treated was absolutely horrendous. What I would like from this is a free extension of my warranty as I’m sure you can imagine I don’t have much trust in this company at this point. Thank you for reading.

If I gave 5 stars it would be perfect and no room for improvement

Purchased Nissan Qashqai reg DE71 PKO26-02-26. We are experiencing a few problems with this car . I initially emailed the salesperson (Charlie Richardson) with details . I had no response. Yesterday- 15 April , I received a phone call from a salesman named “John Hulse” , who informed me that Charlie the contact salesman was no longer employed at the outlet . I explained my initial problem to “John “ , who informed me “ I will call you back today”Overall , I am not very happy with the customer service that is being provided and the real problem of trying to actually speak to someone who can sort out this situation!

Hi there,Service was completed successfully - thank you.However the best part of the visit was the "way above and beyond" service I received from your receptionist Tracy,Unfortunately, whilst passing time, I took a bus ride into Chester. On the return journey my phone/ wallet fell out of my pocket which left me totally stranded. No money, no cards, no Driving Licence no Buss Pass and no means to pay for my Car Service.Tracy to the rescue! She contacted Arriva and with the assistance of a very helpful employee we were able to identify the bus I had used and the time it was due back on its return journey to Chester.What a relief when the bus driver returned my phone/ wallet fully intact!Will you please ensure that Tracy receives a very well earned bouquet.Thank youDavid Bowe

I had a letter sayingy Qashqai empower needed a new generator under recall, it clearly stated it would be replaced. I left early, reached Chester 08:15and told no courtesy car. I then get a call at 09:30 saying it's done, but she meant was the took a look and confirmed it's needed!! When I've already had a letter for replacement. Therefore I've now wasted Sat morning, and have to return to repeat the fiasco. Really not impressed by this service or communication. I now have to walk back and collect my car.

Nissan had a recall and required my vehicle for half a day on Sat 11th April. When I booked on the phone and later phoned to check, that I could use a courtesy car. I arrived early to dropy car off and the lady abruptly said we don't allow courtesy cars on Sat mornings! This left me 10 miles from home on a cold damp morning without transport. There is clearly poor communication and lack of service here. I paid 24k for the car from. Looker dealer and currently in the 2 year service plan. Providing a vehicle for half a day shouldnt be a problem.