Zhen Liu the sales advisor was very knowledge, happy to explain my questions with great detail.

we delivered a vehicle to lookers chester for dignostics and we handed the vehicle keys to reception,while in your care the vehicle was damaged on the bonnet,we have phoned and spoke to tracy i got a response saying they are not interested,but we hace sent photo of the vehicle undamaged leaving out premises on the way to you,we you will not provide me or he customer a investigation report or photos to prove it was not damaged at lookers chester,all tracy did was rude and put the phone down on us.very unprofessioal.you will not speak to the owner mrs whitbread. none return off phone calls

I have been working with Nissan in Chester for four years and previously was looked after by Brett Davies who was flawless and I can't praise enough. My PCP ended and I was passed to Mike who was quite helpful however abruptly left the business and no one bothered to tell me. I was then passed on to another colleague who was very helpful however my query then needed to be passed to the person responsible for leasing queries. Craig passed my details on however despite a week going by and several follow-up emails the person responsible for the singing enquiries at Chester has never bothered to contact me whatsoever. I have also tried to make leasing queries via the Nissan main website and again, no response. I find the lack of Customer Service particularly from releasing and communication in general from Nissan to be utterly appalling.

Dear Lookers Nissan Team,I am writing regarding my car purchase at:302 Sealand RoadBlacon, ChesterCheshireCH1 4LQwhich I was due to collect today, 09/02/26. Despite assurances from the salesperson, the car is not yet ready, and I have been unable to get a clear response regarding the handover.I had planned to collect and complete the purchase on Saturday, but I was informed that no staff would be available to hand over the car. While I understood the staffing limitations, this further delayed the handover and added to the disruption.Despite being told by the salesperson that the car would be ready on Friday, when I went to view it on Saturday the rear right tyre was flat. One staff member stated that the car “had been sitting in the back for a while” ans thays why the tire was down and also stated that the car was not ready, which directly contradicted the assurances I had received from Craig that the car was ready for collection.This conflicting information and lack of readiness has caused additional stress and disruption.The delays have caused significant disruption to my work and personal plans. Additionally, there are outstanding issues with the tyre and valet, which I was assured would be completed prior to collection.I would like to speak to the Sales Manager or General Manager immediately to ensure that:The car is ready for collection today, fully serviced and safe.A hire car is provided by the dealership at no extra cost if the car is not ready today.Consideration is given to a goodwill gesture for the inconvenience and disruption caused.Please confirm as a matter of urgency who I should speak to, and provide a direct contact number or email.Thank you for your prompt attention to this matter. I look forward to your immediate response.Kind regards,Toni-Leanne Boyd07926689564Car Details:Make & Model: Nissan QashqaiYear: 2018Fuel Type: DieselColour: SilverRegistration: DE18 VZM

The online service was good , video sent of car was interested in however when visited dealership service extremely poor.

Filled in your enquiry about a new Leaf. Took about 5 minutes. Never heard anything back. Haven't bothered following up. Not too fussed

Very well. Glad of lookers 3 months promise as well

cust is not happy that they still have not received the second key, there is no response coming from the dealership.

We left FL21 UXH Nissan Navara Tekna on 25/11/25 (booking no 46865) as it kept losing power and the management light came on intermittently,. We were told it was likely we would be able to collect the vehicle later that day. It took 3 weeks for you to do the assessment and get permission from Nissan that work could be carried out under warranty. You ordered parts and promised it would be worked on as a priority with a hope we would get it returned for Xmas. We assume the parts didn't arrive in time as work only started in January - it was then discovered a part needed was missing and as far as we know you are still waiting for this part. The time taken at every stage has been excessive and unacceptable. We were not offered the possibility of a courtesy car until two weeks ago when we were told one may be available by 23rd Jan. We were informed on 26th Jan that a courtesy car was still not available - in reality we need a courtesy vehicle that can tow. The lack of our commercial vehicle is seriously affecting our business as we need a towing vehicle almost daily in order to move livestock (we are farmers with cattle and a large livery yard). We are also losing warranty period as this vehicle has had this fault previously so we are concerned about its future reliability once warranty finishes. It would appear this is possibly a fault of this model. It should not take over two months to repair a vehicle. We are looking for recompense for lack of use of our vehicle, lost warranty period and lack of replacement vehicle. Please respond in writing by email.

Hi still waiting on my car ,its been over two weeks now, what has the car failed on ,brought your lease car back knly to take it back home again