Purchased Nissan Qashqai reg DE71 PKO26-02-26. We are experiencing a few problems with this car . I initially emailed the salesperson (Charlie Richardson) with details . I had no response. Yesterday- 15 April , I received a phone call from a salesman named “John Hulse” , who informed me that Charlie the contact salesman was no longer employed at the outlet . I explained my initial problem to “John “ , who informed me “ I will call you back today”Overall , I am not very happy with the customer service that is being provided and the real problem of trying to actually speak to someone who can sort out this situation!

Hi there,Service was completed successfully - thank you.However the best part of the visit was the "way above and beyond" service I received from your receptionist Tracy,Unfortunately, whilst passing time, I took a bus ride into Chester. On the return journey my phone/ wallet fell out of my pocket which left me totally stranded. No money, no cards, no Driving Licence no Buss Pass and no means to pay for my Car Service.Tracy to the rescue! She contacted Arriva and with the assistance of a very helpful employee we were able to identify the bus I had used and the time it was due back on its return journey to Chester.What a relief when the bus driver returned my phone/ wallet fully intact!Will you please ensure that Tracy receives a very well earned bouquet.Thank youDavid Bowe

I had a letter sayingy Qashqai empower needed a new generator under recall, it clearly stated it would be replaced. I left early, reached Chester 08:15and told no courtesy car. I then get a call at 09:30 saying it's done, but she meant was the took a look and confirmed it's needed!! When I've already had a letter for replacement. Therefore I've now wasted Sat morning, and have to return to repeat the fiasco. Really not impressed by this service or communication. I now have to walk back and collect my car.

Nissan had a recall and required my vehicle for half a day on Sat 11th April. When I booked on the phone and later phoned to check, that I could use a courtesy car. I arrived early to dropy car off and the lady abruptly said we don't allow courtesy cars on Sat mornings! This left me 10 miles from home on a cold damp morning without transport. There is clearly poor communication and lack of service here. I paid 24k for the car from. Looker dealer and currently in the 2 year service plan. Providing a vehicle for half a day shouldnt be a problem.

The quote for a New Nissan Leaf came through on time although I was lead to believe that an order placed in March. would be subject to a beneficial interest rate. Which wasn't the case.

Sales man so helpful, explained every thing to me.

I rang up to ask about a 0% finance deal on a Nissan Quasqai, I might as well have rung the butchers. Maybe it was because it was Friday afternoon, but it was as if a joke was being played on me.The person i was talking to, did not seem to know what I was talking about, even though the offers were on the Lookers website.It was so unprofessional it put me off dealing with Chester Nissan again, even the way she talked was as if she was talking to one of her mates.I have had 2 Nissans before but I do not think so again!!

Brett was really helpful and went above and beyond to make sure he found me the car i wanted. Unfortunately after endless calls he was unable to find me a car, but I will certainly be back in the future.

Dear Sir/Madam,Regrettably, I feel it is important to write to you to formally record my complaint and exercise my consumer rights regarding the vehicle I purchased from you on 4th March, which I returned for repair on 30th March due to a fault.The vehicle is not of satisfactory quality, as the infotainment and camera system are not functioning.For clarity, I first reported the fault verbally on the 18th March. I further confirmed the issue via email on 19th March when a complete failure of the system occurred, and again via email on 22nd March when the fault recurred and I provided error code information.On 23rd March, I contacted your central bookings team and was offered an appointment to inspect the vehicle in June. I was advised by the operator that she could not assist further. I requested that she contact the dealership to see if an earlier date would be possible. No return call was received.Following this, I made direct contact and was offered an appointment on 8th April. However, this appointment was offered on the condition that I would be left without any form of transportation during the repair period. Given the circumstances, this would cause significant inconvenience, and the timeframe offered was still not reasonable given how soon the fault arose after purchase.I also sought clarification of my rights under the Consumer Rights Act 2015 and was advised to speak with the sales team.I subsequently sent an email to the sales representative requesting how I go about rejecting the vehicle under my consumer rights, but no response was received. As a result, I escalated the matter further by contacting the sales manager on Saturday 28th March.Due to delays and the lack of timely and coordinated action, I contacted multiple Nissan dealerships myself in an attempt to secure an earlier repair. I was only able to arrange an appointment for 30th March with an alternative dealership, which required an investigation fee. This situation arose solely due to your failure to provide a timely and reasonable repair option.Following involvement from the sales manager (Tracy), an appointment was arranged and the vehicle was taken in for repair on 30th March. A replacement vehicle has since been provided.Since the vehicle has been in your possession, I have had to contact you to obtain an update due to the absence of any communication from the dealership. I have been informed that a full screen replacement is required, but that no lead time for the part can be provided, nor any indication of when the part will be received, therefore no fitting schedule or when the vehicle will be tested and returned can be provided. I asked for this to be checked and for the dealership to call me back the same day but my call was not returned. This means the repair remains open-ended with no clear timeline.Since returning the vehicle on 30th March, I have received no direct contact from the dealership. I have had to seek an update myself. The only communication received has been a complimentary health check video, which did not provide any meaningful update or confirmed timeline for repair.This issue was reported multiple times within 30 days of purchase, and my rights are governed by the Consumer Rights Act 2015.I have allowed you one opportunity to repair the vehicle. However, the repair must be carried out within a reasonable time and without significant inconvenience to me. The repeated need to chase updates, the lack of clear internal coordination, the absence of any committed repair timeframe and the current indefinite nature of the repair are all contributing to significant inconvenience. I have expressed to the gent I spoke to on Thursday 2nd April that we are due to go on holiday and expecting to take the car. We have a child with additional needs, the vehicle purchased provides room to take additional equipment etc with us. The car we have been provided temporally does not have isofix so presents a less secure option to transport my daughter.Given the circumstances, I have no confidence that the repair will be conducted within a reasonable timeframe (no longer than 10 working days from the date the vehicle was returned to you i.e. by 10th April).If the repair is not completed within this timeframe, or if the fault persists, I will exercise my statutory right to reject the vehicle and request a full refund. I also reserve the right to recover any reasonable costs incurred as a result of your failure to provide a timely repair.I will be out of the country from Wednesday 8th April to 10th April due to a death in the family, therefore, any progress updates will need to be before this date.I look forward to your prompt response and confirmation of a completion date.Yours faithfully,Miss J AshcroftVehicle details:• Make/Model: Nissan Qashqai• Registration Number: DG25 CNK• Date of Purchase/Collection: 4th March 2026For clarity, my supplying dealership was:Lookers Chester, 302 Sealand Road, Chester, CH1 4LQ.

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