Unable to speak to anyone

I had to drive to them to be told something they could have told me in an email or phone call

Good customer care

Extremly satisfied car is beautiful brett davies was excellant could not of asked for more mr s williams

Your salesman said he’d got a good deal for me then never got back to me

After initial phone call no response received with details of any potential deals

Very helpful and polite staff, Sam is a very nice member of your sales team

I am writing to raise a formal complaint regarding the ongoing issues with my vehicle, purchased on 20th July 2025 from your Chester branch. DG22 HGA Nissan Qashqai.At the point of purchase, I was incorrectly informed by the sales team that I could not collect my car because I had not paid. This caused significant worry, as I was led to believe I may have sent the payment to the wrong place. It was later confirmed that the payment had been received and the error was on your side. Martin opened up early on a Sunday 20th July 2025, to ensure I could collect the car as previously arranged.My car has been in your possession since 11th November for the agreed paintwork and to address an airbag warning light that remained illuminated. I was informed that the airbag issue had been fixed having had a new passanger seat fitted, and attended on 15th December to collect the vehicle. However, the airbag light was still on, meaning the fault had not been resolved. I was required to leave the vehicle with you again, and I was later informed that it actually required an airbag computer replacement. This should have been identified during the initial inspection.The vehicle also went in due to a popping noise when coming off Auto Hold, which has been resolved. I was told this was because the rear brake pads were down to 2mm, despite them being recorded as 5mm on the pre delivery inspection report. I challenged this report immediately, as I had only owned the car for 3.5 months and had driven approximately 3,000 miles, so this explanation did not seem reasonable. Sales agreed to pay for new brake pads and discs.During this period, there have also been repeated problems with the collection process. I have already returned once to collect the vehicle, only to find that the work had not been completed, requiring me to continue using the courtesy car and rearrange my plans.When I attended again today, I discovered that the paintwork still has not been carried out. I was also handed a key by a gentleman that opened a completely different vehicle. This is a serious error and raises concerns about the organisation and handling of customer vehicles on site.Throughout this process, I have repeatedly had to chase for updates and clarification. As the customer, I should not have been required to do this, and it has added unnecessary stress and inconvenience on top of the issues already outlined.I also paid extra for Minor Damage Protection, which has been of no use to me for the past two months while the car has been in your possession. This has felt like a complete waste of money during this period.Despite the significant disruption over this extended period, no goodwill gesture was offered on collection.I first raised the issue of compensation on 23rd December and was informed that it had been forwarded to management for review. I have not received any response since then.I would also like to note that Michelle in the Aftersales department has been consistently helpful throughout this process. She has communicated clearly and has done what she can to support me. My concerns relate to the wider handling of the repairs, the delays, and the repeated issues with the collection process, rather than her individual service.I also have full email threads documenting all communication from the day I purchased the vehicle to the present, which I can provide if required.Given the repeated delays and the lack of confidence I now have in your ability to complete the work, I will be arranging for the paintwork to be carried out independently. I do not wish to return the vehicle to your site again.Thank you for taking the time to read this. I await your response, which can be sent by post or email.Kind regards,Helen Mort

Great job by NISSAN. And earlier than the stated time so I was really thankful.

A fantastic customer experience as usual