When we asked to talk to someone about the new Leaf we were introduced to a Renault expert who knew nothing about it.

I had excellent service and was kept fully informed throughout my time at the branch.

cust has had a problem with his vehicle which is in the dealership for a repair the cust has already had battery replaced approx 1 year ago and the cust is now having the same fault. He has been advised that he will have to pay for a new battery. Cust wants to know what the route problem is.Is there no guarantee for the battery. Cust will approve the battery and he would like to have the battery back so he can go to the manufacturers to get his money. Cust is needing a CC as he is without a car.

Dear Sir/Madam,I am writing to raise a formal complaint regarding a vehicle I purchased from Lookers Chester in November 2025.At the point of sale, I was informed that the interior screen fault (left-hand side not working) would be repaired prior to collection by the salesman, Craig PHILLIPS. This fault was present before purchase. However, when the vehicle was collected, the issue had not been resolved.Since then, I have made numerous attempts to contact the dealership via email and telephone, with little to no response. Despite purchasing an additional 6-month warranty, I was unable to secure a booking for the vehicle until February 2026.When the car was finally taken in for diagnostic, I was informed that the screen required repair. I advised your team that the vehicle was under warranty and that the fault had been present prior to sale. I was concerned by the apparent lack of awareness of both the warranty and the history of the issue.On 13 February, I received a message stating that a warranty claim had been submitted. I subsequently contacted Lookers to make a complaint and was assured that I would receive a call back the same day. I have not received any follow-up.This situation is unacceptable.Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. As this fault was present at the time of sale and was explicitly promised to be repaired before collection, you are in breach of contract.I am therefore requesting the following:1. Immediate repair of the interior screen at no cost to myself.2. A full extension of the warranty by a further 6 months, to account for the time the vehicle has been unusable and the delays in resolving this issue.If this matter is not resolved promptly, I will have no hesitation in escalating the complaint further, including to the Motor and financial Ombudsman and pursuing my rights through other legal avenues if necessary.Please treat this as a formal complaint and respond within 7 days.I look forward to your urgent response.Yours faithfully,Claire Bailie

cust purchased 27.02.26, issue started 28.02 automatic button start stop when driving when come to stop the car dosnt switch off. RAC came out wasn't able to switch the car off. cut returned the car too the dealership and ended up disconnecting the fuel pump. Email Darren sales person eventually looked at in the workshop and they couldn't find the fault. Didn't hear anything from the dealership went down to the garage and thee manager was going to get it sorted. post sales person call on Monday and now Thursday and not heard anything.

Brett and the staff @ lookers chester are lovely really helpful we had a great experience placing our order and picking up the new car. Brett has great sales presence and excellent customer service communication . We will definitely be going back there in the future.

I have called this Nissan dealership on a Saturday at least 4 times with no response. I did call in mid week and was told a member of the sales would call me back about my enquiry for a Nissan X Trail but this never happened.

Since buying my Qashqai from Lookers, Chester and entering into an agreement for servicing and M.O.T. via EMAC I have had no problem until 26/02/2026 when a service and M.O.T. The service was completed and the undertray had developed a crack but someone had forgotten the M.O.T. which I only realised when I got home and checked the invoice. I contacted Lookers and the only date that was available was Friday the 06/03/2026. for the M.O.T. and repair the fault. Paid the bill and found out when I got home and checked the invoice that I had been charged for the M.O.T. I visited Lookers and pointed out their mistake and was to Email them with my Bank details which I did but as of today I have not received any acknowledgement or payment.

Excellent friendly staff

Not willing to negotiate on price..after buying 2 previous cars from lookers chester