cust purchased 27.02.26, issue started 28.02 automatic button start stop when driving when come to stop the car dosnt switch off. RAC came out wasn't able to switch the car off. cut returned the car too the dealership and ended up disconnecting the fuel pump. Email Darren sales person eventually looked at in the workshop and they couldn't find the fault. Didn't hear anything from the dealership went down to the garage and thee manager was going to get it sorted. post sales person call on Monday and now Thursday and not heard anything.

Brett and the staff @ lookers chester are lovely really helpful we had a great experience placing our order and picking up the new car. Brett has great sales presence and excellent customer service communication . We will definitely be going back there in the future.

I have called this Nissan dealership on a Saturday at least 4 times with no response. I did call in mid week and was told a member of the sales would call me back about my enquiry for a Nissan X Trail but this never happened.

Since buying my Qashqai from Lookers, Chester and entering into an agreement for servicing and M.O.T. via EMAC I have had no problem until 26/02/2026 when a service and M.O.T. The service was completed and the undertray had developed a crack but someone had forgotten the M.O.T. which I only realised when I got home and checked the invoice. I contacted Lookers and the only date that was available was Friday the 06/03/2026. for the M.O.T. and repair the fault. Paid the bill and found out when I got home and checked the invoice that I had been charged for the M.O.T. I visited Lookers and pointed out their mistake and was to Email them with my Bank details which I did but as of today I have not received any acknowledgement or payment.

Excellent friendly staff

Not willing to negotiate on price..after buying 2 previous cars from lookers chester

I have bought a brand new Nissan Qashqui e-power tekna plus and id like to praise the team at Nissan Chester for help with this process.

The service I received from Zhen was okay however he kept speaking directly to my partner although he wasn’t the one who was looking for a new car. When I asked a question it was directed back to my partner each time.

We picked up our Qashqai on the 15th of January 2026. On driving down the road we immediately realised that the brakes were grinding. Over the next couple of days we also realised that the car was making a loud squealing noise when going around a corner. We contacted Lookers Nissan Chester and they made an appointment for us for a diagnostic on the 23rd of February. When we picked up the car on that day we were told it was a known fault with Nissans they could not fix it until the 8th of April- if on warranty.My complaint was that they had sold us the car a month previously without checking the car, if they had the fault would have been obvious. I was told by the service desk that it was a sales issue. No apology, or offer of passing the message on. It was dark when we collected the car, we took it straight home, realised the following morning that the back light had a crack in it. This was not there the day before and could only have been done by the garage. I am appalled that they did not tell us about the crack, customer service was so unhelpful and that they seem to have the attitude that they are doing us a favour by fitting in the car on 8th of April- the noise makes it difficult to drive and we are being invonvenienced.

Car we came to test drive had been sold before we arrived.