I am writing to formally request a full refund of the £177 I paid for a comprehensive diagnostic on my vehicle.The diagnostic paperwork I received clearly states “no fault found”, despite there being an active warning light displayed on the dashboard at the time. Prior to the appointment, I had also emailed to suggest that the issue may be related to the wing mirror sensors.When I collected the vehicle, the staff member informed me that he would let me know if the warning light appeared when pulling the car around after the diagnostic. However, after handing me the keys, he immediately walked away before I had the opportunity to ask whether the light had come on.I then went straight to my vehicle, started the engine, and the warning light was still illuminated.Within approximately 15 minutes thereafter, the fault was identified as relating to the wing mirror sensors — the same issue I had previously highlighted. Given that the fault was identified so quickly after I queried the ongoing warning light, I am concerned that the original diagnostic was either not carried out thoroughly or was not necessary in the first place.A comprehensive diagnostic should reasonably identify an active and present fault. Issuing a “no fault found” report in these circumstances does not reflect reasonable care and skill, as required under the Consumer Rights Act 2015.In light of this, I am requesting a full refund of the £177 diagnostic charge.I hope we can resolve this matter promptly and amicably. I look forward to your response.

>> Hello,>>>> I would like to make a formal complaint to the manager of this store Chester.>>>> I have had many Nissan cars from you over nearly 6 years now and every one has had problems. I have spent so much money on these cars and they always seem to be problematic.>>>> Our car broke down on New Year’s Day this year and we got it towed to your store in Chester. We were left with no other car for weeks as there never is any courtesy cars available. If we hadn’t had our car taken to your store no one would be able to fix this for weeks and weeks. Without no other car and a two year old just isn’t good enough at all. After a few weeks our car was then fixed from a recall.>>>> Our car yesterday had broken down again from the same problem. And we got told again there is no courtesy cars available and is only booked in to be fixed on 7th April? What do you expect us to do without a car for so long?>>>> Your customer service is appalling and you leave customers with no car what so ever and book our car to be fixed in a month and a half’s time? I’m sorry this isn’t good enough at all.>>>> I would like the manager to contact myself and sort out our broken car asap.>>>> Many Thanks>>

Coming to the end of my Mobility contract with Nissan, I wanted to replace my current Nissan with a new one. I made seven calls to the branch. Over two days. On two, the receptionist promised me that Brett would call back he didn’t. The other calls rang out but whenever answered. This even after being put through to your complaints department halfway through the process. I have now committed to a Toyota.

Hello,I would like to make a formal complaint to the manager of this store.I have had many Nissan cars from you over nearly 6 years now and every one has had problems. I have spent so much money on these cars and they always seem to be problematic.Our car broke down on New Year’s Day this year and we got it towed to your store in Chester. We were left with no other car for weeks as there never is any courtesy cars available. If we hadn’t had our car taken to your store no one would be able to fix this for weeks and weeks. Without no other car and a two year old just isn’t good enough at all. After a few weeks our car was then fixed from a recall.Our car yesterday had broken down again from the same problem. And we got told again there is no courtesy cars available and is only booked in to be fixed on 7th April? What do you expect us to do without a car for so long?Your customer service is appalling and you leave customers with no car what so ever and book our car to be fixed in a month and a half’s time? I’m sorry this isn’t good enough at all.I would like the manager to contact myself and sort out our broken car asap.Many ThanksLauren Jackson07846383418

Zhen Liu the sales advisor was very knowledge, happy to explain my questions with great detail.

we delivered a vehicle to lookers chester for dignostics and we handed the vehicle keys to reception,while in your care the vehicle was damaged on the bonnet,we have phoned and spoke to tracy i got a response saying they are not interested,but we hace sent photo of the vehicle undamaged leaving out premises on the way to you,we you will not provide me or he customer a investigation report or photos to prove it was not damaged at lookers chester,all tracy did was rude and put the phone down on us.very unprofessioal.you will not speak to the owner mrs whitbread. none return off phone calls

I have been working with Nissan in Chester for four years and previously was looked after by Brett Davies who was flawless and I can't praise enough. My PCP ended and I was passed to Mike who was quite helpful however abruptly left the business and no one bothered to tell me. I was then passed on to another colleague who was very helpful however my query then needed to be passed to the person responsible for leasing queries. Craig passed my details on however despite a week going by and several follow-up emails the person responsible for the singing enquiries at Chester has never bothered to contact me whatsoever. I have also tried to make leasing queries via the Nissan main website and again, no response. I find the lack of Customer Service particularly from releasing and communication in general from Nissan to be utterly appalling.

Dear Lookers Nissan Team,I am writing regarding my car purchase at:302 Sealand RoadBlacon, ChesterCheshireCH1 4LQwhich I was due to collect today, 09/02/26. Despite assurances from the salesperson, the car is not yet ready, and I have been unable to get a clear response regarding the handover.I had planned to collect and complete the purchase on Saturday, but I was informed that no staff would be available to hand over the car. While I understood the staffing limitations, this further delayed the handover and added to the disruption.Despite being told by the salesperson that the car would be ready on Friday, when I went to view it on Saturday the rear right tyre was flat. One staff member stated that the car “had been sitting in the back for a while” ans thays why the tire was down and also stated that the car was not ready, which directly contradicted the assurances I had received from Craig that the car was ready for collection.This conflicting information and lack of readiness has caused additional stress and disruption.The delays have caused significant disruption to my work and personal plans. Additionally, there are outstanding issues with the tyre and valet, which I was assured would be completed prior to collection.I would like to speak to the Sales Manager or General Manager immediately to ensure that:The car is ready for collection today, fully serviced and safe.A hire car is provided by the dealership at no extra cost if the car is not ready today.Consideration is given to a goodwill gesture for the inconvenience and disruption caused.Please confirm as a matter of urgency who I should speak to, and provide a direct contact number or email.Thank you for your prompt attention to this matter. I look forward to your immediate response.Kind regards,Toni-Leanne Boyd07926689564Car Details:Make & Model: Nissan QashqaiYear: 2018Fuel Type: DieselColour: SilverRegistration: DE18 VZM

The online service was good , video sent of car was interested in however when visited dealership service extremely poor.

Filled in your enquiry about a new Leaf. Took about 5 minutes. Never heard anything back. Haven't bothered following up. Not too fussed