Myself and my partner purchased a Nissan Juke in June 2025 from Lookers Ellesmere Port. This week, the engine started making a severe rattling noise. We contacted Lookers Nissan Chester, as the car is still under manufacturer's warranty, to book this in to check what could possibly be the fault. We were booked in by the service centre for 13th November. This is completely an unreasonable time frame as we are now without a car for more than 2 weeks. After numerous attempts to contact the branch to discuss the matter, due to having two young children with medical needs, we either got told someone would call us back or there would be no answer. We have not received any response from the people who were supposed to call us back. To own the car for less than 6months and for there to be an issue makes us believe there was a fault with the car initially. Finally after 4 days of trying to contact the branch, we contacted the service desk again to see if there was anything that could be done. The service desk forwarded our case to the Nissan branch, and seemed to get an instant response saying they have no space for us until the 13th November. Again I believe this is completely unacceptable, and unreasonable time frame to wait. As part of the consumer rights act 2015, it should be down to Lookers Vauxhall Ellesmere Port to investigate the issue with the car as they are dealership we bought the car from. Please can i receive a response as soon as possible.

Good morningI am contacting you as I was unhappy with the cost of recent work undertaken on my Nissan Leaf at Nissan Chester (Sealand). When I picked up my car (DG70 LTU) I said I was happy with the customer service but not the price.A 'Service EV system - No power' warning had came up twice on my dashboard but the car had worked normally in between (I shared a screenshot of the warning with the garage). It transpired that the car needed a new 12v battery and with diagnostics and VAT this cost me a total of £474.68.I consider £474.68 a huge amount of money for something that I would think would have been a simple problem to identify and rectify. My husband recently had a 12v battery replaced in his car at a Toyota dealership and it cost £153.59.Please could you explain the difference in cost, especially as I was able to provide a screenshot of the dashboard warning?Thank youFiona Ward

Waited for someone to come and help us... so in the end had to go and find someone.... she didn't know much about the car after that im still waiting for her to get back to me about how much the monthly payments would be

Everyone was really good from organising a test drive to buying the car with Natalie

Carys was very good with her communication & knowledge

Was very happy with dealing with Brett the Motability person , very helpful and didn’t rush me, only niggle I have is over the years I’ve had many new cars on Motability from assorted dealers makes and models, this is first car I have had that Didn’t come with car mats.which was a disappointment and a let down .customer wishes to have the car mats delivered to him or to the dealership as was promised with the car

This is another reminder to request an update about the service history of the Renault Arkana purchased from yours few months ago. We have asked about this book a whole number of times and till date nothing has come forth from your end.It is really disappointing that a car purchased from a dealership company where most people experience satisfaction and trust in our case has turned out to be the opposite as we have been chasing this service history ever since we bought the car and it seems nothing is happening. This car was purchased in May and till now there has been no concrete excuse or explanation as to why we haven’t got the history book yet.Kindly get back on the way forward as we don’t feel comfortable driving a car fully paid for without having a service history.

We had to book in our 3 month old Nissan Juke for service and diagnostics after the dashcam that we bought and had installed with the car, was incorrectly setup. We were not given a manual or any guidance for using it when we purchased the vehicle. Due to the dashcam not switching off when the car was turned off, it eventually drained the battery, requiring AA assistance.My husband took the car to Lookers Nissan Chester on Monday. The car was not ready to drive way until the following day and on receiving the car, the dashcam had not been set up. It was still unplugged. On reporting this my husband was told that the engineers don’t program them and the person who does was off sick. The sales agent Natalie who sold us the car seemed reluctant to get involved. The service agent Michelle found someone who could provide a manual, but he was unable to program the dashcam. It does not switch on when the engine starts and has to be switched on manually, but stays on when the engine is switched off. This is unacceptable and we will need to seek advice elsewhere to get it sorted out. My husband has wasted two days and two 60 mile round trips. We will not buy another car from this branch

Thank you5 starsCollected, delivered very clean and running well

I have to start by saying that the way my case has been handled so far has been appalling. Since the vehicle broke down on the 19th Sept 2025 to this email today, I have received no help in a very difficult and stressful situation.The vehicle broke down with engine failure, luckily my grandchildren were not with me at the time, I just managed to position it in a safe place. The dealership weren't prepared to help with the recovery, they didn't and still to this day don't have a vehicle for me to use in the meantime as they are all out to other customers while their vehicles get repaired!I am then told by the dealership that Nissan will not honour the warranty as the service is around 2 months late for this year so I am liable to pay the £13,258! I am then told I will receive a phone call from a 'Dave' from Nissan customer services, which doesn't happen. In fact, nobody from the customer service centre seemed to know who Dave was so I was eventually given a new case Manager!The vehicle is only two years old. As far as I recall, it has only driven approximately 15000 miles. Myself and my wife always drive responsibility and carefully. I think we all know that being slightly late on the service of a new vehicle has absolutely nothing to do with the engine failure, and the fact that both the dealership and Nissan are currently not willing to honour the warranty because of a 'technically', blame me and expect me to pay for the repair is outrageous. I could understand if the vehicle was much older and did not receive a service for several years but an engine failure on a two-year-old car is a manufacturer issue and must be dealt with by either the dealership or Nissan.The vehicle has been in the dealership twice in the last few months. Once for a recurring brake issue, and a recall for an issue with the battery management system. Not once was it mentioned, or myself reminded that the vehicle was due a service. Could the works carried out have contributed to the engine issue??I have had new vehicles on PCP for around 15 years now, all but one through the Sealand dealership and I've looked after every vehicle I have had. This is my second Nissan qashqai and my daughter also owns a Nissan.It's fair to say though, I have been messed around since purchasing this vehicle as I have had several issues with it since driving it away brand new from the showroom.The first issue which I had to take it back to the dealership for were the seals on all the doors had come out from their housing and water was getting inside the car.This still happens from time to time now and I have to place the seals back in myself. It has also been back to the dealership a further three times with brake problems and the recall as mentioned above.I am currently having to rely on lifts to work and also paying for taxis which I can't really afford.I have this week been offered the use of a hire vehicle (at my cost)! This would mean I have to pay £370 for a vehicle I cannot drive and around £560 for a hire vehicle. Clearly this is not affordable or acceptable for me.Please take this email as a formal complaint of my case and send conformation of recipt and acknowledgement. I will also be looking at seeking further action myself through the motor ombudsman.I simply do not have the funds (or anywhere near it) and should not be expected to pay and will not pay for this manufacturer issue. Nissan however with its huge profit of over 350-million-pound in 2024 must honour the warranty.This whole process is taking its toll on my health. I suffer from anxiety and depression, and this is exacerbating my symptoms and adding so much stress not just to me, but also my family.