Lookers Nissan Chester
4.5/5
4.5 /5
1,199 Verified Reviews
302 Sealand Rd, Chester, Chester, CH1 4LQ, GB
01244 390009
ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
1,199 Verified Reviews
Very well. Glad of lookers 3 months promise as well

cust is not happy that they still have not received the second key, there is no response coming from the dealership.

We left FL21 UXH Nissan Navara Tekna on 25/11/25 (booking no 46865) as it kept losing power and the management light came on intermittently,. We were told it was likely we would be able to collect the vehicle later that day. It took 3 weeks for you to do the assessment and get permission from Nissan that work could be carried out under warranty. You ordered parts and promised it would be worked on as a priority with a hope we would get it returned for Xmas. We assume the parts didn't arrive in time as work only started in January - it was then discovered a part needed was missing and as far as we know you are still waiting for this part. The time taken at every stage has been excessive and unacceptable. We were not offered the possibility of a courtesy car until two weeks ago when we were told one may be available by 23rd Jan. We were informed on 26th Jan that a courtesy car was still not available - in reality we need a courtesy vehicle that can tow. The lack of our commercial vehicle is seriously affecting our business as we need a towing vehicle almost daily in order to move livestock (we are farmers with cattle and a large livery yard). We are also losing warranty period as this vehicle has had this fault previously so we are concerned about its future reliability once warranty finishes. It would appear this is possibly a fault of this model. It should not take over two months to repair a vehicle. We are looking for recompense for lack of use of our vehicle, lost warranty period and lack of replacement vehicle. Please respond in writing by email.

Hi still waiting on my car ,its been over two weeks now, what has the car failed on ,brought your lease car back knly to take it back home again

1.0/5
1.0 /5
Unable to speak to anyone

1.0/5
1.0 /5
I had to drive to them to be told something they could have told me in an email or phone call

5.0/5
5.0 /5
Good customer care

Extremly satisfied car is beautiful brett davies was excellant could not of asked for more mr s williams

2.0/5
2.0 /5
Your salesman said he’d got a good deal for me then never got back to me

2.0/5
2.0 /5
After initial phone call no response received with details of any potential deals