Good afternoon I brought our vehicle in today on a 10:30 appointment which was advised would be one hour thirty minutes to two hours and I am still here almost 3 hours later and told that it was due to admin.I am aware that an MOT would take 45-60 minsHad I been told it was going to take this length of time I would have made different arrangements as now I am going to miss my next appointment that I had made for 14:00On letting Keith know this in the showroom I found him to be rather rude and obnoxious.As on saying that had I have known I would have made different arrangements his answer to that was “no matter how many times you say it, it is not going to change it “.I found his behaviour to be dismissive, abrupt and unprofessional. As a customer I expect to be treated with courtesy and respect regardless of the circumstances.I value good customer service and hope you will address this matter so no future interactions reflect the high standards I’m sure your company strives to maintain.Kindest RegardsAlison Mellor

Hi,I had my MOT done in May with a full service. I have gone to have my tyre done today and my locking wheel nut has not been put back in my car. I was told to leave this on the seat on the day of my MOT which I did. However, it has not been returned. I presumed it had been put back in my boot like it was the previous two times, but it is nowhere in my car at all.Can this be investigated as I need this returning or replacing.My reg is DF19 ZDZThanksMiss L Cartwright

Hi,I had my MOT done in May with a full service. I have gone to have my tyre done today and my locking wheel nut has not been put back in my car. I was told to leave this on the seat on the day of my MOT which I did. However, it has not been returned. I presumed it had been put back in my boot like it was the previous two times, but it is nowhere in my car at all.Can this be investigated as I need this returning or replacing.My reg is DF19 ZDZThanksMiss L Cartwright

Hello,I have just my 1st MOT carried out @ your Nissan Chester branch, on my Qashqai. I have nothing but praise for your staff and service. After completing my paper work I asked about my extra warranty that I purchased when I bought the car from the Chester branch.But the extra warranty was not visible on my car computer records. I paid an upfront payment of £699 for the warranty, sales documents enclosed, when I bought the car.The only extra thing on my computer records was a service plan which I pay £22.90 per month for.Please can you check your records and update my car records with the warranty. My name comes up as George Arthur Hammond on the system.Also can you update my car reg records on your system when I bought the car the reg wasGF 72JXL but I have put my own plates on the car, so now the reg is L400 GAH. It just causes some confusion,Many Thanks,

Was very happy with dealing with Brett the motorbility person , very helpfull and didn’t rush me, only niggle I have is over the years I’ve had many new cars on motorbility from assorted dealers makes and models, this is first car I have had that Didn’t come with car mats.which was a disappointment and a let down .

To whom it may concern,I am writing to voice my concerns and dissatisfaction in relation to our contact with your Chester branch. We have attempted to go through the sales manager. Although, he / she has not called us back and every time that we call they are in a meeting.This is our second purchase with your company and the first purchase went very smoothly and as a result we returned to buy another Nissan Qashqai.Sadly the second purchase has been difficult and is now causing us distress.The second purchase from start to finish has financially compromised us. The sales person was a Harvey Appleby who misled us into the purchase. I had advised him that we did nir want a PCP and also we did not want any of the extras and this was agreed verbally. I also have email correspondence with words to that effect.Now I have been approached by mobilize financial services to advise us that we are coming to the end of the PCP agreement and a decision needs to be made in the next 2 months. I was extremely surprised and shocked to hear this news as we had not been informed verbally so we were not prepared. I have since scrutinised the paperwork to find out to my horror, that it was actually a PCP agreement.As a result we went to the Chester showroom to discuss this matter further we were advised that Harvey Appleby was no longer an employee with your company.I am fully aware that i am tied into a contract but would like ask, why your company did not contact us at the 2 and 1/2 year stage, as your current employee had informed us that this should have happened.We also have the added worry of mileage as i am sure you are aware that the PCP agreement puts in place limitations. The registration of the vehicle that i bought was DH19 BSY.As stated above we went to the showroom to look at this and possibly explore transferring the PCP to another vehicle as it was all new to us. We did see a car that we were interested in, which was priced at the top end of £18,000,00. We left the showroom to think about it and there was no compromise or movement on the price. We went online soon after to find out the car had been reduced to 17,000,00 and subsequently sold.We have only been given two months notice to sort everything out and this notice has caused us distress. What makes it even worse is the communication issues that we are experiencing with your company. We have the after sales unhelpful and it is near impossible to discuss this matter further with.Could i kindly ask you to investigate this further.In anticipation,Mrs Annette Williams and Mr John Williams.

Came back to me quickly to give me more information about the car i enquired about and followed up with no pressure.

Very helpful

Not a lot of new cars to look at.

The sales staff,Martin and Michael were very helpful and answered all my enquiries,i would recommend Nissan Chester to anyone looking for there next car.