No issues

My car depreciation unbelievably

Very helpful and friendly.

Had a great experience.The agent that was dealingwith me,Talked me through the process first,No rushing me out the door.Nothing was a hassle,Looking forward to next years visit,

Knew what car and model I wanted.Bought nissan qashqai nconnecta model with 14 miles ( delivery ) and registered one month.Sam did the deal

I booked a service because of a vehicle recall and after rearranging it to secure a courtesy car so I can get to work. I turned up and was told there isn’t a courtesy car booked for me.I am now late for work. The level of customer service has been really poor from the start in all honesty. Trying to book a service is complicated enough with the lookers website and happy to help giving you 2 different dates.If I’ve booked a courtesy car to get to work. I don’t understand why it hasn’t been sorted.I can happily provide a screenshot of the form I filled out with my signature with it very clearly stating that a courtesy car was booked. If you have an email address to send that to.

As we are still awaiting to find if Nissan have approved the work to be carried out – we left our vehicle with you last Tuesday and so almost 1 week later we are still waiting for to be rectified so it seems inappropriate for us to complete this survey.Thanks Donald Tyson

Very helpful, welcoming and answered all my questions.

I'm really sorry but I am not able to complete, because I'm not technically savvy enough to operate my phone. Please forgive.However I would definitely give a 5 out of 5 for my winter check.Thank youMona Carpenter

I am writing to express my disappointment and concern regarding a recent experience at your service center.On Saturday, my car was booked for service, and I contacted the branch three times to prioritize and confirm whether the service would be covered under the Nissan plan. I explained my difficult personal situation and the fact that I did not have access to any paperwork related to the service plan.On Thursday, I received a reminder call about the service, and I again asked whether it would be covered by the plan. I was reassured that it was indeed included under the service plan.However, upon arriving to collect my car on Saturday, I was unexpectedly asked to pay a bill of £290. This was shocking and upsetting. I explained my situation to the staff member, mentioning that my recent personal circumstances have been very challenging. The service plan, along with the car and paperwork, was managed by my ex-husband, who had access to all the documents. Since we are divorced and, for my safety, I was not permitted to contact him, I was unable to verify the details myself.Paying this amount without prior notice was embarrassing and very disappointing. I explained my circumstances to the staff member, and I felt uncomfortable having to disclose this situation in front of other people. That was a very unpleasant experience for me.