Knew what car and model I wanted.Bought nissan qashqai nconnecta model with 14 miles ( delivery ) and registered one month.Sam did the deal

I booked a service because of a vehicle recall and after rearranging it to secure a courtesy car so I can get to work. I turned up and was told there isn’t a courtesy car booked for me.I am now late for work. The level of customer service has been really poor from the start in all honesty. Trying to book a service is complicated enough with the lookers website and happy to help giving you 2 different dates.If I’ve booked a courtesy car to get to work. I don’t understand why it hasn’t been sorted.I can happily provide a screenshot of the form I filled out with my signature with it very clearly stating that a courtesy car was booked. If you have an email address to send that to.

As we are still awaiting to find if Nissan have approved the work to be carried out – we left our vehicle with you last Tuesday and so almost 1 week later we are still waiting for to be rectified so it seems inappropriate for us to complete this survey.Thanks Donald Tyson

Very helpful, welcoming and answered all my questions.

I'm really sorry but I am not able to complete, because I'm not technically savvy enough to operate my phone. Please forgive.However I would definitely give a 5 out of 5 for my winter check.Thank youMona Carpenter

I am writing to express my disappointment and concern regarding a recent experience at your service center.On Saturday, my car was booked for service, and I contacted the branch three times to prioritize and confirm whether the service would be covered under the Nissan plan. I explained my difficult personal situation and the fact that I did not have access to any paperwork related to the service plan.On Thursday, I received a reminder call about the service, and I again asked whether it would be covered by the plan. I was reassured that it was indeed included under the service plan.However, upon arriving to collect my car on Saturday, I was unexpectedly asked to pay a bill of £290. This was shocking and upsetting. I explained my situation to the staff member, mentioning that my recent personal circumstances have been very challenging. The service plan, along with the car and paperwork, was managed by my ex-husband, who had access to all the documents. Since we are divorced and, for my safety, I was not permitted to contact him, I was unable to verify the details myself.Paying this amount without prior notice was embarrassing and very disappointing. I explained my circumstances to the staff member, and I felt uncomfortable having to disclose this situation in front of other people. That was a very unpleasant experience for me.

Great service from Zhen Liu

Great service by a team member

It would have been maximum but l needed to know mobility vehicles(petrol) without an advance payment

I am writing to raise a formal complaint regarding the extremely poor service I have received over the past week. I am absolutely appalled by the repeated errors, lack of communication, and the significant inconvenience caused.I originally contacted Lookers Chester to book my vehicle in for an MOT, to have the battery checked, and to address the recall on the fuel pipe. I was given a booking for 24 October, which I later discovered that my booking had been made for a garage in Leeds, not Chester. When I called to correct this, I was told it was a mistake and that the earliest the Chester branch could fit me in was 11 November. This was deeply concerning, as both my MOT and warranty were due to expire on 16 November.Despite this, I accepted the 11 November appointment and dropped my vehicle off as agreed with the member of staff on the phone. However, on arrival I was told that the booking was actually made for 12 November, not the 11th. My car was therefore left with you from the 11th.On Wednesday afternoon, I was informed that my vehicle needed a new battery and that you were checking whether this would be covered under warranty. I also enquired about the MOT and was told it hadn’t been booked in. Later, I received another call admitting that this was an oversight and that the MOT would be carried out the following day.On Thursday, I received no update at all. By Friday, I began calling repeatedly for information, but the phone was never answered. I continued trying throughout Saturday, with the same result. Today (Sunday), I have now received a letter from my leasing company stating that my vehicle is in breach of MOT (see below) which clearly shows that the MOT still has not been completed, despite the car being in your possession since Tuesday.I have been without a vehicle for almost a week, have not been offered a courtesy car, and have had no communication or accountability from your team. This entire experience has been incredibly stressful and incredibly disappointing. I have always had excellent service from Nissan Chester in the past, but this incident has completely destroyed my confidence in your dealership and, sadly, you have now lost a loyal customer.A full explanation for the multiple booking errors and the failure to complete the MOT.Immediate confirmation of the status of my vehicle and that the MOT will be completed as a matter of urgencyAssurance of compensation for the inconvenience and the distress caused.I look forward to your urgent response and a swift resolution.Yours sincerely,Claire Luckock