The employee Michael gave me excellent service and made me feel welcome even though I came in multiple times with different ideas. He was patient and very helpful!

All was well thanks good service

Absolutely terrible visit. Car booked to view was filthy inside and out. Salesman was not bothered. Booked a different car to test drive the next day. Arrived, and the car was STILL parked behind 3-4 others. Waited 29 minutes.Returned to the garage and started to discuss finance options with the salesman. He couldn’t or wouldn’t give me a valuation on my car saying it would go to auction. He implied that I would only be offered the auction sold price . HOW WOULD HE KNOW WHAT THAT PRICE WOULD BE.?If I rejected that price (valuation) where would my car be because it’s actually been sold at auction?All in all, a TOTALLY waste of my time.I would NEVER recommend LOOKERS NISSAN to anyone. In fact I would advise against using them.

Customer has ownership for 2years = RAC have said poss head gasket gone and not to drive vehilce, serviced at None Lookers Garage, vehilce has 60k on clock. customer is saying spoke to service department 01.11.25. was never offered any extended warranty !Customer is asking for help towards cost, as been told this should not have happened with 60k on clock - vehicle is now off the road , requires vehilce for work as well and school run, brother is saying no one has call

Myself and my partner purchased a Nissan Juke in June 2025 from Lookers Ellesmere Port. This week, the engine started making a severe rattling noise. We contacted Lookers Nissan Chester, as the car is still under manufacturer's warranty, to book this in to check what could possibly be the fault. We were booked in by the service centre for 13th November. This is completely an unreasonable time frame as we are now without a car for more than 2 weeks. After numerous attempts to contact the branch to discuss the matter, due to having two young children with medical needs, we either got told someone would call us back or there would be no answer. We have not received any response from the people who were supposed to call us back. To own the car for less than 6months and for there to be an issue makes us believe there was a fault with the car initially. Finally after 4 days of trying to contact the branch, we contacted the service desk again to see if there was anything that could be done. The service desk forwarded our case to the Nissan branch, and seemed to get an instant response saying they have no space for us until the 13th November. Again I believe this is completely unacceptable, and unreasonable time frame to wait. As part of the consumer rights act 2015, it should be down to Lookers Vauxhall Ellesmere Port to investigate the issue with the car as they are dealership we bought the car from. Please can i receive a response as soon as possible.

Good morningI am contacting you as I was unhappy with the cost of recent work undertaken on my Nissan Leaf at Nissan Chester (Sealand). When I picked up my car (DG70 LTU) I said I was happy with the customer service but not the price.A 'Service EV system - No power' warning had came up twice on my dashboard but the car had worked normally in between (I shared a screenshot of the warning with the garage). It transpired that the car needed a new 12v battery and with diagnostics and VAT this cost me a total of £474.68.I consider £474.68 a huge amount of money for something that I would think would have been a simple problem to identify and rectify. My husband recently had a 12v battery replaced in his car at a Toyota dealership and it cost £153.59.Please could you explain the difference in cost, especially as I was able to provide a screenshot of the dashboard warning?Thank youFiona Ward

Waited for someone to come and help us... so in the end had to go and find someone.... she didn't know much about the car after that im still waiting for her to get back to me about how much the monthly payments would be

Everyone was really good from organising a test drive to buying the car with Natalie

Carys was very good with her communication & knowledge

Was very happy with dealing with Brett the Motability person , very helpful and didn’t rush me, only niggle I have is over the years I’ve had many new cars on Motability from assorted dealers makes and models, this is first car I have had that Didn’t come with car mats.which was a disappointment and a let down .customer wishes to have the car mats delivered to him or to the dealership as was promised with the car