Great service from Zhen Liu

Great service by a team member

It would have been maximum but l needed to know mobility vehicles(petrol) without an advance payment

I am writing to raise a formal complaint regarding the extremely poor service I have received over the past week. I am absolutely appalled by the repeated errors, lack of communication, and the significant inconvenience caused.I originally contacted Lookers Chester to book my vehicle in for an MOT, to have the battery checked, and to address the recall on the fuel pipe. I was given a booking for 24 October, which I later discovered that my booking had been made for a garage in Leeds, not Chester. When I called to correct this, I was told it was a mistake and that the earliest the Chester branch could fit me in was 11 November. This was deeply concerning, as both my MOT and warranty were due to expire on 16 November.Despite this, I accepted the 11 November appointment and dropped my vehicle off as agreed with the member of staff on the phone. However, on arrival I was told that the booking was actually made for 12 November, not the 11th. My car was therefore left with you from the 11th.On Wednesday afternoon, I was informed that my vehicle needed a new battery and that you were checking whether this would be covered under warranty. I also enquired about the MOT and was told it hadn’t been booked in. Later, I received another call admitting that this was an oversight and that the MOT would be carried out the following day.On Thursday, I received no update at all. By Friday, I began calling repeatedly for information, but the phone was never answered. I continued trying throughout Saturday, with the same result. Today (Sunday), I have now received a letter from my leasing company stating that my vehicle is in breach of MOT (see below) which clearly shows that the MOT still has not been completed, despite the car being in your possession since Tuesday.I have been without a vehicle for almost a week, have not been offered a courtesy car, and have had no communication or accountability from your team. This entire experience has been incredibly stressful and incredibly disappointing. I have always had excellent service from Nissan Chester in the past, but this incident has completely destroyed my confidence in your dealership and, sadly, you have now lost a loyal customer.A full explanation for the multiple booking errors and the failure to complete the MOT.Immediate confirmation of the status of my vehicle and that the MOT will be completed as a matter of urgencyAssurance of compensation for the inconvenience and the distress caused.I look forward to your urgent response and a swift resolution.Yours sincerely,Claire Luckock

The employee Michael gave me excellent service and made me feel welcome even though I came in multiple times with different ideas. He was patient and very helpful!

All was well thanks good service

Absolutely terrible visit. Car booked to view was filthy inside and out. Salesman was not bothered. Booked a different car to test drive the next day. Arrived, and the car was STILL parked behind 3-4 others. Waited 29 minutes.Returned to the garage and started to discuss finance options with the salesman. He couldn’t or wouldn’t give me a valuation on my car saying it would go to auction. He implied that I would only be offered the auction sold price . HOW WOULD HE KNOW WHAT THAT PRICE WOULD BE.?If I rejected that price (valuation) where would my car be because it’s actually been sold at auction?All in all, a TOTALLY waste of my time.I would NEVER recommend LOOKERS NISSAN to anyone. In fact I would advise against using them.

Customer has ownership for 2years = RAC have said poss head gasket gone and not to drive vehilce, serviced at None Lookers Garage, vehilce has 60k on clock. customer is saying spoke to service department 01.11.25. was never offered any extended warranty !Customer is asking for help towards cost, as been told this should not have happened with 60k on clock - vehicle is now off the road , requires vehilce for work as well and school run, brother is saying no one has call

Myself and my partner purchased a Nissan Juke in June 2025 from Lookers Ellesmere Port. This week, the engine started making a severe rattling noise. We contacted Lookers Nissan Chester, as the car is still under manufacturer's warranty, to book this in to check what could possibly be the fault. We were booked in by the service centre for 13th November. This is completely an unreasonable time frame as we are now without a car for more than 2 weeks. After numerous attempts to contact the branch to discuss the matter, due to having two young children with medical needs, we either got told someone would call us back or there would be no answer. We have not received any response from the people who were supposed to call us back. To own the car for less than 6months and for there to be an issue makes us believe there was a fault with the car initially. Finally after 4 days of trying to contact the branch, we contacted the service desk again to see if there was anything that could be done. The service desk forwarded our case to the Nissan branch, and seemed to get an instant response saying they have no space for us until the 13th November. Again I believe this is completely unacceptable, and unreasonable time frame to wait. As part of the consumer rights act 2015, it should be down to Lookers Vauxhall Ellesmere Port to investigate the issue with the car as they are dealership we bought the car from. Please can i receive a response as soon as possible.

Good morningI am contacting you as I was unhappy with the cost of recent work undertaken on my Nissan Leaf at Nissan Chester (Sealand). When I picked up my car (DG70 LTU) I said I was happy with the customer service but not the price.A 'Service EV system - No power' warning had came up twice on my dashboard but the car had worked normally in between (I shared a screenshot of the warning with the garage). It transpired that the car needed a new 12v battery and with diagnostics and VAT this cost me a total of £474.68.I consider £474.68 a huge amount of money for something that I would think would have been a simple problem to identify and rectify. My husband recently had a 12v battery replaced in his car at a Toyota dealership and it cost £153.59.Please could you explain the difference in cost, especially as I was able to provide a screenshot of the dashboard warning?Thank youFiona Ward