As I mentioned previously The service I received was very good. Your staff we friendly, accommodating and helpful.

Easy to make the booking and check in but the appointment time was changed from 10.00 to 11.00 without my agreement. I initially thought the garage had got the time wrong so had to call the garage to confirm the correct time. I made the original booking online for 10.00. The original booking was confirmed but when I received later emails the time had been changed to 11.00. I had to call Lookers, Gateshead on the morning of the appointment to confirm the time (11.00). I had never used this garage before and, unfortunately, missed a turning and got lost trying to find the garage making me late for the appointment. Interaction with staff in the garage was minimal but everyone seemed cheerful and friendly. I particularly liked the video of the car check and being able to check what stage the job was at and when the car was ready to collect. Paperwork via email and communication was very good. I only used Lookers because I needed to have recall servicing done by a Nissan dealer - I have my own local garage that I use for general servicing and MOTs.

Car was delivered and my part exchange taken away. No real handover but this was fully expected as delivered by a third party. Arrived on date and time as promised Great experience, the first time of purchasing a vehicle online. David provided exactly what I wanted, and made regular contact through email and phone and provided a video of car with commentary.

I thought my car had a AC problem. it turned out it didn't. The service I received was amazing, friendly and helpful

Friendly staff and good customer service. Friendly staff and good customer service.

Quick and prompt turnaround. Excellent customer service.

The staff were really helpful and professional

Very professional easy to use Great service

Very good service from start to finish thankyou

Would be 5, but my appointment ran over by like 45 minutes which is not ideal.