The vehicle I acquired experienced an engine malfunction eight days post-purchase. A replacement vehicle was not provided, as the initial issue was resolved. Subsequently, the vehicle has undergone multiple unresolved repairs for the same issue. My warranty has now expired. I incurred out-of-pocket expenses for an additional engine issue, which was rectified by an independent garage. The recurring unresolved issue, previously addressed by Nissan, has re-emerged. I anticipate incurring further costs for Nissan to diagnose and repair this issue, with the potential for its recurrence within weeks.

Your web site won’t let me book anything? Won’t let me proceed tried phoning waited 12 mins on the line no answer??

TO WHOME IT MAY CONCERNOn the 6th November i purchased a new car from Lookers of Gateshead , it was a Nissan Qashqai Tekna Bose system Registration NA 75 WRN.the first breakdown was on on Friday 19th December 2025 mileage was 675, went for repair Monday 22nd December 2025, off road all day.2nd breakdown was Saturday 27th December 2025, mileage 750 went to dealers on 28th December to speak to someone ,ie KARL MANN,was told someone would ring me on Monday 29th 2025, no one rang so i went to showroom on 29th 2025 and funally got the car booked in, and was givencourtesy car, new car off road 29th,30th,31st December 2025,1stJanuary 2026, 2nd,3rd,4th,finally got car back at 15.30 hrs. on 5thcar ran okay till 15th April 2026 2080 miles, exact same fault LIMP MODE, phoned dealer and was told booked in on 30th April 2026.rang dealers and they said they would get someone to ring me to try and get booked in earlier, TONY from garage rang and said that they were waiting for software update comimgfrom Japan .I am sick to death of this car , i could be travelling on the motorway at 70 and all of a sudden it goes into limp mode. VERY DANGEROUSi think i have given enough chances for repair.Under uk legal rights i am looking for another car replacement or a final rejection for a refund (minus a deduction for the milage) 2080 milesMr R Noble

HelloMy new car was delivered to my property last week with scratches and damageCar returned last weekMileage racked upWas informed I would get £100 compensation and a call I have had nothing no communication.

please see attachments for scanned copy of customer complaint

I had an appointment booked online for March. I was emailed by Sophie Robert’s to advise my date was unavailable and was booked in for my major service. 4/4/26 at 9am.I went to the garage today and was advised it wasn’t booked. The staff member said they would squeeze me in but closed at 11. There is obviously a breakdown in communication between your customer service teams and branches.My car apparently has had a major service in just over an hour (your page states 3-4).Details of this check was also sent to my husbands email address in error and my husband received the call. The print out when I collected the vehicle was also in his name.Andrew is not the registered owner of this car and never has been, I purchased the car from yourself. I’m unsure why his details are against it.The lady at the service desk has now swapped this over but I have no idea why it was there in the first place.

I would like my appreciation to be passed onto the reception team and service and repair team at Stoneygate.I had my Nissan Juke brought in by RAC after breakdown today due to problem with alternator pulley.I expected to have to leave my vehicle due to Easter but one of the team overheard the problem, checked and saw that the problem part was in stock and if I was prepared to wait they would have it prepared today.I was back on the road no more than 2 hours later. A fantastic effort by your staff!Please pass on my grateful thanks to them all.

Dear Sir/Madam,I write to you as a formal legal complaint concerning the purchase of a Nissan X-Trail from your Gateshead branch on 22 January 2026 under a Hire Purchase agreement, for which I paid a deposit of £15,250 (in excess of 55% of the vehicle value).At no point prior to purchase was I afforded the opportunity to test drive the vehicle. Upon driving the vehicle home on the day of collection, I immediately identified an abnormal noise emanating from the front left-hand side of the vehicle, indicating a potential fault present at the time of sale.I notified your sales representative of this issue without delay on 23 January 2026. I was directed to your service department and promptly presented the vehicle for inspection. During a test drive conducted with your mechanic, the fault was acknowledged and confirmed. Despite this, the earliest appointment offered for a full inspection was 23 March 2026, which was not honoured. A further appointment was subsequently arranged for 27 March 2026, at which point I surrendered the vehicle to your workshop. I was later informed that replacement parts had been ordered.Given the nature of the fault, the delay in addressing it, and the clear inconvenience caused, I formally exercised my right to reject the vehicle on 28 March 2026. My decision is based on a total loss of confidence in the vehicle’s safety, reliability, and the standard of service provided, as well as a reasonable belief that the vehicle was not of satisfactory quality at the point of sale.On 30 March 2026, I was contacted and informed that the vehicle was ready for collection. I clearly stated that I had already rejected the vehicle and would not be accepting its return. I was then advised to contact the finance provider, who indicated that the vehicle would be collected but that I would forfeit my deposit. This position is wholly unacceptable and contrary to my statutory rights.I further note that I have not been permitted to return or leave the vehicle with you following my rejection. As a result, I have been left with no reasonable alternative but to retain possession of the vehicle at my residence, pending resolution of this matter. This should not be construed as acceptance of the vehicle in any form.I have since returned the courtesy car provided. Additionally, I met with your Centre Manager, who confirmed that no like-for-like replacement vehicle is currently available within your group.For the avoidance of doubt, I assert my statutory rights under the Consumer Rights Act 2015. The vehicle was not of satisfactory quality at the time of supply, and the fault was reported within a reasonable timeframe. I therefore reiterate my formal rejection of the vehicle.Accordingly, I require one of the following remedies without further delay:1. Provision of a replacement vehicle of equivalent value and specification; or2. A full refund of all sums paid, including my deposit of £15,250, upon return/collection of the vehicle.Please treat this matter with urgency. Should a satisfactory resolution not be reached promptly, I reserve the right to pursue legal action without further notice.I look forward to your immediate response.Yours faithfully,Mayowa Moses07939890332

I saw a 2025 Nissan X-Trail PHEV online on the 19th of January and bought same at Gateshead on the 20th January. I did not have a test drive before purchase, but noticed there was a noise from the front left side of the car driving it. I notified the sales representative immediately (23rd of January). He gave me the phone number to call and talk to the service team. I called and was asked to bring the car. It was test driven with me by one of Lookers’ mechanics and the same noise was confirmed. An appointment date was booked for possible checks on the 23rd of Mach as the earliest date but was never honoured by Lookers. I finally got another date for the 27th of March and dropped the car. I received a call later that day that parts have been ordered for the repairs and I will be called to pick up when the repairs are done. Please be informed that I will not be interested in picking up the same car as I do not want repairs early on and did not choose to buy a faulty car. I want a swap or refund. Thank you.

To Lookers Head Office,I am writing to lodge a formal grievance regarding the service received today at Lookers Nissan Gateshead and the ongoing mechanical issues/failures of vehicle ND75 KOV (collected January 18th).Please note that I am a Motability customer with a named appointee and a carer. This is my daughter’s first car on the scheme and her first car full stop.1. The Sales Process & Financial Impact:I originally signed for a Grey Accenta Premium (£0 Advance Payment) that was confirmed "in stock." Hours later, I was told it wasn't available. We were then moved to a Black N-Connecta, which cost us £699 upfront. As a first-time Motability customer, We feel that we were pushed into this specific vehicle which has had nothing but issues since day one. Because Chloe Thompson (the sales advisor we had) had known we needed a car as soon as possible and therefore we feel that was used to their advantage to push this specific vehicle onto us. I am requesting a full refund of this £699 Advance Payment. Due to feeling upsold and mislead. As stated we were told they had both a blue & grey Accenta premium in stock already on their lot waiting. Therefore we signed on the day for that car. Even when we requested to wait for that model we were advised into getting this car - “we can wait for the AP” “you are getting a better car” “Kate will have more safety features and things I think she would like” so therefore that’s how we ended up with this specific car and model.2. Chronology of Mechanical Faults:• Jan 18th: Driver-side fan clicking from day 1.• Feb 17th: Interior buttons and indicator stalk began making loud cracking/snapping noises.• March 4th: A loud BANG occurred under the right side. 10 minutes later, the brakes went hard as a rock for 30+ minutes. The car was taking longer to stop for roundabouts due to how heavy the break was.• March 20th: A loud POP occurred (captured on dashcam). Exactly 10 minutes later, the brakes went hard again.• Fuel/Leaking: The car has leaked rusty fluid on our drive (for reference we had never had a car before this was NOT here previously) we are losing miles very quickly and unexpectedly; attached photos show a 10–20 mile range drop in under a minute while stationary. We are therefore spending £228 a month on fuel for a 1.0L engine. We have been using E5 to ensure it’s nothing like this causing the quick depletion of miles. We can fill the car to fill and it be half empty again 2/3 days later and need a further £30.00• The driver side seat is now also making a horrid squeaking noise anytime you move in the seat which is very trigger for my autistic daughter who is able to hear this every time she uses the car.3. Independent Findings (RAC & Kwik Fit):• RAC: Formally confirmed the driver’s seatbelt has been put on inside out. They stated Nissan would need to fix this as it is a defect.• Kwik Fit: Inspected the car and identified what they said was filler and aerosol underseal on the chassis (noting this is very unusual on a brand new car that is 8/9 weeks old) and suspected a brake vacuum issue due to the audible hissing that they said they could hear. Kwikfit also advised I not do many miles in the car and drive it cautiously and get it into Nissan.4. Nissan Contact Previously:• we have been in back and forth contact with Chloe as we’ve had no other way to contact the service department. We reported the broken buttons immediately and were left for weeks being told someone would get in touch but they never did. We eventually got that booked in with the breaks on March 4th for April 1st. We then contacted Chloe who stated she would have a meeting with the sales and service managers. She stated we may need a whole new juke or it could be in for a while getting fixed. They moved us up to March 24th which was today.• After Friday we spoke to Tony the service manager and found him very dismissive uncaring and condescending also. He had a lack of care or appreciation for how distressing this whole situation has been to a young girl who is disabled and already has daily struggles. These issues have repeatedly been brushed off by everyone we have spoken to regarding these issues. Not once has anyone apologised directly to us.5. Today’s Visit to Gateshead:• The Service Desk: The lady had a dismissive attitude and told me that several reported faults wouldn't be fixed as they "weren't on the list." She was also very difficult regarding my National Insurance number and condescending on telling us we needed to make sure we knew the NI number - she was wrong the Ni number was correct - but she didn’t even bother to ask if it was maybe my NI number considering I am kates appointee and carer. Which Kate’s policy is in my name but she is the driver on her insurance. She was not at all helpful and was very abrasive and rude and very dismissive of my concerns about paying for fuel in a courtesy car when I explained my payday isn't until Thursday and I was extremely anxious regarding this situation. She was very cold and had a horrible attitude to her. She had a horrible attitude towards Kate when she decided to inform her that she was no longer comfortable and wanted to take her car home and book it in elsewhere as she felt dismissed by everyone and the mechanic/technician guy.• The Technician: He argued that the seatbelt was "only twisted," despite the RAC's finding that it is inside out. He dismissed the Kwik Fit findings and claimed "cars are never brand new as they move around a lot." He also stated it would have been “sealant” and that “kwikfit hardly ever see new cars” so therefore trying to discredit the things 2/3 kwikfit mechanics had seen with there own eyes when they lifted my vehicle. When I expressed that I felt that they thought I was making it all up he said “we aren’t trying to say that but it’s intermittent so I can check it and give you reassurance” he also stated that “I can tell you there is nothing wrong with you’re vacuum because the car stops and starts. He drove the car around while breaking constantly at different variations of harshness on my breaks. He also asked me if I drive my car every day - I think to use that as an excuse - but we do drive the car every single day. When he parked my car he sharply got out and walked off.Requested Resolution:I have moved the dealership management as advised by Motability and due to us simply never wanting to be dealt with and spoke down to like we have been ever again. We have also informed Motability of all of these details.1. As a gesture of goodwill - Refund the £699 Advance Payment and compensate me for the excessive fuel costs since March 4th. I also wasted 20 plus miles driving to and from Lookers Nissan.2. Authorise and fund all necessary repairs (seatbelt, brake vacuum, and interior) at the new dealership under the Motability scheme/Warranty on the car, this will not be done at the Gateshead branch due to how we’ve been treated.3. Provide a formal apology for the way we were treated today, particularly given our status as a first-time Motability customer.I have attached all the photos and videos I can of the state of the car underneath and the issues and noises the car is making. These will be in a few different emails as I have so many that I cannot put them all into this one email.Regards,Miss Laura J O’ConnorActing on behalf of my disabled daughter.