I contacted your Gateshead branch as the car I bought February 26th (ND22 FXW) I expected to have a full mot on the vehicle as the sales person stated it was less than 6 months remaining. Fast forward 3 and a bit months later you send me reminder my mot is due, as I said when I called it was probably my fault for not checking at the time but every car I’ve bought has had a full mot regardless. I was a bit disappointed to be told that is not the case when I received a call back regarding the issue. I mentioned this in an online review and they’ve told me to fill in this form.

Would just like to praise the 2 ladies who I've dealt with since purchasing my car. I've had the car back to Nissan around 5 times and every single occasion they've went above and beyond. Kept me up to date with everything and explained things clearly when i wasn't sure on certain things. Greeted with a smile and very polite and professional. I've dealt with other dealerships and not had the same treatment that Lucy and Amy have given. I feel they are a credit to Nissan and this should be recognised . Thank you again

We have had issues with the van's battery holding charge, it takes charge so when we take it to the dealership no issue is showing. We have just driven from Newcastle to southern Spain, we drove for 4-6 hours per day and after two days parked up the low battery warning was back. This is not acceptable on a new van and we already asked for a replacement battery but was not provided with one. We have had to buy a trickle charger which we run off the leisure battery at additional cost. We would like you to arrange a new battery without further testing or delays.

Absolute disgrace of a garage! Had my van for nearly two weeks and could not not complete the repair works and I’ve had to collect a broken van. Sales desk actually told me over the phone that I had to fill this complaint form in to get any progress!! Mechanical department that won’t know part numbers and had to put a question out on a online chat but got no response so I’ve now got a van with no alarm system with thousands of pounds worth of tools ans equipment in. I’ll be seeking legal advice never mind just putting this complaint in.

The vehicle I acquired experienced an engine malfunction eight days post-purchase. A replacement vehicle was not provided, as the initial issue was resolved. Subsequently, the vehicle has undergone multiple unresolved repairs for the same issue. My warranty has now expired. I incurred out-of-pocket expenses for an additional engine issue, which was rectified by an independent garage. The recurring unresolved issue, previously addressed by Nissan, has re-emerged. I anticipate incurring further costs for Nissan to diagnose and repair this issue, with the potential for its recurrence within weeks.

Your web site won’t let me book anything? Won’t let me proceed tried phoning waited 12 mins on the line no answer??

TO WHOME IT MAY CONCERNOn the 6th November i purchased a new car from Lookers of Gateshead , it was a Nissan Qashqai Tekna Bose system Registration NA 75 WRN.the first breakdown was on on Friday 19th December 2025 mileage was 675, went for repair Monday 22nd December 2025, off road all day.2nd breakdown was Saturday 27th December 2025, mileage 750 went to dealers on 28th December to speak to someone ,ie KARL MANN,was told someone would ring me on Monday 29th 2025, no one rang so i went to showroom on 29th 2025 and funally got the car booked in, and was givencourtesy car, new car off road 29th,30th,31st December 2025,1stJanuary 2026, 2nd,3rd,4th,finally got car back at 15.30 hrs. on 5thcar ran okay till 15th April 2026 2080 miles, exact same fault LIMP MODE, phoned dealer and was told booked in on 30th April 2026.rang dealers and they said they would get someone to ring me to try and get booked in earlier, TONY from garage rang and said that they were waiting for software update comimgfrom Japan .I am sick to death of this car , i could be travelling on the motorway at 70 and all of a sudden it goes into limp mode. VERY DANGEROUSi think i have given enough chances for repair.Under uk legal rights i am looking for another car replacement or a final rejection for a refund (minus a deduction for the milage) 2080 milesMr R Noble

HelloMy new car was delivered to my property last week with scratches and damageCar returned last weekMileage racked upWas informed I would get £100 compensation and a call I have had nothing no communication.

please see attachments for scanned copy of customer complaint

I had an appointment booked online for March. I was emailed by Sophie Robert’s to advise my date was unavailable and was booked in for my major service. 4/4/26 at 9am.I went to the garage today and was advised it wasn’t booked. The staff member said they would squeeze me in but closed at 11. There is obviously a breakdown in communication between your customer service teams and branches.My car apparently has had a major service in just over an hour (your page states 3-4).Details of this check was also sent to my husbands email address in error and my husband received the call. The print out when I collected the vehicle was also in his name.Andrew is not the registered owner of this car and never has been, I purchased the car from yourself. I’m unsure why his details are against it.The lady at the service desk has now swapped this over but I have no idea why it was there in the first place.