I raised complaint 85181612and. You indicated a fourteen day response, nearly two months and I've had no correspondence?

Have had the car for a month and half the parking break button had come apart called the dealership to be told I was out of the 1 month grace period and that I would have to pay 177 pound to just book the car in so they can investigate how the button broke. Consumer rights states if the car develops a fault in the first six month the dealership has to fix it at no cost to the buyer, if this is not resolved I will have no choice to go to ombudsman then small claims court with the back of the finance company who have advised me my rights

Day after picking car up, the car struggled to start after checking with my scanner it stated there was fault with the glow plugs which the dealership confirmed and fixed after having the car for 1 and half month it seems very juddery, takes a while to change up the gears (automatic) something just doesn’t feel right with the car and given the fact the glow plugs were faulty and this wasn’t picked up by dealership I’m concerned there are other problems that haven’t been picked up aswell which has left me disappointed as I had been told good things about this dealership

Hi trying to get a correct invoice in the car owners name (my wife who paid the bill and is the owner of the car) the invoice produced was a scan not a proper invoice and my name was guessed at spelling wise so doesn’t even match my details. I have contacted Martin who has confirmed he can’t do anything this I’ve been advised is incorrect by the ombudsman that require all the paperwork match for my claim against Nissan.I need the invoice to be redone in the name ofJodie Cataldo1 Jinny streetWeston heightsStoke on TrentST36SAIncluding confirmation of payment

I had a complete failure of my vehicle on Tuesday 06 January whereby the car would not start and subsequently logged a callout with RAC under my warranty/service plan.Whilst I appreciate there had been some extreme weather conditions the day before and there was still ice on the roads causing disruptions and increased call outs, the service I received from Nissan (via RAC ) was not acceptable.* Initial call out - 20 mins waiting to speak to operatior to be told I didn't have an active plan - explained service plan and age of vehicle and plan was reinstated. Call-out ticket raised.* Received tracking SMS message with link to tracking site and call out that morning scheduled - I later realised you had logged the vehicles location in Sheffield (same road name, wrong city)* Called RAC/Nissan back - another 20 mins on the phone to correct the call-out which adjusted the estimated waiting time on the tracker (improving it).* Tracked all morning, and estimated time changed to afternoon - I had to take the day off work to wait for the RAC technician. Late afternoon and I receive a text to say my call-out has been delayed to the following day and I can choose a slot - I chose 0700-1200.* Called Lookers Nissan Service desk to see if they could offer any technical advice but they were unable to do so and I was told to just wait for the RAC.* Logon to the tracking site on the morning of 07/01 and estimated arrival between 0800 and 1200 - I have now arranged to work from home, so I rearrange critical meetings around this time so I can take time out to meet with the RAC technician.* By 10am, the estimated time had changed to between 1030 and 1430 - I now have to rearrange meetings again to support.* By 1415 I have had no contact from Nissan/RAC so I call RAC - another 20 minutes waiting to speak to someone, they have no details on when a technician will be available and place me on hold for ten minutes, I then get transferred to someone else who informs me they'll escalate and call me back to confirm timing. I stressed that I had to collect a child from school between 1600 and 1700 and was informed if I am not in for the technician, the call-out will be cancelled and I'd need to rearrange.* With no joy from RAC, I call my dealership, the car is under warranty after all and ultimately Nissan are responsible for the warranty fix and getting the car to the dealership for repair - the lady on the phone whilst trying to be helpful could provide zero assistance and told me I just need to wait for the RAC as Nissan cannot escalate to them nor support with any technical guidance. With my impending child pickup and after over 30hrs waiting for an RAC technician, I am increasingly frustrated and ask to speak to a manager, however she stated she doesn't have a manager and she'd try and speak to the Service desk in Gateshead. At this point I eventually got transferred to Tony at Nissan Gateshead, the service manager who was extremely helpful and helped diagnose the fault over the telephone and provided me with advice to fix independently if needed as well as providing contact details to speak to customer services who do have the capability to escalate to RAC. I tried to call customer service three times and every time I got through was cut off or the call was failing.* At this point the RAC technician eventually called and arrived a few minutes later and as per Tonys suggestion also identified a flat 12V battery so recharged it from 9V and advised I ran the car for 45mins to reinstate a charge but to get it to a dealership asap as it looked like an underlying issue in the vehicle has caused the battery to deplete overnight. Frustratingly when talking to the RAC technician, he told me he'd been diverted from a job at the metro centre car park where an EV vehicle had run out of powertrain charge.....I find it annoying that this was prioritised over someone who had been waiting for over 30hrs (i.e. their call-out was recent, through vehicle misuse and they were in a safe location).* I have subsequently spoken to Amy who was also very helpful who has booked my vehicle in tomorrow morning (providing the battery has not depleted again) and will also undertake the vehicle service. I will be out of pocket as a result, as I'll need to taxi from and to the dealership (on top of the annual leave i have had to take).I would like to highlight the frustratingly poor service I have received from Nissan/RAC and strongly suggest you review who your breakdown partner is, as they seem incapable of providing a good service and their call centre, call-out planning tools and tracking web-site are inadequate. This experience has certainly put me off considering Nissan when I come to replace my vehicle in 2027 and I would welcome your feedback on whether this is the expected performance from you team and sub-contractors.

Thanks for advising me today… as requested here are the details:9th Dec - received letter re problem with fuel pipe 12th Dec - rang local branch (Gateshead) to book car in. Was told it would be £40 collection fee. When I explained my husband was disabled, I was informed there would be no charge. Car booked in for 29th Dec collection 8:30 - 11:30 29th Dec -waited all morning; no show. Rang and was told the appointment was for 30th. Collection fee would be £25. Again after explaining disability/motability- no charge. Branch rang back later in the day and said car would be collected between 8:30 and 9:30.30th Dec. No show again. Rang again. Was told the branch emailed me on 22nd/left a voice mail to say they wouldn’t collect but had a waiting appointment from 10:00 a.m. on 30th. I haven’t received an email (also checked junk folder), no text either. Had a missed call on 22nd which I’ve checked and is your number. I don’t have voicemails on.So the nature of my complaint is1) expecting a disabled person to wait around for a fault to be fixed. My husband has MS, is in remission from throat cancer and I am his carer. No family live near by.2) no email or text sent3) confirming another collection on Monday 29th then not showing again (30th)4) causing unnecessary stress and impacting negatively on our emotional health and well-being5) quoting different charges for collection fees then withdrawing any sort of collection, paid or otherwisePlease confirm receipt of this email and let me know if you require any further information… I look forward to your reply.

Replacement of vehicle but the new one has a fault usb port so can't even connect to Apple CarPlay or Android Auto which I use daily for driving and for music.

I am writing to formally raise my concerns regarding a used vehicle I purchased from yourselves in September for £12,980, paid in full by cash.At the time of purchase, I noted several minor issues, including marks on the glass and scratches, which were resolved. However, I also raised two further concerns:• a persistent whining noise while driving• the driver’s seat repeatedly lowering on its ownIn October, I returned the vehicle to you for inspection. I was advised that the seat had been tightened and that an engineer had driven the car and addressed what he believed to be the cause of the noise. Unfortunately, after testing the car on the motorway, the whining noise was still present and the seat continued to drop.I therefore rebooked the vehicle in on 21/11/25. On this occasion, I went out in the car with the engineer, who himself identified both the whining noise and a crunching sound when changing gears. I was later informed that a new gearbox and clutch were required and that I would be contacted once repairs were completed.On 5th December, I was notified that the vehicle was ready for collection. The report stated that the gearbox had been sent away for repair; however, it also suggested that the seat lowering issue was caused by the driver knocking it, which I strongly dispute and was very unhappy to see recorded.Approximately one week later, I again tested the vehicle on the motorway and can confirm that the whining noise is still present. I have since contacted servicing to rebook the vehicle, and it is now scheduled to return on 31/12/25.Given the repeated attempts to resolve these issues and the length of time they have persisted since purchase, I am extremely disappointed and concerned about the condition of the vehicle. I feel if the vehicle is not fully repaired with the whining noise and the seat I will be exercising my final right to reject" the vehicle because the repair attempts for the persistent fault have been unsuccessful. Honesty hope it does not come to this as I have purchased cars from yourself for over 5 years and always happy with the service

I purchased a car in good faith in January 2025. I have recently put the car through an MOT (December 2025) and it failed on a faulty driver's side headlight. The tester suspected the car was in an accident. I took it to a bodyshop who further provided evidence to this effect. I have had no known 'accident'.

To all concernedI have drafted this email on behalf of our client concerning the ongoing dispute regarding a potential warranty claim for a failed traction EV battery in his Nissan ZE1 model vehicle.This letter serves as a formal demand for immediate and decisive action. Our client has already escalated this matter to the Motoring Ombudsman and has received an exploration meeting phone call for mediation.1. Factual Summary of Battery Degradation and Diagnostic FailureThe following points establish the grounds for demanding action:• Documented State of Health (SOH) Decline: The latest test conducted by Mr. Owen at Lookers confirms the battery SOH is (91%. This follows a previous reading of (93\%) (SOH) recorded at Holdcroft on 2509/2025. This constitutes a (2\%) loss in under (200) miles.• Breach of Testing Protocol: Both Lookers and Holdcroft conducted diagnostic tests only after charging the vehicle to (>70\%) State of Charge ((SOC)), despite the vehicle being provided with (<15\%) (SOC). Furthermore, Lookers previously agreed that a reliable (SOH) reading requires testing at both (<10\%) and (>30\%) (SOC), a procedure confirmed by the attached Nissan service manual. This failure to follow the manufacturers and the dealership’s own agreed-upon protocol renders the tests unreliable and is an attempt to evade a valid warranty claim.• Warranty Failure Threshold Confirmed: Our client has confirmed with the Swindon Service Centre (Fish Brothers) that Nissan’s Consult software reports a battery as failed for ZE1 models at (71-74\%) (SOH). Despite this clear threshold, Owen/Lookers has repeatedly refused to confirm what percentage (SOH) they would accept as triggering a warrantied repair, which our client views as deliberate obstructive conduct.2. Service and Transportation FailuresWe must also formally register the serious issues regarding service conduct and logistical failures:• Refusal to Arrange Transport: Owen refused to contact the (RAC) for transportation. The (RAC) confirmed that under a Select/Manufacturer's plan, the dealer network is responsible for arranging transportation via the (ARMS) system, a fact previously confirmed by your representative, Riyad.• Vehicle Tampering/Damage: Upon the vehicle’s arrival the parking brake was disconnected, a fault the (RAC) explicitly disputes causing, supported by their inspection report. This highlights a serious lapse in security or service integrity while the vehicle was in the dealer network's custody.• Internal Confirmation of Poor Conduct: Our client retains documentation, including voice call confirmations from your own staff (including Riyad, Siobhan, and Jon), acknowledging the "obstinate," "unhelpful," and "shonky" conduct of the dealer network and their deviation from established Nissan procedures.3. Demand for Immediate Action and DeadlineGiven the clear evidence of the SOH decline, the confirmation of the warranty failure threshold ((71-74\%)), and the documented service failures, we now demand the following specific actions be completed within seven (7) business days of the date of this letter:1. Confirmation of Transportation: You must formally arrange and confirm the date and time for the immediate and proper transport of the vehicle for the required diagnostic testing ((<10\%) (SOC) test) via the (ARMS) system.2. Payment Link: You must email our client a secure link for the payment of the outstanding diagnostic fee. Our client will pay this fee immediately upon receiving confirmation of the transportation arrangements.3. Confirmation of Warranty Criteria: Owen/Lookers must provide, in writing, confirmation of the exact (SOH) percentage they will accept as meeting the battery failure warranty criteria for the ZE1 model.Please note that this matter is now formally subject to mediation by the (Motoring) (Ombudsman) and any further obstruction or delay will be presented to them as evidence of continued bad faith.We trust that, to mitigate further action and reputational damage (given our client's background in Journalism and contact with media outlets), you will comply with these demands immediately.