Dear Sir/Madam,On 7 October 2025, the Financial Conduct Authority announced its proposals for a mass redress scheme on unfair motor finance.This has made me aware that, if a motor finance arrangement had certain features, a failure to properly disclose them to the borrower is likely to have been unfair.I would like to ask if my finance agreement with you (details below) had any form of commission arrangement between you and the broker / car dealer or any other entity involved in the transaction that included any of the following:- A discretionary commission arrangement- A high commission (where the commission is equal to or greater than 35% of the total cost of credit and 10% of the loan)- A contractual tie between you and the broker that provided you with exclusivity or a right of first refusal.If you used any of the arrangements listed above in connection with my agreement, I request you inform me within 8 weeks as set out by FCA guidelines, and consider this letter a formal complaint.If they were present, I don’t believe I was adequately informed of them. This is likely to have been unfair and could have prevented me from negotiating or seeking a better deal.Please confirm receipt of my letter and whether you are treating this as a complaint.Details that may help you find my policy:Vehicle NL64 YSZ bought 2014 around September / October time14 Woodside way south Shields Tyne and Wear NE33 4SN

Have just bought a Qashqai from you, our salesman was Elliott, if we had to give him a score out of 10 we would give him an 11.He was so helpful, he connected my phone to the car, connected me to Nissan Connect and put Waze on for me.Absolutely brilliant customer service.Kevin Mclaine

Hi Ann,Yes, it was Lookers Gateshead and registration is YD69 DDEWhen I spoke to them yesterday, they advised that all the paperwork was still there which was quite worrying.They have offered fuel as a compensation but on reflection, I don’t believe this is enough considering I have lose half a days work yesterday never mind the stress I was under sorting and driving around without tax.Many thanksVicky________________________________________Good Morning,I am writing to raise a formal complaint regarding an issue with the ownership registration of a vehicle I purchased from your dealership on 5 March 2025 from David Tait.Although I have owned the car for approximately a year, it recently came to light that the ownership transfer had not been completed at the time of purchase. I only became aware of this when I received an email yesterday (4th March) advising that I was unable to renew the vehicle tax. Only to realise this was because there was no registered owner on the system. Had I not come across this notification, I would have been completely unaware that the vehicle was not registered in my name.As a result, I unknowingly drove the vehicle without valid tax for three days until the matter was resolved. This situation also caused me to lose half a day’s work, as I was unable to use my car until the issue had been corrected. Additionally, the situation could potentially have resulted in penalties or points on my licence, despite the error being outside of my control.I have since received a response from the dealership acknowledging that the ownership transfer was not completed in error and accepting responsibility for the mistake. While I appreciate the acknowledgement and the gesture of goodwill that has been offered, I would still like this matter to be formally recorded as a complaint due to the seriousness of the situation and the length of time it took for the issue to come to light.I would appreciate confirmation that this complaint has been logged and information on the outcome of your investigation.Kind regards,Vicky

Quick note to say a huge thank you to Chloe Thompson who organized the purchase of my new Lexus. Chloe (and the team) are a credit to Lookers making the experience a really positive oneThanks Chloe!!

My car has come back with empty coffee cups in it, it has coffee rings on the dash board and coffee spilt in the cup holders

I raised complaint 85181612and. You indicated a fourteen day response, nearly two months and I've had no correspondence?

Have had the car for a month and half the parking break button had come apart called the dealership to be told I was out of the 1 month grace period and that I would have to pay 177 pound to just book the car in so they can investigate how the button broke. Consumer rights states if the car develops a fault in the first six month the dealership has to fix it at no cost to the buyer, if this is not resolved I will have no choice to go to ombudsman then small claims court with the back of the finance company who have advised me my rights

Day after picking car up, the car struggled to start after checking with my scanner it stated there was fault with the glow plugs which the dealership confirmed and fixed after having the car for 1 and half month it seems very juddery, takes a while to change up the gears (automatic) something just doesn’t feel right with the car and given the fact the glow plugs were faulty and this wasn’t picked up by dealership I’m concerned there are other problems that haven’t been picked up aswell which has left me disappointed as I had been told good things about this dealership

Hi trying to get a correct invoice in the car owners name (my wife who paid the bill and is the owner of the car) the invoice produced was a scan not a proper invoice and my name was guessed at spelling wise so doesn’t even match my details. I have contacted Martin who has confirmed he can’t do anything this I’ve been advised is incorrect by the ombudsman that require all the paperwork match for my claim against Nissan.I need the invoice to be redone in the name ofJodie Cataldo1 Jinny streetWeston heightsStoke on TrentST36SAIncluding confirmation of payment

I had a complete failure of my vehicle on Tuesday 06 January whereby the car would not start and subsequently logged a callout with RAC under my warranty/service plan.Whilst I appreciate there had been some extreme weather conditions the day before and there was still ice on the roads causing disruptions and increased call outs, the service I received from Nissan (via RAC ) was not acceptable.* Initial call out - 20 mins waiting to speak to operatior to be told I didn't have an active plan - explained service plan and age of vehicle and plan was reinstated. Call-out ticket raised.* Received tracking SMS message with link to tracking site and call out that morning scheduled - I later realised you had logged the vehicles location in Sheffield (same road name, wrong city)* Called RAC/Nissan back - another 20 mins on the phone to correct the call-out which adjusted the estimated waiting time on the tracker (improving it).* Tracked all morning, and estimated time changed to afternoon - I had to take the day off work to wait for the RAC technician. Late afternoon and I receive a text to say my call-out has been delayed to the following day and I can choose a slot - I chose 0700-1200.* Called Lookers Nissan Service desk to see if they could offer any technical advice but they were unable to do so and I was told to just wait for the RAC.* Logon to the tracking site on the morning of 07/01 and estimated arrival between 0800 and 1200 - I have now arranged to work from home, so I rearrange critical meetings around this time so I can take time out to meet with the RAC technician.* By 10am, the estimated time had changed to between 1030 and 1430 - I now have to rearrange meetings again to support.* By 1415 I have had no contact from Nissan/RAC so I call RAC - another 20 minutes waiting to speak to someone, they have no details on when a technician will be available and place me on hold for ten minutes, I then get transferred to someone else who informs me they'll escalate and call me back to confirm timing. I stressed that I had to collect a child from school between 1600 and 1700 and was informed if I am not in for the technician, the call-out will be cancelled and I'd need to rearrange.* With no joy from RAC, I call my dealership, the car is under warranty after all and ultimately Nissan are responsible for the warranty fix and getting the car to the dealership for repair - the lady on the phone whilst trying to be helpful could provide zero assistance and told me I just need to wait for the RAC as Nissan cannot escalate to them nor support with any technical guidance. With my impending child pickup and after over 30hrs waiting for an RAC technician, I am increasingly frustrated and ask to speak to a manager, however she stated she doesn't have a manager and she'd try and speak to the Service desk in Gateshead. At this point I eventually got transferred to Tony at Nissan Gateshead, the service manager who was extremely helpful and helped diagnose the fault over the telephone and provided me with advice to fix independently if needed as well as providing contact details to speak to customer services who do have the capability to escalate to RAC. I tried to call customer service three times and every time I got through was cut off or the call was failing.* At this point the RAC technician eventually called and arrived a few minutes later and as per Tonys suggestion also identified a flat 12V battery so recharged it from 9V and advised I ran the car for 45mins to reinstate a charge but to get it to a dealership asap as it looked like an underlying issue in the vehicle has caused the battery to deplete overnight. Frustratingly when talking to the RAC technician, he told me he'd been diverted from a job at the metro centre car park where an EV vehicle had run out of powertrain charge.....I find it annoying that this was prioritised over someone who had been waiting for over 30hrs (i.e. their call-out was recent, through vehicle misuse and they were in a safe location).* I have subsequently spoken to Amy who was also very helpful who has booked my vehicle in tomorrow morning (providing the battery has not depleted again) and will also undertake the vehicle service. I will be out of pocket as a result, as I'll need to taxi from and to the dealership (on top of the annual leave i have had to take).I would like to highlight the frustratingly poor service I have received from Nissan/RAC and strongly suggest you review who your breakdown partner is, as they seem incapable of providing a good service and their call centre, call-out planning tools and tracking web-site are inadequate. This experience has certainly put me off considering Nissan when I come to replace my vehicle in 2027 and I would welcome your feedback on whether this is the expected performance from you team and sub-contractors.