Lukasz worked smoothly and thoroughly through the process

On line check in was ok though not sure how beneficial it is to customers. There were a few to many emails/ messages linked to it. Helpful and friendly lady on reception (Leeds) and always nice to have your car vacuumed and washed Recall repair completed reasonably quickly.

Saves time Friendly, efficient timely

Easy to apply and read through. Pleasant staff. Easy booking process. Full upto date information about work done and video check was also nice. Easy completion and pick up too

We. Booked a collect & return the car because I have terminal cancer but someone forgot & when we phoned to ask - no trace. Took a little persuading but was eventually collected we asked for a removal of charge which was done. Not exactly a brilliant moment but ok in the end. Thus low score normally good service.

Happy with the customer service.

Enabled me to clarify work to be carried out. Good prompt professional service. I would, however like someone to contact me to advise how I access the two hundred pound insurance excess voucher (in the event of an accident) which was an offer included as part of the service fee.

Having had an OK service from an earlier sales person (who had us booked in for a test drive for us to find the car had zero fuel in it so we had to turn back for it to be filled up!), we then dealt with Michal Urban who was amazing - calm, knowledgeable, put us at ease, went through the full finance plan and the part-exchange. I knew I was in very good hands with Michal and gave us so much confidence in himself and in Lookers! Worth his weight in gold! The showroom was also welcoming, professional looking, clean and comfortable!

The system is easy to use. I really like Lookers. I have been a customer with my company car for a few years and when I bought my own car - it was my only choice as I feel comfortable with this dealership and have trust they will look after me and my car.

Lucy sorted everything , thank you👍