I am writing to follow up on my appointment at Lookers Nissan Leeds last Tuesday 24 March at 4pm.I have been a returning customer of Lookers Nissan, having purchased my previous two vehicles through your dealership, and I attended the appointment in good faith following recent communications regarding potential part-exchange options on my current Qashqai.While my initial interaction with manager, Paul was professional and helpful, I regret to say that my experience thereafter left me feeling uncomfortable and ultimately unwilling to pursue a purchase through your dealership.During my meeting with sales advisor, Tomas Krista, I was asked a number of personal questions and received comments that I did not feel were appropriate or relevant within a professional sales environment. This, combined with having to repeat information I had already provided both online and in person, created a sense of disorganisation and unease.More concerningly, I observed inaccuracies being recorded about my vehicle during the appraisal process, which I had to challenge and request be corrected prior to signing. This significantly undermined my confidence in the process and in the advice I was being given.Whilst I appreciated the eventual honesty delivered by the manager regarding my options, the overall experience left me feeling dismissed and uncomfortable. The subsequent follow-up voicemail from Tomas Krista on Saturday 28 March, asking whether I was still interested in purchasing a vehicle, further suggested a lack of continuity and awareness of my situation.As a result, I do not currently feel confident returning to the dealership, which is disappointing given my previous positive experiences with Lookers.I felt it was important to share this feedback with you directly. I would appreciate your reassurance as to how this will be addressed, particularly in relation to maintaining a professional and respectful customer experience.

Hi,I am writing to raise a formal complaint regarding my recent experience with Lookers Nissan Leeds, specifically the handling of my case by Craig Cartmell, Colin Boothman and Tom Joynson.I purchased vehicle GL69 ZWJ in December, and shortly after purchase I reported issues relating to a driver-side door/speaker fault and suspension noise.Despite raising this promptly, I was required to pay £225 for diagnostic work at Audi Guildford on 30 January 2026, which confirmed the issue with the door/speaker. The repair has now been completed within the Lookers network on 12 March 2026.I was previously advised by Craig Cartmell that no costs would be incurred by myself in relation to investigating and resolving these faults.However, despite multiple follow-ups to Craig Cartmell, Colin Boothman and Tom Joynson, I have received no response regarding reimbursement of:• £225 diagnostic cost (invoice provided)• Fuel costs incurred when the vehicle was collected and returnedAdditionally, I received a notification that a warranty claim had been submitted without my authorisation, which raised further concerns about how this matter has been handled.At this stage, I am simply requesting reimbursement of costs that should not have been incurred by myself.Please confirm:When the £225 diagnostic cost will be reimbursedHow the fuel costs will be reimbursedThat this matter will now be resolved without further delayIf I do not receive a response within 5 working days, I will escalate this matter further.I have attached the relevant invoice and previous correspondence for reference.Kind regards,Gerald

cust paid £250 deposit 17.03.26 cancelled the reservation looking for the refund

Since the purchase of my vehicle I have been constantly chasing for updates regarding various issues that I raised before purchasing.The car supposedly has FSH but only 1 year is in the service book, i have no evidence the car has had a multi point check, battery life check and I was promised the 12v battery would be checked. Still nothing. I was offered 3 years warranty at £999 by Paul and after chasing three times, I’ve heard three different excuses to be told most recently that Paul made a mistake offering me the warranty at that price.I have been promised multiple call backs from the back of my multiple email and nobody has bothered to call me back.Just called Paul now was he again promised to call me today with an update.His exact words were “oh fuck…pardon my french the service manager has just walked out the doors”So no update again!!Happy to share my multiple emails I have sent Paul and Tom Joynson but I want this resolving by the end of this week.

I am writing to raise a formal complaint regarding the handling of my vehicle appointment at Nissan Lookers Leeds, which has resulted in my vehicle unknowingly being driven without a valid MOT.I lease a Nissan Leaf (registration DS71 KZU) through NHS Fleet Solutions.On 1 November 2025 I received communication from NHS Fleet Solutions advising that my vehicle MOT was due before 30 January 2026 and recommending that I book this well in advance.I contacted Nissan Lookers Leeds by phone specifically requesting an MOT. I was subsequently sent confirmation of an appointment at your workshop on 6 November 2025 at 09:00.Following the appointment, I received paperwork and verbally confirmed with the staff member handling my vehicle that everything required had been completed. I was reassured that this was the case and left under the clear impression that my MOT had been carried out.On 29 December 2025 I received an automated email from Nissan advising that my vehicle “may soon be due for its MOT”. As I believed the MOT had already been completed on 6 November, I assumed this was simply a generic reminder and did not respond.Several weeks later I received a call from Nissan again regarding the MOT. I informed the staff member that the MOT had already been completed in November, and she indicated this was “strange” but did not raise any concern or advise me to investigate further.On 10 March 2026 I received an urgent email from NHS Fleet Solutions advising that my vehicle MOT was overdue. After checking the government MOT records, I discovered that the MOT had in fact expired on 30 January 2026.I contacted Nissan Lookers Leeds immediately and was informed that the appointment on 6 November had only been recorded as a service and that no MOT had been carried out.This situation is extremely concerning for several reasons:I specifically requested an MOT when booking the appointment.I attended the appointment in good faith believing that the MOT had been completed.I verbally confirmed with staff on the day that everything required had been done.I subsequently received communication from Nissan about an MOT, and when I advised it had already been done, no further checks were made.As a result, I have unknowingly been driving a vehicle without a valid MOT since 30 January 2026.This could have resulted in fines, penalty points, invalid insurance, and significant legal consequences through no fault of my own.I would therefore like the following addressed:An explanation as to why the requested MOT was not carried out during the 6 November 2025 appointment.Why I was reassured verbally that everything required had been completed.What steps Nissan Lookers Leeds will take to ensure customers are not placed in this position in future.Confirmation that Nissan will take responsibility should any legal or financial consequences arise from this error.My vehicle has now been offered an appointment on 19 March 2026, however this has been arranged at very short notice and during my working hours.Given the circumstances, I would appreciate urgent assistance resolving this matter and ensuring my vehicle is made compliant as soon as possible.I look forward to your prompt response.Kind regards, Dr Zainab Fadhul

Hi,@Lorraine Lockington thanks for sending over.@Customer Feedback please log and assign to relevant dealership.Thanks,Jenny StegglesComplaints Resolution HandlerHead OfficeLookers House, 1st Floor, Lookers Stoke, Bede Road, Stoke-on-Trent, ST4 4GUT: 0161 291 0043lookers.co.ukFrom: Lorraine LockingtonSent: 09 March 2026 09:34To: Jenny StegglesSubject: FW: DO NOT IGNOREFYI – JennyThanksLorraine LockingtonExecutive AssistantHead OfficeLookers House, 1st Floor, Lookers Stoke, Bede Road, Stoke-on-Trent, ST4 4GUT: 0161 291 0043 M: 07966568715lookers.co.uk________________________________________From: Ian MitchellSent: Sunday, March 8, 2026 4:19:54 PMTo: Saman Aramideh; Alex Smith; markraban@group1auto.co.ukCc: yep.newsdesk@ypn.co.ukSubject: DO NOT IGNOREExternal Sender: Confirm legitimacy before acting.Afternoon SamI am only just replying as I have been ill, I picked up a bug at the hospital when we took Carrie for her follow after the operation.I have sent a couple emails after this one, but as normal I am not getting any sort of response and to say I am getting angry is now an understatement.I gave Lookers until yesterday to send the receipt/bill of sale, and also details of the 6 months warranty which I repeatedly asked for. I now have no choice to involve trading standards on this part as these should have been given to us on the day.Next, I want proposals from Lookers on the replacement of the rear light that was agreed to be replaced with Colin on the 18th via email!, the sat nav and other things on the panel no longer work as the previous owner is still registered with Jaguar as the owner and they have possibly done something, as I said Lookers should have had this reset before sale and I should not be having to do all this, I have contacted Jaguar who need the bill of sale, again it’s over a week and we don't have it.Next the windshield, I had two companies look at it and it cannot be repaired, so you will have to replace this too and again your proposal for sorting this.Also when we starting moving mats and looking closer to the interior, there were crisps and other stuff just under them and the seat, there is no way a professional valet has touched this car and Lookers should be embarrassed how this was given to us, that took a further 2 and half hours to clean it properly.i have given Lookers a week already and if I don’t hear by this Friday, I will instruct my solicitor to start court proceedings.This isn’t about the money its about the principal of how we have been treated and ignored since, Colin has had every opportunity to contact me but basically now you have my money you don’t care, I came to a big company and paid more for the car, as I thought i would get large dealer customer service, but so far I have had dishonesty and Arthur Daley service, as I said to Paul I am the technical SME for the department I run, I deal with solicitors everyday, from one man bands to multi nationals, also barristers and courts, so i am not a shrinking violet, I know the legal system and how to make big noise, also we have a disabled person involved so that’s going to be very good negative press for you.RegardsIanOn Thursday 5 March 2026 at 08:39:27 GMT, Saman Aramidehwrote:Hi Ian & Carrie,I’m really sorry I couldn’t get the car as clean as it should have been, and sorry for the late reply, I only got back this morning.Thank you for your message and for being so understanding. I genuinely appreciate your kindness yesterday, especially with everything that happened. It means a lot to hear your feedback and your words about me personally.I’m really sorry to hear about the glove box, the engine bay, and the panels. That’s not the standard I want for anyone, and I completely understand your frustration. Thank you for taking the time to sort it out yourself, you shouldn’t have had to do that.I hope the rest of your day went smoothly, and I’m glad you both managed to get away when you did. And yes, I did get to have lunch with my wife, so thank you for thinking of that.Best wishes,SamSaman AramidehSales ExecutiveLookers Nissan Leeds83-85 Kirkstall Road | Leeds | LS3 1HST: 0113 386 8000lookers.co.uk/nissanFrom: Ian MitchellSent: 28 February 2026 14:41To: Saman AramidehSubject: Re: Document to e-sign: NRD Central Stock - Vehicle Order - NU18 WKHExternal Sender: Confirm legitimacy before acting.Hi SamThank you again for looking after us.I am sorry that you had to come in on your day off and if I had known I would made sure there super early.As I said today I appreciate that the issues I had were not down to you and you have been a gentleman and I would offer you a job anytime, but I think management need to take a little look at how they can improve.Just some feedback for the valet, we opened the glove box and there was sticky spilt sugar in there which I had to clean out, under the bonnet was appalling and clearly had not been touched, leaf’s and even a couple of acorns blocking vents and all over the engine bay that had obviously been there for months, panels not fitted back correctly and filthy, so I spent two hours cleaning all that, and refitting panels.I hope you managed to enjoy lunch with your wife and it didn’t spoil your day.Best wishesIan & CarrieOn Saturday 28 February 2026 at 11:40:40 GMT, Saman Aramidehwrote:HI IanI am really sorry that you felt that way,I will do my best to change that feeling for you.Kind RegardsSamSaman AramidehSales ExecutiveLookers Nissan Leeds83-85 Kirkstall Road | Leeds | LS3 1HST: 0113 386 8000lookers.co.uk/nissanFrom: Ian MitchellSent: 27 February 2026 17:46To: Saman AramidehSubject: Re: Document to e-sign: NRD Central Stock - Vehicle Order - NU18 WKHExternal Sender: Confirm legitimacy before acting.Evening SamThank you for your email.Please can we keep tomorrow to the bare minimum of what needs to happen so Carrie and I can be on our way, as i want to put this awful experience behind us.Kind regardsIanOn Friday 27 February 2026 at 17:25:23 GMT, Saman Aramidehwrote:Hi IanThank you so much for your email,Just to confirm that everything are good and I will see you tomorrow at 12:00.Kind RegardsSamSaman AramidehSales ExecutiveLookers Nissan Leeds83-85 Kirkstall Road | Leeds | LS3 1HST: 0113 386 8000lookers.co.uk/nissanFrom: Ian MitchellSent: 26 February 2026 19:27To: Saman AramidehSubject: Re: Document to e-sign: NRD Central Stock - Vehicle Order - NU18 WKHExternal Sender: Confirm legitimacy before acting.They have sent itOn Thursday 26 February 2026 at 18:16:12 GMT, Ian Mitchellwrote:Hi SamSo payment made in good faith, so I am trusting the below was done.We will be there about 12ish which is the cheapest train ticket we can get on a Saturday, if we have to wait that’s fine.Please remember only 6 months tax as we can claim that back later, you have asked for the cover note but it’s all on line, the policy number is below with 1st Central.RegardsIanOn Thursday 26 February 2026 at 16:56:58 GMT, Ian Mitchellwrote:Hi SamI got out of the managers two day event early.I am waiting a reply to something from Colin which I have just sent so that I am clear on something, in the meantime did the jubilee clip get sorted that was on the health check? Screen shot below, also Carrie DLThanksIanOn Thursday 26 February 2026 at 09:54:51 GMT, Saman Aramidehwrote:Evening Ian,Thanks for letting me know.I can get the name corrected and make sure everything is registered in Carrie’s name as it should be. When you can, could you please send over a photo of her driving licence so I can update the details accurately?The six month warranty is included as standard, and I’ll make sure that’s clearly shown once the order is amended.Kind RegardsSamSaman AramidehSales ExecutiveLookers Nissan Leeds83-85 Kirkstall Road | Leeds | LS3 1HST: 0113 386 8000lookers.co.uk/nissanFrom: Ian MitchellSent: 24 February 2026 23:27To: Saman AramidehSubject: Fw: Document to e-sign: NRD Central Stock - Vehicle Order - NU18 WKHExternal Sender: Confirm legitimacy before acting.Evening SamI have looked at this, firstly my name is not even correct, and I did express that this needs to be registered in Carries name not mine.On the order there is no mention of the six months warranty as standard.Things at the moment are on hold until I get some reassurances from Colin.Best wishesIan

Great Customer service from our first telephone enquiry to walking through the door and greeted by Eve and then followed through professionally,cheerfully,and never pushy with Sam who was really accommodating and helpful.Great team throughout-Thank you

Hello AllI was trying to contact you guys via telephone and e mail multiple times , but no one was able to call me back or give me answered regarding my refund, can someone please look at it , because the time will expiry soon , see all details to refund the amount down below .Please find below the bank details for Lloyds Car Finance to arrange return of advance for registration OV74XCF.Amount:Reference: OV74XCF - RIBEIROSort Code:Account Number: 1Please forward any cheques made payable to Lloyds Car Finance to:Lloyds Car FinanceSt William HouseTresillian TerraceCardiffCF105BHRegardsLeonardo Ribeiro

Dear Lookers Group and Redline Finance,I am writing to formally lodge a complaint regarding my vehicle YD71OJP and the unacceptable response I received from Lookers Nissan Leeds service department today.This vehicle has already been subject to a safety recall for potential fuel leaks, forcing me to drive a vehicle that I was told could potentially set alight. The stress of carrying my infant child in a car with such a catastrophic safety flaw has already eroded my confidence in this vehicle.Now, the vehicle has developed a "Battery Management Fault" and a "Stop/Start Fault." A car that risks stalling or failing to restart at junctions—combined with its history of fire-risk recalls—is entirely unfit for purpose and poses a risk of foreseeable harm.I have been told by Lookers Leeds that:1. They refuse to collect the vehicle, despite the safety risk of driving it with a baby, because it is displaying a fault.2. There is an illegal £25 charge for a courtesy car.3. The earliest appointment is March 17th, which is an unreasonable delay for a safety-critical repair.My legal stances are:Consumer Rights Act 2015: “Any repair must be carried out at no cost to the consumer, within a reasonable time, and without significant inconvenience.”Charging for a courtesy car and making me, as a parent wait 2 weeks for a safety repair is a direct breach of these statutory rights.FCA Consumer Duty: As the finance provider, Redline Finance has a duty to support vulnerable customers and prevent harm. Forcing me to drive an unsafe car or remain stranded with an infant is a failure of this duty.My Formal Requirements are:1. Immediate Collection: I require the vehicle to be collected from my home address at your expense as I do not deem it safe to drive with my child.2. No-Cost Mobility: A comparable courtesy car (with ISOFIX) must be provided immediately at zero cost to me.3. Statutory Repair: This is your one and only statutory opportunity to repair the car. If the repair is not completed promptly and without cost, I will be exercising my Final Right to Reject the vehicle, clearing the finance and seeking a refund of my payments.I have copied Redline Finance into this email as they are jointly liable under Section 75 of the Consumer Credit Act and the Consumer Rights Act.I look forward to your immediate confirmation of a collection date.Regards,

Hi all,@Lorraine Lockington thanks for sending this over, will ensure it is logged and the customer reached out too.@Customer Feedback please can you log if not already logged and assign to the relevant dealership.Thanks,Jenny StegglesComplaints Resolution HandlerHead OfficeLookers House, 1st Floor, Lookers Stoke, Bede Road, Stoke-on-Trent, ST4 4GUT: 0161 291 0043lookers.co.ukFrom: Lorraine LockingtonSent: 27 February 2026 18:45To: Jenny StegglesSubject: FW: Window SwitchesFYI – JennyThanksLorraine LockingtonExecutive AssistantHead OfficeLookers House, 1st Floor, Lookers Stoke, Bede Road, Stoke-on-Trent, ST4 4GUT: 0161 291 0043 M: 07966568715lookers.co.ukFrom: Ian MitchellSent: 27 February 2026 17:16To: Colin Boothman; Tom JoynsonCc: Alex Smith; markraban@lookers.co.ukSubject: Re: Window SwitchesExternal Sender: Confirm legitimacy before acting.Afternoon allI have to say in over 40 years I have never come across such a company and appalling customer service.I have forever chased for very simple answers to questions, I mean it was either a Yes or No, but you have for over a week, ignored answering them, given me politician answers or sent me screen shots of things instead of just giving me a simple answer!I have stressed this is a necessity purchase due to my disabled wife, yesterday despite still not getting all the answers I took a leap of faith, paid you and then went to the expense of paying for insurance etc and booking trains to pick it up tomorrow.Since then I have heard nothing! Are we going to turn up tomorrow to you saying sorry not ready! No idea no one has come back to me still!!The below gives some comfort that this was done, maybe!, but the copy I have of this say ‘chk if worth retailing’ I have asked about the perished tyres many times and still no answer on them, I appreciate Colin you got a health check but how can I trust that when the mechanic couldn’t even note down the correct mileage! Also the rear light that has come up more than once, again the other question you just keep ignoring was it fixed?I do everything by email, as I am extremely busy with the work I do and looking after my wife and just don’t have time for all this back and forth and to be honest, wished I hadn’t come to look as there are plenty more out there and some at a better price, but I came to a main dealer and paid more because I thought I would get better service, how wrong I was.RegardsIan Mitchell BA (Hons) LawOn Thursday 26 February 2026 at 18:54:07 GMT, Colin Boothmanwrote:Hi IanWe have addressed all items that need to be replaced and I will clarify the jubilee clip in the AMColinColin BoothmanGeneral ManagerLookers Nissan Leeds83-85 Kirkstall Road | Leeds | LS3 1HST: 0113 386 8000lookers.co.uk/nissan________________________________________From: Ian MitchellSent: 26 February 2026 17:51To: Colin BoothmanSubject: Re: Window SwitchesExternal Sender: Confirm legitimacy before acting.Hi ColinIt’s looks like I ll have to take a leap of faith on the below, as if I can’t collect this Saturday it’s going to be at least another week, when you get back to me can you please confirm the below, and also did the jubilee clip get sorted that was on the health check please.Kind regardsIanOn Thursday 26 February 2026 at 16:47:13 GMT, Ian Mitchellwrote:Hi ColinThank you for your emails, sorry for late replies but I did say I was at a manager event, by chance it’s finished 3 hours early, so are you saying things like the tyres and disc brakes and pads have/or where all replaced?Many thanksIanOn Thursday 26 February 2026 at 07:57:21 GMT, Colin Boothmanwrote:Colin BoothmanGeneral ManagerLookers Nissan Leeds83-85 Kirkstall Road | Leeds | LS3 1HST: 0113 386 8000lookers.co.uk/nissan________________________________________From: Tom JoynsonSent: 25 February 2026 21:12To: Colin BoothmanSubject:Sent from Outlook for AndroidTom JoynsonSales ManagerLookers Nissan Leeds83-85 Kirkstall Road | Leeds | LS3 1HST: 0113 386 8000lookers.co.uk/nissan