I recently bought a new Micra from the team at Leeds. I have previously bought two cars from them and had all my car's services done with them with no issues and good customer service.This time was different. I came in to test drive the Micra and the team had a look at the finance around purchasing it and ending my previous PCP deal. I was told that I would receive the quotes via email in the next few days. I still had not received anything around 2 weeks later so rang and was told I needed to come in to start everything again. When I did, nobody seemed aware that I had already been for a test drive etc.After much discussion, I agreed to put a deposit down on the Micra and told the team that I had a really busy week coming up and wouldn't be able to sort anything further out until after that. I asked that they wait for contact from me or my husband rather than chasing us up. In the following week, I received a number of calls chasing me up and each time had to explain I had not had time to look at the finances etc.I then needed to sort out some bodywork repairs on my existing car and again had to chase up quotes and dates for these. When I brought the car in, not all the work needed and quoted for was done and I had to bring it back a second time. When I did, the man doing the bodywork came out to speak to me and told me I was wrong expecting him to do any extra work. I am grateful the Lookers team sorted this out and we were not charged anything extra for the second lot of work.During the process of buying the car, communication was poor. I was told a number of times that I would get a call back by the end of a day. This then didn't happen and I had to chase things up the following day. I was also sent incorrect paperwork around financing the Micra.Everything took much longer than I felt it should have and I ended up sitting and waiting in the dealership for nearly four hours on the day I completed the purchase because I felt it was necessary to actually be physically present to ensure the purchase was completed that day.I am now reconsidering continuing having services with Lookers due to this disappointing experience.

I received a text message on Fri 26 June that my car is overdue essential maintenance.My service date should actually have been 29 May. I wrongly assumed it was serviced in July before I bought it. Even if Nissan allow a month's grace for that service, your reminder on the Friday 26 June at 3pm is of no use at all as it is impossible to arrange a service for Monday 29 June.I received no reminder in May, and there is no warning showing in the car. I will now lose my warranty. If you are going to use a reminder system, then it needs to issued prior to the service due date.

Vehicle: Nissan Qashqai DIG-T Tekna 1.2 PetrolRegistration: YA16OZRVIN: SJNFEAJ11U1733513Nissan UK Case Reference: 029 865 94Dear Sir/Madam,I write to formally challenge Nissan UK's conclusion that the air conditioning fault identified during my vehicle's service on 3 June 2026 is unrelated to the air conditioning repair carried out by your authorised Nissan dealership on 18 June 2025.I respectfully request that Nissan UK reconsider its position and undertake a full technical review of the matter.BACKGROUNDThis vehicle has a lengthy history of serious defects and disputes. Following catastrophic engine failure approximately eight months after purchase from a Nissan dealership, the vehicle remained in dealership custody for approximately two years before the engine was eventually replaced.After the vehicle was returned to me, the air conditioning system was found to be inoperative. Following unsuccessful attempts to resolve the issue through other Nissan dealerships, I entrusted the vehicle to a further Nissan authorised dealership which diagnosed faults within the air conditioning system and quoted £853.75 for repairs.On 18 June 2025 I authorised and paid for those repairs in good faith, expecting that the air conditioning system would be properly diagnosed, repaired, tested and restored to full working order.JUNE 2025 REPAIRAccording to the repair documentation, the dealership:• Diagnosed a faulty air conditioning condenser.• Replaced the air conditioning condenser.• Re-gassed the air conditioning system.• Replaced an O-ring seal.• Diagnosed and replaced the blower resistor/module.• Tested the system and recorded that it was operating correctly.The repair documentation specifically records:"Replace air con condenser unit.""Replaced and regassed all OK.""Replaced resistor and tested all OK."The invoice total was £853.75.The repair was therefore not a simple parts supply transaction. It was a complete diagnosis and repair of the air conditioning system undertaken by a Nissan authorised repairer.JUNE 2026 DIAGNOSISAt a major service carried out on 3 June 2026, I reported that the air conditioning had again become inoperative.The dealership's diagnostic report states:"Air condition condenser pipes seals split due to moist patch near connection. Recommend aircon pipe seals to condenser and regassed and reassess."This diagnosis is of critical importance.The dealership did not identify:• Stone damage to the condenser.• Impact damage.• Corrosion damage.• Compressor failure.• Evaporator failure.• Expansion valve failure.• Electrical failure elsewhere within the system.Instead, the dealership identified leaking seals at the condenser pipe connection area.NISSAN UK'S RESPONSEI have been advised by Nissan UK that:"This is a different component to the AC that we replaced last year, so is not covered under the parts warranty."Whilst I acknowledge that the specific seals now identified may not be identical to the condenser itself, this explanation does not address the central issue.The condenser replacement undertaken in June 2025 necessarily required the disconnection and reconnection of the condenser pipework and associated sealing components.The current fault has arisen at the condenser connection area less than one year after the repair.This raises several legitimate technical questions:1. Were all condenser connection seals inspected during the June 2025 repair?2. Were all seals associated with the condenser replacement renewed?3. If not, why not?4. Were any of the seals now reported as failed disturbed during the condenser replacement process?5. Was the system pressure tested and leak tested following the repair?6. If the current leak is entirely unrelated to the June 2025 repair, what evidence supports that conclusion?7. What is Nissan's expected service life for seals associated with a condenser replacement repair costing £853.75?REASONABLE CARE AND SKILLThe issue is not simply whether the failed component is listed separately from the condenser.The issue is whether the June 2025 repair was carried out with reasonable care and skill and whether the air conditioning system was properly repaired and returned in a satisfactory condition.A reasonable consumer would expect a major air conditioning repair undertaken by an authorised Nissan dealership at a cost of £853.75 to remain effective for substantially longer than the period experienced in this case.The fact that the subsequent leak has been identified at the condenser connection area naturally raises concerns regarding the completeness and quality of the original repair.REQUEST FOR REMEDYI therefore request that Nissan UK:1. Reconsider its decision.2. Obtain and review the complete workshop records from both June 2025 and June 2026.3. Confirm precisely which seals have failed.4. Confirm whether those seals were inspected, disturbed, removed or replaced during the June 2025 condenser replacement.5. Provide copies of any leak-test, pressure-test and post-repair inspection records.6. Confirm whether Nissan UK considers the current fault to be wholly unrelated to the June 2025 repair and provide the technical basis for that conclusion.7. As a gesture of goodwill and in recognition of the extensive history of defects and disputes affecting this vehicle, authorise repair of the current fault at no cost to myself.NOTICE OF ESCALATIONShould Nissan UK maintain its current position without providing a satisfactory technical explanation addressing the matters raised above, I will have no option but to escalate this complaint to the Motor Ombudsman and, if necessary, pursue recovery of my losses through the appropriate legal channels.I trust Nissan UK will take this opportunity to conduct a thorough review and provide a reasoned technical response rather than relying solely upon the assertion that the currently failed component differs from the condenser replaced in June 2025.I look forward to your response within 14 days.Yours faithfully,Mr Abbas Mejbil Abbas

First emailFrom: Paul WilkinsonSent: 17 May 2026 14:57To: Nissan GB; AdilRaja@lookers.co.ukSubject: NAVITEL RC2 DUAL DASHCAM SUITABILITY WITH A NISSAN ARYIAHi Adi,Please pass on this email to the top person you know , in Nissan who deals with a customer complaint of a head office nature, as I do not expect you to try to resolve this long and tiresome situation after over three years of incompetence by Nissan in their company recommendations to the customers the dealerships handle trusting Nissan have given appropriate advice in the first instance.I AM A LOYAL NISSAN CUSTOMER OF OVER 30 YEARS AND I HAVE HAD NOTHING BUT HASSLE AND POOR PERFORMANCE FROM THE NISSAN DEALERSHIP FITTED DASHCAM.AFTER THREE CHECKS BY THE LEEDS NISSAN DEALERSHIP FOR TWO FAILED NEAR MISS VIDEO NOT RECORDING AT ALL AND A REAR CAMERA THAT JUST STOPPED WORKING, I HAD GIVEN UP AS MY THREE YEAR WARRANTY EXPIRED IN MARCH 2026.I HAVE NOW DISCOVERED THAT THE MODEL OF DASHCAM AS ADVERTISED ON THE NISSAN WEBSITE SHOULD NEVER HAVE BEEN INSTALLED IN A NISSAN ARYIA ??Navitel Dual Dash Cam With Install Kit And Sd Cardslide 1 of 1•The NAVITEL DUAL is a Full HD compact dashcam with a built in screen, 1080p resolution and additional 720p rear view camera. There is the GC2053 (night vision) sensor, glass lenses and a wide viewing angle of 140°, which provides a high-quality recording of everything that happens on the road. NOT COMPATIBLE WITH X-TRAIL & ARIYA. The kit also includes a rear-view camera that can be fixed on the rear window of the car by 3M adhesive tape. The presence of a rear view camera allows you to record events occurring behind the car. The NAVITEL DUAL Dash Cam has a built-in impact sensor (G-sensor) that protects video from rewriting that is made during a collision or sharp manoeuvre. Price includes hard wiring installation and 32GB SD Card.Total Price inc. VAT & Fitment (if applicable)£235Excluding VAT £202Part number : 9999883109Edit selectionI had to take a photo from the Nissan website to show the part of the web page that clearly states the Nissan recommended dashcam from Navitel is not compatible with a Nissan Aryia from 2022 onwards as the screen copy refused to show this section!!!!!!!!!!!So here is the problem as I see it ............................I was mis sold the incorrect dashcam in 2023 ?Nissan service department and the sales team were unaware about this compatibility problem or chose to fob me off every time I complained about recording issues and the eventual rear dashcam camera failure? Which were to my recollection within the first year because the Sales Manager replaced the " faulty dashcam " I had two near misses in 2024 and on both occasions the dashcam failed to record due to a software/reset problem which was resolved in late 2025. Failure of the rear camera in early 2026 just prior to the warranty period expiry left me with no option but to contact Navitel who were useless at best !!!I hope my email reaches a reliable Nissan employee and action can be taken to make a very bad customer experience a happy ending with a replacement dashcam that is actually approved by Nissan for my Aryia?RegardsPaul Wilkinson07488354038

I raised this with you over 2 weeks ago and yet to get a reply so sending one again before I go above you.Car was not valeted yet had the interior and exterior coatings, collected car to find it had a cracked engine yet passed an mot, returned car it needed new engine, car was returned with basically fuel light on, and after 4 weeks of having the car it needs shockers and possibly anti roll bar link. The bonnet when closed sits slanted above headlights, To top it of it apparently needs a service now so what exactly have they done to the car to pass an mot with cracked engine and now needs parts and also a service now?This is the second complaint sent as not heard back after 2 weeks of last one if I dont hear back again ill go direct to nissan.

We purchased the vehicle from you at the end of September 2025. We also purchased a 4 year warranty as the sales consultant told us this would cover us for any issues that may occur. [To quote, he told us "if anything at all goes wrong, you'd just take it to Land Rover who would fix it under warranty".The engine management light came on around 7/8 weeks ago when we'd owned the car just over 5 months. We took it to a warranty approved garage for diagnostics, who told us the car needed to go to a specialist. We therefore took it to Land Rover for further diagnostics (at our own cost).This identified that the issue was the DPF (Diesel Particulate Filter)which has failed internally which has allowed soot through the filter and into the tailpipe. As a result the EGR (exhaust gas recirculation) is now blocked and needs replacement. The warranty company have requested hours worth of further work in order to provide photos / further evidence that this was an internal failure (totalling £715). We have now been without a car for over 3 weeks and the warranty company have finally made a decision to say that they will not cover Carbon and therefore not pay out.This means that we have now been without the car for over 3 weeks, are faced with a £4,600 bill to fix the DPF/EGR and have incurred a further £715 of diagnostics to diagnose the problem AND pay for further works that the warranty requested (only to not pay out).We've been in touch on a number of occasions in the past few weeks with the garage (Nissan Leeds) but are not getting much support. Please could you advise the best way to progress with this before we contact the Ombudsman and take further legal advice?Thanks

Purchased used qashqai in March, bonnet doesnt sit flush, something loose in the drivers door so clatters every time close door, looked like car was never valeted, passed an MOT and service with a knackered engine (which was replaced under warranty). Which i am greatful for.Whole suspension creaks and now knocks and needs either new shockers or anti roll bar links. I havrnt had the car 2months

Dear Sir/Madam,Re: Vehicle return inspection – PCP agreementMy wife and I purchased this vehicle as a three-year-old car from Nissan (Kirkstall Road, Leeds) in 2022 on a four-year PCP agreement. We have now returned the vehicle, and the end-of-contract inspection was carried out today by Manheim.I am writing to formally dispute elements of the inspection report, specifically the “Damage Details” recorded.At the time of inspection, I made it clear to the inspector that I do not accept these findings in the context of fair wear and tear for a seven-year-old vehicle. I also referenced the original vehicle condition checklist provided at purchase (copy attached), which indicates that certain damage—particularly to the alloy wheels and other areas—was already present when the vehicle was supplied.As there was no facility to record comments on the electronic inspection form, I ask that this email is taken as a formal record that these items are disputed.I am particularly concerned by the note of a “poor repair” to the bonnet. We have not undertaken any bodywork repairs during our ownership, and therefore this appears to be a pre-existing issue. It would not have been reasonably identifiable by us as consumers at the point of purchase. As such, I do not accept any liability for this item, which should have been identified and rectified prior to sale.In addition, I would highlight that vehicle condition assessments should align with the fair wear and tear standards set out by the British Vehicle Rental and Leasing Association. These guidelines take into account the vehicle’s age and mileage and recognise that some deterioration is entirely consistent with normal use. I do not believe the current assessment appropriately reflects those standards.In light of the above, I request that the inspection findings and any associated charges are reviewed and adjusted accordingly.I look forward to your response.Yours faithfully,

Hyundai Tucson AZZHi, I need to be clear about this before collection tomorrow. I have lost some trust following how this has been handled.I paid in full based on the agreement that the car would be ready within 3 days with all scratches properly fixed. I was also told that once I transfer the full amount, all bodywork imperfections (dents and scratches) would be sorted. That has not been done, so the car is not in the condition agreed at sale.On the day of collection, I was called and pushed to transfer the funds quickly before 2pm so the payment could be checked. Only after the payment was made, I was informed that the car was not ready, while I was already on my way. That is not acceptable.I have mentioned this Tomas today also:Regarding the tyres — the front has two completely different brands, and the rear has two different winter tyres. For a 4WD vehicle, this is not acceptable due to safety and drivetrain concerns been told . I expect a matching setup, ideally a full matching set, or at minimum matching pairs on each axle.Additionally, the previous MOT showed an advisory for both front brake discs being worn. The car now has a new MOT with no advisories, but the discs appear rusty and worn, and there is slight vibration from the front when braking. This needs to be properly checked.I also paid a full cash price 18661£ expecting a good overall condition vehicle. The interior was promised to be fully cleaned before collection, but it remained in the same condition as when viewed on Sunday.I am not willing to collect the car in its current condition. Please confirm once:1. All scratches and bodywork imperfections are fully repaired as agreed.2. Tyres are corrected to a safe and matching setup. Make at least 2same per axle.3. Front brake discs are properly checked and replaced if required, with confirmationOnce this is completed, I will arrange collection immediately.I would prefer to resolve this directly, and I would like a manager to call me tomorrow morning to confirm how this will be handled.This is my second time buying from Lookers November 2024 . Previously I bought from Audi Lookers Newcastle and had a very good experience, which is why I returned. This time has been completely different.

I placed a reservation fee of £250 on 13th March and went to view the car on Sunday 15th March. The car was not for me, very poorly presented, not clean and paintwork not great. I asked for the return of my reservation fee on that day. To date I still have not had this returned. I paid on my credit card and I have had to now pay this so I am out of pocket in my main account. I gave my bank details last week and I was assured this would be dealt with urgently. Please can you look into this and refund my £250, or at least provide me with an update as to why I haven't got this back!