We purchased the vehicle from you at the end of September 2025. We also purchased a 4 year warranty as the sales consultant told us this would cover us for any issues that may occur. [To quote, he told us "if anything at all goes wrong, you'd just take it to Land Rover who would fix it under warranty".The engine management light came on around 7/8 weeks ago when we'd owned the car just over 5 months. We took it to a warranty approved garage for diagnostics, who told us the car needed to go to a specialist. We therefore took it to Land Rover for further diagnostics (at our own cost).This identified that the issue was the DPF (Diesel Particulate Filter)which has failed internally which has allowed soot through the filter and into the tailpipe. As a result the EGR (exhaust gas recirculation) is now blocked and needs replacement. The warranty company have requested hours worth of further work in order to provide photos / further evidence that this was an internal failure (totalling £715). We have now been without a car for over 3 weeks and the warranty company have finally made a decision to say that they will not cover Carbon and therefore not pay out.This means that we have now been without the car for over 3 weeks, are faced with a £4,600 bill to fix the DPF/EGR and have incurred a further £715 of diagnostics to diagnose the problem AND pay for further works that the warranty requested (only to not pay out).We've been in touch on a number of occasions in the past few weeks with the garage (Nissan Leeds) but are not getting much support. Please could you advise the best way to progress with this before we contact the Ombudsman and take further legal advice?Thanks

Purchased used qashqai in March, bonnet doesnt sit flush, something loose in the drivers door so clatters every time close door, looked like car was never valeted, passed an MOT and service with a knackered engine (which was replaced under warranty). Which i am greatful for.Whole suspension creaks and now knocks and needs either new shockers or anti roll bar links. I havrnt had the car 2months

Dear Sir/Madam,Re: Vehicle return inspection – PCP agreementMy wife and I purchased this vehicle as a three-year-old car from Nissan (Kirkstall Road, Leeds) in 2022 on a four-year PCP agreement. We have now returned the vehicle, and the end-of-contract inspection was carried out today by Manheim.I am writing to formally dispute elements of the inspection report, specifically the “Damage Details” recorded.At the time of inspection, I made it clear to the inspector that I do not accept these findings in the context of fair wear and tear for a seven-year-old vehicle. I also referenced the original vehicle condition checklist provided at purchase (copy attached), which indicates that certain damage—particularly to the alloy wheels and other areas—was already present when the vehicle was supplied.As there was no facility to record comments on the electronic inspection form, I ask that this email is taken as a formal record that these items are disputed.I am particularly concerned by the note of a “poor repair” to the bonnet. We have not undertaken any bodywork repairs during our ownership, and therefore this appears to be a pre-existing issue. It would not have been reasonably identifiable by us as consumers at the point of purchase. As such, I do not accept any liability for this item, which should have been identified and rectified prior to sale.In addition, I would highlight that vehicle condition assessments should align with the fair wear and tear standards set out by the British Vehicle Rental and Leasing Association. These guidelines take into account the vehicle’s age and mileage and recognise that some deterioration is entirely consistent with normal use. I do not believe the current assessment appropriately reflects those standards.In light of the above, I request that the inspection findings and any associated charges are reviewed and adjusted accordingly.I look forward to your response.Yours faithfully,

Hyundai Tucson AZZHi, I need to be clear about this before collection tomorrow. I have lost some trust following how this has been handled.I paid in full based on the agreement that the car would be ready within 3 days with all scratches properly fixed. I was also told that once I transfer the full amount, all bodywork imperfections (dents and scratches) would be sorted. That has not been done, so the car is not in the condition agreed at sale.On the day of collection, I was called and pushed to transfer the funds quickly before 2pm so the payment could be checked. Only after the payment was made, I was informed that the car was not ready, while I was already on my way. That is not acceptable.I have mentioned this Tomas today also:Regarding the tyres — the front has two completely different brands, and the rear has two different winter tyres. For a 4WD vehicle, this is not acceptable due to safety and drivetrain concerns been told . I expect a matching setup, ideally a full matching set, or at minimum matching pairs on each axle.Additionally, the previous MOT showed an advisory for both front brake discs being worn. The car now has a new MOT with no advisories, but the discs appear rusty and worn, and there is slight vibration from the front when braking. This needs to be properly checked.I also paid a full cash price 18661£ expecting a good overall condition vehicle. The interior was promised to be fully cleaned before collection, but it remained in the same condition as when viewed on Sunday.I am not willing to collect the car in its current condition. Please confirm once:1. All scratches and bodywork imperfections are fully repaired as agreed.2. Tyres are corrected to a safe and matching setup. Make at least 2same per axle.3. Front brake discs are properly checked and replaced if required, with confirmationOnce this is completed, I will arrange collection immediately.I would prefer to resolve this directly, and I would like a manager to call me tomorrow morning to confirm how this will be handled.This is my second time buying from Lookers November 2024 . Previously I bought from Audi Lookers Newcastle and had a very good experience, which is why I returned. This time has been completely different.

I placed a reservation fee of £250 on 13th March and went to view the car on Sunday 15th March. The car was not for me, very poorly presented, not clean and paintwork not great. I asked for the return of my reservation fee on that day. To date I still have not had this returned. I paid on my credit card and I have had to now pay this so I am out of pocket in my main account. I gave my bank details last week and I was assured this would be dealt with urgently. Please can you look into this and refund my £250, or at least provide me with an update as to why I haven't got this back!

I AM NOW ABSOLUTELY FUMING. I WAS TOLD I'D BE SENT A NEW PARCEL SHELF FOR MY NISSAN QASHQAI 9 MONTHS AGO BECAUSE I WAS SOLD THE CAR WITHOUT ONE. IF YOUR DANIEL LEWIS HAS LEFT THE COMPANY, WHICH I ASSUME, SOMEBODY SHOULD HAVE TOOK HIS ONGOING DUTIES ON. I WANT THIS PARCEL SHELF IMMEDIATELY PLEASE AS I'M MORE THAN READY TO ESCALATE THIS COMPLAINT BOTH LEGALLY AND THROUGH SOCVIAL MEDIA. DISGUSTING AFTERSALES!

I am writing to follow up on my appointment at Lookers Nissan Leeds last Tuesday 24 March at 4pm.I have been a returning customer of Lookers Nissan, having purchased my previous two vehicles through your dealership, and I attended the appointment in good faith following recent communications regarding potential part-exchange options on my current Qashqai.While my initial interaction with manager, Paul was professional and helpful, I regret to say that my experience thereafter left me feeling uncomfortable and ultimately unwilling to pursue a purchase through your dealership.During my meeting with sales advisor, Tomas Krista, I was asked a number of personal questions and received comments that I did not feel were appropriate or relevant within a professional sales environment. This, combined with having to repeat information I had already provided both online and in person, created a sense of disorganisation and unease.More concerningly, I observed inaccuracies being recorded about my vehicle during the appraisal process, which I had to challenge and request be corrected prior to signing. This significantly undermined my confidence in the process and in the advice I was being given.Whilst I appreciated the eventual honesty delivered by the manager regarding my options, the overall experience left me feeling dismissed and uncomfortable. The subsequent follow-up voicemail from Tomas Krista on Saturday 28 March, asking whether I was still interested in purchasing a vehicle, further suggested a lack of continuity and awareness of my situation.As a result, I do not currently feel confident returning to the dealership, which is disappointing given my previous positive experiences with Lookers.I felt it was important to share this feedback with you directly. I would appreciate your reassurance as to how this will be addressed, particularly in relation to maintaining a professional and respectful customer experience.

Hi,I am writing to raise a formal complaint regarding my recent experience with Lookers Nissan Leeds, specifically the handling of my case by Craig Cartmell, Colin Boothman and Tom Joynson.I purchased vehicle GL69 ZWJ in December, and shortly after purchase I reported issues relating to a driver-side door/speaker fault and suspension noise.Despite raising this promptly, I was required to pay £225 for diagnostic work at Audi Guildford on 30 January 2026, which confirmed the issue with the door/speaker. The repair has now been completed within the Lookers network on 12 March 2026.I was previously advised by Craig Cartmell that no costs would be incurred by myself in relation to investigating and resolving these faults.However, despite multiple follow-ups to Craig Cartmell, Colin Boothman and Tom Joynson, I have received no response regarding reimbursement of:• £225 diagnostic cost (invoice provided)• Fuel costs incurred when the vehicle was collected and returnedAdditionally, I received a notification that a warranty claim had been submitted without my authorisation, which raised further concerns about how this matter has been handled.At this stage, I am simply requesting reimbursement of costs that should not have been incurred by myself.Please confirm:When the £225 diagnostic cost will be reimbursedHow the fuel costs will be reimbursedThat this matter will now be resolved without further delayIf I do not receive a response within 5 working days, I will escalate this matter further.I have attached the relevant invoice and previous correspondence for reference.Kind regards,Gerald

cust paid £250 deposit 17.03.26 cancelled the reservation looking for the refund

Since the purchase of my vehicle I have been constantly chasing for updates regarding various issues that I raised before purchasing.The car supposedly has FSH but only 1 year is in the service book, i have no evidence the car has had a multi point check, battery life check and I was promised the 12v battery would be checked. Still nothing. I was offered 3 years warranty at £999 by Paul and after chasing three times, I’ve heard three different excuses to be told most recently that Paul made a mistake offering me the warranty at that price.I have been promised multiple call backs from the back of my multiple email and nobody has bothered to call me back.Just called Paul now was he again promised to call me today with an update.His exact words were “oh fuck…pardon my french the service manager has just walked out the doors”So no update again!!Happy to share my multiple emails I have sent Paul and Tom Joynson but I want this resolving by the end of this week.