Parts department constantly putting the phone down on me not picking up been trying to get hold of these for well over a weekReally bad service

> On 9 Feb 2026, at 18:48, Deborah Adekanyewrote:>>> Dear Lookers Nissan Leeds,>> I am writing regarding Agreement LOOK1168319 - Vehicle DN71UPK.> The Situation:> On 09/04/2025, I purchased this vehicle from Lookers Nissan Leeds and paid £15,997.00 IN FULL, IN CASH. I did not take out any finance.> I have now sold the vehicle at auction and discovered that YOUR dealership sold me a car that STILL has finance registered from the previous owner:> Outstanding Finance (per HPI check):> ∙ Finance Company: Mobilize Financial Services> ∙ Agreement Date: 11/01/2022 (BEFORE I bought the car)> ∙ Reference: 2201275248> ∙ Type: Contract Hire, 48 months> This is YOUR Error:> When your dealership acquired this vehicle (either as part-exchange or from auction), you failed to clear the outstanding finance before reselling it to me. You sold me a car you did not have clear legal title to sell.> My Attempts to Get You to Fix This:> ∙ Friday: Called - you promised to look into the issue> ∙ Saturday: Called again - you promised to clear the finance and email proof> ∙ Monday: Called again - you promised to email confirmation, STILL NOTHING>> I am now receiving emails from the auction company (Motorway) asking ME for a finance settlement letter - because YOUR dealership never cleared the original owner’s finance.>> Critical Deadline - I Leave UK Saturday:> I am permanently relocating to Canada on Saturday 14th February. I have NO ONE in the UK to handle this after I leave.> What MUST Happen by Tuesday 11th February, 5pm:> You must contact Mobilize Financial Services (0333 009 0233, Reference 2201275248) and:> 1. Clear the outstanding finance from the previous owner> 2. Obtain official confirmation that finance has been removed from DN71UPK> 3. Email me proof (finance settlement letter or updated HPI check showing clear)> 4. Provide letter of indemnity protecting me from future claims> OR:> 5. Refund me £15,997.00 in full plus compensation for the failed sale> Legal Position:> You sold me a vehicle with undisclosed encumbered title. This is:> ∙ Breach of contract under Sale of Goods Act> ∙ Misrepresentation> ∙ Potentially fraudulent misrepresentation> If Not Resolved by Tuesday 5pm:> I will immediately:> ∙ Report to Trading Standards for fraudulent sale> ∙ File complaint with Nissan UK Head Office> ∙ Instruct solicitors to pursue full refund and damages> ∙ Report to Action Fraud and consumer protection authorities> This is YOUR responsibility to fix. You created this problem by failing to clear finance before selling the car to me.> I need a call from your General Manager within 2 hours confirming action plan.>> My Contact Details:> Phone: 07424887829> Email: debbieadek@yahoo.com> Oluwatoyin Deborah Adekanye>>> Attachments:> ∙ RAC Validation showing I paid £15,997 cash in full> ∙ HPI report showing finance from 2022 (before my purchase)> ∙ Email from Motorway showing finance is blocking sale>>>>>>>>>>>>>

Dear Customer Relations Team,I am writing to formally escalate a complaint regarding a vehicle I recently purchased from the Lookers Nissan Leeds dealership (registration YL72 ZPK) that was delivered in an unroadworthy and dangerous condition.________________________________________Chronology of Events3rd of February- We visited Lookers Nissan Leeds to buy a Lookers Approved used car.4th of February- Before taking delivery of the car, we specifically requested, in writing, that Lookers Nissan Leeds provide a battery health check report and confirmation that there are no outstanding safety recalls.- Our requests are ignored, but we are assured that the vehicle has been serviced and is in good condition.- We completed the cash sale at the asking price, in good faith, based on the assurances that we were receiving a vehicle in good condition.5th of February- We started noticing power issues with the car refusing to start, the screen and dash quickly shutting down.- We then called the manager at Lookers Nissan Leeds to explain what we had observed.6th of February- The car does not respond to anything electrical at all.- We then called the managers again. This time, a RAC patrol is engaged.- The RAC technician conducts battery tests, and the results are damning: 0% State of Health and a "Bad-Cell Replace" status with a measured voltage of only 6.14V. This means that, within 2 days of purchase and without further driving since delivery, the vehicle suffered a catastrophic 12V battery failure, requiring a replacement. Given the timing and severity of the failure, this raises a clear concern as to whether the vehicle was of satisfactory quality at the point of sale.The science: the battery was in its final stages of total electrical collapse when we took delivery of the car. This means: from the moment we drove off the forecourt, we were exposed to the risks of getting into accidents, with potential fatal or life-changing consequences affecting us or other road users, or us getting stranded, and causing permanent damage to the vehicle’s high-value electronic control modules due to unstable current.9th of February- We lodged a formal complaint against Lookers Nissan Leeds and presented our remedial demands.10th of February- The site manager got in touch with us, apologized about the issues, downplayed the severity of our circumstance, and cited his inability to meet all of our remedial demands.- We then requested to see the inspection reports that were conducted before the sale of the vehicle.- Upon its examination, it's evident that there was a known battery problem, yet the car was still sold with it. This revelation elevates the case to a much more serious level - Lookers Nissan Leeds was aware of the battery problem, albeit not disclosed to us at the point of sale, and then proceeded to ignore our written request to have battery checks done. The undated pre-delivery “good recharge” was a temporary fix.- For context, I have attached:• the independent battery test report confirming the catastrophic failure; and• the pre-delivery inspection document.________________________________________Next StepsI wish to retain the vehicle, and our remedial demands that reflect the condition of the vehicle at the point of sale, consistent with Consumer Rights Act principles, are to be met in full. This position has been discussed at the site level but remains unresolved.As we have been unable to reach an agreement locally, I wanted to provide the opportunity for senior review.I require a formal response within 7 days regarding our remedial demands. Should Lookers fail to resolve this at the group level, I will immediately escalate the matters herein to the Motor Ombudsman and relevant regulatory bodies.Yours sincerely,Kristine Tambovska11 February 2026

Dear Lookers Nissan Leeds,I am writing regarding Agreement LOOK1168319 - Vehicle DN71UPK.The Situation:On 09/04/2025, I purchased this vehicle from Lookers Nissan Leeds and paid £15,997.00 IN FULL, IN CASH. I did not take out any finance.I have now sold the vehicle at auction and discovered that YOUR dealership sold me a car that STILL has finance registered from the previous owner:Outstanding Finance (per HPI check):∙Finance Company: Mobilize Financial Services∙Agreement Date: 11/01/2022 (BEFORE I bought the car)∙Reference: 2201275248∙Type: Contract Hire, 48 monthsThis is YOUR Error:When your dealership acquired this vehicle (either as part-exchange or from auction), you failed to clear the outstanding finance before reselling it to me. You sold me a car you did not have clear legal title to sell.My Attempts to Get You to Fix This:∙Friday: Called - you promised to look into the issue∙Saturday: Called again - you promised to clear the finance and email proof∙Monday: Called again - you promised to email confirmation, STILL NOTHINGI am now receiving emails from the auction company (Motorway) asking ME for a finance settlement letter - because YOUR dealership never cleared the original owner’s finance.Critical Deadline - I Leave UK Saturday:I am permanently relocating to Canada on Saturday 15th February. I have NO ONE in the UK to handle this after I leave.What MUST Happen by Tuesday 11th February, 5pm:You must contact Mobilize Financial Services (0333 009 0233, Reference 2201275248) and:1.Clear the outstanding finance from the previous owner2.Obtain official confirmation that finance has been removed from DN71UPK3.Email me proof (finance settlement letter or updated HPI check showing clear)4.Provide letter of indemnity protecting me from future claimsOR:5.Refund me £15,997.00 in full plus compensation for the failed saleLegal Position:You sold me a vehicle with undisclosed encumbered title. This is:∙Breach of contract under Sale of Goods Act∙Misrepresentation∙Potentially fraudulent misrepresentationIf Not Resolved by Tuesday 5pm:I will immediately:∙Report to Trading Standards for fraudulent sale∙File complaint with Nissan UK Head Office∙Instruct solicitors to pursue full refund and damages∙Report to Action Fraud and consumer protection authoritiesThis is YOUR responsibility to fix. You created this problem by failing to clear finance before selling the car to me.I need a call from your General Manager within 2 hours confirming action plan.My Contact Details:Phone: 07424887829Email: debbieadek@yahoo.comOluwatoyin Deborah AdekanyeAttachments:∙RAC Validation showing I paid £15,997 cash in full∙HPI report showing finance from 2022 (before my purchase)∙Email from Motorway showing finance is blocking salePLEASE SEE COMPLAINT TICKET FOR ATTACHMENTS AS THEY WILL NOT COPY OVER TO THIS PAGE .

Good afternoon,I recently sent the below complaint using your website: https://surveys.reputation.com/surveys3/run?tenantKey=10b4ae7511e&templateId=6660568d0dbfb136e2ea9b57&locale=en_GB&locationSelectionQuestion=Please%20start%20by%20typing%20the%20name%20of%20the%20location%20below&enabledLocationFilters=location on Monday 26th Jan 2026 however, it appears it was not received despite the final screen thanking me for my submission. This is not a great start.Please respond when this email is received.My complaint relates to the poor service I received when purchasing a Nissan Ariya (Reg: LN24 WSK) from Lookers Nissan, Leeds, handled primarily by salesperson Jack Verheule.Vehicle: Nissan AyriaCar Reg: LN24 WSKI have documented below a series of events from the initial visit to view the vehicle through to the purchase, which I would like to bring to your attention.Saturday 10 Jan 2026- My wife and I visited the vehicle at the dealership at an allotted time agreed with Jack ; when the vehicle was presented to us it was covered in ice, which I am sure you will agree made making a proper inspection difficult.- Although we were given time for a test drive, upon returning after around 20 minutes we found Jack dealing with another customer and were left waiting. I would have believed as stated by Jack he would have been focused on us for the allotted time.- During a subsequent inspection with Sam, as Jack was NOW busy, we identified numerous issues, including several that I had not initially noticed.- When Jack was then available, he made a comment to Sam in front of us about Sam steeling his customers. Sam left and we inspected the vehicle with Jack, I raised all the issues Sam and I had identified. Due to poor weather conditions, it was not possible to identify every fault, and I therefore relied and trust Lookers Nissan, Leeds to proactively identify and rectify all issues, not only those I personally highlighted.- It was agreed at this visit that the work identified would be done, the mats and a full electric charge would be included in the sale.- A deposit was taken, and we left with the expectation that the vehicle would be fully prepared and all agreed issues resolved prior to collection.Prior to Friday 23 Jan 2026 – Collection date- When the work was initially signed off as complete to Jack’s satisfaction, I received a video which started at the driver’s side alloy wheel and wheel arch. A scratch running across the front passenger-side door just below the wing mirror (previously pointed out by Sam) was not shown; however, Jack instead rubbed his hand over the rear passenger-side door to demonstrate that damage there had been removed. The majority of the damage identified on 10 January was on the front passenger-side alloy and wheel arch, yet this area received minimal focus, with only brief mention that a chip had been removed. I questioned whether Jack had written down what had been agreed, whether the people working on the vehicle were aware, why he did not focus on these/correct areas in the video, and later, why he thought the work was satisfactory.- In several follow-up emails, I highlighted that Jack had not shown evidence of the other agreed rectifications, including the scuffed door sills on the inside of all doors and the front passenger-side wheel arch.- Paul Allen subsequently sent a further video, which began by addressing me incorrectly as “Colin.” While he focused more closely on the wheel arch, he stated that aside from a small scratch on the rear passenger-side wheel arch, he would be more than happy to sell me the vehicle. From Paul’s comments it surprised me he didn’t know what had been agreed – do Lookers have a schedule/list of work to be done and why he like Jack thought the work was satisfactory.- Communication throughout this period was poor, with several questions either not answered at all (for example, regarding additional door sill protectors at my cost) or answered only after days delays.Friday 23 January 2026- I was not full of confidence however, agreed to visit Lookers Nissan, Leeds on Friday 23 January 2026, travelling by train from Peterborough. While I understand that my travel arrangements are not Lookers’ responsibility, I had mentioned in a prior email that it would be nice to be collected from Leeds train station; however, I did not receive a response to this request.- Upon arrival at approximately 11:45, Jack was informed that I was on site. I was advised that the mats had just arrived and that he would retrieve the vehicle for inspection.- During the inspection, it was clear that the front passenger-side wheel arch had not been rectified as previously agreed. There were still visible marks of approximately three inches and two inches, along with scuffs and scratches. I also identified several additional marks. When I initially viewed the vehicle earlier, it had ice on it, making it difficult to properly see and discuss all faults that were meant to be rectified.- At this point, I informed Jack that I was unhappy that the agreed work had not been completed. As mentioned both Jack and Paul had previously taken a video of the work, and I am surprised they were happy and at the very least, I would have expected Jack to have checked that the identified faults had been addressed before presenting the vehicle to me. I made it clear that I would not take the car unless these issues were resolved.- As the wheel arch repair had been previously agreed, Jack agreed for this to be redone, along with some of the other identified issues. It was agreed that I would wait for approximately 20 minutes in the dealership while this work was carried out. I was surprised with the timeframe given however, know little regarding these sorts of repairs.- After around 20 minutes, we inspected the vehicle again. Some of the additional faults had been rectified; however, the wheel arch was still not satisfactory. Although I was asked whether this was acceptable, it was not.- Following further discussion, it was agreed that the work would be completed properly by approximately 15:00. During this time, I was advised to walk around 20 minutes in either direction to find food or shops. At no point was I offered a lift to or from the area.- I later received a call advising that the vehicle was ready for inspection while I was around ten minutes’ walk away from the dealership.- As compensation for the inconvenience etc., it was agreed that Lookers Nissan, Leeds would cover the vehicle tax, with the amount to be deducted from the balance after I made the payment.- Upon final inspection, the wheel arch had been made good. I proceeded with payment for the vehicle; however, I later noticed that the invoice was £25.00 higher than expected due to a £25.00 charge for electric charging, which had not been discussed. When I initially visited, and paid a deposit I asked for the charge as with the mats to be included in the sale so free of charge and this was agreed.- I was then informed that the vehicle tax needed to be completed at the post office, which we did.- It was agreed that I would be contacted by Lookers Nissan, Leeds the following day, Saturday 24 January 2026, to set up the service plan as I am keen to ensure the warranty is maintained.- Upon returning to the dealership around 16.15, Jack handed me the keys, shook my hand, and informed me that he had other customers waiting. I was shocked but left to go to the vehicle on my own. I subsequently checked for the charging cables, wheel nuts, handbook, and ensured that features such as the sunroof were functioning correctly. I then familiarised myself with the interior controls, having already carried out my own research. I also had to set up the NissanConnect app myself, which I later realised should have been done as part of the handover process.Sunday 25th Jan 2026- I was contacted by Adi who was very helpful regarding the service plan and gave me some pointers on the functionality of the car.- I mentioned to Adi that I had not received the invoice and other expected Nissan and vehicle documents. Adi pointed out that Jack had input my email address incorrectly. These were received later in the day. No apology was made.- On reviewing the vehicle further, I identified several issues, including the front/side skirt on the driver’s side being chipped and scuffed by approximately four-five inches. I would have expected that, during inspection, cleaning, and preparation by Lookers Nissan, Leeds, this fault would have been identified and rectified proactively, rather than only being addressed IF I the customer had pointed it out. Additionally, as mentioned the vehicle was not initially presented in a suitable condition, as it was covered in ice, making proper inspection difficult.I am complaining due to poor service, inadequate communication, and substandard vehicle preparation particularly the mentioned wheel arch when purchasing my Nissan Ariya from Lookers Nissan, Leeds.• In my opinion the vehicle was not presented in a suitable condition on initial viewing (covered in ice), making inspection difficult particularly if you then only address defects identified during inspections by your customers.• Communication was poor, with emails and videos failing to show completed work, incorrect name used, and delays in responses to queries.• Agreed repairs were not completed prior to collection, despite repeated assurances.• On collection day, I experienced delays, lack of support, and had to wait while initially incomplete and unacceptable repairs were carried out.• The handover process was rushed and inadequate, leaving me to check accessories, vehicle features, and set up NissanConnect myself.• Unexpected charges were added to the invoice (£25 electric charge) despite prior agreement they would be included.• After taking delivery, additional faults were identified (e.g., chipped and scuffed driver-side skirt) that should have been detected and rectified by the dealership.Customer CareAt Lookers, we endeavour to continually develop and improve the service we provide to our customers. We value all our customers and aim to provide a first-class service at all times.ExpertiseWe have over 100 years of experience supplying and maintaining vehicles so you can be sure we know our stuff.Our staff are fully dedicated, trained and experienced in their fields. They are committed to providing an excellent service to you to ensure you find your ideal car. Our exceptional standards ensure you receive the best possible service when you purchase with us, ensuring peace of mind when you drive away with your new vehicle.Overall, the service, vehicle preparation, communication, and handover fell well below my and what I believe are Lookers/Nissans expected standards (above), causing inconvenience, frustration, and additional effort on my part. What should have been an enjoyable experience was tarnished.I look forward to hearing your comments.RegardsDavid Crowson

Absolutely outstanding experience at…Absolutely outstanding experience at Lookers Nissan on Kirkstall Road, Leeds.From start to finish, Makaza was an absolute pleasure to deal with. What an amazing young man — his attention to detail was spot on, nothing was too much trouble, and he made the whole process incredibly easy and stress-free. He’s professional, knowledgeable, and genuinely cares about getting things right for the customer.A big thank you as well to Paul, the Business Manager, who was equally helpful and supportive throughout. Everything was explained clearly, with no pressure and no nonsense — just good, honest business.I would 100% recommend Lookers Nissan Kirkstall Road, and especially Makaza, to anyone looking for a smooth and positive car-buying experience. Top service all round.Kindest RegardsJulie Mays

On 07/12/25 I signed my PCP agreement on a Nissan Juke including placing a £1000 deposit. It was arranged that my car would be ready to collect on the 12/12/25. Upon arrival I was informed that the dealership had lost the V5C book & told I would have to drive (along with my salesman) to the nearest post office to submit a V62 form so that I could take my car. This was declined by DVLA & I was told by my salesman that he would contact DVLA on the Monday 15/12/25 & rectify the issue. As part of my agreement I was given a courtesy car by the dealership to keep me mobile. I was contacted by the dealership on 15/12/25 & informed the V5C book should be with me within the week. Roll forward to 16/01/26 & I finally received my V5C book, just short of SIX WEEKS!!! After I signed my agreement. I finally collected my vehicle today but still had to follow a salesman to the nearest petrol station so he could pay the £25 fuel that I’d payed for when signing my agreement but wasn’t put into the vehicle.For a well renowned Manufacturer & Dealership to advertise a vehicle for sale with no V5C book is very unprofessional & to be told the issue would be sorted within a week & then have to wait nearly 7 weeks to receive my vehicle is to be honest nothing but a joke! I collected my vehicle this evening after work with no mention of an apology or an offer of some kind of compensation, just here’s your keys you’re good to go.

Customer waiting on refund for £250.00 payment went out of his wife account bank 29th Dec 25 .Still waiting on refund has chased up a few time now ( Christine Beddow)

Customer has called as still not received holding deposit refund back, payment was made from his wifes card (Christine).Can this be looked into and the customer contacted to advise when to expect the money returned.

I did both a Nissan quashqai on 10 11 2025, I did informed Sam, the sales manager that I'm not happy with the car , I did not received the initial £250 deposit, Makaza the sales person doesn't respond to my calls or my emails, and Sam said to don't worry, I will get my deposit back and he will WhatsApp some cars to choose.Im waiting for 30 days now and he didn't contact me back.Like I've said above, I want the £250 back, I want to get a bmw x3 , 3.0 30d or 35d , white, blue or black from 2015 0r 2016.If you have nothing i want to give the car back and to close the finance.Kind Regards