Adi & Carl went above any beyond to make my experience great - I even got balloons and a small stuffed dog to make it perfect, which made it feel special. Having my previous Nissan stolen did mean I had lost a little faith in the brand, however they restored that with their approach. The only reason I scored lower on the finance options and comms is about how the system works not the team behind it. I feel that the systems could be more customer friendly.

I felt very welcome from the moment I went in the lady at the reception on my arrival was very well coming not only to myself but every customer that came in through the door. Unfortunately I forgot to get her name but please pass on my sincere thanks. As for Leanne always making a customer very comfortable and explaining things through accurately. Very pleasant atmosphere from all the staff.

Staff very good and friendly.

I had an excellent customer service. Well detailed and support all through my purchase. Thank you.

Leanne at Lookers Nissan on kirkstall road A65 was very helpful and showed me how to update the sat nav

Excellent experience throughout the buying process, the people I dealt with were knowledgeable, helpful and friendly. I will definitely use Lookers Kirkstall for servicing and further purchases.

Jon was amazing, not pushy, very knowledgeable, polite and explained everything thoroughly, which enabled me to make informed decisions. When telephoning all staff listened and were professional and polite. When visiting the showroom refreshments were offered by reception and Jon. I've been to quite a few 'other' car showrooms and I have to say Jon has the right approach to customer care, and yes I would recommend my friends and family because of that.

AS USUAL EVERYTHING WAS EXCELLENT AT EVERY LEVEL FROM MY ORIGINAL BOOKING ALL THE WAY THROUGH FROM IT BEING PICKED UP AND DELIVERED BACK TO MY FRONT DOOR IT WAS A 5 STAR TREATMENT. Les McVey

Our bill was £1922.04 and the labour costs were £1100.00 and the parts totalled appeoximately £510.00 so I felt the labour costs were quite excessive.The reason for 3 stars regarding the booking experience was that I was advised on the first call I could just call in with the car and it would be assessed but the call disconnected, on the second call they tried to transfer me to the service dept as I was advised the car had to be booked in but unable to get through so I was given the number for the call centre to ring them directly. I was asked if I needed a courtesy car for the first date I was given which I declined but later thought one would be needed. Called back and was advised a courtesy car wasn'tavailable for that date so booked another date (which I had to amend for personal reasons). Rebooked and when I asked if the "courtesy" car was free of charge was advised it was at a cost of £18.00 so calling it a courtesy car is misleading. I did advise when I booked it in that I had purchased the car from you and that I was advised by my local garage that the oil level was low but the oil warning light did not come on when all the other warning lights do and this was ignored and no mention was made of checking tbis. If thexwarning light had come on I would obviously have checked the levels and thereby avoided a large bill.

No everyone was very professional and friendly will be back and will recommend to everyone I no nice place to by a car 👍🏼