Very friendly staff I felt a valued customer communication was second to none and all work done in the specific time . The video of my car was excellent you don't often get to see under your car great .

They didn't remove the mats other it was clean

When I went to collect the car I was told there could not tax the vehicle for me as it was a ex mobility car so I had to drive from the dealership with a car that had no road tax and drive to a post office and tax the vehicle which I am sure was illegal and made my insurance invalid? I think this should be remedied for any future purchase's of ex mobility vehicles and a alternative way of taxing the vehicle found.

ok good

You could not complete 4 wheel alignment as front track rod ends were seized , not sure if anyone tried to put some heat on them, its rare a blow torch does not loosen seized threads! so only the rear alignment was done, but still got charged the full amount.Incidentally 2 years ago when I asked for 4 wheel alignment a similar thing happened only that time I was simply told “it was mot possible to do the full 4 wheel alignment “ but with no explanation of why? But simply “ so we have not charged you for this,” which I thought was fair enough and as its a BMW and not Nisan thought maybe need a special tool? So did not ponder it too long.Having changed the rear tyres 2 weeks ago I thought I would get 4 wheel alignment done again when the MOT due.Price quoted for track rod ends was way too high, I guess BMW part prices? Many alternatives are available including Monro, who specialise in in suspension parts, and are 5 x less expensive.Perhaps you only use original BMW parts? as you would with Nisan.But thats a shame, as you price yourself out of a job.you would make a similar margin, labour is the labour cost regardless, and a mark up on a less expensive part, but the total job gross price far less. You did not get the job you lost potential income.Don't get me wrong having purchased the car from you, I will be back again, its just the little inconsistencies that give me pause for thought.Best regardsStuart

Dealt with by pleasant competent staff

No

From waking in the door staff were most welcoming then to Mark who explained all. I needed to know with regards to what work is going to be carried out was totally happy

My visit was easy and pleasant. I was met by Mark who was really friendly and professional.

What a brilliant team, from start to finish.