You could not complete 4 wheel alignment as front track rod ends were seized , not sure if anyone tried to put some heat on them, its rare a blow torch does not loosen seized threads! so only the rear alignment was done, but still got charged the full amount.Incidentally 2 years ago when I asked for 4 wheel alignment a similar thing happened only that time I was simply told “it was mot possible to do the full 4 wheel alignment “ but with no explanation of why? But simply “ so we have not charged you for this,” which I thought was fair enough and as its a BMW and not Nisan thought maybe need a special tool? So did not ponder it too long.Having changed the rear tyres 2 weeks ago I thought I would get 4 wheel alignment done again when the MOT due.Price quoted for track rod ends was way too high, I guess BMW part prices? Many alternatives are available including Monro, who specialise in in suspension parts, and are 5 x less expensive.Perhaps you only use original BMW parts? as you would with Nisan.But thats a shame, as you price yourself out of a job.you would make a similar margin, labour is the labour cost regardless, and a mark up on a less expensive part, but the total job gross price far less. You did not get the job you lost potential income.Don't get me wrong having purchased the car from you, I will be back again, its just the little inconsistencies that give me pause for thought.Best regardsStuart

Dealt with by pleasant competent staff

No

From waking in the door staff were most welcoming then to Mark who explained all. I needed to know with regards to what work is going to be carried out was totally happy

My visit was easy and pleasant. I was met by Mark who was really friendly and professional.

What a brilliant team, from start to finish.

Good service from helpful & knowledgeable staff. Helping me find my mobile phone which had fallen between the seats in the car was above & beyond staff responsibility - thank you.

Stuart was really helpful and took excellent care of me from start to finish. I don’t think I’ve ever had such an easy experience buying a car before. Thank you :)

Thanks very much for the excellent service received from yourselves by all departments during my vehicles mot.

Very pleasant staff, I had chosen to sit and wait with my vehicle while service was being carried out, refreshments were provided, tables were constantly being wiped down and they had completed my full service within the hour. Would certainly recommend to others. Question 5, were you offered a Service Plan, I had already taken this out when I bought my vehicle in 2020.