To whom it may concern,Following my subject access request provided on 31st December 2025, I have reviewed the documentation and am raising serious concerns that require immediate attention.The evidence indicates:• The vehicle sold by Lookers Leeds was knowingly unfit for retail sale.• Internal records show multiple mechanical faults prior to handover, with recommendations to cut costs rather than remedy issues.• Attempts were made to submit a warranty claim while withholding material facts, constituting potential misrepresentation or fraud.• Recorded calls misrepresented the vehicle’s condition despite internal knowledge of serious faults.These actions may constitute breaches of consumer protection law, regulatory obligations, and potentially criminal conduct.I require urgent confirmation of:1. A full, independent review of all related documentation and evidence.2. The specific actions being taken in response to Lookers Leeds conduct.3. How this complaint is being logged and managed, including escalation procedures.4. Any remediation, return of monies lost and compensation under consideration.This matter should be treated as urgent and escalated to the highest appropriate level. I expect a detailed response with a clear timeline for resolution.

Bought a used car at the end of October, salesman was new and there were some issues but resolved. However I have been promised documents relating to the 'full service history' and the transfer of the warranty since. I've sent two emails in response to the email from the salesman that these would be in the post and had no reply. I called the dealership to speak to the manager but was told i should communicate with the salesman. Sent another email with no response. I'm aware he has WhatsApp but not prepared to use because he set disappearing messages on and any communication is deleted after 24hrs. I found an email address on Nissan website for Leeds but email has been returned as 'undelivered, not in use'. I've used the online complaint template to request an email address but no response. I've had a look on Trustpilot where other customers are directed to Facebook and private message. I've sent a message and received an automated response with the Lookers website link advising this for contact details. Telephone number and online form only. There is a postal address so I have resulted to the old way of sending a letter!!! After all this time I would prefer to make my request and complaint in writing and it's very frustrating process. An email address for the dealership or the manager would be so much easier and considered to be a reasonable request but I'm not sure I understand why this is so difficult to obtain.

Adult looked after us from start to finish he was patient and knowledgeable

Good MorningWe have had an on going issue with the Navara,Engine management light then DPFGoes in limp mode,This has been going on through warranty,And never resolved, now out of warranty been told at a cost of £800 to fix,Although never resolved through warranty,With me coming backwards and forwards plus cost of loan vehicle,Which you can check on records,Lookers Nissan Leeds,Now Engine management light and dpf back on again,Frustrated doesn't even cut it.Regards

Sam was extremely friendly and very communicative during the sale process. Great job by Sam and seamless process overall.

Dear Nissan Lookers Leeds Team,I am writing regarding a serious issue with the Citroën e-C4 I purchased from your dealership in January 2023. The vehicle was advertised as a two-year-old car with very low mileage (approximately 2,000 miles) and, crucially, as having a full and up-to-date service history.Last week the car displayed a warning message on the dashboard: “Electric Traction System Fault – Urgent repair needed.”After researching the issue, I learned that this type of fault has caused some drivers’ vehicles to stop suddenly, including on motorways. This is particularly concerning, as my wife—who primarily drives the vehicle—is a doctor commuting daily to Sheffield via the motorway.I contacted the Citroën branch in Wakefield, who booked the car in for diagnostics. I paid almost £400 for diagnostic checks and a software update, which they believed might resolve the issue. Unfortunately, the same fault reappeared yesterday.I contacted Citroën again and was informed that the required next step is to replace the air-conditioning compressor, as the fault relates to cooling the high-voltage battery. The quoted cost for this repair is £1,900. Citroën confirmed that this repair could have been carried out free of charge as a goodwill gesture due to the low mileage—however, this is not possible because the car did not receive its first scheduled service at one year old, as required.Citroën checked their database and confirmed that the car missed this first service. This directly contradicts the information provided at the time of sale. Your advertisement—which I have attached—stated that the car had been serviced. I relied on this when purchasing the vehicle.Because the car was not serviced as advertised, I am now being held responsible for a £1,900 repair that should have been free. This is a direct financial loss caused by misleading information in your sales listing.I am requesting that Nissan Lookers Leeds urgently take responsibility for this issue and cover the full cost of the repair, as I should not be penalised for a service that your advertisement indicated had been carried out.If this matter cannot be resolved promptly and fairly, I will have no choice but to seek legal advice and pursue the issue through a solicitor.I hope we can resolve this without escalation.Kind regards,Kamil Moczynski

I am writing to formally escalate my outstanding complaint regarding the purchase of my brand-new Nissan Qashqai (Registration: YJ25 CLG), collected on 26th July 2025 from Nissan Lookers Leeds.While the paintwork were finally resolved on 11th November, and the initial vehicle faults was resolved on a pervious date. I am extremely disappointed that despite 3–4 follow-up emails requesting confirmation of the agreed compensation, I have received no response at all.Summary of the issueAs detailed in my earlier complaint:• The vehicle was handed over with multiple faults (paint chips, faulty headrest, glove compartment opening while driving, and the car being dirty on handover).• I was assured at point of sale by Mr. Tom Joynson that these issues would be resolved promptly and that compensation would be provided.• Repairs were carried out, but the paintwork was not done to the correct standard on the first visit, requiring further return.• I experienced persistent poor communication from both Mr. Joynson and Mr. Makaza Tembo, repeatedly having to chase updates for over two months.Although the work was eventually completed to an acceptable standard, the overall experience was stressful, inconvenient, and far below the standard expected when purchasing a new vehicle.Outstanding issueIt has now been over four months since the original complaint, and despite multiple follow-up emails, I have still not received the compensation that was agreed by the Sales Manager at the time of collection.Being ignored at this stage only adds to the frustration and reinforces the negative experience I have already endured.What I am requestingI am now requesting:1. Immediate confirmation of the compensation agreed by Mr. Joynson2. A date by which this compensation will be issued3. A written explanation for the ongoing lack of communicationPlease treat this as my final attempt to resolve this matter directly with Lookers.If I do not receive a response within 7 days, I will have no choice but to escalate my case to The Motor Ombudsman and provide all previous communication as evidence of unresolved issues and poor customer service.I hope it does not come to that and that we can settle this matter promptly and professionally.

I bought an used car from Lookers Nissan Leeds on 25th Sept and had some awkward experience after signing the documents to purchase the car, PJ72 RRO, your Salesman, Tomas had told me that I needn’t worry about the car as Lookers Nissan Leeds is a big Dealership and the car will be delivered like new, like the ones in the Showroom so I was confident and happy to buy immediately, it will have at at least 9 months of MOT and a new Service too. I went home and brought my fiancé that day to have a look and he signed the documents and I put a deposit down.Before the delivery of the car I did go down to have a look and it had more scratches than previously. They explained that there was a Construction site next door so I just let them sort it out.On the actual day of completion, they couldn’t deliver the car on time, my partner took half a day of work to sort out the insurance and to get the finance ready (bank transfer) etc and we had already transferred our old car’s insurance over to this new car so lost the admin fees. Paul, one of the Manager was annoyed with us and does not want to talk to us.We waited for the second date for delivery but this time we were extra cautious so didn’t transfer the insurance until the last minute. We paid the full balance by bank transfer and went down to Lookers Nissan Leeds, found some large scratches on the boot area and small paint chip on the driver’s door. The Manager, Dan asked us to pay an extra £300 as would cost £1.3K his staff said, to have this paintwork done so we agreed and took the car.After 2 days, there was a tyre pressure alert on the dashboard, Dan told me to press the reset button and that they will check it when I bring it down for the paintwork.Later on I found out that there was a Recall by Hyundai on this car but no one mentioned this to us before or after the Sales. It was on the MOT which wasn’t given to us either.Lewis Groundwell delivered the car to us at the Lookers Nissan Leeds Showroom and David Li, my finance signed the documents and paid for Road Tax. Lewis said that the Company will send us the GardX details and Warranty by email which we have still not received. I did not want to purchase this but was kind of pressurised into it. With the other paintwork warranty product they were selling, we initially paid for it as also pressurised into it, later I managed to get it cancelled as they tired a few times to get rid of the blemishes/scratches and dents etc but it didn’t work so Dan, the Manager took the price of this product off the total price.Tomas emailed me to say they managed to book Hyundai for the Recall of this car on 27th Nov 2025 and asked me to bring the car down a couple of days earlier so we agreed for 25th Nov 8.15am and that they will provide a courtesy car. On 24th Nov I called Tomas at the office in the morning and he said he would come back to me. At 5pm I had to call him as he didn’t call back and I was worried he’d go home. Tomas told me that they didn’t have a courtesy car for me and that I should come on Thursday 27th Nov as the car has to go to Hyundai for the Recall (already booked over a month ago). I just don’t understand why Lookers Nissan Leeds didn’t contact me earlier as I have Schedules booked and had to change them, this was and still very frustrating as I am always having to chase for things to be done all the time. The follow up Customer Service is very poor.Now I am stuck as Hyundai sent me a Video Report of the tyres when they did the Recall and said a tyre needed immediate attention. I tried to call Lookers Nissan but all the people in charge had gone home and the Receptionist told me to write an email to Dan and Lewis and to include the video which I did.Dan is saying that the OSF Depth Tread was 3.1mm when I took the car and now it’s 2.7mm and it’s legal but the NSF is 6.6mm both on the front axis. The difference is too much and can cause damage and problems, I find this unsafe. I have spoken to Dan and emailed him but he will not replace the tyre. I haven’t emailed him regarding the Consumer’s Rights Act 2015. If they did not delay matters and it was within the 30 days, I would definitely ask for a refund immediately.I am still waiting for someone to respond regarding PJ72 RRO and also I have the courtesy car but not sure if I can still drive it as the document I signed said the insurance was until Monday.Please can someone help/advise.

cust purchased a vehicle in Sept when they picked up the vehicle there was a note for the tyre pressure. A recall had been missed. The dealership kept hanging the date. Front tyre is out of the legal limit. Within month the tyre was illegal. cust is still not happy with the vehicle and feels like it is not save. Dealership informed the cust should have bought a new car, if they had told her that they would put everything right.

Purchased a used car Citroen C3 in September. I raised previous issues which were dealt with by business manager. One of the issues was a fault with the car and was assured Citroen had been contacted to check if recalls related to car. We have had multiple repeat incidents including 2 near misses drive on motorway / ring road at 60 mph if need to brake sharply ( not emergency stop level) the car cuts outs completely with engine fault error message showing before cut out. Car stops and can’t restart for approx 5 minutesI contacted lookers again and was told by senior service advisor the original concern on the first incidence they could only check the error message code and did not have the diagnostic equipment to do a complete check. I was told I would need my warranty and would need to go to a Citroen garage to get the car checked out. I asked if I would have to pay anything if I had to take it elsewhere , I was advised either the Citroen garage or myself would have to claim it back through the warranty.One dealership couldn’t look at it until the end of January and gave me another garage details, they have booked it in for next Friday. I do not have my warranty documentation as I never received it despite Leanne stating she had sent it twice,I ran lookers again and was told Leanne was on another call and she would ring me straight back - she never didI emailed both the business manager and sales manager who I had previously dealt with and didn’t receive a response. I wanted to know what the 6 month guarantee covered as I had check Consumer act. Full refund within 30 days which I am outside of due to purchasing the car and then going on holiday for 2 weeks. up to 3 months 1 attempt to repair or replacement.I am struggling to understand why lookers didn’t disclose a full diagnostic wasn’t conducted after the first reported near miss and why I have to book it into another garage to get full diagnostic completed following repeated near miss. On 3 of these occasions of engine fault and car coming to a stop we have only just avoided being in a multi vehicle pile up.