On 07/12/25 I signed my PCP agreement on a Nissan Juke including placing a £1000 deposit. It was arranged that my car would be ready to collect on the 12/12/25. Upon arrival I was informed that the dealership had lost the V5C book & told I would have to drive (along with my salesman) to the nearest post office to submit a V62 form so that I could take my car. This was declined by DVLA & I was told by my salesman that he would contact DVLA on the Monday 15/12/25 & rectify the issue. As part of my agreement I was given a courtesy car by the dealership to keep me mobile. I was contacted by the dealership on 15/12/25 & informed the V5C book should be with me within the week. Roll forward to 16/01/26 & I finally received my V5C book, just short of SIX WEEKS!!! After I signed my agreement. I finally collected my vehicle today but still had to follow a salesman to the nearest petrol station so he could pay the £25 fuel that I’d payed for when signing my agreement but wasn’t put into the vehicle.For a well renowned Manufacturer & Dealership to advertise a vehicle for sale with no V5C book is very unprofessional & to be told the issue would be sorted within a week & then have to wait nearly 7 weeks to receive my vehicle is to be honest nothing but a joke! I collected my vehicle this evening after work with no mention of an apology or an offer of some kind of compensation, just here’s your keys you’re good to go.

Customer waiting on refund for £250.00 payment went out of his wife account bank 29th Dec 25 .Still waiting on refund has chased up a few time now ( Christine Beddow)

Customer has called as still not received holding deposit refund back, payment was made from his wifes card (Christine).Can this be looked into and the customer contacted to advise when to expect the money returned.

I did both a Nissan quashqai on 10 11 2025, I did informed Sam, the sales manager that I'm not happy with the car , I did not received the initial £250 deposit, Makaza the sales person doesn't respond to my calls or my emails, and Sam said to don't worry, I will get my deposit back and he will WhatsApp some cars to choose.Im waiting for 30 days now and he didn't contact me back.Like I've said above, I want the £250 back, I want to get a bmw x3 , 3.0 30d or 35d , white, blue or black from 2015 0r 2016.If you have nothing i want to give the car back and to close the finance.Kind Regards

To whom it may concern,Following my subject access request provided on 31st December 2025, I have reviewed the documentation and am raising serious concerns that require immediate attention.The evidence indicates:• The vehicle sold by Lookers Leeds was knowingly unfit for retail sale.• Internal records show multiple mechanical faults prior to handover, with recommendations to cut costs rather than remedy issues.• Attempts were made to submit a warranty claim while withholding material facts, constituting potential misrepresentation or fraud.• Recorded calls misrepresented the vehicle’s condition despite internal knowledge of serious faults.These actions may constitute breaches of consumer protection law, regulatory obligations, and potentially criminal conduct.I require urgent confirmation of:1. A full, independent review of all related documentation and evidence.2. The specific actions being taken in response to Lookers Leeds conduct.3. How this complaint is being logged and managed, including escalation procedures.4. Any remediation, return of monies lost and compensation under consideration.This matter should be treated as urgent and escalated to the highest appropriate level. I expect a detailed response with a clear timeline for resolution.

Bought a used car at the end of October, salesman was new and there were some issues but resolved. However I have been promised documents relating to the 'full service history' and the transfer of the warranty since. I've sent two emails in response to the email from the salesman that these would be in the post and had no reply. I called the dealership to speak to the manager but was told i should communicate with the salesman. Sent another email with no response. I'm aware he has WhatsApp but not prepared to use because he set disappearing messages on and any communication is deleted after 24hrs. I found an email address on Nissan website for Leeds but email has been returned as 'undelivered, not in use'. I've used the online complaint template to request an email address but no response. I've had a look on Trustpilot where other customers are directed to Facebook and private message. I've sent a message and received an automated response with the Lookers website link advising this for contact details. Telephone number and online form only. There is a postal address so I have resulted to the old way of sending a letter!!! After all this time I would prefer to make my request and complaint in writing and it's very frustrating process. An email address for the dealership or the manager would be so much easier and considered to be a reasonable request but I'm not sure I understand why this is so difficult to obtain.

Adult looked after us from start to finish he was patient and knowledgeable

Good MorningWe have had an on going issue with the Navara,Engine management light then DPFGoes in limp mode,This has been going on through warranty,And never resolved, now out of warranty been told at a cost of £800 to fix,Although never resolved through warranty,With me coming backwards and forwards plus cost of loan vehicle,Which you can check on records,Lookers Nissan Leeds,Now Engine management light and dpf back on again,Frustrated doesn't even cut it.Regards

Sam was extremely friendly and very communicative during the sale process. Great job by Sam and seamless process overall.

Dear Nissan Lookers Leeds Team,I am writing regarding a serious issue with the Citroën e-C4 I purchased from your dealership in January 2023. The vehicle was advertised as a two-year-old car with very low mileage (approximately 2,000 miles) and, crucially, as having a full and up-to-date service history.Last week the car displayed a warning message on the dashboard: “Electric Traction System Fault – Urgent repair needed.”After researching the issue, I learned that this type of fault has caused some drivers’ vehicles to stop suddenly, including on motorways. This is particularly concerning, as my wife—who primarily drives the vehicle—is a doctor commuting daily to Sheffield via the motorway.I contacted the Citroën branch in Wakefield, who booked the car in for diagnostics. I paid almost £400 for diagnostic checks and a software update, which they believed might resolve the issue. Unfortunately, the same fault reappeared yesterday.I contacted Citroën again and was informed that the required next step is to replace the air-conditioning compressor, as the fault relates to cooling the high-voltage battery. The quoted cost for this repair is £1,900. Citroën confirmed that this repair could have been carried out free of charge as a goodwill gesture due to the low mileage—however, this is not possible because the car did not receive its first scheduled service at one year old, as required.Citroën checked their database and confirmed that the car missed this first service. This directly contradicts the information provided at the time of sale. Your advertisement—which I have attached—stated that the car had been serviced. I relied on this when purchasing the vehicle.Because the car was not serviced as advertised, I am now being held responsible for a £1,900 repair that should have been free. This is a direct financial loss caused by misleading information in your sales listing.I am requesting that Nissan Lookers Leeds urgently take responsibility for this issue and cover the full cost of the repair, as I should not be penalised for a service that your advertisement indicated had been carried out.If this matter cannot be resolved promptly and fairly, I will have no choice but to seek legal advice and pursue the issue through a solicitor.I hope we can resolve this without escalation.Kind regards,Kamil Moczynski