Sam was extremely friendly and very communicative during the sale process. Great job by Sam and seamless process overall.

Dear Nissan Lookers Leeds Team,I am writing regarding a serious issue with the Citroën e-C4 I purchased from your dealership in January 2023. The vehicle was advertised as a two-year-old car with very low mileage (approximately 2,000 miles) and, crucially, as having a full and up-to-date service history.Last week the car displayed a warning message on the dashboard: “Electric Traction System Fault – Urgent repair needed.”After researching the issue, I learned that this type of fault has caused some drivers’ vehicles to stop suddenly, including on motorways. This is particularly concerning, as my wife—who primarily drives the vehicle—is a doctor commuting daily to Sheffield via the motorway.I contacted the Citroën branch in Wakefield, who booked the car in for diagnostics. I paid almost £400 for diagnostic checks and a software update, which they believed might resolve the issue. Unfortunately, the same fault reappeared yesterday.I contacted Citroën again and was informed that the required next step is to replace the air-conditioning compressor, as the fault relates to cooling the high-voltage battery. The quoted cost for this repair is £1,900. Citroën confirmed that this repair could have been carried out free of charge as a goodwill gesture due to the low mileage—however, this is not possible because the car did not receive its first scheduled service at one year old, as required.Citroën checked their database and confirmed that the car missed this first service. This directly contradicts the information provided at the time of sale. Your advertisement—which I have attached—stated that the car had been serviced. I relied on this when purchasing the vehicle.Because the car was not serviced as advertised, I am now being held responsible for a £1,900 repair that should have been free. This is a direct financial loss caused by misleading information in your sales listing.I am requesting that Nissan Lookers Leeds urgently take responsibility for this issue and cover the full cost of the repair, as I should not be penalised for a service that your advertisement indicated had been carried out.If this matter cannot be resolved promptly and fairly, I will have no choice but to seek legal advice and pursue the issue through a solicitor.I hope we can resolve this without escalation.Kind regards,Kamil Moczynski

I am writing to formally escalate my outstanding complaint regarding the purchase of my brand-new Nissan Qashqai (Registration: YJ25 CLG), collected on 26th July 2025 from Nissan Lookers Leeds.While the paintwork were finally resolved on 11th November, and the initial vehicle faults was resolved on a pervious date. I am extremely disappointed that despite 3–4 follow-up emails requesting confirmation of the agreed compensation, I have received no response at all.Summary of the issueAs detailed in my earlier complaint:• The vehicle was handed over with multiple faults (paint chips, faulty headrest, glove compartment opening while driving, and the car being dirty on handover).• I was assured at point of sale by Mr. Tom Joynson that these issues would be resolved promptly and that compensation would be provided.• Repairs were carried out, but the paintwork was not done to the correct standard on the first visit, requiring further return.• I experienced persistent poor communication from both Mr. Joynson and Mr. Makaza Tembo, repeatedly having to chase updates for over two months.Although the work was eventually completed to an acceptable standard, the overall experience was stressful, inconvenient, and far below the standard expected when purchasing a new vehicle.Outstanding issueIt has now been over four months since the original complaint, and despite multiple follow-up emails, I have still not received the compensation that was agreed by the Sales Manager at the time of collection.Being ignored at this stage only adds to the frustration and reinforces the negative experience I have already endured.What I am requestingI am now requesting:1. Immediate confirmation of the compensation agreed by Mr. Joynson2. A date by which this compensation will be issued3. A written explanation for the ongoing lack of communicationPlease treat this as my final attempt to resolve this matter directly with Lookers.If I do not receive a response within 7 days, I will have no choice but to escalate my case to The Motor Ombudsman and provide all previous communication as evidence of unresolved issues and poor customer service.I hope it does not come to that and that we can settle this matter promptly and professionally.

I bought an used car from Lookers Nissan Leeds on 25th Sept and had some awkward experience after signing the documents to purchase the car, PJ72 RRO, your Salesman, Tomas had told me that I needn’t worry about the car as Lookers Nissan Leeds is a big Dealership and the car will be delivered like new, like the ones in the Showroom so I was confident and happy to buy immediately, it will have at at least 9 months of MOT and a new Service too. I went home and brought my fiancé that day to have a look and he signed the documents and I put a deposit down.Before the delivery of the car I did go down to have a look and it had more scratches than previously. They explained that there was a Construction site next door so I just let them sort it out.On the actual day of completion, they couldn’t deliver the car on time, my partner took half a day of work to sort out the insurance and to get the finance ready (bank transfer) etc and we had already transferred our old car’s insurance over to this new car so lost the admin fees. Paul, one of the Manager was annoyed with us and does not want to talk to us.We waited for the second date for delivery but this time we were extra cautious so didn’t transfer the insurance until the last minute. We paid the full balance by bank transfer and went down to Lookers Nissan Leeds, found some large scratches on the boot area and small paint chip on the driver’s door. The Manager, Dan asked us to pay an extra £300 as would cost £1.3K his staff said, to have this paintwork done so we agreed and took the car.After 2 days, there was a tyre pressure alert on the dashboard, Dan told me to press the reset button and that they will check it when I bring it down for the paintwork.Later on I found out that there was a Recall by Hyundai on this car but no one mentioned this to us before or after the Sales. It was on the MOT which wasn’t given to us either.Lewis Groundwell delivered the car to us at the Lookers Nissan Leeds Showroom and David Li, my finance signed the documents and paid for Road Tax. Lewis said that the Company will send us the GardX details and Warranty by email which we have still not received. I did not want to purchase this but was kind of pressurised into it. With the other paintwork warranty product they were selling, we initially paid for it as also pressurised into it, later I managed to get it cancelled as they tired a few times to get rid of the blemishes/scratches and dents etc but it didn’t work so Dan, the Manager took the price of this product off the total price.Tomas emailed me to say they managed to book Hyundai for the Recall of this car on 27th Nov 2025 and asked me to bring the car down a couple of days earlier so we agreed for 25th Nov 8.15am and that they will provide a courtesy car. On 24th Nov I called Tomas at the office in the morning and he said he would come back to me. At 5pm I had to call him as he didn’t call back and I was worried he’d go home. Tomas told me that they didn’t have a courtesy car for me and that I should come on Thursday 27th Nov as the car has to go to Hyundai for the Recall (already booked over a month ago). I just don’t understand why Lookers Nissan Leeds didn’t contact me earlier as I have Schedules booked and had to change them, this was and still very frustrating as I am always having to chase for things to be done all the time. The follow up Customer Service is very poor.Now I am stuck as Hyundai sent me a Video Report of the tyres when they did the Recall and said a tyre needed immediate attention. I tried to call Lookers Nissan but all the people in charge had gone home and the Receptionist told me to write an email to Dan and Lewis and to include the video which I did.Dan is saying that the OSF Depth Tread was 3.1mm when I took the car and now it’s 2.7mm and it’s legal but the NSF is 6.6mm both on the front axis. The difference is too much and can cause damage and problems, I find this unsafe. I have spoken to Dan and emailed him but he will not replace the tyre. I haven’t emailed him regarding the Consumer’s Rights Act 2015. If they did not delay matters and it was within the 30 days, I would definitely ask for a refund immediately.I am still waiting for someone to respond regarding PJ72 RRO and also I have the courtesy car but not sure if I can still drive it as the document I signed said the insurance was until Monday.Please can someone help/advise.

cust purchased a vehicle in Sept when they picked up the vehicle there was a note for the tyre pressure. A recall had been missed. The dealership kept hanging the date. Front tyre is out of the legal limit. Within month the tyre was illegal. cust is still not happy with the vehicle and feels like it is not save. Dealership informed the cust should have bought a new car, if they had told her that they would put everything right.

Purchased a used car Citroen C3 in September. I raised previous issues which were dealt with by business manager. One of the issues was a fault with the car and was assured Citroen had been contacted to check if recalls related to car. We have had multiple repeat incidents including 2 near misses drive on motorway / ring road at 60 mph if need to brake sharply ( not emergency stop level) the car cuts outs completely with engine fault error message showing before cut out. Car stops and can’t restart for approx 5 minutesI contacted lookers again and was told by senior service advisor the original concern on the first incidence they could only check the error message code and did not have the diagnostic equipment to do a complete check. I was told I would need my warranty and would need to go to a Citroen garage to get the car checked out. I asked if I would have to pay anything if I had to take it elsewhere , I was advised either the Citroen garage or myself would have to claim it back through the warranty.One dealership couldn’t look at it until the end of January and gave me another garage details, they have booked it in for next Friday. I do not have my warranty documentation as I never received it despite Leanne stating she had sent it twice,I ran lookers again and was told Leanne was on another call and she would ring me straight back - she never didI emailed both the business manager and sales manager who I had previously dealt with and didn’t receive a response. I wanted to know what the 6 month guarantee covered as I had check Consumer act. Full refund within 30 days which I am outside of due to purchasing the car and then going on holiday for 2 weeks. up to 3 months 1 attempt to repair or replacement.I am struggling to understand why lookers didn’t disclose a full diagnostic wasn’t conducted after the first reported near miss and why I have to book it into another garage to get full diagnostic completed following repeated near miss. On 3 of these occasions of engine fault and car coming to a stop we have only just avoided being in a multi vehicle pile up.

​Dear Nissan Leeds Management,​This email serves as a formal complaint and an official Notice of Intention to Reject the vehicle purchased from your dealership on November 10, 2025.​Transaction Details:​Vehicle Purchased: Nissan Qashqai (Manual)​Registration: BG67 RPV​Date of Purchase: 10/11/2025​Part-Exchanged Vehicle: BMW X3 (YC63 FNM)​Salesperson: Makaza Tembo​Reason for Complaint (Short-Term Right to Reject)​I am exercising my right to reject the vehicle within the 30-day period afforded by the Consumer Rights Act 2015 due to the vehicle not being suitable for my needs (not of satisfactory quality/fit for purpose).​Transmission: The manual transmission is unsuitable for my current requirements; I require an automatic vehicle.​Size: The vehicle is proving to be too small, and I require a larger car.​Unacceptable Communication​I have attempted to contact the salesperson, Makaza Tembo, by both phone and email since the date of purchase to discuss this issue, and I have been completely ignored. This lack of response is unacceptable.​Required Resolution​I require a resolution within 7 days. I am seeking one of the following:​Option 1 (Replacement): A replacement vehicle of a suitable size and with an automatic transmission, negotiated to an agreeable value.​Option 2 (Full Reversal): A full cancellation of the sales agreement, requiring the return of the Nissan Qashqai (BG67 RPV) and the immediate return of my part-exchanged vehicle, the BMW X3 (YC63 FNM).​Please confirm receipt of this notice and inform me of the next steps you will take to resolve this matter.​Yours sincerely,​Sorin Stratula07787215566sorinstratula1978@gmail.com

Dear Sir/Madam,I am writing to make a formal complaint regarding the refund of my £99 deposit, which has still not been returned by Holdcroft Nissan.I paid a deposit of £99 on 11 August 2025 for a white Nissan Qashquai vehicle reg RJ69MKK. I first requested a refund on 15 September 2025 due to changes in my financial circumstances. Shortly afterwards, another car became available (Grey Hyundai Kona) which I attempted to reserve. However, following a recent health diagnosis and further financial strain, I decided to completely withdraw and confirm my refund request on 24 September 2025.I was informed at that time that my refund would be processed and received by the end of that week (26 September 2025). Despite this assurance, I have still not received my refund. I have followed up several times and been told on several separate occasions that the refund would be processed, yet nothing has been done. The staff member who originally handled my deposit and refund request was Mason Rammell from Nissan Hanley.It has now been over a month since my refund request, which is completely unacceptable. I have been polite and patient throughout, but the repeated delays and lack of communication have caused considerable stress and frustration, particularly in light of my current health situation.On the 24th October 2025, i spoke to Mr Cameron Love from Nissan Hanley who reassured me that the refund would be processed by the 27th October 2025, which never happened.On the 28th October 2025, i contacted Nissan Lookers Leeds where i was told to make the transfer by Mason and spoke to who i believe is one if the managers Paul Allen, who confirmed my transfer was recieved into the Nissan Lookers Leeds bank account, he then asked that i emailed him my bank details for the refund to be processed, which i did and the refund should take up to 7 to 10 working days.It has now passed the 10 working days and i have not recieved my refund. I am beginning to get frustrated for the kack of commitment to get this matter sorted and i will go to higher length if needs too as this is taking the piss.I therefore request that this matter be immediately escalated and investigated as a formal complaint. I expect the refund to be processed without any further delay, and written confirmation provided once payment has been made so i know it has been dealt with as the kack of world keeping and commitment has now put me off dealing with Holdcroft altogether and i will also not be recommending Holdcroft to anyone i know. It is sad as i was a regular customer who's curent vehicle was purchased from Holdcroft.If this matter is not resolved promptly, I will have no choice but to escalate it further to Trading Standards as well as seek advice regarding my rights under the Consumer Rights Act 2015.Please treat this as an official complaint under your internal complaints procedure, confirm that it has been logged and escalated, and provide me with the outcome of the formal complaint once it has been reviewed.Deposit was paid into the following account:Account Name: Lookers Leeds Nissan Business CurrentAccount Number: 63533308Sort Code: 60-15-08Reference Name: Gloria AsidiAmount Paid: £99.00Refund to be paid to:Account Holder: Gloria AsidiSort Code: 04-00-04Account Number: 76403654I look forward to your urgent response, confirmation that my refund has been processed, and the formal outcome of this complaint.Kind regards,Gloria AsidiMy mobile number: 07848696322Email Adress: gloriaasidi@gmail.com

Purchased a vehicle 14th October, reported as 1 owner and full service history. No paper work to confirm of this information. The salesman is not returning the calls from the customer. No hand book they were going to get back to him. No record of service history. Traded car had full service history and ensured the information was available. Cust is happy to drive the car from Aberdeen and dump it back on your forecourt.

I am writing to you to raise an issue about: Car DealershipThe issue that I have experienced was: I purchased the car from Lookers Nissan Leeds dealership over a month ago . It’s a car with low mileage , just 10000 on the clock and was described to me as perfect condition . I bought it without being there in person and had a car delivered .I also purchased extended warranty together with the car ( date of car purchase 19 September )I have not received the warranty ever since . I am also missing second key and a service book .As soon as the car arrived , me and my partner noticed that 2 left doors of the car are a different shade and texture . The car was re sprayed , with no mention of a paint job during the purchase .The quote to repaint comes to £2500 and dealership refuses to take responsibility for it . They offered me a good will gesture of £400 towards it or to return a car which I do not want to do.It occurred on: 2025-09-19This meant that This situation has caused significant stress, disruption, and loss of time. I purchased a rare, low-mileage Hyundai Kona Iron Man Edition with no disclosure of prior bodywork. The paintwork turned out to be severely botched, requiring £2,500 to correct—yet the dealership offered just £250 and later on £400 (verbal undertaking ) . I’ve spent over a month chasing responses, missing documentation (key, service book, warranty), and trying to resolve an issue that should never have occurred.The emotional toll of dealing with this daily, the uncertainty around the car’s condition, and the threat of having to start over with a new vehicle have been exhausting. I chose this car for its expressive design and symbolic value. Instead, I’ve been left with a damaged product, poor communication, and no meaningful resolution. This has undermined my trust in the dealership and disrupted my personal and professional life.I want Lookers to take full responsibility for the undisclosed, substandard paintwork and cover the full cost of professional correction—quoted at £2,500. I do not wish to return the car, but I expect it to be restored to the standard it was sold under.I also want the dealership to promptly provide the missing second car key, service book, and warranty documentation.Finally, I expect a meaningful gesture of goodwill to reflect the time, stress, and disruption this situation has caused. I’ve spent over a month chasing resolution, dealing with daily uncertainty, and facing the emotional toll of potentially starting over. This has impacted my personal and professional life, and I expect Lookers to acknowledge that.I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.Yours faithfully,Tatiana ZaslavskayaThe dealership Lookers Nissan LeedsHyundai Kona special edition ( marvel Ironman edition )40 The Sidings,Dunton Green SevenoaksTN132YDResolver Case Reference: RES11087011Dear LookersI am writing to you to raise an issue about: Car DealershipThe issue that I have experienced was: I purchased the car from Lookers Nissan Leeds dealership over a month ago . It’s a car with low mileage , just 10000 on the clock and was described to me as perfect condition . I bought it without being there in person and had a car delivered .I also purchased extended warranty together with the car ( date of car purchase 19 September )I have not received the warranty ever since . I am also missing second key and a service book .As soon as the car arrived , me and my partner noticed that 2 left doors of the car are a different shade and texture . The car was re sprayed , with no mention of a paint job during the purchase .The quote to repaint comes to £2500 and dealership refuses to take responsibility for it . They offered me a good will gesture of £400 towards it or to return a car which I do not want to do.It occurred on: 2025-09-19This meant that This situation has caused significant stress, disruption, and loss of time. I purchased a rare, low-mileage Hyundai Kona Iron Man Edition with no disclosure of prior bodywork. The paintwork turned out to be severely botched, requiring £2,500 to correct—yet the dealership offered just £250 and later on £400 (verbal undertaking ) . I’ve spent over a month chasing responses, missing documentation (key, service book, warranty), and trying to resolve an issue that should never have occurred.The emotional toll of dealing with this daily, the uncertainty around the car’s condition, and the threat of having to start over with a new vehicle have been exhausting. I chose this car for its expressive design and symbolic value. Instead, I’ve been left with a damaged product, poor communication, and no meaningful resolution. This has undermined my trust in the dealership and disrupted my personal and professional life.I want Lookers to take full responsibility for the undisclosed, substandard paintwork and cover the full cost of professional correction—quoted at £2,500. I do not wish to return the car, but I expect it to be restored to the standard it was sold under.I also want the dealership to promptly provide the missing second car key, service book, and warranty documentation.Finally, I expect a meaningful gesture of goodwill to reflect the time, stress, and disruption this situation has caused. I’ve spent over a month chasing resolution, dealing with daily uncertainty, and facing the emotional toll of potentially starting over. This has impacted my personal and professional life, and I expect Lookers to acknowledge that.I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.Yours faithfully,Tatiana ZaslavskayaThe dealership Lookers Nissan LeedsHyundai Kona special edition ( marvel Ironman edition )40 The Sidings,Dunton Green SevenoaksTN132YDResolver Case Reference: RES11087011