​Dear Nissan Leeds Management,​This email serves as a formal complaint and an official Notice of Intention to Reject the vehicle purchased from your dealership on November 10, 2025.​Transaction Details:​Vehicle Purchased: Nissan Qashqai (Manual)​Registration: BG67 RPV​Date of Purchase: 10/11/2025​Part-Exchanged Vehicle: BMW X3 (YC63 FNM)​Salesperson: Makaza Tembo​Reason for Complaint (Short-Term Right to Reject)​I am exercising my right to reject the vehicle within the 30-day period afforded by the Consumer Rights Act 2015 due to the vehicle not being suitable for my needs (not of satisfactory quality/fit for purpose).​Transmission: The manual transmission is unsuitable for my current requirements; I require an automatic vehicle.​Size: The vehicle is proving to be too small, and I require a larger car.​Unacceptable Communication​I have attempted to contact the salesperson, Makaza Tembo, by both phone and email since the date of purchase to discuss this issue, and I have been completely ignored. This lack of response is unacceptable.​Required Resolution​I require a resolution within 7 days. I am seeking one of the following:​Option 1 (Replacement): A replacement vehicle of a suitable size and with an automatic transmission, negotiated to an agreeable value.​Option 2 (Full Reversal): A full cancellation of the sales agreement, requiring the return of the Nissan Qashqai (BG67 RPV) and the immediate return of my part-exchanged vehicle, the BMW X3 (YC63 FNM).​Please confirm receipt of this notice and inform me of the next steps you will take to resolve this matter.​Yours sincerely,​Sorin Stratula07787215566sorinstratula1978@gmail.com

Dear Sir/Madam,I am writing to make a formal complaint regarding the refund of my £99 deposit, which has still not been returned by Holdcroft Nissan.I paid a deposit of £99 on 11 August 2025 for a white Nissan Qashquai vehicle reg RJ69MKK. I first requested a refund on 15 September 2025 due to changes in my financial circumstances. Shortly afterwards, another car became available (Grey Hyundai Kona) which I attempted to reserve. However, following a recent health diagnosis and further financial strain, I decided to completely withdraw and confirm my refund request on 24 September 2025.I was informed at that time that my refund would be processed and received by the end of that week (26 September 2025). Despite this assurance, I have still not received my refund. I have followed up several times and been told on several separate occasions that the refund would be processed, yet nothing has been done. The staff member who originally handled my deposit and refund request was Mason Rammell from Nissan Hanley.It has now been over a month since my refund request, which is completely unacceptable. I have been polite and patient throughout, but the repeated delays and lack of communication have caused considerable stress and frustration, particularly in light of my current health situation.On the 24th October 2025, i spoke to Mr Cameron Love from Nissan Hanley who reassured me that the refund would be processed by the 27th October 2025, which never happened.On the 28th October 2025, i contacted Nissan Lookers Leeds where i was told to make the transfer by Mason and spoke to who i believe is one if the managers Paul Allen, who confirmed my transfer was recieved into the Nissan Lookers Leeds bank account, he then asked that i emailed him my bank details for the refund to be processed, which i did and the refund should take up to 7 to 10 working days.It has now passed the 10 working days and i have not recieved my refund. I am beginning to get frustrated for the kack of commitment to get this matter sorted and i will go to higher length if needs too as this is taking the piss.I therefore request that this matter be immediately escalated and investigated as a formal complaint. I expect the refund to be processed without any further delay, and written confirmation provided once payment has been made so i know it has been dealt with as the kack of world keeping and commitment has now put me off dealing with Holdcroft altogether and i will also not be recommending Holdcroft to anyone i know. It is sad as i was a regular customer who's curent vehicle was purchased from Holdcroft.If this matter is not resolved promptly, I will have no choice but to escalate it further to Trading Standards as well as seek advice regarding my rights under the Consumer Rights Act 2015.Please treat this as an official complaint under your internal complaints procedure, confirm that it has been logged and escalated, and provide me with the outcome of the formal complaint once it has been reviewed.Deposit was paid into the following account:Account Name: Lookers Leeds Nissan Business CurrentAccount Number: 63533308Sort Code: 60-15-08Reference Name: Gloria AsidiAmount Paid: £99.00Refund to be paid to:Account Holder: Gloria AsidiSort Code: 04-00-04Account Number: 76403654I look forward to your urgent response, confirmation that my refund has been processed, and the formal outcome of this complaint.Kind regards,Gloria AsidiMy mobile number: 07848696322Email Adress: gloriaasidi@gmail.com

Purchased a vehicle 14th October, reported as 1 owner and full service history. No paper work to confirm of this information. The salesman is not returning the calls from the customer. No hand book they were going to get back to him. No record of service history. Traded car had full service history and ensured the information was available. Cust is happy to drive the car from Aberdeen and dump it back on your forecourt.

I am writing to you to raise an issue about: Car DealershipThe issue that I have experienced was: I purchased the car from Lookers Nissan Leeds dealership over a month ago . It’s a car with low mileage , just 10000 on the clock and was described to me as perfect condition . I bought it without being there in person and had a car delivered .I also purchased extended warranty together with the car ( date of car purchase 19 September )I have not received the warranty ever since . I am also missing second key and a service book .As soon as the car arrived , me and my partner noticed that 2 left doors of the car are a different shade and texture . The car was re sprayed , with no mention of a paint job during the purchase .The quote to repaint comes to £2500 and dealership refuses to take responsibility for it . They offered me a good will gesture of £400 towards it or to return a car which I do not want to do.It occurred on: 2025-09-19This meant that This situation has caused significant stress, disruption, and loss of time. I purchased a rare, low-mileage Hyundai Kona Iron Man Edition with no disclosure of prior bodywork. The paintwork turned out to be severely botched, requiring £2,500 to correct—yet the dealership offered just £250 and later on £400 (verbal undertaking ) . I’ve spent over a month chasing responses, missing documentation (key, service book, warranty), and trying to resolve an issue that should never have occurred.The emotional toll of dealing with this daily, the uncertainty around the car’s condition, and the threat of having to start over with a new vehicle have been exhausting. I chose this car for its expressive design and symbolic value. Instead, I’ve been left with a damaged product, poor communication, and no meaningful resolution. This has undermined my trust in the dealership and disrupted my personal and professional life.I want Lookers to take full responsibility for the undisclosed, substandard paintwork and cover the full cost of professional correction—quoted at £2,500. I do not wish to return the car, but I expect it to be restored to the standard it was sold under.I also want the dealership to promptly provide the missing second car key, service book, and warranty documentation.Finally, I expect a meaningful gesture of goodwill to reflect the time, stress, and disruption this situation has caused. I’ve spent over a month chasing resolution, dealing with daily uncertainty, and facing the emotional toll of potentially starting over. This has impacted my personal and professional life, and I expect Lookers to acknowledge that.I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.Yours faithfully,Tatiana ZaslavskayaThe dealership Lookers Nissan LeedsHyundai Kona special edition ( marvel Ironman edition )40 The Sidings,Dunton Green SevenoaksTN132YDResolver Case Reference: RES11087011Dear LookersI am writing to you to raise an issue about: Car DealershipThe issue that I have experienced was: I purchased the car from Lookers Nissan Leeds dealership over a month ago . It’s a car with low mileage , just 10000 on the clock and was described to me as perfect condition . I bought it without being there in person and had a car delivered .I also purchased extended warranty together with the car ( date of car purchase 19 September )I have not received the warranty ever since . I am also missing second key and a service book .As soon as the car arrived , me and my partner noticed that 2 left doors of the car are a different shade and texture . The car was re sprayed , with no mention of a paint job during the purchase .The quote to repaint comes to £2500 and dealership refuses to take responsibility for it . They offered me a good will gesture of £400 towards it or to return a car which I do not want to do.It occurred on: 2025-09-19This meant that This situation has caused significant stress, disruption, and loss of time. I purchased a rare, low-mileage Hyundai Kona Iron Man Edition with no disclosure of prior bodywork. The paintwork turned out to be severely botched, requiring £2,500 to correct—yet the dealership offered just £250 and later on £400 (verbal undertaking ) . I’ve spent over a month chasing responses, missing documentation (key, service book, warranty), and trying to resolve an issue that should never have occurred.The emotional toll of dealing with this daily, the uncertainty around the car’s condition, and the threat of having to start over with a new vehicle have been exhausting. I chose this car for its expressive design and symbolic value. Instead, I’ve been left with a damaged product, poor communication, and no meaningful resolution. This has undermined my trust in the dealership and disrupted my personal and professional life.I want Lookers to take full responsibility for the undisclosed, substandard paintwork and cover the full cost of professional correction—quoted at £2,500. I do not wish to return the car, but I expect it to be restored to the standard it was sold under.I also want the dealership to promptly provide the missing second car key, service book, and warranty documentation.Finally, I expect a meaningful gesture of goodwill to reflect the time, stress, and disruption this situation has caused. I’ve spent over a month chasing resolution, dealing with daily uncertainty, and facing the emotional toll of potentially starting over. This has impacted my personal and professional life, and I expect Lookers to acknowledge that.I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.Yours faithfully,Tatiana ZaslavskayaThe dealership Lookers Nissan LeedsHyundai Kona special edition ( marvel Ironman edition )40 The Sidings,Dunton Green SevenoaksTN132YDResolver Case Reference: RES11087011

Dear Complaints Team,I am writing to formally raise a complaint regarding my recent experience with Nissan Lookers Leeds, following the purchase of a brand-new Nissan Qashqai (Registration: YJ25 CLG) on Saturday, 26th July 2025.Unfortunately, the experience has been far below the standard I expected. Upon collection of the vehicle, I identified the following issues:• Paint chips on the exterior• Faulty headrest• Glove compartment opening while driving• The car was visibly dirty in the showroom at the time of handover.In addition to these concerns, the communication from both the Sales Manager, Mr. Tom Joynson, and the Sales Executive, Mr. Makaza Tembo, has been extremely poor. Despite sending several emails, I have received little to no response, and timelines for feedback and resolution have not been adhered to.At the point of collection, I was assured that these issues would be resolved promptly and that I would be compensated accordingly. The vehicle was dropped off the following week for repairs. While the headrest and glove compartment were fixed, and a full valet was carried out, the paintwork was not repaired as promised. Instead of a professional respray, the chips were touched up with a paint pen, which is entirely unacceptable for a brand-new vehicle.Since then, I have had to chase both Mr. Joynson and Mr. Tembo repeatedly, with little to no communication or progress. This situation has now been ongoing for over two months, and I am extremely dissatisfied with the level of aftercare and customer service I have received.Given the lack of action, I am now escalating this matter to your complaints department in the hope of receiving a timely and professional resolution. I would like a clear update on how this will be addressed and what compensation will be offered for the inconvenience and ongoing issues.Please confirm receipt of this email and advise of the next steps as soon as possible.Yours sincerely,Christina Goodall

I am writing to formally raise a complaint regarding my recent experience with Nissan Lookers Leeds, following the purchase of a brand-new Nissan Qashqai.Unfortunately, the experience has been far below the standard I expected. Upon collection of the vehicle, I identified the following issues:• Paint chips on the exterior• Faulty headrest• Glove compartment opening while driving• The car was visibly dirty in the showroom at the time of handover.In addition to these concerns, the communication from both the Sales Manager, and the Sales Executive, has been extremely poor. Despite sending several emails, I have received little to no response, and timelines for feedback and resolution have not been adhered to.At the point of collection, I was assured that these issues would be resolved promptly and that I would be compensated accordingly. The vehicle was dropped off the following week for repairs. While the headrest and glove compartment were fixed, and a full valet was carried out, the paintwork was not repaired as promised. Instead of a professional respray, the chips were touched up with a paint pen, which is entirely unacceptable for a brand-new vehicle.Since then, I have had to chase repeatedly, with little to no communication or progress. This situation has now been ongoing for over two months, and I am extremely dissatisfied with the level of aftercare and customer service I have received.Given the lack of action, I am now escalating this matter to your complaints department in the hope of receiving a timely and professional resolution. I would like a clear update on how this will be addressed and what compensation will be offered for the inconvenience and ongoing issues.

I am formally escalating a serious issue regarding a Hyundai Kona Iron Man Edition vehicle purchased from your Leeds dealership. The car was sold to me a month ago with only 10,000 miles and no disclosure of prior bodywork.An independent assessment ( report attached ) has since revealed extensive, substandard paintwork—described as the worst the specialist had seen—with a quoted £2,500 required to correct the mismatched finish.Please also note that I waited for the assessment to be arranged in one of the nearest dealerships to me (Tonbridge) and this was not done . I was advised by Tom Joynson to take it to an independent assessor , which I did .This level of damage was not disclosed at point of sale and materially affects the presentation and value of the vehicle. I chose this car for its rarity and expressive design. I do not wish to return it—I want it restored to the standard it was sold under.In addition, I have yet to receive:• The second car key• The service book• The warranty documentationThese are standard inclusions and should have been provided at the point of sale. Their continued absence, alongside the slow and dismissive communication, has caused significant disruption.The offer of £250 to cover paint correction that I received this morning from Daniel Lewis is not only inadequate—it fails to acknowledge the severity of the issue, the breach of sale expectations, or the time and emotional toll this situation has caused. I have spent a full month of daily back-and-forth, chasing resolution, absorbing stress, and facing the possibility of starting over. That is not cost-free.I am requesting the following within 5 working days:1. A formal response from senior leadership addressing the paintwork issue and proposed resolution2. Delivery of the missing key, service book, and warranty documents3. A gesture of goodwill that reflects the time, stress, and disruption this situation has causedThis message is being sent to:• VehicleComplaints@lookers.co.uk• CustomerFeedback@lookers.co.uk• FandIComplaints@lookers.co.uk• With reference to Phil Gregg (Leeds Branch Manager) and Alex Smith (Executive Chair, Lookers Group)If unresolved, I will escalate to Trading Standards, the Motor Ombudsman, and seek legal advice regarding misrepresentation and breach of sale expectations.I trust you will treat this matter with the urgency and professionalism it requires.

I am writing to formally raise a complaint regarding my recent experience with Nissan Lookers Leeds, following the purchase of a brand-new Nissan Qashqai (Registration: YJ25 CLG) on Saturday, 26th July 2025.Unfortunately, the experience has been far below the standard I expected. Upon collection of the vehicle, I identified the following issues:•Paint chips on the exterior•Faulty headrest•Glove compartment opening while driving•The car was visibly dirty in the showroom at the time of handover.In addition to these concerns, the communication from both the Sales Manager, Mr. Tom Joynson, and the Sales Executive, Mr. Makaza Tembo, has been extremely poor. Despite sending several emails, I have received little to no response, and timelines for feedback and resolution have not been adhered to.At the point of collection, I was assured that these issues would be resolved promptly and that I would be compensated accordingly. The vehicle was dropped off the following week for repairs. While the headrest and glove compartment were fixed, and a full valet was carried out, the paintwork was not repaired as promised. Instead of a professional respray, the chips were touched up with a paint pen, which is entirely unacceptable for a brand-new vehicle.Since then, I have had to chase both Mr. Joynson and Mr. Tembo repeatedly, with little to no communication or progress. This situation has now been ongoing for over two months, and I am extremely dissatisfied with the level of aftercare and customer service I have received.Given the lack of action, I am now escalating this matter to your complaints department in the hope of receiving a timely and professional resolution. I would like a clear update on how this will be addressed and what compensation will be offered for the inconvenience and ongoing issues.Please confirm receipt of this email and advise of the next steps as soon as possible.

I HAVE TRIED FOR THE PAST 10 WEEKS TO INFORM JOSH CLARKE/ SALES TEAM THAT THERE ARE SEVERAL AFTERSALES ISSUES WITH MY 2020 NISSAN QASHQAI. ALL CORRESPONDENCE HAS BEEN IGNORED, EVEN VIA A COMPLAINT PROCEDURE PRIOR TO THIS ONE.I HAVE A SMALL LIST OF IMPORTANT ISSUES THAT I NEED RESOLVING AND WILL SUBMIT THEM UPON REQUEST. I HAVE NOT PAID £13.5K ON A USED CAR FOR IT TO HAVE THINGS MISSING.PLEASE ADDRESS MY COMPLAINT URGENTLY AS YOUR CUSTOMER AFTERSALES SERVICE HAS NOT BEEN KIND TO ME.

To Whom It May Concern,I am writing to formally raise a complaint regarding the purchase and subsequent experience with the Peugeot 5008 (registration number SL69 ZGN), which I purchased from your dealership on Friday, 20 June 2025.This letter follows on from a prior written complaint submitted on 22 June 2025, which I have attached below for reference and context.Recurrent Mechanical FailuresSince purchase, the vehicle has experienced two breakdowns within a 12-week period. Most recently, on Monday, 15 September 2025 between 13:00–13:15, the engine management light reappeared while I was travelling with my baby. I immediately parked the vehicle at my parents’ house and contacted Daniel, who advised me to restart the car. The warning persisted, and I reiterated my refusal to drive the vehicle due to safety concerns.Daniel arranged for the vehicle to be recovered from my parents’ address and provided a Nissan X-Trail as a temporary courtesy vehicle, with insurance cover set from 15–22 September.Fault Diagnosis and Vehicle Rejection DiscussionOn Wednesday, 17 September at 09:38, Daniel informed me that the fault stemmed from an improperly installed turbo fitted prior to my purchase. He presented two options: repair or rejection of the vehicle. Given the seriousness of the issue, I was granted time to consider the available options.Later that day, my partner Matt and I visited the dealership to discuss matters in person. Daniel expressed his view that repairing the turbo would resolve the problem and claimed that the first breakdown was likely caused by the improper installation, despite previously stating the issue was related to coding. This contradiction raised serious concerns about the reliability and transparency of the information provided.We communicated our dissatisfaction with the vehicle’s reliability from the outset, particularly as the issue stemmed from a critical part replacement performed shortly before the sale.Daniel introduced us to Craig, the workshop controller, who displayed a commendable level of professionalism and integrity throughout. Craig informed us that the supply pipe was not replaced alongside the turbo, which likely led to oil starvation and subsequent failure. He also mentioned the possibility of poor service history contributing to the fault—something made more concerning given the limited documentation available.When asked whether he would personally use or allow his family to travel in the vehicle, Craig strongly advised rejection due to the possibility of further underlying issues.Despite this, Daniel later re-engaged as though expecting us to accept the vehicle. I reaffirmed my decision to formally reject the vehicle and agreed to allow time for a suitable replacement to be found. We clearly stipulated that any replacement must be like-for-like in terms of model, age, and mileage. You have since experienced considerable difficulty in sourcing a like-for-like vehicle, and at notable higher cost, which leads us to question the true value of the Peugeot 5008 at the time of purchase. We believe the vehicle was sold at a reduced price in an attempt to dispose of it quickly. Furthermore, we have been made aware that the vehicle had previously been classed as beyond its shelf life at Star City due to the length of time it had remained in Lookers’ possession.Service History ConcernsWhen I queried the service history, Daniel advised that the vehicle had been serviced by Lookers on 17 June 2025. He later attached an invoice by email, but upon review, this invoice was in fact for the turbo replacement and not for a service. The same invoice stated the next service was due on 18 June 2025 and the next MOT due on 2 June 2026 — both of which are demonstrably inaccurate.In addition, the onboard computer has not been reset and continues to display a service due in 9 weeks. Combined with the absence of any genuine service documentation, this raises serious doubts as to whether a service was ever carried out at all. With no paperwork to verify the work and conflicting information being presented, the claimed service history cannot be trusted. This misrepresentation of the vehicle’s maintenance record is unacceptable and further undermines confidence in the vehicle and in Lookers’ duty of care at the point of sale.Fraudulent Warranty ClaimLater that same day, I was shocked to receive a message from RAC Warranty stating a claim had been submitted against my policy. This is contrary to our discussions, as the issue predates both my ownership and the activation of the warranty.Upon querying the RAC, I was informed that the claim was submitted by “Lookers,” but without any specific name attached. I reported the matter to RAC and was advised that they would investigate further.This raises a serious concern regarding the integrity of your business operations. Submitting a claim for a pre-existing fault under my policy appears to be an attempt to shift costs onto a third party unethically.Daniel’s explanation that this was a miscommunication between garages is implausible. A claim form containing my personal details cannot be submitted accidentally—it requires intent.RAC Policy DiscrepancyOn Friday 24th September, I contacted the RAC to verify the details of the policy. The RAC has confirmed that the policy is valid only from 20 June 2025 to 19 June 2026. No extension has been applied, contrary to the agreement made at the time of the initial breakdown. In addition, there is no phone or email record with RAC of any discussion regarding such an extension.What makes this matter more concerning is that, only a few weeks ago, I raised this issue with Daniel, who provided written confirmation by email that the extension had been authorised. The additional year of RAC cover was specifically agreed as part of the outcome to my original complaint, and Daniel’s written assurance formed the basis of that resolution. This inconsistency is unacceptable and requires urgent clarification.Insurance Oversight and Communication FailureOn Monday, 22 September, we noted that the insurance on the X-Trail was due to expire at 6 PM. No communication was received from Lookers. When my partner Matt contacted the dealership, he was told to wait five minutes for an update. Over an hour later, Paul responded, stating that insurance had been extended to Friday, 26 September.This lapse means the courtesy vehicle was uninsured for a period—a serious legal and safety concern.Despite Daniel’s absence due to illness, no one else proactively communicated with us regarding insurance or replacement options. At this point, we had been without a resolution for over a week, with most contact being instigated by us.Breakdown of Courtesy VehicleOn Friday, 26 September at approximately 9:45 AM, the courtesy vehicle also broke down at Thackley Corner. I secured the vehicle and Matt attempted to contact Daniel, who initially said he could not assist and that I should contact the RAC.Due to the vehicle being registered to Lookers, I was unable to submit an RAC claim online. After further contact from Matt, Daniel arranged for recovery with an estimated wait of up to five hours.During this time, I stood in a hazardous location diverting traffic and enduring verbal abuse from drivers due to the obstructive position of your vehicle. I sent photos to Daniel, at which point Craig kindly intervened and assisted me, once again displaying the only professionalism encountered throughout this ordeal.Unprofessional Conduct and Rejection ProcessWhen I followed up with Daniel for a resolution, his demeanour became patronising and dismissive. He accused me of possibly misfuelling the vehicle and suggested I may have drained the battery—both of which are false (as evidenced by receipts).During our discussion with Daniel on Wednesday 24th September, Daniel had produced a rejection letter calculating an £800+ excess mileage charge and stated I must contact the finance company to proceed. However, upon doing so, I was advised this is your responsibility, not mine. We also hold a record of the mileage at the time of purchase and at the time of the vehicle being collected on 15 September, and there is a significant discrepancy between the actual mileage recorded and the mileage figure presented in Daniel’s letter. This raises serious concerns about the accuracy and integrity of the documentation provided, and appears to be a deliberate attempt to inflate charges unfairly. Furthermore, both myself and Matt have requested a copy of this letter from both you and Daniel. Despite repeated assurances that it would be sent, it has never been received. The version presented to us was neither on headed paper nor signed by Daniel, raising serious questions regarding its legitimacy—concerns only reinforced by your continued inability to provide a copy.In the same conversation on Wednesday 24th September, Daniel proposed sourcing a vehicle at auction, preparing it (at an estimated cost of £600), and selling it to me at cost—effectively asking me to pay again for a vehicle due to your dealership’s error.Following the breakdown of the Nissan X-Trail on Friday 26th September, I refused a second courtesy vehicle as I will not accept being made to feel as though I am being done a favour after receiving such inadequate service and being sold a defective vehicle.Summary of Concerns1. I was sold a vehicle that was not roadworthy at the time of purchase, due to a critically faulty turbo installation.2. I have experienced multiple mechanical failures, including the breakdown of both the purchased vehicle and a replacement courtesy vehicle.3. A fraudulent warranty claim was submitted against my RAC policy for a fault that clearly predated my ownership.4. The agreed additional year of RAC cover, promised as part of the outcome to my original complaint, has not been honoured.5. There has been a failure to maintain continuous insurance cover on the courtesy vehicle provided, leaving me uninsured for a period of time.6. There is a significant discrepancy between the actual mileage recorded and the inflated mileage figure presented in the rejection letter, raising concerns of deliberate misrepresentation to impose unfair charges.7. Communication from Lookers has been severely lacking and, at times, patronising, dismissive, and unprofessional.8. I was asked to shoulder costs that are not my responsibility, including preparation fees for a replacement vehicle.9. Evidence suggests the Peugeot 5008 was sold below its true market value in order to dispose of it.10. Your business has failed in its duty of care and responsibility under the Consumer Rights Act 2015, causing significant stress, inconvenience, and financial risk.Desired OutcomeIn accordance with my statutory rights under the Consumer Rights Act 2015, I am formally rejecting the vehicle and require a full refund of all monies paid, together with the repayment of any costs I have incurred as a direct result of this matter.In addition, I require the following:1. Written confirmation that the rejection process has been initiated by Lookers with the finance provider, and that all outstanding finance has been settled in full.2. A formal apology for the treatment I have received, including the repeated failures in communication and professionalism.3. An internal investigation into the fraudulent warranty claim submitted under my RAC policy, with written confirmation of the outcome.4. Written clarification regarding the RAC policy extension that was promised as part of the resolution to my original complaint, but has not been honoured.5. Compensation for the significant stress, inconvenience, and loss of time I have suffered as a result of your actions and failures.If a satisfactory resolution is not confirmed within 14 calendar days of the date of this letter, I will escalate the matter to the Motor Ombudsman and Trading Standards without further notice.Yours sincerely,Danielle ClarkeBegin forwarded message:From: DANIELLE CLARKEDate: 22 June 2025 at 17:05:30 BSTSubject: Re: Danielle Clarke - SL69 ZGNTo whom it may concern,I am writing to formally raise a complaint regarding the vehicle I purchased from your dealership—Peugeot 5008, registration SL69 ZGN—on Friday, 20th June 2025.To provide brief context, I was contacted by Daniel on 6th June regarding upgrading my 2018 Nissan Qashqai. Given my family needs (I have three children), I specifically expressed interest only in a 7-seater Peugeot 5008. After numerous discussions with both Daniel and Josh, I agreed to purchase the above-mentioned vehicle.I collected the vehicle from your forecourt at approximately 17:15 on 20th June. Less than 19 hours later, at 12:25 the following day and after driving no more than 10 miles, the vehicle broke down at a junction. The car failed to respond when accelerating and instead rolled into the main road, becoming completely immobilised. Despite efforts from passers-by, the vehicle could not be moved due to a locked handbrake and being stuck in 'park'. I was alone in the vehicle at the time, but had my children been with me, the consequences could have been far more serious.My partner and father arrived shortly after, and due to the dangerous positioning of the car, my father had to block the road to prevent an accident. The police, who happened to be passing, intervened and conducted temporary traffic control. At 12:30, my partner contacted your dealership and spoke with Josh, who advised us to contact the RAC under the vehicle’s warranty. However, RAC was unreachable, and when we called back, Atif informed us there was nothing he could do due to it being the weekend. Online attempts to initiate recovery through RAC confirmed that no active policy was in place. This was later confirmed by our own research: RAC policies only activate after 15 days, and the car had been in our possession for under 24 hours.After further discussion involving the police and Atif, the police agreed to recover the vehicle at Lookers’ expense. I have video evidence of this process. Please note the vehicle could not be turned off, the battery has likely drained, the driver’s window would not close, and the electronic boot had to be manually shut.Later, we visited the dealership and spoke to Atif in person. I was deeply dissatisfied with his dismissive and unprofessional attitude. He made it clear that the only available solution was to provide me with a temporary Qashqai—a 5-seater manual with only two ISOFIX points. This is in no way a suitable alternative to the 7-seater automatic Peugeot 5008 I had purchased, and in fact contradicts the very reason I part-exchanged my previous Qashqai.Atif’s attitude was abrupt, unhelpful, and lacked any understanding of the seriousness of the situation. When asked for service history or background on the Peugeot, he responded dismissively, claiming it would be “difficult” to find such information. I was further told that my only options were to wait for a diagnosis or to possibly take my previous vehicle back—again, a vehicle I explicitly stated was no longer fit for purpose.I must acknowledge that Josh has been helpful and professional throughout the entire process, including after the breakdown. However, the lack of support and accountability from the management team, particularly Atif, has been wholly unacceptable.To reiterate:• The vehicle broke down within 19 hours and 10 miles of purchase.• The RAC policy was inactive, despite assurances.• Your team were unable to help, requiring police intervention.• The temporary replacement vehicle is unsuitable.• Your representative's conduct was unprofessional and dismissive.I am awaiting a call by Monday lunchtime with an update on the Peugeot. Please be advised that should this issue not be resolved to my satisfaction, I will escalate the matter further. I am fully aware of my rights under the Consumer Rights Act 2015. A vehicle failing within such a short timeframe indicates it was not of satisfactory quality at the time of sale, and contradicts your assurance that it was fully serviced and inspected to the highest standard.I look forward to your response.Kind regards,Danielle07961 493501On 21 Jun 2025, at 14:58, Atif Malikwrote:Please see belowRegards,Atif MalikSales ManagerLeeds Nissan83-85 Kirkstall Road | Leeds | LS3 1HSP: 0113 386 8200 M: 07968627430www.lookers.co.uk/nissanFrom: Atif MalikSent: 21 June 2025 13:10To: Adam Devoy; Daniel LewisCc: Paul Allen; Carol Porter; Josh ClarkeSubject: Danielle Clarke - SL69 ZGNThis customer collected their Peugeot 5008 yesterday, it has broken down today in the middle of the road. (Vehicle on, stuck in Park – as electronic parking break Police unable to push it out of the road.Just been on with the customer trying to arrange RAC call-out which they are unable to do as they cannot locate policy although it has been set-up as per DDF.The Police have been on the phone with me due to it being a safety concern they are having to recover the vehicle, the customer of course wants this covering which I have agreed to do due to the breakdown and being the right thing to do given the situation.Customer is coming in today to collect a courtesy vehicle, if one allocated is required for service customers or C&D’s Monday/during the week I am sure a Sales car can be used.Just an FYI for all involved in case you need to get involved in Dans or my absence from next weekRegards,