I contacted Lookers today to advise my Juke NG23 UED (22,000 miles) had completely shut down (no power at all) I have been advised by several mechanics it is the alternator or drive belt which is a widely documented/known fault on Nissan Juke - when I spoke to customer service I was advised my warranty had expired 20 days ago so they would not help at all regardless of this being a widely known fault. Further discussions have advised I need to get the car to them at my expense then pay for a diagnostic (£150) before they can even advise on repair options. I've bought several cars from you over the years but I will not be going forward

Submitted form fields:Customer Web Form Type: Service Plan EnquiryFirst Name: NicolaLast Name: Forbes-ThomasEmail Address: nforbesthomas@yahoo.co.ukTelephone Number: 07738155569Enquiry details: I recently visited the showroom to discuss my services and obtain copies of the service reports, where I was informed that I had missed a service. When I asked how this could be as the app, the car and the garage contact me when they are due, I was informed that a new IT system had messed up the system where notifications and next services were not present and also all old paperwork was gone too. They could only show the lists of services. I have since handed the car back and I am being charged for said missing service paperwork, which I have disputed as I believe I am not fully to blame for the missed service. If someone could email me back confirming that the IT system was changed over and this effected the notification of reminders and access to past paperwork I would be grateful.Dealership: Lookers Nissan NewcastleDealership ID: 77E85403-001D-4F41-93F1-51D52ED6EAB1Current Vehicle - Type: CarCurrent Vehicle - VRM: NA72 CTFCurrent Vehicle - Mileage: 0Source: https://www.lookers.co.uk/servicingEngagement Score: 0Customer Session Interactions:https://www.lookers.co.uk/servicing

Formal Complaint Letter – Nissan Juke MD71 OKJLynsey firman37 Bishop Rock DriveNewcastle upon TyneNE12 8NAlynsey82marie@icloud.com0750651723615 July 2026Customer Services DepartmentLookers NissanNewcastle upon TyneSubject: Formal Complaint – Nissan Juke MD71 OKJ (Purchased 11 Months Ago)Dear Sir/Madam,I am writing to raise a formal complaint regarding my Nissan Juke, registration MD71 OKJ, purchased from Lookers Newcastle upon Tyne approximately 11 months ago. The vehicle has developed multiple serious faults and has required breakdown assistance twice, which is unacceptable for a car of this age, mileage, and price.Since purchasing the vehicle, I have experienced the following issues:•The car leaps forward unexpectedly, creating a significant safety risk.•The vehicle has broken down twice due to alternator failure.•The car was supplied with only a 6‑month MOT, despite being sold as a recently purchased vehicle.•After only 2,500 miles, I am now being told I must pay £800 for brake pads and discs during a service — an unreasonable cost given the extremely low mileage and the short period of ownership.These faults and costs are not consistent with a vehicle that is “of satisfactory quality” or “fit for purpose” as required under the Consumer Rights Act 2015. A car that has broken down twice, exhibits dangerous driving behaviour, and requires major brake work after minimal use clearly does not meet the standards expected.Lookers Newcastle have been no help at all.47 times I have rang the service team however somehow Nissan staffing is a customer issue.All in all this Vehicle has been in twice previously for the gearbox, Third time New sensor and camera due to ABS, Mot 6 months in at a cost to us, Mechanically broken down twice needing recovery from the AA.Nissan have sold me a faulty car with many dangerous mechanical faults, Advised the gearbox is an issue of the model/make and we will have to live with it. Why should we just live with it after paying almost £300 per month for an unsafe vehicle.I think its only fair that a copy of the Pre-checks date and time stamped before we bought the vehicle are sent to us ASAP.6 month after purchase we were advised break pads, 12 month in break discs after only 2000 mile therefor Nissan has clearly sold a vehicle with discs and pads within Amber range knowing this is dangerous to the innocent customers.I am requesting the following resolution:•A full investigation into the vehicle’s faults, including the alternator failures and the dangerous leaping‑forward behaviour.•Confirmation of whether the brake wear is due to a manufacturing defect, given the extremely low mileage.•Repair at no cost, or an alternative remedy such as replacement or refund if the faults cannot be resolved.•A written response within 14 days outlining how you intend to resolve this matter.If this issue is not addressed promptly and appropriately, I will escalate the matter to Trading Standards and consider further action.I expect this complaint to be taken seriously given the safety implications and the repeated failures of the vehicle.Yours faithfully,Lynsey Firman

I bought the car July 2025 with 2 year warranty which we paid additional costs for. We were led to believe the car came with 12 months MOT& Service. January 2026 - 6 months later we had to pay for MOT and now July 2026 after only 2500 miles max advised we have to pay for service (The service I can live with). My issue is now is I am being advised we need to replace discs and pads to the tune of over £500.This vehicle must of been sold to us with Amber warnings for both of these issues as I have only had the vehicle 11 months and only driven just over 2000 miles if that!We feel no checks have been done on this vehicle prior to selling to us as the vehicle has been back in to service team 5/6 times, 3 times for car launching itself forward (No one explained this was a common fault at the point of sale - The car is not safe or fit for purpose) The car has broken down on 2 occasions within 3 months due to the same reason the Alternator not charging the battery. The first time we were advised the socket in the alternator replaced, Less than 900 miles later the same issue again.When the car was in for MOT in January the service team tried to charge us for an expired tyre replacement cannister which should of been provided considering we paid £16000 for the car 6 month prior (We should not of been paying for the MOT either) we were told this would be replaced at no cost to us. When my car broke down the first time again we were advised we had to pay for an expired tyre cannister so this had need been rectified the first time, Again we were told this would be done. When I arrived to collect my car I requested they check this had been done and again it had not. Steve from sales (Always helpful with us) had to source one for us.On both occasions I have broken down RAC have no knowledge of the car or owner on there file so I could not utilise the breakdown aspect of the warranty and had to use the AA instead.My car has been in since Sunday the 12th July after breaking down again due to Alternator.my husband rang 47 times yesterday to the service team with no response in the end I had to ring sales to find someone who could help.Same issue today 15.07.26 No clue when my car will be fixed or when i will get it back, The car is not fit for purpose, It is unsafe and unpredictable.We were going to change the car however £12000 is an insult with us having to pay a further 2,000 to clear the finance company.I am shocked this model of Juke has not been recalled due to the leaping forward i have almost written my car off more times than i can remember and suffering with neck pain due to the constant emergency breaking.The after care from Nissan has been appalling considering when your trying to sell a vehicle nothing is a problem.I have thought about all of these issues and the service has been disgusting.

Bought in 2022 a Vauxhall Moka (used),Week ago he went to PX at another dlr and was offered 3k at market value.Placed £500 deposit with intentions of buying the car.Went in and dlr inspected the car, and can’t buy the car on this due to a mileage discrepancy.Was given a print out with the mileage discrepancy.Customer’s now lost the van, and £500 deposit so he’s unhappy with the situation.He wants the car rejected with mileage deduction, as per his conversations with the solicitor.

Hello, I am writing to log a formal complaint against Brandon Thompson and Ray Haslem at the Lookers Nissan Newcastle branch. During recent phone calls, they have both explicitly stated that I 'cannot reject a car for cosmetic damage' after a failed statutory repair attempt. This is a direct breach of the Consumer Protection from Unfair Trading Regulations 2008 (Misleading Actions). They have deliberately used false legal information to deter me from exercising my rights under the Consumer Rights Act 2015. I have already sent my formal vehicle rejection letter to management, but I require an internal investigation into Brandon's conduct and written confirmation that your staff are being re-trained on UK consumer law.Regards,Dylan

Lives 4 and half away from Newcastle – car seen was Nissan Newcastle BMW X3.Brother sourced the car and spoke w/ the manager whom looked at the car, and BMW was priced £24,300 – promised the car would be polished, refurbed alloys, and sort chip on the windscreen which is on the messages.Went over to collect the car, and found the car’s got the cosmetic issues (valet, wind screen chip), unhappy as they have messages stating this is all done, and the customer spent 4 hours to travel to the dealership.Cust. unhappy about this, as he's had to travel quite far via train and also had to cancel the insurance which then cost him £90.

Good morning,As you can see from the email below I have had significant problems with my vehicle. The car is now back with Lookers at Portland Road again. This time the car not only requires a regen (which has been done multiple times) it now also requires a turbo change. I want this complaint escalated to a senior manager within the complaints department. This vehicle has had multiple regens, there is no way it can have a turbo failure. It has had engine oil changes and regens every six months. There is obviously an underlying problem with this car. The speakers in the doors don't even work properly never mind the engine!I request the following information via the Freedom of Information Act:• how many times should a Nissan Micra require a regen over the course of 15 years?• how many times should a Nissan Micra require a turbo over the course of 15 years?• how many Nissan Micra's have been recalled for the above 2 continuous faults?I will use this information to plan my next step under legal advice.Sue Mulholland

Dear Customer Relations,I am writing to make a formal complaint regarding the 2019 Range Rover Velar I purchased from Lookers in August 2023.Since purchasing the vehicle, I have experienced repeated and significant mechanical faults, including four breakdowns caused by battery failure within the first six months, a complete battery replacement, filter-related issues and, most recently, a gearbox fault.The latest repair cost approximately £2,400, and the vehicle was off the road for over a week. Despite this, the warning light returned on the very first day after the vehicle was returned to me. This has left me with no confidence that the underlying issue has been resolved.Overall, the vehicle has required around £6,000 of repairs during my ownership. I appreciate that used vehicles can require maintenance, but I do not believe this level of repeated mechanical failure is reasonable for a vehicle of this age, value and purchase price.I ask that Lookers review the full repair history, investigate why the latest repair has not resolved the fault, and work with me to find a fair resolution. Given the ongoing reliability issues and repeated inconvenience, I have lost confidence in the vehicle and would welcome discussions about an appropriate way forward.I look forward to your response.Kind regards,Mrs T Smillie

The vehicle was advertised and sold as a one owner vehicle. I have checked this.When I have received the V5 it shows that it has 2 previous owners.I always look for a one owner and full service history.I feel as if you have misrepresented the details of the vehicle. I wouldn’t have purchased it knowing it had 2 previous owners and not the one you had it advertised as.This will now affect the resale value of the vehicle.Please let me know how you would like to compensate me , due to this matter.