I bought a Nissan Juke in June 2025; I have just had its MOT done and it failed because the brake fluid cap is missing. I have not had any other work done on the car and I certainly have not touched the cap. So basically I was sold a car, and have been allowed to drive it illegally, since June 2025. I have now also had to pay extra for another MOT. It has also been identified as having tyres that are perishing and cracking, therefore unsafe to use and I have also had to buy 4 new tyres. This is all since June 2025 so highly unacceptable that I bought a car with tyres in such poor condition. I bought a car through your dealership as I thought you were a trusted dealer. I expect you to let me know how I will be compensated otherwise I will need to take further actions. The registration of the car is NL20 XJT.

Dear Customer Services,I am writing to make a formal complaint regarding the service plan that was sold to me when I purchased my new Nissan X-Trail from Lookers Nissan Newcastle on 27 March 2021.At the point of sale, the service plan was presented to me as a cost-saving option which would reduce the overall cost of servicing the vehicle over the term of the agreement. However, the sales team were fully aware that I was an employee of the company and therefore entitled to staff-discounted rates on both service labour and parts through the dealership.Had the service plan been explained correctly and compared against the staff rates available to me, it would have been immediately clear that the plan was not financially beneficial and would actually cost me significantly more than simply paying for each service individually.I have since obtained the genuine staff pricing directly from your service and parts departments and compared this against the total amount paid under the service plan.The breakdown is as follows:• Year 1 Service: £129.60• Year 2 Service: £203.11• Year 3 Service: £129.60Total servicing cost at staff rates: £462.31Service plan payments:• £23.99 per month for 32 months = £767.68This means I have paid £305.37 more than I would have paid had I simply used my staff entitlement and paid for the services individually.I believe the service plan was mis-sold to me because:• It was sold on the basis that it would save me money.• The dealership was fully aware of my employee status and entitlement to discounted servicing rates.• No meaningful comparison was provided between the service plan cost and the staff pricing available to me.• Had accurate information been provided, I would not have agreed to purchase the plan.Given the circumstances, I am requesting reimbursement of the £305.37 difference between the service plan cost and the actual servicing costs available to me through staff pricing plus any interest lost/accrued.I would appreciate a full review of this matter and a written response within 14 days.Yours faithfully,Andrew Collier56 Eglinton Street, Sunderland, SR5 1DS07788231839andycollier1@virginmedia.com

Good afternoon,I wish to make a complaint regarding a car that was purchased from Lookers, Portland Road, Newcastle, on 28/11/25.The car is a Landrover Discovery Sport, Registration SC22 WHP.The complaint surrounds four fault issues with the car, and the worse than poor communication, pre sales checks, and after sales care from the dealership, in trying to resolve this satisfactorily.It would appear that the dealership knew about the faults but only disclosed one when we arrived to collect the car.The four fault issues were as follows:1) rear light cluster requiring replacement due to ingress of moisture.This was the fault we were directed to by the sales representative Sam Fuller. We were informed that this had been discovered the day before (27/11/25) whilst the car was in for MOT testing, but couldn't be replaced in time due to the part requiring to be ordered.This was supposedly the only thing picked up during the MOT and that the car had passed with no other issues. The MOT certificate wasn't printed off as promised but we were told we could access the DVLA website at our convenience and print off a copy if required. The replacement light cluster would be managed by Sam Fuller, where the car was to be booked into a Landrover garage near to our home for the repair to be carried out and paid for by the dealership. This was to be arranged in 2 weeks, due to Sam Fuller being on annual leave.In the end, I had to take this on board to ensure the replacement part was fitted.2) chip and horizontal crack damage to centre bottom of front windscreen.As it was raining heavily when we collected the car, I didn't notice until we were on route home to Scotland. The fault had been noticed by Craig Newman, Senior Service Adviser, by his own admission, having picked the car up from it's MOT the day before, and as I later found out, had been noted on the MOT certificate as a 'Repair as soon as possible (minor defect) - windscreen damaged but not adversely affecting driver's view Central Front (chip in windscreen)'.3) Tyre pressure warning light illuminated on the dashboard a few miles from the dealership, warning to check tyre pressures of both front tyres. On checking them, both fronts were underinflated at 29 and 30 and should be 37. Surprising considering the car was only in the servicing department the day before where it supposedly received a thorough check. Thankfully only underinflated and not punctured.The underinflated tyres was a one off issue rectified by myself and has posed no further problems.4) After the tyre pressure warning light, the engine management light illuminated on the dashboard, approximately 60 miles from the dealership.Having pulled in, I contacted both the dealership and RAC (warranty, including breakdown cover), where eventually, I was advised to continue to drive home as there were no other symptoms, and it would have been a minimum 4 hour wait with no guarantee of identifying the issue.When we nearly home we received a phone call from Craig Newman, Senior Service Adviser, asking us to return the car to the dealership before closing time to exchange for a courtesy car, however, due to the time and distance away that we were, this was impossible to achieve.In addition, we were relieved to have nearly made it home, and weren't keen to attempt a return journey with a car that had an illuminated engine management light with no further information on what the problem was, and whether driving it any further may have caused further damage.After further discussion and me chasing up Craig Newman on numerous occasions, I made an appointment to visit the local Landrover garage, where it was established what was wrong with the car, identifying problems with the diesel particulate filter, dated prior to us purchasing the car.Having been told by Lookers dealership that a car goes through a completely thorough systematic check including a diagnostic check, I am surprised this wasn't picked up and rectified prior to the car being placed on the forecourt for sale.Further down the line of continued struggle with dealership communication, I had been informed I was to communicate solely with Ray Haslam, Used Car Sales Manager, and in doing so eventually managed to get the engine management light problem rectified with a replacement diesel particulate filter and the rear light cluster replaced at a local Landrover garage at the dealership's expense.I did have to wait a considerable length of time for this to happen and to be reimbursed for the two diagnostic check invoices that I had to pay prior to the car being released, which I wasn't particularly happy about either.Initially Ray Haslam was very helpful, and once he got involved, sourced a nice courtesy car for me very quickly, delivered to my home, as he was aware that I had family care commitments and could not be without a reliable car. I was much appreciative of this, as no one else had managed to achieve this and it was adding to the stress at that time. He placed no time limit on the length of time we had the car which was a relief. The car was uplifted and returned with no issues.The remaining fault issue is with the chip and crack to the windscreen and it seems the dealership has no intention of resolving this.The last communication I received was by email from Ray Haslam, Used Car Sales Manager, in response to my email dated 19/3/26 asking once again for an update on how to progress the last of the issues, being the chip and crack on the windscreen. Mr Haslam asked me for photographs to be sent of the damage which I did, via email, being delivered on 20/03/26 to his inbox. I am still awaiting a response.I find the windscreen damage particularly galling, as being a distance sale, I was asked to photograph and send pictures of any damage on my traded in vehicle, which I genuinely did for a true trade in value, and had to confirm no windscreen damage on my trade in, which there wasn't. Shame the same courtesy wasn't applied to me with the vehicle I was purchasing.I also have a problem with being asked by the dealership to organise a claim on my insurance to replace the windscreen, as the damage occurred prior to me getting the car, and has been timestamped on the MOT certificate, so I don't believe is right asking my insurance company to cover the cost of damage incurred prior to the insurance starting on this car. This seemed underhand to me.In addition to a large number of phone calls to the dealership, I have sent many emails, and can supply copies if required, to show my willingness and patience to sort these problems out, especially when I have had to make repeated polite requests to get things moving forward, but I am extremely unhappy and very disappointed that we are now in May of 2026 and I am still spending time trying to resolve this.I feel now that I have no other alternative than to approach the Complaints Department as I am getting nowhere.Regards,Susan Menelaws11 Robinsland DriveWest LintonPeeblesshireScottish BordersEH46 7JD

I put my car in for service on 16th February and when I got the car back I noticed the service book was not there. I just left the folder that came with the car on the passenger seat with the locking wheel nut.I rang a week later, 25th February when I had time, to see if it had been left behind. They said they'd check and get back in touch. I never received a call back. I then rang back 2 days later, 27th February. They did not have the service book and said that every was online so it would be fine and that it was a known problem with cars going out without service books. I was told they would request a new one and recieve it by post. Ive then left it a couple of months as I was told it takes up to a month. Ive recieved nothing, no service book, an email or a phone call to say it has been ordered or on the way.I then range the branch again asking for a manager to get help rather than make a complaint. The person I spoke to on the phone said they'd email the manager with all my details to contact me, this was April 25th. Its now the 14 may and I've had no contact from the branch.I'd like this matter resolved please, with the log book sent out. I expect better service from lookers in terms of getting the service book in the first place but the support afterwards has been nothing short of disappointing and feels like I've been going round in circles.Ive placed down the original car registration that I purchased. The car now has a private reg which was used to book the service ac24slc

cust paid £250 deposit beginning of March. He rejectd the vehicle and would like his deposit back please

cust had a booking today 08.05 with a CC. the cust has turned up today and there was no vehicle available. There was a missed call whilst the customer was at work yesterday at around 15.48 cust returned the call at 16.53 and was told it would be a courtesy call and everything was okay with the booking. Cust arrived this morning to be told there was no CC for him, they an rebook for next Friday but cust needs to check availability.

I am submitting a complaint regarding my recent vehicle purchase and ongoing issues.The vehicle has already been returned for repair to address stone chip and paintwork defects. However, the repair remains unsatisfactory, with visible filler, uneven/raised areas, and noticeable buffing marks across the panels. The vehicle is therefore not of satisfactory quality.In addition, I am experiencing multiple further issues, including faults with the front sensor and camera system, with warnings indicating that the front camera and anti-collision system are unavailable.I have also identified that the rear left brake light is loose/wobbly, suggesting it has not been correctly refitted and may present a further safety or electrical concern.I understand arrangements are being made to bring the vehicle back in for repair of the sensor issue, however I require that all outstanding issues, including the paintwork and brake light fitting, are properly addressed at the same time.I am willing to allow the vehicle to be repaired, but this must be carried out to a professional standard so that all faults are fully resolved. At this stage, I am looking for a complete and lasting resolution to the issues rather than repeated partial repairs. I would prefer to resolve this amicably, however if the issues cannot be resolved satisfactorily, I will consider exercising my rights under the Consumer Rights Act 2015.Please confirm how you intend to proceed.

Vehicle repaired on the 18th March due to e-power failure and breakdown. - RAC escorted me to Nissan Newcastle.Happened again on the 4th April as e-power system failure and breakdown. however the car reset after 1 hour so cancelled RAC and managed to drive short distance home followed by family member for safety. Now on driveway at home address, unused and feel the vehicle is unsafe.We have formally rejected the vehicle based on safety to my family and have contacted Novuna Vehicle Solutions who are dealing with our complaint.

I would like to activate an Excess Return Voucher for my Nissan - reg NA24 DHZ. I had it for first year after purchase, and last year after service. Despite information on your website advertising it with the Customer Promise along side T&Cs that say it is a product I can have. But, I cannot activate it. I eventually found an online form which doesn't work as I get no email back. The dealership can't help, nor can Nissan Insurance or Customer Services. It has been sugessted by Nissan Insurance that the dealer needs to provide a link. Can you help?

Hi,I would like to arrange the return of the above recently purchased vehicle at the Nissan Newcastle dealership. I have contacted the sales team there and listed the defects that have become obvious since the purchase on Friday afternoon, however I am awaiting a response and action plan. I have indicated that the condition of the car was not acceptable given the cost and age of the vehicle. Could you please confirm if there is any further information you require to accelerate the return process. I can forward the email I have sent with the list and supporting photos if required.I look forward to hearing from you soon.Kind regardsNeil Wakefield