Easy to followAfter dropping the car off I was sent the inspection report. As there was some work given as advisories I decided to have them done.I was told they would not be able to get the parts till the next day. I said this was fine.By 2pm the next day I had heard nothing so tried to call but got a constant engaged tone.I eventually got through to be told it would be ready for 3pmI arrived to be told that because of a problem my car was not ready.We waited approximately an hour before the car was ready.I feel that they could have communicated more to inform me and it not be my place to have to try to find out what was happening.My car has also always been cleaned inside and out in previous services but was not done this time.
Verified User
•
Oct 9, 2023
5.0/5
5.0/5
Everything was prepared for me, and all details covered.
Verified User
•
Oct 9, 2023
5.0/5
5.0/5
Very logical and easy to followVery prompt and efficient service Craig was excellent and very nice coffee while I waited
Verified User
•
Oct 9, 2023
4.0/5
4.0/5
Very pleased with service
Verified User
•
Oct 9, 2023
5.0/5
5.0/5
Because I could not get the online service to workNo problems
Verified User
•
Oct 9, 2023
5.0/5
5.0/5
Car parts will be replaced no cost as had just bought the car two weeks before.
Verified User
•
Oct 6, 2023
5.0/5
5.0/5
Craig was ever so helpful. Polite and friendly as well as professional. Did a good job and left my car spotlessly clean. Thank you Don.
Verified User
•
Oct 6, 2023
5.0/5
5.0/5
Straight forward processFirst class service A1++
Verified User
•
Oct 5, 2023
5.0/5
5.0/5
Very helpful, friendly and courteous throughout the whole process
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
Easy to followAfter dropping the car off I was sent the inspection report. As there was some work given as advisories I decided to have them done.I was told they would not be able to get the parts till the next day. I said this was fine.By 2pm the next day I had heard nothing so tried to call but got a constant engaged tone.I eventually got through to be told it would be ready for 3pmI arrived to be told that because of a problem my car was not ready.We waited approximately an hour before the car was ready.I feel that they could have communicated more to inform me and it not be my place to have to try to find out what was happening.My car has also always been cleaned inside and out in previous services but was not done this time.
Verified User
•
Oct 9, 2023
5.0/5
5.0/5
Everything was prepared for me, and all details covered.
Verified User
•
Oct 9, 2023
5.0/5
5.0/5
Very logical and easy to followVery prompt and efficient service Craig was excellent and very nice coffee while I waited
Verified User
•
Oct 9, 2023
4.0/5
4.0/5
Very pleased with service
Verified User
•
Oct 9, 2023
5.0/5
5.0/5
Because I could not get the online service to workNo problems
Verified User
•
Oct 9, 2023
5.0/5
5.0/5
Car parts will be replaced no cost as had just bought the car two weeks before.
Verified User
•
Oct 6, 2023
5.0/5
5.0/5
Craig was ever so helpful. Polite and friendly as well as professional. Did a good job and left my car spotlessly clean. Thank you Don.
Verified User
•
Oct 6, 2023
5.0/5
5.0/5
Straight forward processFirst class service A1++
Verified User
•
Oct 5, 2023
5.0/5
5.0/5
Very helpful, friendly and courteous throughout the whole process