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Only issue with booking was that initially I booked on-line and requested a "courtesy car". I had to telephone twice to receive confirmation of my booking and by that time there was no Courtesy car available.

Yeah. Everything about the repair work went as promised so happy with that. One thing I was not happy with though was the excess on insurance of about £18 I was asked to pay if I had taken a courtesy car while mine was being repaired. Now considering the repair was because the car needed a repair under warranty (because a warranty-covered part had failed) I think it is unfair to charge a customer for a courtesy car when it is not the customer's fault the car is in for service. In my opinion Nissan should cover this excess insurance because it really is their fault if a car has to return for a repair under warranty. For me it is not about the amount, it's the principle of fairness there that is missing. For normal service year, I don't mind paying, but for repairs under warranty (of which I have had two on a car less than two years old) I am not happy to pay the insurance excess on the courtesy car.

Had two services now but never received a video

Very happy with car collection service as well.

Craig in Nissan handled all aspects of this repair in a profession way as I expected as I have dealt with him before. Well done Craig and thanks again

No

Andy was great helping me purchase my first finance car. Everything was explained in detail and he was just an overall fantastic help from start to finish. Couldn’t thank him enough.

First class service.Friendly and professional.

As always had great reception and feedback from Nissan team(Anthony). Nothing was too much trouble.