I purchased a car from yourselves in September 2024 - 18 months ago.When I got the car there was issues with the modules as the car was stuck in comfort mode.Current faults:Red SOS light illuminated – the emergency call system is not functioning.InControl services not working – mobile apps, navigation, and connected features are offline.Mobile data not available (Ubigi SIM) – cannot connect.Interior lights do not illuminate when doors are opened, even though the dash correctly shows doors open.Vehicle history:When I acquired the car, delivery to me was delayed by weeks and weeks due to it being stuck on Comfort mode, which was resolved by the yourselves. It was also sent to lookers dealership in Motherwell in 2024 due to multiple other faults after delivery which were paid for by lookers Newcastle.This appears to be a continuation of module/communication faults affecting the vehicle’s Body Control Module (BCM) and Telematics Control Unit (TCU).I believe I was sold the car with these faultsRequest:Given that:These faults affect safety-critical systems (SOS/eCall)The interior light has never came on - I assumed I wasn’t doing something properly.the sos light has always been red - I thought that’s how it was supposed to be but have only now learned it should be orange. I’ve never had a car with wi fi before so I had no idea what it should or shouldn’t do.Maps have always been offline. Again I thought it was because I had to pay for an update.The infotainment system has never worked. Again I thought it was because I didn’t know what I was doing or because I wasnt setting it up properly.When the car was in the Motherwell branch I did ask them to help me set up the system but they told me they didn’t know how to do itI have spent the last 18 months trying to work out how to work the system before speaking to someone and realising that when it’s all put together - it’s not me it’s the car.It’s definitely not due to the subscriptions as I have live subscriptions and an active SIM card.I am requesting that the dealer submit a goodwill repair request to either reflash or replace the TCU/BCM as necessary, restoring all systems to full working order due to the car being sold to me with these faults.

Pistons have goneThe car was purchased 30-9-21, I have spoken to trading standards who have said we covered by the legislation. As the purchase is within the 6yr timeframe that the standard apply, the car has had regularly yearly services by Nissan the last one been approx 10 weeks ago

The vehicle i bought has so many issues that have not been told to me before i bought it i did tell the person who sold it to me after i had a test drive that there is something wrong with the gear but his reply to me was all the checks have been done everything is good to go after two days i bought the car it had issues with gear box which stil are not completely fixed my car was in nissan for over 5 months and after that few more times in for one weeks or so and i am not happy at all about what i have been sold they have sold me a car that was faulty i have legal rights i am aware off it very well but i did not want to go tbrough that route at all thats why i have been waiting so long one example is i have been waiting for over 2 months for my gear to be fixed the gear is flicking back when driving they have told me its safe to drive but noises are coming from the vehicle when driving what if something happens do they take the responsibility?what i want is them to take the car back and give me a vehicle that is not faulty i am willing to pay more if the vehicle is expensiver that the current one water is leaking from the sunroof and where the mirror is on drivers side keys not working properly got the battery's changed many times gear box problems which is very dangerous and there is a click noise coming from the front of the vehical front passenger door has issues like it make noises like its going to break down and sometimes it does not open at all So please try to resolve this issue as soon as possible please. I am not happy at all i have paid so much put it this way would you pay for a car that is faulty? Why should i if i knew it all from the dealer from the beginning how come can a dealership sell a car that has faults the only reason we bought the car was that we trusted them cause its a big dealership Nissan otherwise we would not purchase it at all. What we want is to return this vehicle and buy a vehicle from nissan that has no faults so an exchange and the reson i have not complaint before is that they had my vehical in nissan garage for most off the time and made me think that they will be resolving the problems.

I purchased Honda CRV, OE17 VKJ on 25/11/25 from sales person Joel at Lookers Nissan, Newcastle in good faith, price £15699 + £25 fuel, deposit of £250 paid on credit card and final balance of £15474 on finance sourced by myself.Happy with the vehicle and service I took the vehicle home and had no issues until Christmas day when picking up family for dinner the engine management light came on.I stopped the vehicle and checked the oil battery etc then carefully took the vehicle home.I found that the branch was open on the 27th so I called the number, I must have been on hold for 15 minutes when a lady answered, I explained my issue and she immediately said we can't look at the car as its a Honda, you will have to go to a Honda dealer and back charge us once the issue is diagnosed to which I replied thats wrong , I have just bought the car from you and I have 3 months warranty with you.She was adament in what she was saying so I rang Honda in Newcastle and explained my issue and even they said no that can't be right, but we can look at it but there will be a charge.I made an appointment with them for Tuesday the 30th.This was really bothering me by then so I rang Nissan again and asked to speak to Joel, again I explained the issue and he agreed she was wrong (and was from some call centre or other) and that I should bring it in on the 30th and leave it with them.When I returned they said that the vehicle required an air sensor (code P0133) and that also unbeknownst to me the alternator requires replacement as its only giving out 12v.So I said is this covered by the warranty to which he replied yes but we have to use genuine parts and they are expensive ,circa £1300, I asked what happens next and he said they would be in touch to book it in.By the 9th of January I hadn't heard anything from anyone at the branch so rang and asked for Joel again, he said he was awaiting approval to go ahead from the sales manager and would call me.After no contact I was in Newcastle with work and decided to call in, I spoke to Joel again who said he was still waiting and I said its 2 weeks since you looked at it and we're no further forward, I asked if the manager was in, he said yes but he was in a meeting and would then be leaving for the day, again he said he would ring me once he had approval.I have decided to complain as I feel I am being fobbed off in the hope I will go away but the fact is I have bought a car that after a month is faulty and it requires sorting out.I am fully aware of my consumer rights under the sale of goods act and I like the car and want it repairing but if this continues to drag on I will be forced to pursue a section 75 via my credit card and let them deal with the branch.

I am being bombarded with emails, texts and letters from Lookers Nissan Newcastle.I bought a car from Lookers at the end of November 2025. A few weeks later I received an email saying "your service is due". I replied saying that was not correct as the most recent service was done by Lookers in October. I received a reply saying the email had been automatically sent and just to ignore it.Since then I have received 2 further emails, 2 texts and 3 letters in the post all saying the same thing! Very frustrating!On the 2nd Jan I emailed to say it was getting a bit much, could they please modify their records with the correct service date for the vehicle and also asked for my name to be removed from the mailing list.I did not receive a reply to this.And then today I received yet another email! This is too much!

My Nissan Qashqai ND71 SPX went in forMajor service and MOT on 20th Oct ..Inv no. 31368052Charged £363.18 (incl vat) for service plus £61.67(incl vat )However (and here I hold my hands up for my forgetfulness!) I had taken out a Nissan service plan in Sept '24 covering 2025 and 2026 services with Lookers on agreement 163T02 and had been paying by monthly direct debit payments commencing Oct '24.When I discovered my error (but I am surprised there was no link to this agreement on my service history ... the car having been bought new from Lookers) in Nov '25, I contacted Craig Newman in the Service Dept to explain. Craig was sympathetic with me making my (silly ) mistake and did say that it other customers had made the same mistake.He intimated that a refund would definitely be made.However this has not been forthcoming and despite me ringing every week since, he has been unsuccessful in obtaining my refund.(I also spoke to his supervisor and Dean (Customer Service))Craig said the delay was due to computer glitch in credit transactions and could do nothing other than chase the Computer section.Apart from not receiving a speedy response to my request for repayment of the duplicated payment I did raise a complaint that I had no feed back from Lookers without me having go through the sometimes awful process of tying to get the Service Dept to answer their phone!!.I've waited a week since the Xmas holiday period finished and no contact from Lookers... this dreadful customer service.

I have previously asked for my details removing from your systems and for the emails and texts to stop. I requested this in September 2025. Today I have received another one, I did not ever sign up to receive these and previously have asked for them to be stopped and my details deleted from your database.You clearly do not know the rules regarding the handling of people's data and the data protection laws.Any further correspondence will be forwarded to the ICO.

I purchased a Qashqai (VRN - VO21WUJ) from the showroom in Feb 2023 and having had good experiences with other Nissan dealers I was confident that this would be the same. There were a number of issues even at the start when the salesman sent the V5 to the wrong address which led to a number of issues in regards to parking permits and fees for a replacement and he also add an element of the equity to the finance rather than a refund which he was supposed to do for approx £350. I accepted the errors again in good faith to Nissan dealerships. However, today I went to a Nissan Dealership in Darlington to see about exchanging my Qashqai for another and I was alarmed when they told me that the car I have on finance is valued at a staggering £4,000 less than what I owe on finance. I can not believe I have been sold a car in this way and I am extremely shocked that a company the size of Lookers would allow this to happen. I wish for an investigation to take place to see how it happened. Note - The dealership told me I was not the first person to complaint about the Nissan branch in Newcastle today and so I can only presume there are other complaints heading your way. I hope to hear from you soon.

online valuation was £14440 and approached the branch and offered £12500, not happy with the service and travelled in and wasted time. another valuation has been completed and offered £14440 online valuation 10 minutes after the meeting at dealership.car has it 14500 miles on clock and full service history and no marks on the car.felt insulted to be offered £2000 less than the car value

Please see previous complaint ticket reference 84657659 submitted on 13th Dec.It has been over 14 days and I have still not received a response.