Excellent service as usual.Could you please advise if the part required for leak on Shock Absorber is now in stock to enable to make appointment to have this done.

Very professional and I was kept in touch with throughout the service. Thanks to Adrian at reception who looked after us.

Great service for repair, vehicle was delivered quickly - excellent service representative

Very professional and approachable. Helped with the service plan as this was renewed incorrectly by EMAC and corrected the error quickly.Felt like a valued customer

I had fantastic experience, I originally asked for a courtesy car but fail to mention due to my condition I can only drive automatic and when I was shown the car it was manual I declined, I had to get a taxi there and back which isn’t a big deal but maybe in future a person should be asked about their preference of a manual or automatic.

I am a deaf customer and I could not access the video and understand what was being said as no subtitles. If it was uploaded to youtube or had otter ai as part of the package then it would have immediate live subtitling. Any chance of this being done? :)

Everyone I spoke to was courteous and polite, this always helps so thank you.

Lookers Newcastle was brilliant from start to finish, they were attentive and professional. Curtis dealt with my purchase. He was amazing throughout the whole journey. After two bad previous experiences with different garages, I was nervous and untrustworthy evidently. Curtis ensured I knew everything about the vehicle from start - finish, what work was being done, the whole process. He wasn't pushy like some car sales people can be. Absolutely amazing customer service, he is an asset to the Lookers team.Thanks again to Lookers, and especially Curtis. I certainly wouldn't hesitate to reshop at Lookers Newcastle.

Anthony Wells was extremely helpful and kept me up to date on the progress of my order every step of the way.

Mike Woods was brilliant from point of sale right through a six month delay. He kept me informed throughout A* service!