I purchased Honda CRV, OE17 VKJ on 25/11/25 from sales person Joel at Lookers Nissan, Newcastle in good faith, price £15699 + £25 fuel, deposit of £250 paid on credit card and final balance of £15474 on finance sourced by myself.Happy with the vehicle and service I took the vehicle home and had no issues until Christmas day when picking up family for dinner the engine management light came on.I stopped the vehicle and checked the oil battery etc then carefully took the vehicle home.I found that the branch was open on the 27th so I called the number, I must have been on hold for 15 minutes when a lady answered, I explained my issue and she immediately said we can't look at the car as its a Honda, you will have to go to a Honda dealer and back charge us once the issue is diagnosed to which I replied thats wrong , I have just bought the car from you and I have 3 months warranty with you.She was adament in what she was saying so I rang Honda in Newcastle and explained my issue and even they said no that can't be right, but we can look at it but there will be a charge.I made an appointment with them for Tuesday the 30th.This was really bothering me by then so I rang Nissan again and asked to speak to Joel, again I explained the issue and he agreed she was wrong (and was from some call centre or other) and that I should bring it in on the 30th and leave it with them.When I returned they said that the vehicle required an air sensor (code P0133) and that also unbeknownst to me the alternator requires replacement as its only giving out 12v.So I said is this covered by the warranty to which he replied yes but we have to use genuine parts and they are expensive ,circa £1300, I asked what happens next and he said they would be in touch to book it in.By the 9th of January I hadn't heard anything from anyone at the branch so rang and asked for Joel again, he said he was awaiting approval to go ahead from the sales manager and would call me.After no contact I was in Newcastle with work and decided to call in, I spoke to Joel again who said he was still waiting and I said its 2 weeks since you looked at it and we're no further forward, I asked if the manager was in, he said yes but he was in a meeting and would then be leaving for the day, again he said he would ring me once he had approval.I have decided to complain as I feel I am being fobbed off in the hope I will go away but the fact is I have bought a car that after a month is faulty and it requires sorting out.I am fully aware of my consumer rights under the sale of goods act and I like the car and want it repairing but if this continues to drag on I will be forced to pursue a section 75 via my credit card and let them deal with the branch.

I am being bombarded with emails, texts and letters from Lookers Nissan Newcastle.I bought a car from Lookers at the end of November 2025. A few weeks later I received an email saying "your service is due". I replied saying that was not correct as the most recent service was done by Lookers in October. I received a reply saying the email had been automatically sent and just to ignore it.Since then I have received 2 further emails, 2 texts and 3 letters in the post all saying the same thing! Very frustrating!On the 2nd Jan I emailed to say it was getting a bit much, could they please modify their records with the correct service date for the vehicle and also asked for my name to be removed from the mailing list.I did not receive a reply to this.And then today I received yet another email! This is too much!

My Nissan Qashqai ND71 SPX went in forMajor service and MOT on 20th Oct ..Inv no. 31368052Charged £363.18 (incl vat) for service plus £61.67(incl vat )However (and here I hold my hands up for my forgetfulness!) I had taken out a Nissan service plan in Sept '24 covering 2025 and 2026 services with Lookers on agreement 163T02 and had been paying by monthly direct debit payments commencing Oct '24.When I discovered my error (but I am surprised there was no link to this agreement on my service history ... the car having been bought new from Lookers) in Nov '25, I contacted Craig Newman in the Service Dept to explain. Craig was sympathetic with me making my (silly ) mistake and did say that it other customers had made the same mistake.He intimated that a refund would definitely be made.However this has not been forthcoming and despite me ringing every week since, he has been unsuccessful in obtaining my refund.(I also spoke to his supervisor and Dean (Customer Service))Craig said the delay was due to computer glitch in credit transactions and could do nothing other than chase the Computer section.Apart from not receiving a speedy response to my request for repayment of the duplicated payment I did raise a complaint that I had no feed back from Lookers without me having go through the sometimes awful process of tying to get the Service Dept to answer their phone!!.I've waited a week since the Xmas holiday period finished and no contact from Lookers... this dreadful customer service.

I have previously asked for my details removing from your systems and for the emails and texts to stop. I requested this in September 2025. Today I have received another one, I did not ever sign up to receive these and previously have asked for them to be stopped and my details deleted from your database.You clearly do not know the rules regarding the handling of people's data and the data protection laws.Any further correspondence will be forwarded to the ICO.

I purchased a Qashqai (VRN - VO21WUJ) from the showroom in Feb 2023 and having had good experiences with other Nissan dealers I was confident that this would be the same. There were a number of issues even at the start when the salesman sent the V5 to the wrong address which led to a number of issues in regards to parking permits and fees for a replacement and he also add an element of the equity to the finance rather than a refund which he was supposed to do for approx £350. I accepted the errors again in good faith to Nissan dealerships. However, today I went to a Nissan Dealership in Darlington to see about exchanging my Qashqai for another and I was alarmed when they told me that the car I have on finance is valued at a staggering £4,000 less than what I owe on finance. I can not believe I have been sold a car in this way and I am extremely shocked that a company the size of Lookers would allow this to happen. I wish for an investigation to take place to see how it happened. Note - The dealership told me I was not the first person to complaint about the Nissan branch in Newcastle today and so I can only presume there are other complaints heading your way. I hope to hear from you soon.

online valuation was £14440 and approached the branch and offered £12500, not happy with the service and travelled in and wasted time. another valuation has been completed and offered £14440 online valuation 10 minutes after the meeting at dealership.car has it 14500 miles on clock and full service history and no marks on the car.felt insulted to be offered £2000 less than the car value

Please see previous complaint ticket reference 84657659 submitted on 13th Dec.It has been over 14 days and I have still not received a response.

I am writing to formally raise a concern regarding a recent issue with my vehicle. A component (Water Pump) of the car failed prematurely, which I believe was not in line with the expected durability and quality standards. The water pump failure also caused an issue with the alternator & belt.As a result of this failure, I incurred a repair bill totaling £482.Given the circumstances, I request that the company consider offering compensation or reimbursement for this expense. I can provide a copy of the invoice for your reference if required, along with details of the repair carried out.I have always valued the reliability of your products, and I trust that you will review this matter with fairness and understanding. I would greatly appreciate your response at your earliest convenience.Current mileage: 46657Thank you for your attention to this matter.Nb. I raised this matter on 3rd December and received an out of office response, I then chased on the 10th December to see if there had been any progress but I have not had any contact since the automated reply on the 3rd.Sincerely,Peter

I took out a loan on the car in September and last week I had to have two major repairs done to the car ( a new battery and new ABS sensor) costing a lot of money. The car is under warranty for a year but I do not live local so was unable to bring the car in. On inspection at my local garage it appeared to need a new car battery and a new abs sensor. I have had the about 3 months and did not expect to have to replace these! My main concern however is the fact the mechanic noted that it was obvious that the car had previously been in an accident and had been poorly repaired underneath on the drivers rear side. It was covered in oil and the wires had been taped together. This has led to the significant faults in the car!I am appalled that this was not checked prior to the car being sold. I have had to pay over £300 for your company’s negligence. It is clear that the car was not fully inspected. As a customer, I put my trust in your team to ensure the car is sold in safe, solid condition. I will attach invoices for the expenses if an email address is provided, as under the consumer right’s act, I am requesting compensation for these expenses (as you can imagine in the run up to Christmas has been difficult).

I am writing to express my disappointment regarding my Nissan vehicle, which I purchased new just over a year ago.Only a few days after purchase, I noticed a loud squeaking noise from the brakes every time I used them. I contacted the salesperson who sold me the car, and he assured me that this was normal for a new car. However, even after three months, the noise continued.Since then, I have taken the car back to your service centre two to three times for brake repairs. Unfortunately, the issue always comes back after about an hour of driving. In addition, I am now also experiencing:• A loud squeaking noise from the brakes on every use• Occasional clicking sounds from the electric motor• A rattling/loose noise from the front of the car near the steering wheel, as if a part is coming unstuckI work very long hours, and it is difficult for me to keep booking repeated appointments that do not solve the problem. I feel very disappointed that, despite paying a significant amount of money for a new Nissan vehicle, it does not provide the comfort and quality I expected.I kindly request that Nissan investigate these recurring problems more thoroughly and provide me with a proper long-term solution, rather than temporary fixes.