I am writing to express my disappointment regarding my Nissan vehicle, which I purchased new just over a year ago.Only a few days after purchase, I noticed a loud squeaking noise from the brakes every time I used them. I contacted the salesperson who sold me the car, and he assured me that this was normal for a new car. However, even after three months, the noise continued.Since then, I have taken the car back to your service centre two to three times for brake repairs. Unfortunately, the issue always comes back after about an hour of driving. In addition, I am now also experiencing:• A loud squeaking noise from the brakes on every use• Occasional clicking sounds from the electric motor• A rattling/loose noise from the front of the car near the steering wheel, as if a part is coming unstuckI work very long hours, and it is difficult for me to keep booking repeated appointments that do not solve the problem. I feel very disappointed that, despite paying a significant amount of money for a new Nissan vehicle, it does not provide the comfort and quality I expected.I kindly request that Nissan investigate these recurring problems more thoroughly and provide me with a proper long-term solution, rather than temporary fixes.

Very poor communication,booked a service online,turned up at the service centre but no booking arranged.Found out that there was no confirmation received when booked online.Not happy with this incident at all.Need to improve your communication with customer.

I order a new key for our Leaf on 17th November when I was told that they'd ring me when it came in.I rang today, yes it was in but to get it programmed I had to speak to the service department so they'd transfer me. It just ran out and wasn't answered and I'd been on the phone I rang off and redialed and got through immediately only to be faced with a series of questions before I was eventually given th 19th of December as the first date that I could get.Why when I ordered the key was I not given a date to programme it or a choice of times when when it would be able to be programmed instead of having to wait a month.

Dear Lookers Newcastle Team,I am writing to request reimbursement of the expenses I incurred following the purchase and subsequent return of the Nissan Qashqai (registration DX73 XXT) at Lookers Nissan Newcastle on 25th October 2025. As you are aware, the vehicle was sold to me on the assurance that it had only one previous owner. However, the day after collecting the car, I discovered an Enterprise rental agreement in the glove compartment, which revealed the car had been an ex-rental vehicle. Had I known this at the time of purchase, I would not have bought the vehicle.I appreciate the prompt assistance provided by your manager, who explained that a computer update had failed to flag the vehicle as ex-rental and who arranged to take the car back for a full refund. I am pleased with the customer service in this regard and trust that this was a genuine oversight that you acted quickly to rectify.However, despite the refund of the purchase price, I have been left out of pocket for several expenses directly related to the purchase and return of the Qashqai. These costs amount to £245.56 in total and are as follows:• DVLA retention fee for my private registration: £80• Road tax difference (refund £162.50 from £195 paid): £32.50 short• Resident parking permits (new permit + reassigning back to my Insignia): £20• Additional insurance cost for the Qashqai: £83.06• Fuel remaining in the vehicle when returned (approx. 300 miles): £30As I have now decided to delay purchasing another vehicle until next year, I have also been left with the inconvenience of having my private registration off the road unnecessarily.I have attached screenshots documenting these expenses (with the exception of the fuel estimate).Given the circumstances, I hope you will agree that reimbursing these costs is fair and reasonable, and I would appreciate your confirmation that this will be processed promptly. I would very much prefer to resolve this amicably without needing to escalate the matter to Trading Standards or through the small claims court.I have otherwise been very happy with the dealership and trust that Lookers will continue that positive experience by settling this matter.Thank you, and I look forward to your response.Kind regards,Matt Armstrong

Car was advertised has having 1,640 miles when actually had 2,015 miles (100 accepted as trasferred from Leeds branch)Further inspection of vehicle revealed significant areas of dirt and cobwebs.

Up until very recently the Nissan garage in Newcastle has been kind enough to collect and deliver a Motability car for disabled customers when the annual service and MOT are due. Is there any possibility that this very helpful service could be resumed?

Hi,I am making this formal complaint because the Nissan Lookers Customer Service is awfully poor. I received an email from Nissan Newcastle Workshop, Portland Road, Newcastle upon Tyne, NE Tyne & Wear, NE2 1AR on 18/10/2025, reminding me to book my annual service. I followed the on-screen instructions to book the service for 31/10/2025 at 9:30AM to drop off my vehicle for service, however, I received a text message from 07507 301 288 on 28/10/2025 at 10:02am which notifies the service of my vehicle is due on 29/11/2025 and I should book the service by clicking the link. The following links is showed up which has the same instructions as the previous one I received on 18/10/2025.I have tried to speak to your customer services about it by holding the telephone line for more than 30 minutes but could not get through to someone which is another poorer level of customer service. Such unsatisfactory level of customer services requires urgent upskilling sessions and those staff whose productivity is below the target line, please consider replacing them with a better calibre. If the line managers are under performing, please replace the GCSE managers with someone who holds at least an undergraduate degree because they know their work better and are of a higher calibre.I am extremely disappointed that I receive two confusing messages from Nissan for the same issue but there is no immediate remedy available.Yours sincerely,An extremely unsatisfied customer

Good Morning,We bought a Nissan Qashqai from you in November 2022 Reg NL20 OWB from your Newcastle depot. The vehicle had been put through an MOT on the 9th of November 2022 prior to you delivering the car to ourselves with an MOT mileage recorded of 37,192 miles.We are now in the process of selling the car and a discrepancy has been highlighted on the MOT history meaning we have lost a sale on the car.The finance deal was signed for by ourselves on the 14th of November 2022 and on the document the mileage is 27,180 miles. This is 10,000 miles less than the MOT record given to DVLA on the 9th of November 2022In addition to this, the Major service done on 01.11.22 also states a Mileage of 27,181 miles. (Attached document). When we MOT’d the vehicle in November 2023 the mileage was 35,610 so clearly the error was made on the 2022 MOT. (Attached Document)I require some documentation to apply to DVLA to have the mileage corrected. In this case would you be able to provide the following asap:• MOT certificate / Job card from November 2022• Any photos showing mileage of the car when it was sold to ourselves• Confirmation that this was an error from your garage on the MOT• Any other supporting evidence you feel may be of assistanceWe are unable to sell the vehicle until this issue has been resolved. So I would appreciate someone coming back to me on this as soon as possibleRegardsLiam Doherty

Dear Nissan Customer Service and Lookers Management,I am writing to raise a formal complaint regarding the ongoing issues with my Nissan vehicle and the unsatisfactory service I have received from your dealership.My car, purchased from Lookers Nissan Newcastle , recently broke down and was towed to a Nissan dealership(13.10.2025). After diagnosis, I was informed that the issue occurred due to excessive heat affecting the clutch, which in turn damaged the flywheel. I was told this was not a manufacturing defect and warranty claim was rejected therefore I would have to cover the repair costs myself.However, I had experienced the same fault previously in May 2025, at that time when the flywheel was damaged due to excessive heat, which then led to clutch failure and which was covered by warranty. Therefore I visited the Nissan Lookers Newcastle with two of my Friends who have also brought vehicles from Nissan LookersI asked the service assistant to review the previous repair history. Since this fault and the cause of the fault are similar to the last incident, this should be the same fault that occurred last time and should be covered by the warranty as the last one. After several requests, he was not even willing to review the repair history of the vehicle.I then asked to speak to the manager about the problem, but he introduced me to another staff member, a senior officer of his. I then asked him to provide me with the printed details of the diagnosis and the detailed repairs performed on both incidents. Because I wanted to appeal the denial of the warranty claim to Nissan Lookers due to the nature of the same problem recurring. At that time, I got to know that they did not even file the warranty claim. Furthermore, they only gave me the printed details of the last repair and did not provide me with any printed report regarding the current incident.They told me that in the last incident, the flywheel was damaged and fail the clutch due to excessive heat and in this case, the clutch was damaged and then flywheel damage due to excessive heat.Then I asked him, "Even after the repair, the same problem continues to occur on the same parts ( Flywheel and Clutch ) due to same cause ( Excessive Heat) in such a short period of time, it should be because of the problem was not properly fixed at last time or the fault in diagnosis.Following that discussion, the senior officer reviewed the repair history and agreed to submit the warranty claim. Despite this, to date, I have not received any update on the status of the claim.In addition, after requesting Nissan lookers Newcastle twice, no courtesy car had been arranged up to now, which was a significant inconvenience with this bad weather condition.I am extremely disappointed with the level of service and communication received. Furthermore, as the same problem is recurring and may be related to some unidentified fault in the vehicle, I request that:1. Please have my warranty claim reviewed and approved as soon as possible, as it is a recurring issue and the last claim was approved for the same issue.2. Please arrange a courtesy car as soon as possible (Due to not having arranged a courtesy car up to now from 13.10.2025).I trust Nissan and Lookers will treat this matter seriously and assist in resolving it promptly.Kind regards,Udara Dhammika Livera KarunarathnaVehicle Registration Number - ND21HBCWarranty Claim No - 46917536Contact No - 073-67656174Address - No 29B Coast road, WallsendDate of Breakdown - 13.10.2025Dealer Name - Lookers Nissan - Newcastle

Dear Nissan Customer Services,I am writing to express my disappointment regarding my Nissan vehicle, which I purchased new just over a year ago.Only a few days after purchase, I noticed a loud squeaking noise from the brakes every time I used them. I contacted the salesperson who sold me the car, and he assured me that this was normal for a new car. However, even after three months, the noise continued.Since then, I have taken the car back to your service centre two to three times for brake repairs. Unfortunately, the issue always comes back after about an hour of driving. In addition, I am now also experiencing:• A loud squeaking noise from the brakes on every use• Occasional clicking sounds from the electric motor• A rattling/loose noise from the front of the car near the steering wheel, as if a part is coming unstuckI work very long hours, and it is difficult for me to keep booking repeated appointments that do not solve the problem. I feel very disappointed that, despite paying a significant amount of money for a new Nissan vehicle, it does not provide the comfort and quality I expected.I kindly request that Nissan investigate these recurring problems more thoroughly and provide me with a proper long-term solution, rather than temporary fixes.Dear Nissan Customer Services,I emailed you a long time ago regarding the issues with my Nissan vehicle. You asked me to send additional information, which I did — but it has now been more than one to two months, and I have not received any confirmation or reply from you at all.This level of service is unacceptable. For such a large and well-known company, the lack of communication and responsibility is extremely disappointing.Please confirm whether my information was received and explain why no one has contacted me. I expect a clear update and resolution for my ongoing vehicle issues as soon as possible.I look forward to your prompt response.Kind regards,Trang Thi phan