Automatically gave me an appointment I could not make. Had to call the dealership to rearrangeCraig from Service department was excellent. Kept me informed of all the issues throughout the process.
Verified User
•
Feb 16, 2024
5.0/5
5.0/5
It was a wonderful experience. As soon as I arrived, Andrew sat me down with a tea and explained everything to me. I was more than apprehensive, but everyone made me feel at home as soon as I got there. Thank you.
Verified User
•
Feb 16, 2024
5.0/5
5.0/5
We received excellent service from a young man called Ben Barnes.
Verified User
•
Feb 15, 2024
5.0/5
5.0/5
Easy to checkin online. My understanding was that I just drop keys off but I still had to see the service department. But that was also straight forward and very quick. Craig was excellent he communicated extremely well and kept me informed from start to finish. Excellent customer service!!Easy checkin online in advance. Directed straight to Craig Newman to discuss the cars requirements.
Verified User
•
Feb 15, 2024
5.0/5
5.0/5
A brilliant buying experience. This is my second car from Nissan Newcastle and wont be my last.Ben barnes was professional and dealt with any questions i had.
Verified User
•
Feb 13, 2024
5.0/5
5.0/5
Outstanding and amazing workNever had a complaint with all the work you do on the car and customer service is always outstanding and always helpful
Verified User
•
Feb 13, 2024
5.0/5
5.0/5
Everything went to plan and Kyle kept me updated as well as the text updates. Great service as always
Verified User
•
Feb 13, 2024
4.0/5
4.0/5
Very good customer service but it was difficult to get through on the phone for an update. But overall a very good experience.
Verified User
•
Feb 13, 2024
5.0/5
5.0/5
Excellent service from stepping into the dealership to driving my new car away.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
Automatically gave me an appointment I could not make. Had to call the dealership to rearrangeCraig from Service department was excellent. Kept me informed of all the issues throughout the process.
Verified User
•
Feb 16, 2024
5.0/5
5.0/5
It was a wonderful experience. As soon as I arrived, Andrew sat me down with a tea and explained everything to me. I was more than apprehensive, but everyone made me feel at home as soon as I got there. Thank you.
Verified User
•
Feb 16, 2024
5.0/5
5.0/5
We received excellent service from a young man called Ben Barnes.
Verified User
•
Feb 15, 2024
5.0/5
5.0/5
Easy to checkin online. My understanding was that I just drop keys off but I still had to see the service department. But that was also straight forward and very quick. Craig was excellent he communicated extremely well and kept me informed from start to finish. Excellent customer service!!Easy checkin online in advance. Directed straight to Craig Newman to discuss the cars requirements.
Verified User
•
Feb 15, 2024
5.0/5
5.0/5
A brilliant buying experience. This is my second car from Nissan Newcastle and wont be my last.Ben barnes was professional and dealt with any questions i had.
Verified User
•
Feb 13, 2024
5.0/5
5.0/5
Outstanding and amazing workNever had a complaint with all the work you do on the car and customer service is always outstanding and always helpful
Verified User
•
Feb 13, 2024
5.0/5
5.0/5
Everything went to plan and Kyle kept me updated as well as the text updates. Great service as always
Verified User
•
Feb 13, 2024
4.0/5
4.0/5
Very good customer service but it was difficult to get through on the phone for an update. But overall a very good experience.
Verified User
•
Feb 13, 2024
5.0/5
5.0/5
Excellent service from stepping into the dealership to driving my new car away.