Easy to useGood customer service have same contact each time which gives a personal touch
Verified User
•
Feb 19, 2024
5.0/5
5.0/5
Jordan was brilliant. He was very efficient and was great to deal with.
Verified User
•
Feb 19, 2024
5.0/5
5.0/5
Really excellent customer serviceGreat service again if fact that good we traded our quashi in and bought a leaf so thanks to all your staff we only went in for a serviceThks Phil and Jill
Verified User
•
Feb 19, 2024
5.0/5
5.0/5
I was unable to book a service online despite trying multiple times. When I did, I checked in online but this didn’t appear to work either as I had to repeat the process in person at the branch.I was well looked after by Craig at the Newcastle branch. He was informative and professional and kept me up to date with what was happening.
Verified User
•
Feb 16, 2024
5.0/5
5.0/5
Very easy to use, and responsive.Very happy with all aspects of my recent visit for car service. Friendly, professional service with regular updates throughout the day.
Verified User
•
Feb 16, 2024
5.0/5
5.0/5
Automatically gave me an appointment I could not make. Had to call the dealership to rearrangeCraig from Service department was excellent. Kept me informed of all the issues throughout the process.
Verified User
•
Feb 16, 2024
5.0/5
5.0/5
It was a wonderful experience. As soon as I arrived, Andrew sat me down with a tea and explained everything to me. I was more than apprehensive, but everyone made me feel at home as soon as I got there. Thank you.
Verified User
•
Feb 16, 2024
5.0/5
5.0/5
We received excellent service from a young man called Ben Barnes.
Verified User
•
Feb 15, 2024
5.0/5
5.0/5
Easy to checkin online. My understanding was that I just drop keys off but I still had to see the service department. But that was also straight forward and very quick. Craig was excellent he communicated extremely well and kept me informed from start to finish. Excellent customer service!!Easy checkin online in advance. Directed straight to Craig Newman to discuss the cars requirements.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
Easy to useGood customer service have same contact each time which gives a personal touch
Verified User
•
Feb 19, 2024
5.0/5
5.0/5
Jordan was brilliant. He was very efficient and was great to deal with.
Verified User
•
Feb 19, 2024
5.0/5
5.0/5
Really excellent customer serviceGreat service again if fact that good we traded our quashi in and bought a leaf so thanks to all your staff we only went in for a serviceThks Phil and Jill
Verified User
•
Feb 19, 2024
5.0/5
5.0/5
I was unable to book a service online despite trying multiple times. When I did, I checked in online but this didn’t appear to work either as I had to repeat the process in person at the branch.I was well looked after by Craig at the Newcastle branch. He was informative and professional and kept me up to date with what was happening.
Verified User
•
Feb 16, 2024
5.0/5
5.0/5
Very easy to use, and responsive.Very happy with all aspects of my recent visit for car service. Friendly, professional service with regular updates throughout the day.
Verified User
•
Feb 16, 2024
5.0/5
5.0/5
Automatically gave me an appointment I could not make. Had to call the dealership to rearrangeCraig from Service department was excellent. Kept me informed of all the issues throughout the process.
Verified User
•
Feb 16, 2024
5.0/5
5.0/5
It was a wonderful experience. As soon as I arrived, Andrew sat me down with a tea and explained everything to me. I was more than apprehensive, but everyone made me feel at home as soon as I got there. Thank you.
Verified User
•
Feb 16, 2024
5.0/5
5.0/5
We received excellent service from a young man called Ben Barnes.
Verified User
•
Feb 15, 2024
5.0/5
5.0/5
Easy to checkin online. My understanding was that I just drop keys off but I still had to see the service department. But that was also straight forward and very quick. Craig was excellent he communicated extremely well and kept me informed from start to finish. Excellent customer service!!Easy checkin online in advance. Directed straight to Craig Newman to discuss the cars requirements.