Customer Service and Resolutions Team,Lookers House, 1st Floor, Lookers Stoke, Bede Road,Stoke-on-Trent, ST4 4GU18th November 202529 Inverary DriveGartcoshGlasgowG69 8LRTel 07792410081Dear Sir/Madam,DEFECT ON TAILGATE OF JAGUAR FPACE REGISTRATION NUMBER P8RPTI write to you to resolve an issue for I have had since I bought my car from Lookers at Hillington, Glasgow. I do realise that this dealership has changed hands and I have been directed to you and most specifically to your bodyshop to realise the repair needed to address a manufacturing problem of my car.I bought my second new F Pace from your company in February 2024 and have been experiencing a ‘creaking” noise from the tailgate, this problem was identified as the requirement to fit new struts in the tailgate which was carried out under warranty but the issue still persisted. I duly booked the car back into the dealership who advised that the tailgate was out of alignment and when it was finally booked into the workshop I was advised today thatI had to refer to you for bodyshop repairs.This fault is clearly a manufacturing problem and has been present from day one of me picking up the car. I would therefore be grateful for you arrange for the necessary repairs to make my car as good as it should have been coming off the production line.I am severely disappointed as my previous F Pace was a terrific car with no issues but with this purchase I have experienced all sorts of minor issues that needed to be addressed.I look forward to hearing from and I am happy to discuss further.Yours SincerelyRobert BF Peat