I'm sure you will all continue to do nothing of any help, but here's the briefest version of where we are• We first advised Renault finance on on 1st of October that our Renault Zoe with leased battery was not working and we wanted to scrap it and were told 'you need to speak to your local Renault dealer, they will know what to do, they need to remove the battery and send it somewhere, then we will terminate the lease'• After a week or so of talking to Lookers Newcastle they confirmed, in writing, they could not remove the battery• We informed Renault Finance, they did nothing• We engaged Renault customer services to help find somewhere that could do the work, they told us that Sunderland, Durham and Middlesborough couldn;t do it, but Hartlepool could• We phoned Hartlepool, they said they couldn't do it, we got that in writing and again asked Renault Finance to help, got nothing, went back to Renault Customer Services• We filed formal complaints to Renault Finance (October 7th) and Renault customer services (October 16th)• After chasing a few times Renault customer services said Lookers Carlisle could do it (October 22nd) and booked us in for November 4th• Given past experience, we called Lookers Carlisle, were told they never had done it before, could remove the battery, but didn't know what to do with it once removed, suggested it was our problem to get it sent where ever it needed to go, we had an email from Renault Finance with an extract from some Renault intranet which shows it is the Renault servicing departments responsibility, offered to pass that on, offer not excepted. Between 22nd October and 3rd November we attempted to contact Lookers Carlisle servicing department multiple times to confirm if the appointment on the 4th could go ahead, as we needed to arrange transport for the undriveable vehicle. 5 times we were told someone would call us back. The only time anyone called us back was today November 3rd, 3.30pm, less than 24hrs before the booking, to say they couldn't do itSo what can we do next to escalate this?On Fri, Oct 31, 2025 at 12:01 PM Giles Buistwrote:Hey Lookers,I've been trying to get some information from the Lookers Carlisle servicing department for well over a week now. I've been told 4 times, first time Wednesday 22nd October, that someone would call me back, no one has.I phone regularly, most of the time no one answers the phone.In theory I've got a appointment for some work on the car booked in there for next week, but will have to arrange transport for the nonworking car and I'm not doing that until I have direct confirmation from the servicing department that they can do the work, and know the cost.Can you help get the person in charge of the servicing department over there to actually contact me? Responding to this email address is fine or my number is 07736463953.ThanksGiles

RENAULT CAPTUR SJ24 BSSGood eveningApproximately 3 weeks ago my car was booked in at Lookers Carlisle as there was an airbag warning light on Dashboard. The car was in all day for diagnostic check, and just before pick-up was told it needed a sensor and I was to pick up car and book it in for another appointment! I had taken a day off work for this so told the staff I would require a courtesy car but was not prepared to pay for it. The next time they had a car available was today (28/10) I arrived at 0800hrs this morning only to be told I was not down to get a car! However after a bit of searching I was given a courtesy car.I got a call around midday to say my car was ready so picked it up at 1230. Car seemed fine, but by 1500hrs the warning light was back on! From then until 1700hrs I phoned the garage 8 times and phone was never answered.This all comes on top of another incident in July when car went for service and was in 3 days! more warning light on dash proved to be a part needed and the part was coming next day but didn’t come. More time off work !Moving forward, I will ring the garage tomorrow, I cannot take time off for another diagnostic check then another possible job to do. What can be done? Surely this can be done on the same day. It would appear everyones car is checked in at 8 o’clock and its pot luck when it gets worked on!I am not at all happy with the service, I await your solution.Lorraine Barlow

hi.we brought our van in as there was recalls on it..mt15yndafter the third attempt of bringing it as there appeared to be a mix up with the appointments.. the first time it was only booked out for 20 minutes..the second time there was no appointment eventually after the third attempt we were given a courtesy car...we had already waited 1month as the part was on back order...the vehicle has had two of the recalls done but is still awaiting a egr pipe to which you are unable to give us a date for the part to come in.. the vehicle has an mot next month so I'm guessing it will not pass without the fix. there was also a mountain of other repairs that amounted to the bill of 8100£.. being more that what the 10 year old van is worth..one being the egr cooler.. questioning as to where the recall has added to the cooler defect also..... I would like to know as to why the part is not available or when or if the part is available as we are unable to drive the vehicle until this has been fixed due to the stop warning light.I look forward to your replykind regardsl maxwell

Paul explained everything and I was very pleased and much appreciated for all his advice and was a real pleasure to deal with him .very pleasant man Thankyou Paul⭐️

Nothing wrong with the person I dealt with but the apparent price my car is now worth after 22 months is disgraceful

Very patient and helpful service regarding potential personal lease or future finance purchase of hybrid Dacia or Renault.

All my questions were answered clearly and very pleasant to talk to.

All good but the online information was not fed back to the showroom so had to start from scratch with the spec.

Friendly helpful & courteous

Excellent communication from the outset. Sales team made the purchase, part exchange and delivery so easy.