Lookers were very helpful. It was a phone call chat not a showroom visit. I am a mobility customer of yours and I am able to order a new car at the end of April. So we were chatting about what was available and apparently it changes the 1st of April. I have plenty of information from the staff as usual their great.

The experience was neutral. The test drive was great, car available as booked, presented well and a reasonable time to drive unaccompanied was allowed. Product knowledge of the vehicle was poor, I had to research the specifications online later. It was clear that part exchange wasn’t wanted. Sales staff were friendly and not at all pushy. Despite expressing serious interest in buying the vehicle I received no follow up call. I had to contact the dealership directly which wasn’t easy as calls went to the Lookers central call centre and transferred calls rang out unanswered several times. No negotiation on price was available, most unusual. I genuinely felt that they didn’t want me to buy the car. If the vehicle had not been nearly new with its manufacturers warranty I would have walked away. Thankfully the car is amazing, like new. Well presented on collection and available on time. I was charged £16 for the vehicle to be fully charged but it was only 75% when I collected it. I have since independently taken out Alloy wheel insurance and a service plan. These were never offered by Lookers. A most unusual car buying experience.

We found Darren and the trainee salesman with him were very helpful and sorted out a car for us even though we had been told earlier in the week that no such vehicle was available. The trainee was very friendly and very anxious to help ( sorry I can’t remember his name ).

Great initial experience. Test drive availability excellent. Staff friendly. Poor product knowledge, I had to research the car’s features later online. Very low part exchange offer, it was clear that px wasn’t wanted. Car was excellent and a reasonable price. The spec I wanted so I bought it. First car buying experience where there was no deal to be had. £42000 vehicle.

Everything was as one would hope and expect all good mark was excellent to deal with

John and drew was absolutely fantastic. So professional. Job well done,

Neil ensured everything went very smoothly. He was excellent.

Sales gentleman that dealt with us at Chester, Neil Morris, was very helpful and informative. He made us very welcome and no pressure whatsoever was put on us.

Brilliant service from Neil, very helpful with my car purchase, friendly and professional.

Car had lots of scratches which I was told would be buffed out and were not car seats were covered in marks not clean, not what you expect from a 9 thousand pounds car, no car mats either car generally had not been cleaned inside, seal popping out of back boot window I hope this car has had all the appropriate checks