Lack of communication

You did not constantly bombard me with phone calls.

Excellent customer service from Gary and the team at lookers Stockport. Helped us find the right car for our family needs. Also at a budget that suits 👌 definitely 5 star service.

Phoned up still waiting for phone call back

Very easy to book-in for my MOT and to receive a comment re "a point to watch" A very honest chat with Mark Smith re a possible change of car from my existing Clio.

The staff were incredibly welcoming and friendly, which made a great first impression. Their selection of vehicles is impressive well maintained and reasonably priced. I genuinely appreciated the atmosphere and the initial service. However, I did face some challenges with the collection process. I was called back multiple times to sign additional forms, and the pickup date was postponed twice. The first delay was understandable, but the second time was frustrating. I had called ahead and was assured the car was ready, only to arrive and be told I needed to sign yet another form and return the following day. Unfortunately, this led to me cancelling a planned trip. I understand that paperwork can be complex, and maybe I was a bit impatient but clearer communication and better coordination would have made a big difference. I still believe this dealership has a lot to offer, and I hope future customers have a smoother experience.

No one has in been in touch to arrange a test drive

All good

Gary Smith sorted another new car purchase brilliantly. No fuss no problems. Great service

Prompt response to my questions, and did not put pressure on for sale.