Terrible communication, full of excuses, took 4 days to not even sort finance, which I got elsewhere in 1 hour! Worst experience ever from s main dealers, might just aswell of told me go somewhere else!

Emailed dealership and customer services on May 15th had no response. Vehicle purchased from lookers is not repairable. Sent full timeline of events of last 2 years multiple repairs and issues since purchase. We still owe 9000 pounds on the car. It is still under extended warranty. I have emailed again today to say we are commencing small claims court application from next week.

We had a great salesman he didn’t have all the knowledge we would have liked but tried to find out. However the man who came in at the end was rude and unapproachable and pushy. We had asked for some details to be emailed to us so that we could some back the next day as we had run out of time over this was never done so we went to Blackpool and purchased the car there instead

Unresponsive and unhelpful. I even came back to you after test driving elsewhere and you didn’t seem interested. It was like you didn’t want to sell me a car. Frustrated as you are my local dealer! Bought car from another garage in the end as it was too much like hard work.

Customer had vehicle for just under 2mths - it has a battery issue as it not holding charge customer has been charging battery but it flat again by the following morning - he has been told there are no apt till 9th June - which mine he has a he cant use which he has just bought - this will be out of the 3mth warranty - Customer is wanting this issue sorted earlier please . Customer is saying car was not valeted on Hand over - was mislead on service history - once took ownership of vehicle found out the vehicle had not had service till it was 3 years old

Always good and helpful

I had an appointment for a test drive and was told that someone would call the day before to confirm. This didn’t happen so I phoned on the day of the test drive to check and just got a recorded message asking me to call later. I was not impressed so I didn’t go for the test drive (I went to Nissan instead).

No one has contacted me about my enquiry

Poor part ex value, went somewhere else the next day and got a few grand more without haggling. Also got an email saying the vehicle I had paid to reserve was sold and to look at other cars

customer has called as she feels the level of aftercare she has received following purchasing the vehicle back in march is diabolical as she is currently experiencing a few issues with the car so had called to speak to sales exec(Gary) that she dealt with 3 times yesterday and each time was told he was unavailable and an email would be sent for them to call her back to discuss and this never materialised. On one occasion she was passed over to bookings who advised earliest car can be seen is July (3 month warranty will have passed by then) as she requires a courtesy car, she has then spoken to Ron in service who has managed to get the car booked for next wednesday but customer is now unsure if she can make this appointment due to requiring courtesy car.