I bought a new car from you nearly two years ago.The PCP ends May/ June this year. I have being trying to speak to the sales team prior to making a decision regarding whether to part exchange for a new car or make final payment and keep the car.Reception staff are pleasant and helpful but the communication from the sales team has been very poor.I have tried on a number of occasions to speak to someone since having a voicemail from Ryan on 3rd March. I am not able to answer my personal mobile at work so could not take his call at14.56 on that day. When I have tried calling back no one is available but I am told that someone will phone.They don’t …I tried calling the dealership again on Thursday 9th April & after speaking to reception staff I was put through to Gary. I expressed concern at the previous lack of communication but Gary was adamant that he was different and would look into it. I was told he would call me back with a valuation on my car & would check on current deals for a new Clio. I had already checked the website but he seemed to think there had been a memo to staff with new deal details.He did he not ring back that day and failed to do so for the following week.I rang again this morning 17th April. I was told staff some staff had left or been on holiday but someone would call back once the morning meeting had ended.By 2pm no one had called so I rang again. I was told that Gary was dealing with another customer but he would call when he had finished. No call has been received.The letters I receive from Mobilize state that if I call my local Renault Dealership ‘they will be happy to arrange a test drive for you & provide you with all the information you need’ but this is clearly not the case if that’s Lookers Stockport!

Very helpful staff.

Gary Smith was very lovely and friendly also made me feel very welcome, he was extremely helpful with picking out the perfect car for me, went out of his way to help me as a first time buyer here.

Could not book a test drive. No replies to any email.

No one call back still waiting for deal

Mark Smith was great

Professional, courteous and friendly staff.

amazed that the sales person didn't know about bi-directional batteries - I would have thought it would have been a big selling point. Didn't seem interested to find out either!

Took 3 days to get back to me with an enquiry for a vehicle for sale .

Didn’t come back to me, I rang the Friday gave him my previous quote on email he said he would come back to me Saturday morning…nothing! Finally called Wednesday saying been too busy with end of year