To whom it may concern,I need to make a complaint about the car I was sold in July last year, I have had ongoing problems which have not been resolved in the 7 months I have had the car.I realised there was an issue with the engine and raised this with Lookers on 6th July, which was well within the 30 days outlined in the Consumer Rights Act. The car has since been in to get fixed 3 times, and is still not fixed. The last time it went in Lookers refused to pay for repairs with the specialist that they sent it to.I received an email from the specialist on 4th February stating that Lookers would not be covering the cost of repairs, I then spent the next 3 days trying to get hold of people at Lookers to find out what was going on with the car. After having spoken to both Reg Jamil and David Rubin on the phone I am still in the dark, David told me he would send me the details of the Business Manager on Friday 6th February and despite emailing him a reminder that afternoon he has not provided this information.I worked out that so far I have spent approximately 18 hours travelling to and from Manchester, as well as additional time waiting around in the dealerships (for example the second time it went into the specialist and Lookers had not settled the bill so I had to wait for over an hour while this was sorted, as the specialist wouldn’t release the car until payment had been made). When I went to pick up my car on the 6th I also ended up making it halfway home before the engine overheated and I was forced to stop in a lay-by on Woodhead Pass. I took it back to the specialist once it had cooled down and they completed a force bleed as it had ended up with an airlock. So on Friday I spent an additional 5 hours dealing with car problems completely outside of my control.I have a very understanding boss so I have been able to take time off work so far to repeatedly bring my car through to Manchester, however this cannot continue as it is not fair to keep asking him for time off to sort this problem.I have been very patient however I am now very angry and disappointed, it has been extremely difficult to deal with Lookers to find out any information, and on top of that my car is still not fixed! I am completely in the dark about what is going on despite repeated phone calls and emails, and this experience has completely soured what should have been an exciting time buying a new car.I really don’t think this is an acceptable level of service, I purchased a car through a dealership and took out a warranty because I wanted to have peace of mind. However all I have had so far is problems and I am now extremely frustrated.Sincerely,Lizzie Cherry

We purchased a car from here in December 2025 which was purchased via the Internet and delivered. Upon receipt of the vehicle there was no receipt for the purchase of the vehicle after numerous emails to the sales rep and his manager i have been ignored. We need this receipt for our accounts as the car purchased is been used for a driving school vehicle which the sales person was well aware of. We were also told the vehicle would come with 12 months mot but that was not carried out either. Could a receipt please be send to out to us as £10999 is alot of money to pay out and not have a receipt to show proof to the accountant

Very very difficult to park —- I very nearly just drove awayI was told Captur was equivalent to my Peugeot … but I wanted electricI currently have a glass roof - shrug of the shoulders ‘ very nice … but you can’t have on a CapturNo Captur in showroom…. Shown one closely surrounded by parked carsNo attempt to show me any other Renault carsNo strong reason given to buy a CapturPCP price seemed highAll in all the whole visit was a dreadful experienceNo offer of test drive

Selected email contact only and was bombarded with calls. Very unprofessional so will take my business elsewhere.

I couldn't fault the salesman, Abid Jamil, he was pleasant, professional & a credit to your business! I have to say your Site is the worst I've ever visited, that many cars, there's no Customer Parking. The Car itself, was a real disappointment - scratches, stained seats, boot not aligned! How you expect to sell cars like that, I don't know! Abid said he could sort it, surely all that should of been done, before I viewed it! Why would I trust or buy a car from Lookers! I have since sourced a car from Stoneacre Blackburn Renault, who I have nothing but praise for! I would never recommend, or indeed buy a car from you! As stated, Abid was great, hence the 5 stars for communication!!!

the driver has been advised that the booking is not scheduled to go ahead today as the site has no record of this booking, this has been booked in since 28/12 so really is not good enough that the driver has been told they cannot look at the vehicle and that this will now be treated as a recovery with the site not advising when they can look at the vehicle. We need this addressing urgently

Good Morning Josh/Ronald,Please can someone look in to this & assist urgently?I have just spoken to Ste at Lookers Renault Stockport service. He has adamantly told me that the above vehicle is not booked in. As you can see below, the booking was confirmed for today by Jane Pouncett on 27th December, so have been waiting for sometime. He advised the vehicle would be treated as a breakdown & not be diagnosed today.The vehicle is due to be recovered over this morning.Kind RegardsChris LindseySenior Fleet Maintenance ControllerT: 0800 066 3376

I came to look at a few vehicles especially the seating position. Having entered the showroom I headed toward a gentleman at the main desk. I asked if I could have a sit in the two vehicles. Without any hesitation Gary provided me access to the vehicles.Gary ran through a few options helping me navigate the website. I wasn't in a position to start negotiation just at that moment.Gary had come in to work to action some paperwork however, he was more than happy to help me.

No sales invoice given or sent. No acknowledgement of the extra 2years extended warranty no information of what warranty covers or any policy no, or how to action any possible problems .none of the above received either by post or email.very disappointed as sale was very positive.

Dear DavidApologies, I forgot to cc in vehicle complaints email, although Reg did just mention emailing you. Please see the below email sent last night.Thank youAndrew SticklandOn Thu, 22 Jan 2026, 22:00 Andrew Stickland,wrote:Dear David,Following on from the phone call with Reg in your absence today. I am writing to formally exercise my short-term right to reject the above vehicle I purchased on 10th January 2026, under the Consumer Rights Act 2015.Reason for RejectionThe vehicle has a significant fault with the defogger. I am surprised that this went unnoticed as it is very persistent and loud. I reported this issue to Jack on 12th January and he advised me to take the car to Stoneacre Blackburn Dacia for inspection.They have advised me today that the vehicle requires a five day stay to have the entire dashboard removed for further investigation and parts ordered, with no guarantee of a successful repair.Given that I've had the car for less than two weeks, this level of mechanical intervention is unacceptable. I have lost faith in the reliability of the vehicle and find this repair too inconvenient.Issues with CommunicationI am disappointed by the lack of support regarding this matter. Despite reporting the issue on the 12th and following up on the 13th and 20th of January: Jack failed to coordinate with Stoneacre as promised to ensure I had a seamless experience. I had to personally assure Stoneacre that you would cover any costs, as they had received no communication from your side at all, which I found quite stressful. Jack did not confirm to me at any point that he had spoken to Stoneacre either.Insurance and Documentation ConcernsFurthermore, I have still not received any documentation regarding the MDP insurance purchased on 10th January. Jack promised to send the IPIDs and Terms of Business documents on the day of purchase, but despite countless chases on 15th, 16th and 20th January, I still have received nothing. I should've been given 14 days to be able to review and reflect on the insurance.I have received no welcome pack or policy details so I am unable to cancel the insurance policy myself. As I am now returning the car, I no longer need the insurance.Resolution RequiredAs I am within the 30-day legal window from the date of purchase, I am exercising my statutory rights under Section 20 and 22 of the Consumer Rights Act 2015, to reject the vehicle. The vehicle is not of satisfactory quality as defined by Section 9 of the Act, and as I am within the first 30 days of purchase, I am entitled to a full refund without being obliged to accept a repair.I require please:1) A full refund of the purchase price including MDP insurance (£15,621)2) Reimbursement for all out-of-pocket consequential losses as agreed in the email from Jack dated 16th Jan and also covered under the Consumer Rights act. I am not sure yet what the total out of pocket expenses will amount to but will include at least: refund of road tax £195, car and breakdown insurance update admin charge, cost of fuel to and from Stoneacre. However, I am formally reserving my right to add further items to this claim as they become known. Please advise on your process for submitting these receipts for reimbursement.3) The immediate cancellation of the MDP insurance policy, with confirmation that no further premiums are due and any paid amounts are refunded (covered in point 1), as I was never provided the statutory documentation and therefore cannot cancel myself and will no longer own the car.4) Confirmation of how to de-register the V5C back to yourself.5) Details of how you will collect the car from me at home after at least the car, MDP insurance and road tax has been refunded.On a personal note, Jack has always been very polite and this email is not aimed at getting him into trouble. But instead so you can see that I have been very reasonable and patient but unfortunately I've now reached the point I can no longer keep the vehicle. I also want to conclude this amicably and part on good terms.I look forward to receiving confirmation of the above and next steps.Yours sincerely,Andrew Stickland