Dear Lookers SEAT,I am writing to formally raise a complaint regarding my dad visiting your garage today, Sunday 5th July 2026, to view and purchase the SEAT MII Registration DA18 PXW.I visited the showroom with my dad on Saturday 4th July 2026 AM and while on the forecourt, we noted the price clearly displayed on the physical vehicle sticker was £6998. Following this, we looked inside the vehicle and spoke to one of your female colleagues regarding two small scratches on the front and rear. Your colleague advised that these could be removed should he go ahead and purchase the car.After this, my dad went home to discuss the price and we agreed that he would come back to the showroom today with a family member who is a mechanic at Lookers Stockport. The family member asked the sales person about family discount as an employee of Lookers and he said that it only applied to work colleagues and he would give a goodwill gesture of £47.00 discount. He then took my dad into the showroom to sort out the payment.However, when he attempted to discuss purchasing the vehicle, he was informed that you would not honour this price and insisted on charging the higher online price of £7399. After the offered discount this would be £7352. My dad felt pressured into the sale and agreed to pay the deposit of £250 to the sales person. When he came home, he shared what had happened. I visited the showroom this evening to check the sticker price again and it was still displayed as £6998.I am extremely disappointed with this approach, I am a loyal customer of Lookers Stockport and have purchased three Renaults from Lookers Stockport on PCP over the past 12 years. I have never been treated in this manner by any of the staff in the Renault department at Lookers.As a consumer, I find this practice entirely unacceptable. Under the Consumer Protection from Unfair Trading Regulations, it is a breach of the law to provide misleading price indications or engage in "bait-and-switch" advertising to lure customers onto a forecourt. The price displayed on the vehicle is the price you are actively advertising to the public.I am giving your dealership the opportunity to rectify this situation. I remain interested in purchasing the vehicle, but only at the advertised price displayed on the car £6998, with the scratches removes as agreed with your colleague on Saturday 4th July.If you are unwilling to honour the displayed price, please consider this email formal notification that I will be reporting this incident to Trading Standards (via Citizens Advice) for investigation into misleading pricing practices, using the photographic evidence I took of the vehicle's price sticker on your lot.I expect a prompt response within 48 hours to confirm how you intend to proceed.Yours sincerely,Mr Tom Lambert07941607217

customer has called as main driver for partners motability car, has arrived today to be advised service cannot be carried out on a wait appointment as they are short staffed and this has been the case the past few attempts to get this done. customer is at site currently waiting for the vehicle and has been there since 10.15 and vehicle has still not went into workshop for the work on the brakes to be carried out.

went in the other week with the view of changing but no-one paid any attention so they left. have taken the car in for diagnostic as issue with front sensor to to told camera has moved and this is causing the issue. vehicle is now out of warranty and have been quoted £440 for just labor work. customer unhappy as feels this is a manufacturer issue that they should not be made to pay for.

Following your response to my review I have no complaints about the work done on my car [ except I thought it may have been cleaned ... but perhaps this is not your usual modus operandi di]. My com plaint was simply that I could not get through to the garage [services] when I tried to call them. And I tried about ten times over the morning. When I did get through it was explained to me that they were exceptionally busy but I was surprised I had not been redirected to a central office.

repeated dealings with the branch, ranging from minor customer service grew to a safety concern.husband details had been captured and please dont contact him please contact his wife, details have not been changed and the cust has been waiting around to collect the vehicle. Every visit this has been communicated to them but still they call him. Repair to an issue the car was driving, cust put a review on google regarding this. Arrived and waited for the vehicle and only then told that one of the parts had arrived and the cust would have to return, no option given to rebook before the appointment as they should have know the part would not be there. The car park is carnage and difficult to drive in and out. Cust had requested that the car would be re balanced and agreed to, but wasnt carried out. Husband unhappy and it should have been carried out after that kind of work. Took to a local garage and there was in balance. Your ability to carry out work on vehicles is not a very high standard. Cust called and could only get an appointment 2 to 3 months later and the cust took it to a different dealership. Cust asked for thee appointment to cancel the appointment today she has received a text reminding her of her appointment.

I’ve drop my seat leon for diagnostic appointment Tuesday. I haven’t heard anything back yet. And I’ve called a few times, keeping nobody answered the call.

My elderly parents recently brought there low milage seat arona registration 2021 DU21LRO with 16,000 mls on into you whilst I was on holiday as the SOS light and warning light on tbe dashboard was illuminated, a very common fault I believe as the Internet is full of reports of the same issue. Your service department advised it needed a part at a cost of approx £270 , you would order it and let them know when it arrived , they heard nothing so chased twice , today they called in and was told the service department could fix it there and then in approx 1.5 hrs and to sit and have a coffee. Then were then told it needs another part at over a £1000 , it may fail an mot ,then it wont fail an mot ,then you can just leave the fault and continue to use it, now hears the funny part ! Because they have been messed about, they would reduce the £270 part cost down to £70, they paid it believing what they were told and have driven away with the car in exactly the same condition with the same fault that was diagnosed and a part fitted to the tune of £70. WHAT ? Please investigate this and either get the car repaired or refund the £70 that i will say and not lightly i feel has been stolen from them and they have been taken advantage of ! Personally I think you should repair the fault as promised as a gesture of good will , way of an apology and hoorfully restore some faith in SEAT . I look forward to hearing from you with a proposed remedy.

Poor communication and poor customer service.Quality of vehicle

Not very good customer service. Was promised some quotes but put off multiple times. Final correspondence was couldn’t help. Unfortunately in that time I had purchased a car elsewhere for my daughter from a helpful dealership that clearly wanted my business.

Passed mot when it shouldn't of done due to dodgy seat belt