Extremely helpful start to finish, efficient and overall pleasure deal with. Christie is an absolute star. Recommended to everyone looking for a car in any situation

Friendly service

We bought a car on the 22nd april, by the 27th we complained there was a fault, by the 2nd of May (we'll within or 30 days) it went into the service department, they denied this but we have evidence of the car being there on that date. We then took it to an independabt garage and the confirmed that the car did have a clutch/gearbox fault. So we re contacted the dealership who got the orignal booking for 21st July, a whole 2 months later. They then on the 30th June that they booked us in for the 2nd July with no loan car available. On the 2nd it was confirmed the car needed a new clutch pack, a 2 day job. We feel like we've had our consumer rights act taken away from us.

Fraser was good, showed a number of options and didn’t push

Hi I purchased a seat arona registration MH65EPX 19th Feb 2026 from lookers stockport because it hadn't had its 1st service i was promised a free service upto £250 because I was in the process of moving to Wales they said as long i use a seat dealership the would reimburse the money upto £250 once I email them the invoice which I have done i they haven't responded to my email which was over a week ago the email I sent it to was RachelHill@lookers.co.uk can you please look into this for me thanks

Richard was fantastic friendly and had good customer service skills the job was done quick and to a high standard everything was checked and put right it was good dealing with you

Dear Sir/Madam,I am writing to make a formal complaint regarding an incorrect mileage entry recorded by Lookers SEAT Stockport during the pre-sale service of my vehicle in February 2024, together with the failure to provide the written confirmation that has been repeatedly promised.I viewed the vehicle and placed a deposit on 11th February 2024. The vehicle was serviced on 14th February 2024, at which point the incorrect mileage was recorded, and I collected the vehicle on 18th February 2024.When purchasing the vehicle from your dealership, I had no reason to believe there were any issues with its service history. However, after recently requesting the official digital service history from SEAT, it became apparent that the mileage entered by the dealership during the pre-delivery service was incorrect.The mileage recorded by Lookers SEAT on 14 February 2024 was 26,231 miles.The previous service, carried out on 27 October 2023, recorded the mileage as 13,587 miles. This indicates an increase of almost 13,000 miles in less than four months, which is clearly incorrect.Furthermore, my vehicle's current mileage today is only just over 25,000 miles, meaning the official service history shows the vehicle having covered more miles in February 2024 than it has today.Since discovering this, I have contacted the dealership on numerous occasions. During these conversations, members of your team have acknowledged that this was an administrative error made by the dealership. I have also been assured on several occasions that I would receive written confirmation explaining the mistake and confirming the correct mileage, as I have been informed that the digital service history cannot be amended.Over the past week alone, I have called the dealership every day, have spoken to the Service Manager a number of times, and on some days, I have made multiple calls as I was told "by the end of the day" on several occasions, yet I have still not received the promised confirmation.This is a significant issue. An unexplained mileage discrepancy in a manufacturer's digital service history has the potential to affect the future value of my vehicle, create unnecessary concern for prospective purchasers, and complicate any future sale or part exchange.I therefore require written confirmation, on Lookers headed paper, confirming:- the incorrect mileage entered by the dealership;- the correct mileage at the time the service was carried out;- that the discrepancy was the result of an administrative error made by Lookers SEAT Stockport;- that the vehicle has not travelled the higher mileage shown in the service history; and- that Lookers accepts responsibility for the incorrect service history entry.I would appreciate receiving this confirmation within five working days.If I do not receive a satisfactory response within five working days, I will have no option but to escalate the matter through Lookers' formal complaints procedure and, if necessary, refer the complaint to The Motor Ombudsman and The National Conciliation Service, in accordance with your published complaints process.I hope this matter can now be resolved promptly and without the need for further escalation, and I look forward to your response.

Came to look at cars on Sat 4th July with my son, the car I was interested in had a visible lookers price ticket in the car window it was a Seat Mii ! £6,998 year 2018. I enquired about it and then went home and returned back to purchase it on Sunday 5th July the price was still displayed in the front window £6,998 on speaking to the salesman and agreeing to purchase the car I then followed him in to the showroom to pay the deposit and was told the car was £7, 399 as apparently thats what it said online. I wasn't happy and told the salesman but he said he wasn't prepared to sell at the price that the car was displaying to customers on the forecourt as it was an error.I would give Lookers Seat a 0 star if they had that option.I will pass my experience on to Friends ,Family and work colleagues.

Dear Lookers SEAT,I am writing to formally raise a complaint regarding my dad visiting your garage today, Sunday 5th July 2026, to view and purchase the SEAT MII Registration DA18 PXW.I visited the showroom with my dad on Saturday 4th July 2026 AM and while on the forecourt, we noted the price clearly displayed on the physical vehicle sticker was £6998. Following this, we looked inside the vehicle and spoke to one of your female colleagues regarding two small scratches on the front and rear. Your colleague advised that these could be removed should he go ahead and purchase the car.After this, my dad went home to discuss the price and we agreed that he would come back to the showroom today with a family member who is a mechanic at Lookers Stockport. The family member asked the sales person about family discount as an employee of Lookers and he said that it only applied to work colleagues and he would give a goodwill gesture of £47.00 discount. He then took my dad into the showroom to sort out the payment.However, when he attempted to discuss purchasing the vehicle, he was informed that you would not honour this price and insisted on charging the higher online price of £7399. After the offered discount this would be £7352. My dad felt pressured into the sale and agreed to pay the deposit of £250 to the sales person. When he came home, he shared what had happened. I visited the showroom this evening to check the sticker price again and it was still displayed as £6998.I am extremely disappointed with this approach, I am a loyal customer of Lookers Stockport and have purchased three Renaults from Lookers Stockport on PCP over the past 12 years. I have never been treated in this manner by any of the staff in the Renault department at Lookers.As a consumer, I find this practice entirely unacceptable. Under the Consumer Protection from Unfair Trading Regulations, it is a breach of the law to provide misleading price indications or engage in "bait-and-switch" advertising to lure customers onto a forecourt. The price displayed on the vehicle is the price you are actively advertising to the public.I am giving your dealership the opportunity to rectify this situation. I remain interested in purchasing the vehicle, but only at the advertised price displayed on the car £6998, with the scratches removes as agreed with your colleague on Saturday 4th July.If you are unwilling to honour the displayed price, please consider this email formal notification that I will be reporting this incident to Trading Standards (via Citizens Advice) for investigation into misleading pricing practices, using the photographic evidence I took of the vehicle's price sticker on your lot.I expect a prompt response within 48 hours to confirm how you intend to proceed.Yours sincerely,Mr Tom Lambert07941607217

customer has called as main driver for partners motability car, has arrived today to be advised service cannot be carried out on a wait appointment as they are short staffed and this has been the case the past few attempts to get this done. customer is at site currently waiting for the vehicle and has been there since 10.15 and vehicle has still not went into workshop for the work on the brakes to be carried out.