Resp;onse knowledge and courtesy first class

The salesman Will was very helpful and the overall feel of the dealership was very friendly.

Staff were not interested in booking me in for a test drive after I said i was interested in PCP and Lease prices. The guy told me to go to a different dealership. After much argument I gave up and decided to go to a different car brand.

First contact was good and friendly, the test drive was in a car that wan't to the spec I was told about, the second test drive in another car was good, full go thro' of offers and finance was done on site but was not sent to my email as promised even after a reminder so a lost sale there!

Poor communication and salesmanship

I had a prearrange appointment with Will to test drive car for 10am on Saturday morning, I arrived and there was no customer parking available all spaces were filled with SEAT cars presumably waiting to be sold. When we went into reception we let a lady know we were there to meet with Will for a test drive we were told he was busy with someone else and had another customer waiting in reception for him. Another sales man came to help but then said we had to wait as the car that I had booked to test drive had no petrol and he had to go out so put petrol in. I would get having to wait around and nothing be ready if I had just turned up without an appointment but it wasn't what I was expecting. I have since purchased a car from HPL and found the experience much more welcoming.

We made an appointment to come and test drive a car, ended up being passed to someone else even though we had made an appointment with somebody. We were then passed to another person (3rd person), never ended up test driving the car as they then told us they could not honour the price of the car despite us ringing the day before and being told the price was correct. We ended up being there for 2 hours and didn’t get much of what we actually came for, and for close to an hour and a half of that we were just sat waiting, far too long to just be sat in the dealership.

Sales team basically ignored us. Called in advance and still felt like we were begging to see help. Was going to buy a car but decided to go elsewhere

This is my second car I’ve bought from seat lookers Stockport in the past 12 months. I Emailed the manager Luke about buying my second car whom emailed me back promptly. I dealt with a young gentleman William whom was extremely helpful and felt very trustworthy. I had an issue with the second car which was rectified promptly and professionally. I would definitely keep coming back to seat lookers Stockport due to the service and trust I have in them. Thank you !

Very professional the team at Lookers