Dear Sir/Madam,I am writing to raise a formal complaint regarding both the handling of my MOT booking and the quality of service recently carried out on my vehicle.Firstly, I am extremely dissatisfied that my MOT appointment was changed from 28th March to 26th March without any prior consultation or even a courtesy phone call. I have since been advised that this change was made by Angeciki. This lack of communication is unacceptable and has caused unnecessary inconvenience.In addition to this, I have serious concerns about the major service carried out on 7th February 2026. At the time of booking, I clearly noted that there was a smell of fumes within the vehicle. Despite this, the following significant issues were not identified:• An oil leak behind the engine• Four leaking fuel injectors• A coolant leakThese faults were only brought to my attention following an independent inspection, which is extremely disappointing. While I appreciate that full diagnostics may incur an additional cost, the above issues are serious and should reasonably have been identified during a major service.Furthermore, the flywheel is currently rattling which is audible as soon as the clutch is pressed down, yet the clutch was marked as satisfactory on the service sheet. This raises further concern that the vehicle was not inspected thoroughly or serviced to an acceptable standard.I have paid a significant amount for this service and would expect it to have been carried out with due care, attention, and professionalism. Unfortunately, this does not appear to have been the case.I would appreciate your prompt response to address these concerns, including an explanation and how you intend to resolve this matter.Regards,Melissa

I bought a used car that turned out to have nothing but problems. I purchased a 2 year warranty costing over £549. I have never claimed on this warranty and sold the car back to dealership as a part exchange 8 months after buying it because no one could fix the issues. I was told by two different people I could cancel the warranty and receive a partial refund for the remaining 16 months of the warranty. I was in negative equity as I hadn't had the car long and was specifically told that it wouldn't matter as the refund from warranty would cancel out the negative equity.I have since been told by Assurant, that once you cancel the warranty, you don't get any refund. The dealership I bought it from didn't even know this as this rule only apparently came into effect in the last year or so. It's an extremely unethical way to do business.If the car hadn't had so many issues in the first place, I wouldn't have sold it, especially knowing that Lookers were going to keep over £300 of my money that I was told would be coming back to me.

Follow-up: Additional concern regarding incorrect MOT adviceDear Complaints team,I am writing to follow up on the complaint I raised yesterday with an additional concern regarding the advice I received.During my interaction with Angeliki, I was informed that my MOT was due at the end of this month. Given there are only a few days remaining, this caused me significant and unnecessary panic. However, upon double-checking, I have confirmed that my MOT is not actually due until 2027, as it is a new vehicle and exempt for the first three years.I am concerned that such fundamental misinformation was provided. It suggests a potential gap in staff product knowledge and customer service training. I would appreciate reassurance that this feedback will be used to "brush up" on team training to ensure other customers are not given incorrect advice that causes avoidable distress.I look forward to your response regarding how you intend to address this and my initial complaint.Kind regards,Ridha-Zahra

Subject: Formal Complaint: Service Department Experience – AF24 VPJDear Service Manager,I am writing to formally lodge a complaint regarding a telephone conversation I had with a member of your team, Angelique, today at 16:01.As a returning customer who has previously found the service at SEAT Stockport to be excellent, I was incredibly disheartened by the experience. I called to discuss specific concerns regarding my vehicle, but I found Angelique’s tone to be unprofessional and dismissive.While I understand that service dates can be limited, being offered a date as far away as June—compounded by an unhelpful attitude—was deeply disappointing. The level of customer service I received today did not align with the high standards I have come to expect from your dealership.I value my relationship with SEAT Stockport and would like this matter addressed.I would appreciate it if you could look into this interaction and provide a raeson into her behaviour.I look forward to hearing from you.Kind regards,Ridha-Zahra07947670699

Superb dealership friendly staff waited in reception area while car was mot tested would recommend 5 star

Dear Sir/Madam,I am writing to formally raise a complaint regarding my NHS fleet vehicle and the handling of two breakdown incidents that occurred in November 2025 and February 2026.In November 2025, my hybrid vehicle broke down due to an electrical issue. The AA attended but were unable to repair the fault, and the vehicle was subsequently recovered to Lookers SEAT dealership in Stockport. During this time, I was provided with a courtesy car for the full duration of the repair, which lasted approximately two weeks.When I collected my vehicle, it had been returned in a poor condition following recovery. I was also unable to access items from the boot due to ongoing issues with the doors and boot not opening properly. Shortly after, I experienced further problems when attempting to charge the vehicle, as it would only charge minimally. Eventually, a battery warning appeared, and the vehicle broke down again in February 2026.Following the second breakdown, the vehicle was again recovered to the same dealership. However, on this occasion, I was only provided with a courtesy car for two days. I was forced to pay £162.92 for an additional three days of car hire, which I could not afford to continue, leaving me without a vehicle for a further nine days while my car remained in the dealership for approximately two weeks. During this time, I incurred additional inconvenience and expense relying on public transport and taxis.When I finally received an update, I was informed that the issue was caused by battery leads not being attached. Given that the AA was unable to access the battery during the February incident due to the doors not opening, it is highly likely that this issue originated from the previous visit in November. This raises serious concerns about the quality of work carried out on my vehicle. I am unclear as to what repairs were actually completed if such a fundamental issue was overlooked.Furthermore, I am extremely concerned about the potential safety implications. Driving a vehicle with improperly connected battery leads could pose a significant health and safety risk, including the possibility of electrical faults or fire. Despite raising this concern, it was dismissed without proper investigation.I pay a substantial amount for this NHS fleet vehicle specifically to ensure reliability and to avoid situations where I am left without transport. Unfortunately, this has not been the case, and I have experienced considerable inconvenience, distress, and financial loss as a direct result of what appears to be inadequate servicing.Given the circumstances, I am requesting:• A full explanation of how this issue occurred and why it was not identified and resolved during the initial repair.• Reimbursement of the £162.92 I incurred for the courtesy vehicle.• Consideration of compensation for the additional inconvenience and costs I experienced during the period I was left without a vehicle.I would appreciate a prompt and thorough response to this matter.Kind RegardsCassie

My car was locked up and taken in for its MOT, and then brought back again. I was very pleased with both collection and return, andThe MOT on my car.Thank youDiana Hrynkiw

Good AfternoonPlease see below a non regulated complaint received via our team mailbox.Many thanks.Regards.F and I ComplaintsManchester Head OfficeLookers House 1st Floor, Lookers Stoke, Bede Road, ST4 4GUlookers.co.ukFrom: Leigh GreenSent: 18 March 2026 13:08To: mark.raban@lookers.co.uk; F and I ComplaintsSubject: Formal Complaint – Vehicle Failure, Incorrect Registration, and Unacceptable ServiceExternal Sender: Confirm legitimacy before acting.Dear Sir/Madam,I am writing to formally raise a complaint regarding the handling of my vehicle by your Stockport dealership and the level of customer service I have received, which I find wholly unacceptable.I purchased my vehicle in October 2024, and it has now come to light that an administrative error was made at the point of sale, with the wrong registration plate assigned to my car. This mistake has directly contributed to my current situation, where my vehicle has been left unusable and stationary for an entire day without any resolution at your Stockport SEAT site.Furthermore, I was informed by your team that I did not have an appointment booked. However, I have clear email confirmation that I had both an appointment and a diagnostic scheduled for the 17th. Despite this, my car was not even looked at. This demonstrates a serious lack of organisation, record-keeping, and accountability.To make matters worse, I have now been told that I must wait an additional week for a diagnostic appointment. I have also been informed that I am not eligible for a courtesy car until after the diagnostic is completed to confirm that the alternator fault is covered under warranty—despite this already being understood as a warranty issue.Under the Consumer Rights Act 2015, services must be carried out with reasonable care and skill, within a reasonable time, and without causing significant inconvenience to the customer. Based on the above, I do not believe these obligations have been met.Additionally, where a service falls below this standard, I am legally entitled to require repeat performance at no additional cost and within a reasonable timeframe. The current delays, lack of action, and refusal to provide reasonable support—such as a courtesy vehicle—clearly fall short of these requirements.I specifically purchased an extended warranty with SEAT under the expectation that both my vehicle and I would be properly supported in situations like this. Instead, I am left without a working car, without a courtesy vehicle, and without timely assistance. This fundamentally undermines the purpose and value of the warranty I paid for.This situation is not just inconvenient—it is having a serious impact on my family. I have three young children, the youngest of whom is only nine weeks old. I currently have no means of getting my children to school or taking my baby to essential medical appointments. The lack of urgency, empathy, and practical support shown is deeply concerning.I require urgent clarification on the following:• Why an administrative error with my registration was allowed to occur and remain unresolved• Why my confirmed appointment on the 17th was not honoured• Why I am being made to wait an additional week for a diagnostic• Why I am being denied a courtesy car despite clear hardship and a known warranty issueGiven the circumstances, I now require the following actions without delay:• Immediate prioritisation of my vehicle’s diagnostic and repair• Provision of a courtesy vehicle as a matter of urgency• A full written explanation and acknowledgment of the service failuresIf this matter is not resolved promptly, I will escalate the complaint through the Motor Ombudsman and consider pursuing further legal remedies available to me.Please respond within 7 days confirming how you intend to resolve this matter.I look forward to your urgent response.Yours faithfully,Leigh Green07515405718Sent from my iPhone

even though i wasn’t successful in getting a car with you my experience was amazing with Will, he was helping me find what i wanted and was also very patient with the process, he was very polite and kind all the time making sure my experience was good!

I would like to express my dissatisfaction with the response I received following a fault with my son’s adapted vehicle after it was serviced by your department last week (4/3/26).Unfortunately, shortly after the service it was apparent that the car was leaking fuel, a fault which required assistance from RAC home start who identified the cause as the fuel filter lid not refitted correctly.This situation caused significant inconvenience as my son is a wheelchair user and relies on the car for transport to all his activities. As the vehicle was not usable until fixed he was unable to participate in his usual activities and the disruption to his routine understandably affected him.I fully appreciate that these things can happen but given that the issue arose directly after the recent work I was disappointed by the response I received when raising the matter with your department (9/3/26). Under the circumstances I would have expected a more proactive acknowledgement of the issue and reassurance that it could be swiftly addressed. Instead, my son’s support worker and I were informed each time we spoke to someone that it would need to be brought in for ‘Diagnostics at £120’ and the earliest date (eventually) offered was 23/3/26.I have always trusted Lookers to carry out servicing to a high professional standard, which is why this experience has been particularly disappointing.I look forward to your response.