I’ve drop my seat leon for diagnostic appointment Tuesday. I haven’t heard anything back yet. And I’ve called a few times, keeping nobody answered the call.

My elderly parents recently brought there low milage seat arona registration 2021 DU21LRO with 16,000 mls on into you whilst I was on holiday as the SOS light and warning light on tbe dashboard was illuminated, a very common fault I believe as the Internet is full of reports of the same issue. Your service department advised it needed a part at a cost of approx £270 , you would order it and let them know when it arrived , they heard nothing so chased twice , today they called in and was told the service department could fix it there and then in approx 1.5 hrs and to sit and have a coffee. Then were then told it needs another part at over a £1000 , it may fail an mot ,then it wont fail an mot ,then you can just leave the fault and continue to use it, now hears the funny part ! Because they have been messed about, they would reduce the £270 part cost down to £70, they paid it believing what they were told and have driven away with the car in exactly the same condition with the same fault that was diagnosed and a part fitted to the tune of £70. WHAT ? Please investigate this and either get the car repaired or refund the £70 that i will say and not lightly i feel has been stolen from them and they have been taken advantage of ! Personally I think you should repair the fault as promised as a gesture of good will , way of an apology and hoorfully restore some faith in SEAT . I look forward to hearing from you with a proposed remedy.

Poor communication and poor customer service.Quality of vehicle

Not very good customer service. Was promised some quotes but put off multiple times. Final correspondence was couldn’t help. Unfortunately in that time I had purchased a car elsewhere for my daughter from a helpful dealership that clearly wanted my business.

Passed mot when it shouldn't of done due to dodgy seat belt

87148812Created by System on Mar 25, 2026 at 4:37 PM UTCI am still awaiting to hear about the above complaint that was lodged over 2 weeks ago, according to your website you deal with complaints within 14 days?

Formal Complaint – Immediate Senior Escalation RequiredDear Sir/Madam,I am writing to formally lodge a serious complaint regarding the appalling level of customer service I have received at your Stockport branch. This matter now requires immediate escalation to senior management.I have attended your dealership twice within the space of three days, and despite this, my car remains unfixed with no clear diagnosis or solution provided. Instead, I have been given inconsistent and contradictory information by different members of staff on each visit. The explanations provided were not only unhelpful but appeared misleading, leaving me with no confidence whatsoever in your team’s competence.During my most recent visit, I was effectively dismissed due to your early Saturday closing. I was rushed out, fobbed off, and given yet another vague and conflicting explanation rather than any form of resolution. This is completely unacceptable. At no point during either visit was I treated with professionalism, transparency, or respect.What is most concerning is that I was made to feel unimportant and undervalued as a customer. For a company that is supposed to provide reassurance and expertise, particularly when dealing with vehicle safety, the experience was the exact opposite. The conduct of your staff was unprofessional, poorly communicated, and frankly embarrassing for a business claiming to operate to a professional standard.It is evident that there are significant failings in staff training, communication, and accountability. I strongly suggest that your priorities be reassessed—customer service, honesty, and delivering actual solutions should come before sales targets and bonuses. The current approach is clearly failing.Let me be absolutely clear: I will not be returning to your Stockport branch under any circumstances, nor will I recommend your services to anyone. Furthermore, if this matter is not addressed appropriately, I am fully prepared to escalate this complaint beyond your branch.I expect this issue to be reviewed by senior management without delay

cust purchased the vehicle through carline end of May 2024. The vehicle has already been with a different dealership and also with ourselves for a month. cust is now 2 weeks out side of roadside assist and is not happy. The leasing comp has said that it is a product issue and the twice it has been in for repair it has not resolved the problem. The vehicle was registered in March but the cust didn't receive it until May so not sure how the roadside has ran out.

Dear Sir/Madam,On 7 October 2025, the Financial Conduct Authority announced its proposals for a mass redress scheme on unfair motor finance.This has made me aware that, if a motor finance arrangement had certain features, a failure to properly disclose them to the borrower is likely to have been unfair.I would like to ask if my finance agreement with you (details below) had any form of commission arrangement between you and the broker / car dealer or any other entity involved in the transaction that included any of the following:- A discretionary commission arrangement- A high commission (where the commission is equal to or greater than 35% of the total cost of credit and 10% of the loan)- A contractual tie between you and the broker that provided you with exclusivity or a right of first refusal.If you used any of the arrangements listed above in connection with my agreement, I request you inform me within 8 weeks as set out by FCA guidelines, and consider this letter a formal complaint.If they were present, I don’t believe I was adequately informed of them. This is likely to have been unfair and could have prevented me from negotiating or seeking a better deal.Please confirm receipt of my letter and whether you are treating this as a complaint.Details that may help you find my policy:Name:Callum McGeeDate of birth:26/Jan/2001Current address:57 linnet RoadMaghullLiverpoolL31 1LPVehicle number plate(s):KS18 TMZWhere/When I bought the vehicle:- (09/Jan/2020)Yours sincerely,Callum McGee

Dear Sir/Madam,I am writing to raise a formal complaint regarding both the handling of my MOT booking and the quality of service recently carried out on my vehicle.Firstly, I am extremely dissatisfied that my MOT appointment was changed from 28th March to 26th March without any prior consultation or even a courtesy phone call. I have since been advised that this change was made by Angeciki. This lack of communication is unacceptable and has caused unnecessary inconvenience.In addition to this, I have serious concerns about the major service carried out on 7th February 2026. At the time of booking, I clearly noted that there was a smell of fumes within the vehicle. Despite this, the following significant issues were not identified:• An oil leak behind the engine• Four leaking fuel injectors• A coolant leakThese faults were only brought to my attention following an independent inspection, which is extremely disappointing. While I appreciate that full diagnostics may incur an additional cost, the above issues are serious and should reasonably have been identified during a major service.Furthermore, the flywheel is currently rattling which is audible as soon as the clutch is pressed down, yet the clutch was marked as satisfactory on the service sheet. This raises further concern that the vehicle was not inspected thoroughly or serviced to an acceptable standard.I have paid a significant amount for this service and would expect it to have been carried out with due care, attention, and professionalism. Unfortunately, this does not appear to have been the case.I would appreciate your prompt response to address these concerns, including an explanation and how you intend to resolve this matter.Regards,Melissa