87148812Created by System on Mar 25, 2026 at 4:37 PM UTCI am still awaiting to hear about the above complaint that was lodged over 2 weeks ago, according to your website you deal with complaints within 14 days?

Formal Complaint – Immediate Senior Escalation RequiredDear Sir/Madam,I am writing to formally lodge a serious complaint regarding the appalling level of customer service I have received at your Stockport branch. This matter now requires immediate escalation to senior management.I have attended your dealership twice within the space of three days, and despite this, my car remains unfixed with no clear diagnosis or solution provided. Instead, I have been given inconsistent and contradictory information by different members of staff on each visit. The explanations provided were not only unhelpful but appeared misleading, leaving me with no confidence whatsoever in your team’s competence.During my most recent visit, I was effectively dismissed due to your early Saturday closing. I was rushed out, fobbed off, and given yet another vague and conflicting explanation rather than any form of resolution. This is completely unacceptable. At no point during either visit was I treated with professionalism, transparency, or respect.What is most concerning is that I was made to feel unimportant and undervalued as a customer. For a company that is supposed to provide reassurance and expertise, particularly when dealing with vehicle safety, the experience was the exact opposite. The conduct of your staff was unprofessional, poorly communicated, and frankly embarrassing for a business claiming to operate to a professional standard.It is evident that there are significant failings in staff training, communication, and accountability. I strongly suggest that your priorities be reassessed—customer service, honesty, and delivering actual solutions should come before sales targets and bonuses. The current approach is clearly failing.Let me be absolutely clear: I will not be returning to your Stockport branch under any circumstances, nor will I recommend your services to anyone. Furthermore, if this matter is not addressed appropriately, I am fully prepared to escalate this complaint beyond your branch.I expect this issue to be reviewed by senior management without delay

cust purchased the vehicle through carline end of May 2024. The vehicle has already been with a different dealership and also with ourselves for a month. cust is now 2 weeks out side of roadside assist and is not happy. The leasing comp has said that it is a product issue and the twice it has been in for repair it has not resolved the problem. The vehicle was registered in March but the cust didn't receive it until May so not sure how the roadside has ran out.

Dear Sir/Madam,On 7 October 2025, the Financial Conduct Authority announced its proposals for a mass redress scheme on unfair motor finance.This has made me aware that, if a motor finance arrangement had certain features, a failure to properly disclose them to the borrower is likely to have been unfair.I would like to ask if my finance agreement with you (details below) had any form of commission arrangement between you and the broker / car dealer or any other entity involved in the transaction that included any of the following:- A discretionary commission arrangement- A high commission (where the commission is equal to or greater than 35% of the total cost of credit and 10% of the loan)- A contractual tie between you and the broker that provided you with exclusivity or a right of first refusal.If you used any of the arrangements listed above in connection with my agreement, I request you inform me within 8 weeks as set out by FCA guidelines, and consider this letter a formal complaint.If they were present, I don’t believe I was adequately informed of them. This is likely to have been unfair and could have prevented me from negotiating or seeking a better deal.Please confirm receipt of my letter and whether you are treating this as a complaint.Details that may help you find my policy:Name:Callum McGeeDate of birth:26/Jan/2001Current address:57 linnet RoadMaghullLiverpoolL31 1LPVehicle number plate(s):KS18 TMZWhere/When I bought the vehicle:- (09/Jan/2020)Yours sincerely,Callum McGee

Dear Sir/Madam,I am writing to raise a formal complaint regarding both the handling of my MOT booking and the quality of service recently carried out on my vehicle.Firstly, I am extremely dissatisfied that my MOT appointment was changed from 28th March to 26th March without any prior consultation or even a courtesy phone call. I have since been advised that this change was made by Angeciki. This lack of communication is unacceptable and has caused unnecessary inconvenience.In addition to this, I have serious concerns about the major service carried out on 7th February 2026. At the time of booking, I clearly noted that there was a smell of fumes within the vehicle. Despite this, the following significant issues were not identified:• An oil leak behind the engine• Four leaking fuel injectors• A coolant leakThese faults were only brought to my attention following an independent inspection, which is extremely disappointing. While I appreciate that full diagnostics may incur an additional cost, the above issues are serious and should reasonably have been identified during a major service.Furthermore, the flywheel is currently rattling which is audible as soon as the clutch is pressed down, yet the clutch was marked as satisfactory on the service sheet. This raises further concern that the vehicle was not inspected thoroughly or serviced to an acceptable standard.I have paid a significant amount for this service and would expect it to have been carried out with due care, attention, and professionalism. Unfortunately, this does not appear to have been the case.I would appreciate your prompt response to address these concerns, including an explanation and how you intend to resolve this matter.Regards,Melissa

I bought a used car that turned out to have nothing but problems. I purchased a 2 year warranty costing over £549. I have never claimed on this warranty and sold the car back to dealership as a part exchange 8 months after buying it because no one could fix the issues. I was told by two different people I could cancel the warranty and receive a partial refund for the remaining 16 months of the warranty. I was in negative equity as I hadn't had the car long and was specifically told that it wouldn't matter as the refund from warranty would cancel out the negative equity.I have since been told by Assurant, that once you cancel the warranty, you don't get any refund. The dealership I bought it from didn't even know this as this rule only apparently came into effect in the last year or so. It's an extremely unethical way to do business.If the car hadn't had so many issues in the first place, I wouldn't have sold it, especially knowing that Lookers were going to keep over £300 of my money that I was told would be coming back to me.

Follow-up: Additional concern regarding incorrect MOT adviceDear Complaints team,I am writing to follow up on the complaint I raised yesterday with an additional concern regarding the advice I received.During my interaction with Angeliki, I was informed that my MOT was due at the end of this month. Given there are only a few days remaining, this caused me significant and unnecessary panic. However, upon double-checking, I have confirmed that my MOT is not actually due until 2027, as it is a new vehicle and exempt for the first three years.I am concerned that such fundamental misinformation was provided. It suggests a potential gap in staff product knowledge and customer service training. I would appreciate reassurance that this feedback will be used to "brush up" on team training to ensure other customers are not given incorrect advice that causes avoidable distress.I look forward to your response regarding how you intend to address this and my initial complaint.Kind regards,Ridha-Zahra

Subject: Formal Complaint: Service Department Experience – AF24 VPJDear Service Manager,I am writing to formally lodge a complaint regarding a telephone conversation I had with a member of your team, Angelique, today at 16:01.As a returning customer who has previously found the service at SEAT Stockport to be excellent, I was incredibly disheartened by the experience. I called to discuss specific concerns regarding my vehicle, but I found Angelique’s tone to be unprofessional and dismissive.While I understand that service dates can be limited, being offered a date as far away as June—compounded by an unhelpful attitude—was deeply disappointing. The level of customer service I received today did not align with the high standards I have come to expect from your dealership.I value my relationship with SEAT Stockport and would like this matter addressed.I would appreciate it if you could look into this interaction and provide a raeson into her behaviour.I look forward to hearing from you.Kind regards,Ridha-Zahra07947670699

Superb dealership friendly staff waited in reception area while car was mot tested would recommend 5 star

Dear Sir/Madam,I am writing to formally raise a complaint regarding my NHS fleet vehicle and the handling of two breakdown incidents that occurred in November 2025 and February 2026.In November 2025, my hybrid vehicle broke down due to an electrical issue. The AA attended but were unable to repair the fault, and the vehicle was subsequently recovered to Lookers SEAT dealership in Stockport. During this time, I was provided with a courtesy car for the full duration of the repair, which lasted approximately two weeks.When I collected my vehicle, it had been returned in a poor condition following recovery. I was also unable to access items from the boot due to ongoing issues with the doors and boot not opening properly. Shortly after, I experienced further problems when attempting to charge the vehicle, as it would only charge minimally. Eventually, a battery warning appeared, and the vehicle broke down again in February 2026.Following the second breakdown, the vehicle was again recovered to the same dealership. However, on this occasion, I was only provided with a courtesy car for two days. I was forced to pay £162.92 for an additional three days of car hire, which I could not afford to continue, leaving me without a vehicle for a further nine days while my car remained in the dealership for approximately two weeks. During this time, I incurred additional inconvenience and expense relying on public transport and taxis.When I finally received an update, I was informed that the issue was caused by battery leads not being attached. Given that the AA was unable to access the battery during the February incident due to the doors not opening, it is highly likely that this issue originated from the previous visit in November. This raises serious concerns about the quality of work carried out on my vehicle. I am unclear as to what repairs were actually completed if such a fundamental issue was overlooked.Furthermore, I am extremely concerned about the potential safety implications. Driving a vehicle with improperly connected battery leads could pose a significant health and safety risk, including the possibility of electrical faults or fire. Despite raising this concern, it was dismissed without proper investigation.I pay a substantial amount for this NHS fleet vehicle specifically to ensure reliability and to avoid situations where I am left without transport. Unfortunately, this has not been the case, and I have experienced considerable inconvenience, distress, and financial loss as a direct result of what appears to be inadequate servicing.Given the circumstances, I am requesting:• A full explanation of how this issue occurred and why it was not identified and resolved during the initial repair.• Reimbursement of the £162.92 I incurred for the courtesy vehicle.• Consideration of compensation for the additional inconvenience and costs I experienced during the period I was left without a vehicle.I would appreciate a prompt and thorough response to this matter.Kind RegardsCassie