went in the other week with the view of changing but no-one paid any attention so they left. have taken the car in for diagnostic as issue with front sensor to to told camera has moved and this is causing the issue. vehicle is now out of warranty and have been quoted £440 for just labor work. customer unhappy as feels this is a manufacturer issue that they should not be made to pay for.

Following your response to my review I have no complaints about the work done on my car [ except I thought it may have been cleaned ... but perhaps this is not your usual modus operandi di]. My com plaint was simply that I could not get through to the garage [services] when I tried to call them. And I tried about ten times over the morning. When I did get through it was explained to me that they were exceptionally busy but I was surprised I had not been redirected to a central office.

repeated dealings with the branch, ranging from minor customer service grew to a safety concern.husband details had been captured and please dont contact him please contact his wife, details have not been changed and the cust has been waiting around to collect the vehicle. Every visit this has been communicated to them but still they call him. Repair to an issue the car was driving, cust put a review on google regarding this. Arrived and waited for the vehicle and only then told that one of the parts had arrived and the cust would have to return, no option given to rebook before the appointment as they should have know the part would not be there. The car park is carnage and difficult to drive in and out. Cust had requested that the car would be re balanced and agreed to, but wasnt carried out. Husband unhappy and it should have been carried out after that kind of work. Took to a local garage and there was in balance. Your ability to carry out work on vehicles is not a very high standard. Cust called and could only get an appointment 2 to 3 months later and the cust took it to a different dealership. Cust asked for thee appointment to cancel the appointment today she has received a text reminding her of her appointment.

I’ve drop my seat leon for diagnostic appointment Tuesday. I haven’t heard anything back yet. And I’ve called a few times, keeping nobody answered the call.

My elderly parents recently brought there low milage seat arona registration 2021 DU21LRO with 16,000 mls on into you whilst I was on holiday as the SOS light and warning light on tbe dashboard was illuminated, a very common fault I believe as the Internet is full of reports of the same issue. Your service department advised it needed a part at a cost of approx £270 , you would order it and let them know when it arrived , they heard nothing so chased twice , today they called in and was told the service department could fix it there and then in approx 1.5 hrs and to sit and have a coffee. Then were then told it needs another part at over a £1000 , it may fail an mot ,then it wont fail an mot ,then you can just leave the fault and continue to use it, now hears the funny part ! Because they have been messed about, they would reduce the £270 part cost down to £70, they paid it believing what they were told and have driven away with the car in exactly the same condition with the same fault that was diagnosed and a part fitted to the tune of £70. WHAT ? Please investigate this and either get the car repaired or refund the £70 that i will say and not lightly i feel has been stolen from them and they have been taken advantage of ! Personally I think you should repair the fault as promised as a gesture of good will , way of an apology and hoorfully restore some faith in SEAT . I look forward to hearing from you with a proposed remedy.

Poor communication and poor customer service.Quality of vehicle

Not very good customer service. Was promised some quotes but put off multiple times. Final correspondence was couldn’t help. Unfortunately in that time I had purchased a car elsewhere for my daughter from a helpful dealership that clearly wanted my business.

Passed mot when it shouldn't of done due to dodgy seat belt

87148812Created by System on Mar 25, 2026 at 4:37 PM UTCI am still awaiting to hear about the above complaint that was lodged over 2 weeks ago, according to your website you deal with complaints within 14 days?

Formal Complaint – Immediate Senior Escalation RequiredDear Sir/Madam,I am writing to formally lodge a serious complaint regarding the appalling level of customer service I have received at your Stockport branch. This matter now requires immediate escalation to senior management.I have attended your dealership twice within the space of three days, and despite this, my car remains unfixed with no clear diagnosis or solution provided. Instead, I have been given inconsistent and contradictory information by different members of staff on each visit. The explanations provided were not only unhelpful but appeared misleading, leaving me with no confidence whatsoever in your team’s competence.During my most recent visit, I was effectively dismissed due to your early Saturday closing. I was rushed out, fobbed off, and given yet another vague and conflicting explanation rather than any form of resolution. This is completely unacceptable. At no point during either visit was I treated with professionalism, transparency, or respect.What is most concerning is that I was made to feel unimportant and undervalued as a customer. For a company that is supposed to provide reassurance and expertise, particularly when dealing with vehicle safety, the experience was the exact opposite. The conduct of your staff was unprofessional, poorly communicated, and frankly embarrassing for a business claiming to operate to a professional standard.It is evident that there are significant failings in staff training, communication, and accountability. I strongly suggest that your priorities be reassessed—customer service, honesty, and delivering actual solutions should come before sales targets and bonuses. The current approach is clearly failing.Let me be absolutely clear: I will not be returning to your Stockport branch under any circumstances, nor will I recommend your services to anyone. Furthermore, if this matter is not addressed appropriately, I am fully prepared to escalate this complaint beyond your branch.I expect this issue to be reviewed by senior management without delay