cust purchased the vehicle through carline end of May 2024. The vehicle has already been with a different dealership and also with ourselves for a month. cust is now 2 weeks out side of roadside assist and is not happy. The leasing comp has said that it is a product issue and the twice it has been in for repair it has not resolved the problem. The vehicle was registered in March but the cust didn't receive it until May so not sure how the roadside has ran out.

Dear Sir/Madam,On 7 October 2025, the Financial Conduct Authority announced its proposals for a mass redress scheme on unfair motor finance.This has made me aware that, if a motor finance arrangement had certain features, a failure to properly disclose them to the borrower is likely to have been unfair.I would like to ask if my finance agreement with you (details below) had any form of commission arrangement between you and the broker / car dealer or any other entity involved in the transaction that included any of the following:- A discretionary commission arrangement- A high commission (where the commission is equal to or greater than 35% of the total cost of credit and 10% of the loan)- A contractual tie between you and the broker that provided you with exclusivity or a right of first refusal.If you used any of the arrangements listed above in connection with my agreement, I request you inform me within 8 weeks as set out by FCA guidelines, and consider this letter a formal complaint.If they were present, I don’t believe I was adequately informed of them. This is likely to have been unfair and could have prevented me from negotiating or seeking a better deal.Please confirm receipt of my letter and whether you are treating this as a complaint.Details that may help you find my policy:Name:Callum McGeeDate of birth:26/Jan/2001Current address:57 linnet RoadMaghullLiverpoolL31 1LPVehicle number plate(s):KS18 TMZWhere/When I bought the vehicle:- (09/Jan/2020)Yours sincerely,Callum McGee

Dear Sir/Madam,I am writing to raise a formal complaint regarding both the handling of my MOT booking and the quality of service recently carried out on my vehicle.Firstly, I am extremely dissatisfied that my MOT appointment was changed from 28th March to 26th March without any prior consultation or even a courtesy phone call. I have since been advised that this change was made by Angeciki. This lack of communication is unacceptable and has caused unnecessary inconvenience.In addition to this, I have serious concerns about the major service carried out on 7th February 2026. At the time of booking, I clearly noted that there was a smell of fumes within the vehicle. Despite this, the following significant issues were not identified:• An oil leak behind the engine• Four leaking fuel injectors• A coolant leakThese faults were only brought to my attention following an independent inspection, which is extremely disappointing. While I appreciate that full diagnostics may incur an additional cost, the above issues are serious and should reasonably have been identified during a major service.Furthermore, the flywheel is currently rattling which is audible as soon as the clutch is pressed down, yet the clutch was marked as satisfactory on the service sheet. This raises further concern that the vehicle was not inspected thoroughly or serviced to an acceptable standard.I have paid a significant amount for this service and would expect it to have been carried out with due care, attention, and professionalism. Unfortunately, this does not appear to have been the case.I would appreciate your prompt response to address these concerns, including an explanation and how you intend to resolve this matter.Regards,Melissa

I bought a used car that turned out to have nothing but problems. I purchased a 2 year warranty costing over £549. I have never claimed on this warranty and sold the car back to dealership as a part exchange 8 months after buying it because no one could fix the issues. I was told by two different people I could cancel the warranty and receive a partial refund for the remaining 16 months of the warranty. I was in negative equity as I hadn't had the car long and was specifically told that it wouldn't matter as the refund from warranty would cancel out the negative equity.I have since been told by Assurant, that once you cancel the warranty, you don't get any refund. The dealership I bought it from didn't even know this as this rule only apparently came into effect in the last year or so. It's an extremely unethical way to do business.If the car hadn't had so many issues in the first place, I wouldn't have sold it, especially knowing that Lookers were going to keep over £300 of my money that I was told would be coming back to me.

Follow-up: Additional concern regarding incorrect MOT adviceDear Complaints team,I am writing to follow up on the complaint I raised yesterday with an additional concern regarding the advice I received.During my interaction with Angeliki, I was informed that my MOT was due at the end of this month. Given there are only a few days remaining, this caused me significant and unnecessary panic. However, upon double-checking, I have confirmed that my MOT is not actually due until 2027, as it is a new vehicle and exempt for the first three years.I am concerned that such fundamental misinformation was provided. It suggests a potential gap in staff product knowledge and customer service training. I would appreciate reassurance that this feedback will be used to "brush up" on team training to ensure other customers are not given incorrect advice that causes avoidable distress.I look forward to your response regarding how you intend to address this and my initial complaint.Kind regards,Ridha-Zahra

Subject: Formal Complaint: Service Department Experience – AF24 VPJDear Service Manager,I am writing to formally lodge a complaint regarding a telephone conversation I had with a member of your team, Angelique, today at 16:01.As a returning customer who has previously found the service at SEAT Stockport to be excellent, I was incredibly disheartened by the experience. I called to discuss specific concerns regarding my vehicle, but I found Angelique’s tone to be unprofessional and dismissive.While I understand that service dates can be limited, being offered a date as far away as June—compounded by an unhelpful attitude—was deeply disappointing. The level of customer service I received today did not align with the high standards I have come to expect from your dealership.I value my relationship with SEAT Stockport and would like this matter addressed.I would appreciate it if you could look into this interaction and provide a raeson into her behaviour.I look forward to hearing from you.Kind regards,Ridha-Zahra07947670699

Superb dealership friendly staff waited in reception area while car was mot tested would recommend 5 star

Dear Sir/Madam,I am writing to formally raise a complaint regarding my NHS fleet vehicle and the handling of two breakdown incidents that occurred in November 2025 and February 2026.In November 2025, my hybrid vehicle broke down due to an electrical issue. The AA attended but were unable to repair the fault, and the vehicle was subsequently recovered to Lookers SEAT dealership in Stockport. During this time, I was provided with a courtesy car for the full duration of the repair, which lasted approximately two weeks.When I collected my vehicle, it had been returned in a poor condition following recovery. I was also unable to access items from the boot due to ongoing issues with the doors and boot not opening properly. Shortly after, I experienced further problems when attempting to charge the vehicle, as it would only charge minimally. Eventually, a battery warning appeared, and the vehicle broke down again in February 2026.Following the second breakdown, the vehicle was again recovered to the same dealership. However, on this occasion, I was only provided with a courtesy car for two days. I was forced to pay £162.92 for an additional three days of car hire, which I could not afford to continue, leaving me without a vehicle for a further nine days while my car remained in the dealership for approximately two weeks. During this time, I incurred additional inconvenience and expense relying on public transport and taxis.When I finally received an update, I was informed that the issue was caused by battery leads not being attached. Given that the AA was unable to access the battery during the February incident due to the doors not opening, it is highly likely that this issue originated from the previous visit in November. This raises serious concerns about the quality of work carried out on my vehicle. I am unclear as to what repairs were actually completed if such a fundamental issue was overlooked.Furthermore, I am extremely concerned about the potential safety implications. Driving a vehicle with improperly connected battery leads could pose a significant health and safety risk, including the possibility of electrical faults or fire. Despite raising this concern, it was dismissed without proper investigation.I pay a substantial amount for this NHS fleet vehicle specifically to ensure reliability and to avoid situations where I am left without transport. Unfortunately, this has not been the case, and I have experienced considerable inconvenience, distress, and financial loss as a direct result of what appears to be inadequate servicing.Given the circumstances, I am requesting:• A full explanation of how this issue occurred and why it was not identified and resolved during the initial repair.• Reimbursement of the £162.92 I incurred for the courtesy vehicle.• Consideration of compensation for the additional inconvenience and costs I experienced during the period I was left without a vehicle.I would appreciate a prompt and thorough response to this matter.Kind RegardsCassie

My car was locked up and taken in for its MOT, and then brought back again. I was very pleased with both collection and return, andThe MOT on my car.Thank youDiana Hrynkiw

Good AfternoonPlease see below a non regulated complaint received via our team mailbox.Many thanks.Regards.F and I ComplaintsManchester Head OfficeLookers House 1st Floor, Lookers Stoke, Bede Road, ST4 4GUlookers.co.ukFrom: Leigh GreenSent: 18 March 2026 13:08To: mark.raban@lookers.co.uk; F and I ComplaintsSubject: Formal Complaint – Vehicle Failure, Incorrect Registration, and Unacceptable ServiceExternal Sender: Confirm legitimacy before acting.Dear Sir/Madam,I am writing to formally raise a complaint regarding the handling of my vehicle by your Stockport dealership and the level of customer service I have received, which I find wholly unacceptable.I purchased my vehicle in October 2024, and it has now come to light that an administrative error was made at the point of sale, with the wrong registration plate assigned to my car. This mistake has directly contributed to my current situation, where my vehicle has been left unusable and stationary for an entire day without any resolution at your Stockport SEAT site.Furthermore, I was informed by your team that I did not have an appointment booked. However, I have clear email confirmation that I had both an appointment and a diagnostic scheduled for the 17th. Despite this, my car was not even looked at. This demonstrates a serious lack of organisation, record-keeping, and accountability.To make matters worse, I have now been told that I must wait an additional week for a diagnostic appointment. I have also been informed that I am not eligible for a courtesy car until after the diagnostic is completed to confirm that the alternator fault is covered under warranty—despite this already being understood as a warranty issue.Under the Consumer Rights Act 2015, services must be carried out with reasonable care and skill, within a reasonable time, and without causing significant inconvenience to the customer. Based on the above, I do not believe these obligations have been met.Additionally, where a service falls below this standard, I am legally entitled to require repeat performance at no additional cost and within a reasonable timeframe. The current delays, lack of action, and refusal to provide reasonable support—such as a courtesy vehicle—clearly fall short of these requirements.I specifically purchased an extended warranty with SEAT under the expectation that both my vehicle and I would be properly supported in situations like this. Instead, I am left without a working car, without a courtesy vehicle, and without timely assistance. This fundamentally undermines the purpose and value of the warranty I paid for.This situation is not just inconvenient—it is having a serious impact on my family. I have three young children, the youngest of whom is only nine weeks old. I currently have no means of getting my children to school or taking my baby to essential medical appointments. The lack of urgency, empathy, and practical support shown is deeply concerning.I require urgent clarification on the following:• Why an administrative error with my registration was allowed to occur and remain unresolved• Why my confirmed appointment on the 17th was not honoured• Why I am being made to wait an additional week for a diagnostic• Why I am being denied a courtesy car despite clear hardship and a known warranty issueGiven the circumstances, I now require the following actions without delay:• Immediate prioritisation of my vehicle’s diagnostic and repair• Provision of a courtesy vehicle as a matter of urgency• A full written explanation and acknowledgment of the service failuresIf this matter is not resolved promptly, I will escalate the complaint through the Motor Ombudsman and consider pursuing further legal remedies available to me.Please respond within 7 days confirming how you intend to resolve this matter.I look forward to your urgent response.Yours faithfully,Leigh Green07515405718Sent from my iPhone