I took my car in for a service on 2/3/26. My wedding ring was in the cupholder when I dropped the car off. In the afternoon, post-service, I came to collect my car, and my ring was gone. I called the service team on the same day, 2/3/26, to complain, and they looked around the garage and in equipment but could not find it.

Hello, I'm posting this here because your email was not working. I received an email in regard to an aftersales appointment for a vehicle I did not purchase. I do not know if it was a scam but I wanted to bring it to your attention in case someone has used my data to make a purchase with you. I have copied the contents of the email below. I have also not given my phone number for privacy reasons and also that email would work better as I am in a completely different country than your office. Thank you for your time.Dear Miss O'Connell,Thank you for choosing SEAT Stockport to look after your vehicle.I am delighted to confirm your Aftersales appointment for your IBC, registration number MM74OND with us on 27/02/26 at 8.45.As you are bringing your vehicle into us, your Service Advisor will arrange a suitable time for you to pick-up your vehicle when you check in with them on the morning of your appointment.On the day of your appointment, please leave your service book in your vehicle so we can ensure this is updated for you. We will also require your locking wheel nuts.Should you require any further information, need to make any additions or changes to your booking, please do not hesitate to contact us any time.We look forward to welcoming you!Carley TelfordLookers SEAT

I am writing to you to complain formally regarding the exceptionally poor service which I experienced at Lookers Stockport earlier today.As a long time and loyal customer of Lookers Stockport (5 + years) I have bought several cars from yourselves and always had them serviced at Lookers Stockport.Today, I had booked a waiting service as I had my 3 month old baby with me. I arrived and informed by the member of staff, Anita, that the service would take approximately 2 hours. I said that I would take my baby to the park nearby but that I would be contactable by phone if needed.When I returned just before the 2 hours had elapsed, I was informed by Anita that my service plan had finished and so they had not completed the service. When I asked why Anita had not contacted me earlier to inform me that this was the case, she said that she had only just found out. I was very confused by this and asked why it had taken two hours to confirm the service plan; surely this would have prevented the service being completed within the two hours if it had been confirmed? Anita was unable to explain why this was the case and seemed very unsympathetic when I explained that I had my baby with me and needed to get back home.Anita then asked if I would be happy to pay for the service. I explained that I would but she said I would now have to wait for this to be completed. I explained that this was not possible as I had to get my baby back home and I could not wait another 2 hours. Anita then said that she would check with the service manager but this resulted in more waiting as he was on his lunch and she didn’t know when he would be back. Eventually, Anita managed to confirm that the car could be serviced within the hour- this meant that the process in total had taken over 3.5 hours.Due to the lack of communication from your staff, I have had my time wasted and been forced to delay getting my baby back home within a reasonable time frame. Given that I had made the service team aware in advance that I would be attending with my baby, I find the lack of genuine care for my circumstances and an inability to resolve the situation to my satisfaction, exceedingly poor. I will not be using Lookers Stockport for any future services or work on my car and will strongly consider whether I wish to purchase another Seat car when my current plan ends next year.

Your salesman Will was very good at understanding exactly what I wanted, he showed me everything available and helped at every turn.

bought April 2024, 5 days problem with the suspension have to allow 3 attempts to repair Allowed them to repair it. Month - 6 weeks still not fixed, cant exchange £1,000 debt and take an older car. Branch manager gave a gwj £100. The car has still got problems now. Really awful noise. Been in 9 times back last week noise is now worse, No mechanical fault you have to climb through the boot if there has been any frost. £1,400 worth of work needs to be carried out. Another issue as they have not worked on this part. A form was sent to the customer for her to sign and if there were any repairs not covered she would then have to pay. Cust if they could look into previous repairs and the lady just said no. No communication and at 5.15 called and was told she had to be there asap. Presented with a bill and the mechanic should be under warranty.

I am writing to raise a complaint regarding my experience at a recent appointment at your dealership on 17.02.2026.The appointment for my car was made on 26.11.2025 to investigate a persistent issue with the Front Assist system and to undertake a routine service. This date was chosen specifically during the half-term break, as I rely on my car for work and was not offered a courtesy car, despite my vehicle being under warranty.I dropped off my car on 16.02.2026 to ensure it was available for the appointment. I received no communication during the day to provide an update on progress, so at 15:45 I called to enquire. I was first asked when the vehicle had been brought in, which was concerning. After being placed on hold, I was told that work was still in progress and that the dealership closed at 17:30, although staff would likely be there until 18:00. Despite this, I was still not contacted following my call.As I live approximately 30 minutes away, I travelled to the dealership at 17:00 to collect my car. When I arrived, I was told that the service had been completed, but there was no reference to the Front Assist fault on the paperwork. When I queried this, I was told that the car had been “scanned” and that a technician would contact the technical team to determine whether a software update was required. The information was vague and unclear. I was also told that the warning would remain active and that I would be contacted at a later date.Communication throughout this process was poor, and the manner in which the matter was handled, on the phone and in-person, was dismissive and unprofessional.I would like to request a clear written explanation of the diagnostic work that was carried out and confirmation of the next steps to resolve the Front Assist fault.

Resp;onse knowledge and courtesy first class

my car went in for a service where there was a problem with the charcoal filter and was unable fix this on the date which was 6th Jan 2026 which at this time time the car was still under warranty, shortly after the car was out of warranty and there has been an dispute regarding this ever since. i was told this would be resolved with a week and now we are 6 weeks down the line.i am unsure if this is doing anything to damage the car at this point and i am currently in the process of upgrading my car and this is stopping me from doing this.I have called seat Stockport on a number of occasions and im not getting anywhere.

The salesman Will was very helpful and the overall feel of the dealership was very friendly.

I phone👁 ☎️Not got our car back yet!!! Don’t know even if it’s fixed as we’ve had no communication apart from a phone call on 5 th of February, would really like an update please thanks