My car was locked up and taken in for its MOT, and then brought back again. I was very pleased with both collection and return, andThe MOT on my car.Thank youDiana Hrynkiw

Good AfternoonPlease see below a non regulated complaint received via our team mailbox.Many thanks.Regards.F and I ComplaintsManchester Head OfficeLookers House 1st Floor, Lookers Stoke, Bede Road, ST4 4GUlookers.co.ukFrom: Leigh GreenSent: 18 March 2026 13:08To: mark.raban@lookers.co.uk; F and I ComplaintsSubject: Formal Complaint – Vehicle Failure, Incorrect Registration, and Unacceptable ServiceExternal Sender: Confirm legitimacy before acting.Dear Sir/Madam,I am writing to formally raise a complaint regarding the handling of my vehicle by your Stockport dealership and the level of customer service I have received, which I find wholly unacceptable.I purchased my vehicle in October 2024, and it has now come to light that an administrative error was made at the point of sale, with the wrong registration plate assigned to my car. This mistake has directly contributed to my current situation, where my vehicle has been left unusable and stationary for an entire day without any resolution at your Stockport SEAT site.Furthermore, I was informed by your team that I did not have an appointment booked. However, I have clear email confirmation that I had both an appointment and a diagnostic scheduled for the 17th. Despite this, my car was not even looked at. This demonstrates a serious lack of organisation, record-keeping, and accountability.To make matters worse, I have now been told that I must wait an additional week for a diagnostic appointment. I have also been informed that I am not eligible for a courtesy car until after the diagnostic is completed to confirm that the alternator fault is covered under warranty—despite this already being understood as a warranty issue.Under the Consumer Rights Act 2015, services must be carried out with reasonable care and skill, within a reasonable time, and without causing significant inconvenience to the customer. Based on the above, I do not believe these obligations have been met.Additionally, where a service falls below this standard, I am legally entitled to require repeat performance at no additional cost and within a reasonable timeframe. The current delays, lack of action, and refusal to provide reasonable support—such as a courtesy vehicle—clearly fall short of these requirements.I specifically purchased an extended warranty with SEAT under the expectation that both my vehicle and I would be properly supported in situations like this. Instead, I am left without a working car, without a courtesy vehicle, and without timely assistance. This fundamentally undermines the purpose and value of the warranty I paid for.This situation is not just inconvenient—it is having a serious impact on my family. I have three young children, the youngest of whom is only nine weeks old. I currently have no means of getting my children to school or taking my baby to essential medical appointments. The lack of urgency, empathy, and practical support shown is deeply concerning.I require urgent clarification on the following:• Why an administrative error with my registration was allowed to occur and remain unresolved• Why my confirmed appointment on the 17th was not honoured• Why I am being made to wait an additional week for a diagnostic• Why I am being denied a courtesy car despite clear hardship and a known warranty issueGiven the circumstances, I now require the following actions without delay:• Immediate prioritisation of my vehicle’s diagnostic and repair• Provision of a courtesy vehicle as a matter of urgency• A full written explanation and acknowledgment of the service failuresIf this matter is not resolved promptly, I will escalate the complaint through the Motor Ombudsman and consider pursuing further legal remedies available to me.Please respond within 7 days confirming how you intend to resolve this matter.I look forward to your urgent response.Yours faithfully,Leigh Green07515405718Sent from my iPhone

even though i wasn’t successful in getting a car with you my experience was amazing with Will, he was helping me find what i wanted and was also very patient with the process, he was very polite and kind all the time making sure my experience was good!

I would like to express my dissatisfaction with the response I received following a fault with my son’s adapted vehicle after it was serviced by your department last week (4/3/26).Unfortunately, shortly after the service it was apparent that the car was leaking fuel, a fault which required assistance from RAC home start who identified the cause as the fuel filter lid not refitted correctly.This situation caused significant inconvenience as my son is a wheelchair user and relies on the car for transport to all his activities. As the vehicle was not usable until fixed he was unable to participate in his usual activities and the disruption to his routine understandably affected him.I fully appreciate that these things can happen but given that the issue arose directly after the recent work I was disappointed by the response I received when raising the matter with your department (9/3/26). Under the circumstances I would have expected a more proactive acknowledgement of the issue and reassurance that it could be swiftly addressed. Instead, my son’s support worker and I were informed each time we spoke to someone that it would need to be brought in for ‘Diagnostics at £120’ and the earliest date (eventually) offered was 23/3/26.I have always trusted Lookers to carry out servicing to a high professional standard, which is why this experience has been particularly disappointing.I look forward to your response.

Still not had a video of the car

I took my car in for a service on 2/3/26. My wedding ring was in the cupholder when I dropped the car off. In the afternoon, post-service, I came to collect my car, and my ring was gone. I called the service team on the same day, 2/3/26, to complain, and they looked around the garage and in equipment but could not find it.

Hello, I'm posting this here because your email was not working. I received an email in regard to an aftersales appointment for a vehicle I did not purchase. I do not know if it was a scam but I wanted to bring it to your attention in case someone has used my data to make a purchase with you. I have copied the contents of the email below. I have also not given my phone number for privacy reasons and also that email would work better as I am in a completely different country than your office. Thank you for your time.Dear Miss O'Connell,Thank you for choosing SEAT Stockport to look after your vehicle.I am delighted to confirm your Aftersales appointment for your IBC, registration number MM74OND with us on 27/02/26 at 8.45.As you are bringing your vehicle into us, your Service Advisor will arrange a suitable time for you to pick-up your vehicle when you check in with them on the morning of your appointment.On the day of your appointment, please leave your service book in your vehicle so we can ensure this is updated for you. We will also require your locking wheel nuts.Should you require any further information, need to make any additions or changes to your booking, please do not hesitate to contact us any time.We look forward to welcoming you!Carley TelfordLookers SEAT

I am writing to you to complain formally regarding the exceptionally poor service which I experienced at Lookers Stockport earlier today.As a long time and loyal customer of Lookers Stockport (5 + years) I have bought several cars from yourselves and always had them serviced at Lookers Stockport.Today, I had booked a waiting service as I had my 3 month old baby with me. I arrived and informed by the member of staff, Anita, that the service would take approximately 2 hours. I said that I would take my baby to the park nearby but that I would be contactable by phone if needed.When I returned just before the 2 hours had elapsed, I was informed by Anita that my service plan had finished and so they had not completed the service. When I asked why Anita had not contacted me earlier to inform me that this was the case, she said that she had only just found out. I was very confused by this and asked why it had taken two hours to confirm the service plan; surely this would have prevented the service being completed within the two hours if it had been confirmed? Anita was unable to explain why this was the case and seemed very unsympathetic when I explained that I had my baby with me and needed to get back home.Anita then asked if I would be happy to pay for the service. I explained that I would but she said I would now have to wait for this to be completed. I explained that this was not possible as I had to get my baby back home and I could not wait another 2 hours. Anita then said that she would check with the service manager but this resulted in more waiting as he was on his lunch and she didn’t know when he would be back. Eventually, Anita managed to confirm that the car could be serviced within the hour- this meant that the process in total had taken over 3.5 hours.Due to the lack of communication from your staff, I have had my time wasted and been forced to delay getting my baby back home within a reasonable time frame. Given that I had made the service team aware in advance that I would be attending with my baby, I find the lack of genuine care for my circumstances and an inability to resolve the situation to my satisfaction, exceedingly poor. I will not be using Lookers Stockport for any future services or work on my car and will strongly consider whether I wish to purchase another Seat car when my current plan ends next year.

Your salesman Will was very good at understanding exactly what I wanted, he showed me everything available and helped at every turn.

bought April 2024, 5 days problem with the suspension have to allow 3 attempts to repair Allowed them to repair it. Month - 6 weeks still not fixed, cant exchange £1,000 debt and take an older car. Branch manager gave a gwj £100. The car has still got problems now. Really awful noise. Been in 9 times back last week noise is now worse, No mechanical fault you have to climb through the boot if there has been any frost. £1,400 worth of work needs to be carried out. Another issue as they have not worked on this part. A form was sent to the customer for her to sign and if there were any repairs not covered she would then have to pay. Cust if they could look into previous repairs and the lady just said no. No communication and at 5.15 called and was told she had to be there asap. Presented with a bill and the mechanic should be under warranty.