This is my second car I’ve bought from seat lookers Stockport in the past 12 months. I Emailed the manager Luke about buying my second car whom emailed me back promptly. I dealt with a young gentleman William whom was extremely helpful and felt very trustworthy. I had an issue with the second car which was rectified promptly and professionally. I would definitely keep coming back to seat lookers Stockport due to the service and trust I have in them. Thank you !

Had vehicle less than 6 months, ongoing issues - problem with clutch firstly, now infotainment system has gone blank. Fleet vehicle. Not the first time happened. Not happy with Car.next available date for booking 29th Jan.

Customer Name: Miss StainerOur Reference Number: RET-1218008Dear SEAT Team,We are forwarding a customer complaint for your review under your own complaint handling procedures, as the matter relates to the customer’s experience with the retailer and the handling of a vehicle breakdown situation.Customer’s account (neutral summary):• Customer states their vehicle has broken down three times in the last three weeks.• Customer states they were treated very poorly by the dealership and wishes to raise a complaint about the service experience.• Customer’s written complaint references “SEAT Stockport” in relation to the experience they are unhappy with.VWFS position:• As this relates to retailer conduct and service experience, we have referred this complaint to you for investigation and direct response.• If the customer attended a different site (for example, SEAT Stockport), please liaise internally as appropriate to ensure the complaint is reviewed by the correct branch/team.Desired outcome:• Review of the customer’s experience, including how the breakdowns were handled and the standard of service provided.• A clear explanation and response to the customer, including any apology where appropriate.• Confirmation of any actions taken to address the concerns and prevent recurrence.Customer contact details:Name: Miss Sarah StainerAddress: 132 Robinswood Road, Manchester, M22 0DDEmail: sazstainer7@gmail.comTelephone: 07794 677673Please confirm receipt and advise once you have contacted the customer.Yours sincerelyHamza KhanCustomer Resolutions Executive0800 912 3560customerresolutions@vwfs.co.uk

Very professional the team at Lookers

Thanks so much,for your amazing work on my car , it feels great, I have carried out all your recommendations.

October 2024 – i collected car from lookers Stockport branch – only approx. 1700 miles on the clock at purchase3/7/2025 – took car in for routine service – under service plan at local seat service centre (newcastle) – around 9000 miles on the clockReceived a call informing me that the car has different sized tyres on the car – on different axels. The car is not roadworthy & would fail its MOT if it were having one.The tyres were excessively worn and cracked down to the core on 2 of the tyres on the same side, they 2 other tyres were worn down to near limit.I had to pay to replace all 4 tyres so I could safely / legally be driving the car.The same day I called lookers at stockport (3/7/25 – 16:11) to discuss the issue as I have been sold the car in this conditionI was passed onto speak to Naj - who amongst other things - insisted that it was not possible that the car was sold to me in this condition. Stating I had no proof of this and that the lookers staff would not put their qualifications at risk.He was also suggesting that I had no proof that I had not changed the tyres myself. – which I had not changed they tyres but agree I cannot prove this.However - I offered suggestions as how to resolve this such as them looking at any stock photos they had of the car when it was for sale – Naj dismissed this stating they wont show anything.I also informed him I had a video of when the car was for sale on lookers website – he informed me that was not possible as they do not upload videos – I still have a copy of this video – unfortunately it only clearly shows one side of the car.Obviously there has been an error somewhere – either the car was received into lookers possession like this and had been overlooked or the tyres had been removed whilst in lookers possession & replaced incorrectly. – in both circumstances there would be no proof.He also stated no work was done on the car during its time in their possession – I requested all documentation pertaining to the car when it was in their possession – he said he would email me – I never received this3/7/25 – I submitted a complaint to lookers -Vehiclecomplaints@lookers after this phone call as I was not happy with this situation8/7/25 – I had a missed call from lookers10th / 11th / 13th July – I tried to return their call17 /7 /25 – I again spoke with Naj at 9.09am & again at 18:47pm. – the conversations were very repetitiveHe said that they would agree to pay for 2 of the typres as "a good will gesture" – which I wasn’t happy with as lookers have made a significant error.We ended the call ( my understanding) – that he was going to call me back after the weekend once id had a chance to think about the situation & speak with my husband.I never received this call – I waited a number of weeks.27/8/25 – I emailed vehiclecomplaints @lookers regarding the ongoing issue –I received an automated response and then nothing since.19/9/25 – I called the complaints department – someone took my details21/9/25 – spoke with naj again - presumably because the complaints team had informed the branch - – similar conversation to previous – I informed him I wasn’t happy to accept their offer and wanted the issue escalating to his manager if he wasn’t able to help.24th / 25th sept – x2 missed calls – no message was left about who was calling or whos call I should returnI then received no further calls after this.23/10/25 – 11.05 - I called them to chase up this complaint – soke with Naj – he asked me to email him the invoice for my tyres23/10/25 – 1:07pm - I emailed invoice as requested – I received no response at all.5/11/25 – I emailed to chase up – received no response24/11/25 10:46am – again I called to chase up – spoke with Naj – asked me to resend the invoice and he would deal with it same day24/11/25 – 10:52am – I reforwarded the email I originally sent from 23rd Oct– received no reply / response25/11/25 – emailed to chase up – no reply / response28/11/25 – emailed to chase up – no reply / response.4/12/25 –10:03am - I called as he was not responding to my emails – he was with a customer so I left a message with a colleague requesting he call OR email me that day– he did not call me back or email at all8/12/25 – I called again but he wasn’t at work13/12/25 – 15:06pm – I called again spoke with Naj –Said he would chase up and action the payment same day – never received the payment.17/12/25 - 13:49pm – called to chase up18/12/25 - received half of my tyre bill – this was not what was agreed18/12/25 17:26pm – called to complain – spoke with Naj.He stated this is what we agreed – for them to pay for 2 tyres – I have never agreed to this.He States he sent paperwork on the car that I previously requested – he did not send any paper work that I requested,Again this was a repetitive conversation regarding the issue.The conversation did not go well, I felt like he was lying – stating we had spoken previously which is why he did not respond to my multiple emails – this is not the caseI have constantly had to chase this due to lack of followup from looker at stockport.I informed him that I wanted the matter to be taken further.A short while later I received an email from them offering me a further £100 as "good will " which I have declined.As you can see from the extensive documented interactions – or lack of - this issue has gone on for 6 months.I feel like I have been patient and tolerant given the fact that the dealing of this matter has been appalling.I would like our conversations listened to / reviewed as to what exactly was said / agreed etc.I would like to look to gain evidence that I have bought the car from lookers in an unroadworthy condition of incorrect tyres on the car resulting in excessive wear / degrading of all my tyres.I am happy to provide copies of all of my emails that I have sent during this time.I do not want to deal with anyone at the stockport branch and request that this is dealt with by some else. Failing this I will have no choice but to go to the ombudsman for them to investigate impartially.

Called in today to enquire about cost of replacement wiper blades. A little more expensive than Halfords but genuine Seat parts. Dave explained and showed me why mine weren't working properly and kindly fitted them for me there and then, after giving the windscreen a good clean.I didn't expect such quick service, and Dave is a credit to Seat. Thanks!

picked car up, only had 91 mile on it , on 13th December, used for a matter of days and start showing faults, showing hybrid system not working correctly message on the dash, decorative interior lights were flashing on and off while driving, has called to advise garage and dropped vehicle in on 20th December and has only covered 60 mile from collecting vehicle and has heard nothing since then and is not keen on taking the vehicle back as confidence has been knocked. his happy to discuss changing for a like for like to keep as a customer

Subject: Formal Complaint – Motability Vehicle – Failure to Carry Out Oil Service – Lookers SEAT StockportDear Customer Service & Resolution Team,I am writing to raise a formal complaint regarding my Motability vehicle and the service provided by Lookers SEAT Stockport.Customer details:Full name: jodie sokolVehicle registration:MD24NLCVehicle make/model: seat atecaDealership: Lookers SEAT StockportIn November, the oil change/service warning light illuminated on my Motability vehicle. I contacted Lookers SEAT Stockport and was booked in for an oil change service on 27 November.On that date, the vehicle was collected from my home and later returned, as I have a disabled child and was unable to attend the dealership in person. I was advised that everything was fine. I was not provided with any paperwork, service report, or explanation of what work had been completed.Yesterday, the “check oil level” warning appeared. I checked the oil level manually and found it to be at, or just below, the minimum mark. After restarting the vehicle, the warning light went off. I re-checked the oil again this morning and it remains at or below the minimum level.Contact with MotabilityI contacted Motability, who advised me that SEAT never contacted them for authorisation for an oil change. Motability confirmed that, had SEAT requested authorisation due to the warning light being present, approval would have been given. As no authorisation request was made, no oil change or top-up was approved or recorded.Motability advised that I am currently safe to drive the vehicle only as long as no further warning lights appear, and instructed me to raise a complaint with SEAT.Contact with Lookers SEAT StockportI contacted Lookers SEAT Stockport today and was informed that:No oil change or oil top-up was carried outThe warning light was simply resetThe vehicle was returned to me without any oil being addedThey cannot collect the vehicle again until 26 JanuaryI was also told that Motability “only allow oil changes after 2 years or 12,000 miles”, which directly contradicts what Motability have confirmed to me. Motability have made it clear that authorisation would have been provided due to the warning light, had SEAT contacted them.I am extremely concerned that:The vehicle was booked in specifically for an oil changeThe warning light was reset without addressing the underlying issueThe vehicle was returned with oil at or below minimum levelNo authorisation was sought from MotabilityNo paperwork or explanation was providedI am now reliant on a vehicle with low oil levels while caring for a disabled child, with no reasonable collection date offered until late JanuaryThis is a Motability vehicle, and I trust that servicing is carried out correctly and safely. Resetting a warning light without carrying out the required work, particularly on a vehicle used to transport a disabled child, is unacceptable and potentially unsafe.Resolution soughtI am requesting:A full investigation into why the oil service was not carried out as bookedAn explanation as to why Motability were not contacted for authorisationAn urgent resolution, including oil top-up or oil change arranged at my home or an earlier collection dateConfirmation of what steps will be taken to ensure this does not happen againA written response addressing this complaint in fullPlease confirm receipt of this complaint and advise the next steps. Given the safety implications, I would appreciate a prompt response.Kind regards,Jodie sokolJodiesokol37_7@hotmail.co.uk

No reply to some email very bad parking