I had a prearrange appointment with Will to test drive car for 10am on Saturday morning, I arrived and there was no customer parking available all spaces were filled with SEAT cars presumably waiting to be sold. When we went into reception we let a lady know we were there to meet with Will for a test drive we were told he was busy with someone else and had another customer waiting in reception for him. Another sales man came to help but then said we had to wait as the car that I had booked to test drive had no petrol and he had to go out so put petrol in. I would get having to wait around and nothing be ready if I had just turned up without an appointment but it wasn't what I was expecting. I have since purchased a car from HPL and found the experience much more welcoming.

Good morning,I am complaining about the poor quality of this approved used vehicle and the poor quality of repairs to SEAT MP65 JKX.I purchased this car in January 2024 with two year warranty.The car had suspension problems from the outset (loud creaking) and I brought the car back for repairs to the suspension several times during the warranty period. The first was a few months after purchase and most recently you had my car for over a month in late 2025.The suspension creaking problem has not been resolved.I have now had this looked at by another garage and they state that the front suspension needs replacing at a cost of £1200.I believe that this vehicle was not sold in a satisfactory condition, particularly considering the ‘approved used’ quality standards expected from your company. I also believe that repairs have not been made to resolve the problem even though I have brought the car back for works several times.It is noted that the warranty is almost over, and I will now be complaining to SEAT directly and the motor ombudsman about this matter with more detail regarding the poor quality of this vehicle and repairs over the last two years.RegardsMr Lester

We made an appointment to come and test drive a car, ended up being passed to someone else even though we had made an appointment with somebody. We were then passed to another person (3rd person), never ended up test driving the car as they then told us they could not honour the price of the car despite us ringing the day before and being told the price was correct. We ended up being there for 2 hours and didn’t get much of what we actually came for, and for close to an hour and a half of that we were just sat waiting, far too long to just be sat in the dealership.

Sales team basically ignored us. Called in advance and still felt like we were begging to see help. Was going to buy a car but decided to go elsewhere

Good morning,I took our Seat Ateca into Stockport for a service on the 22nd of December.I had also asked the centre to investigate a fault with the parking sensors. They determined that one rear parking sensor was faulty and a replacement part was needed. The car was under warranty. I asked them to do this work. I was told they just have to sign it off with the warranty department and they would book it in with me. Nobody phoned me or emailed me to book it in so I phoned last Thursday. I was told that they would message the warranty department and ger back to me that day. Last Tuesday I phoned them up because I hadn’t received any contact from them. I was told that the advisor called Carl would get back to me later that day.. he didn’t get back to me later that day. So yesterday I phoned again. I was told the same thing, that they would email Carl and that he would get back to me, still I have heard nothing. But throughout this period my parking Sensor triggers every time a vehicle goes past and every time I reverse proving to be extremely distracting when I’m driving. I have mentioned this every time I’ve made contact. I realise that it is a difficult and busy time of year but I think this is beyond what is acceptable especially as we’ve paid specifically for an approved car with two years of warranty just so that there was piece of mind, should something like this happen.I would like a call back, a booking made and this fault fixed.Look forward to a timely response.Ben Clements

This is my second car I’ve bought from seat lookers Stockport in the past 12 months. I Emailed the manager Luke about buying my second car whom emailed me back promptly. I dealt with a young gentleman William whom was extremely helpful and felt very trustworthy. I had an issue with the second car which was rectified promptly and professionally. I would definitely keep coming back to seat lookers Stockport due to the service and trust I have in them. Thank you !

Had vehicle less than 6 months, ongoing issues - problem with clutch firstly, now infotainment system has gone blank. Fleet vehicle. Not the first time happened. Not happy with Car.next available date for booking 29th Jan.

Customer Name: Miss StainerOur Reference Number: RET-1218008Dear SEAT Team,We are forwarding a customer complaint for your review under your own complaint handling procedures, as the matter relates to the customer’s experience with the retailer and the handling of a vehicle breakdown situation.Customer’s account (neutral summary):• Customer states their vehicle has broken down three times in the last three weeks.• Customer states they were treated very poorly by the dealership and wishes to raise a complaint about the service experience.• Customer’s written complaint references “SEAT Stockport” in relation to the experience they are unhappy with.VWFS position:• As this relates to retailer conduct and service experience, we have referred this complaint to you for investigation and direct response.• If the customer attended a different site (for example, SEAT Stockport), please liaise internally as appropriate to ensure the complaint is reviewed by the correct branch/team.Desired outcome:• Review of the customer’s experience, including how the breakdowns were handled and the standard of service provided.• A clear explanation and response to the customer, including any apology where appropriate.• Confirmation of any actions taken to address the concerns and prevent recurrence.Customer contact details:Name: Miss Sarah StainerAddress: 132 Robinswood Road, Manchester, M22 0DDEmail: sazstainer7@gmail.comTelephone: 07794 677673Please confirm receipt and advise once you have contacted the customer.Yours sincerelyHamza KhanCustomer Resolutions Executive0800 912 3560customerresolutions@vwfs.co.uk

Very professional the team at Lookers

Thanks so much,for your amazing work on my car , it feels great, I have carried out all your recommendations.