We made an appointment to come and test drive a car, ended up being passed to someone else even though we had made an appointment with somebody. We were then passed to another person (3rd person), never ended up test driving the car as they then told us they could not honour the price of the car despite us ringing the day before and being told the price was correct. We ended up being there for 2 hours and didn’t get much of what we actually came for, and for close to an hour and a half of that we were just sat waiting, far too long to just be sat in the dealership.

Sales team basically ignored us. Called in advance and still felt like we were begging to see help. Was going to buy a car but decided to go elsewhere

Good morning,I took our Seat Ateca into Stockport for a service on the 22nd of December.I had also asked the centre to investigate a fault with the parking sensors. They determined that one rear parking sensor was faulty and a replacement part was needed. The car was under warranty. I asked them to do this work. I was told they just have to sign it off with the warranty department and they would book it in with me. Nobody phoned me or emailed me to book it in so I phoned last Thursday. I was told that they would message the warranty department and ger back to me that day. Last Tuesday I phoned them up because I hadn’t received any contact from them. I was told that the advisor called Carl would get back to me later that day.. he didn’t get back to me later that day. So yesterday I phoned again. I was told the same thing, that they would email Carl and that he would get back to me, still I have heard nothing. But throughout this period my parking Sensor triggers every time a vehicle goes past and every time I reverse proving to be extremely distracting when I’m driving. I have mentioned this every time I’ve made contact. I realise that it is a difficult and busy time of year but I think this is beyond what is acceptable especially as we’ve paid specifically for an approved car with two years of warranty just so that there was piece of mind, should something like this happen.I would like a call back, a booking made and this fault fixed.Look forward to a timely response.Ben Clements

This is my second car I’ve bought from seat lookers Stockport in the past 12 months. I Emailed the manager Luke about buying my second car whom emailed me back promptly. I dealt with a young gentleman William whom was extremely helpful and felt very trustworthy. I had an issue with the second car which was rectified promptly and professionally. I would definitely keep coming back to seat lookers Stockport due to the service and trust I have in them. Thank you !

Had vehicle less than 6 months, ongoing issues - problem with clutch firstly, now infotainment system has gone blank. Fleet vehicle. Not the first time happened. Not happy with Car.next available date for booking 29th Jan.

Customer Name: Miss StainerOur Reference Number: RET-1218008Dear SEAT Team,We are forwarding a customer complaint for your review under your own complaint handling procedures, as the matter relates to the customer’s experience with the retailer and the handling of a vehicle breakdown situation.Customer’s account (neutral summary):• Customer states their vehicle has broken down three times in the last three weeks.• Customer states they were treated very poorly by the dealership and wishes to raise a complaint about the service experience.• Customer’s written complaint references “SEAT Stockport” in relation to the experience they are unhappy with.VWFS position:• As this relates to retailer conduct and service experience, we have referred this complaint to you for investigation and direct response.• If the customer attended a different site (for example, SEAT Stockport), please liaise internally as appropriate to ensure the complaint is reviewed by the correct branch/team.Desired outcome:• Review of the customer’s experience, including how the breakdowns were handled and the standard of service provided.• A clear explanation and response to the customer, including any apology where appropriate.• Confirmation of any actions taken to address the concerns and prevent recurrence.Customer contact details:Name: Miss Sarah StainerAddress: 132 Robinswood Road, Manchester, M22 0DDEmail: sazstainer7@gmail.comTelephone: 07794 677673Please confirm receipt and advise once you have contacted the customer.Yours sincerelyHamza KhanCustomer Resolutions Executive0800 912 3560customerresolutions@vwfs.co.uk

Very professional the team at Lookers

Thanks so much,for your amazing work on my car , it feels great, I have carried out all your recommendations.

October 2024 – i collected car from lookers Stockport branch – only approx. 1700 miles on the clock at purchase3/7/2025 – took car in for routine service – under service plan at local seat service centre (newcastle) – around 9000 miles on the clockReceived a call informing me that the car has different sized tyres on the car – on different axels. The car is not roadworthy & would fail its MOT if it were having one.The tyres were excessively worn and cracked down to the core on 2 of the tyres on the same side, they 2 other tyres were worn down to near limit.I had to pay to replace all 4 tyres so I could safely / legally be driving the car.The same day I called lookers at stockport (3/7/25 – 16:11) to discuss the issue as I have been sold the car in this conditionI was passed onto speak to Naj - who amongst other things - insisted that it was not possible that the car was sold to me in this condition. Stating I had no proof of this and that the lookers staff would not put their qualifications at risk.He was also suggesting that I had no proof that I had not changed the tyres myself. – which I had not changed they tyres but agree I cannot prove this.However - I offered suggestions as how to resolve this such as them looking at any stock photos they had of the car when it was for sale – Naj dismissed this stating they wont show anything.I also informed him I had a video of when the car was for sale on lookers website – he informed me that was not possible as they do not upload videos – I still have a copy of this video – unfortunately it only clearly shows one side of the car.Obviously there has been an error somewhere – either the car was received into lookers possession like this and had been overlooked or the tyres had been removed whilst in lookers possession & replaced incorrectly. – in both circumstances there would be no proof.He also stated no work was done on the car during its time in their possession – I requested all documentation pertaining to the car when it was in their possession – he said he would email me – I never received this3/7/25 – I submitted a complaint to lookers -Vehiclecomplaints@lookers after this phone call as I was not happy with this situation8/7/25 – I had a missed call from lookers10th / 11th / 13th July – I tried to return their call17 /7 /25 – I again spoke with Naj at 9.09am & again at 18:47pm. – the conversations were very repetitiveHe said that they would agree to pay for 2 of the typres as "a good will gesture" – which I wasn’t happy with as lookers have made a significant error.We ended the call ( my understanding) – that he was going to call me back after the weekend once id had a chance to think about the situation & speak with my husband.I never received this call – I waited a number of weeks.27/8/25 – I emailed vehiclecomplaints @lookers regarding the ongoing issue –I received an automated response and then nothing since.19/9/25 – I called the complaints department – someone took my details21/9/25 – spoke with naj again - presumably because the complaints team had informed the branch - – similar conversation to previous – I informed him I wasn’t happy to accept their offer and wanted the issue escalating to his manager if he wasn’t able to help.24th / 25th sept – x2 missed calls – no message was left about who was calling or whos call I should returnI then received no further calls after this.23/10/25 – 11.05 - I called them to chase up this complaint – soke with Naj – he asked me to email him the invoice for my tyres23/10/25 – 1:07pm - I emailed invoice as requested – I received no response at all.5/11/25 – I emailed to chase up – received no response24/11/25 10:46am – again I called to chase up – spoke with Naj – asked me to resend the invoice and he would deal with it same day24/11/25 – 10:52am – I reforwarded the email I originally sent from 23rd Oct– received no reply / response25/11/25 – emailed to chase up – no reply / response28/11/25 – emailed to chase up – no reply / response.4/12/25 –10:03am - I called as he was not responding to my emails – he was with a customer so I left a message with a colleague requesting he call OR email me that day– he did not call me back or email at all8/12/25 – I called again but he wasn’t at work13/12/25 – 15:06pm – I called again spoke with Naj –Said he would chase up and action the payment same day – never received the payment.17/12/25 - 13:49pm – called to chase up18/12/25 - received half of my tyre bill – this was not what was agreed18/12/25 17:26pm – called to complain – spoke with Naj.He stated this is what we agreed – for them to pay for 2 tyres – I have never agreed to this.He States he sent paperwork on the car that I previously requested – he did not send any paper work that I requested,Again this was a repetitive conversation regarding the issue.The conversation did not go well, I felt like he was lying – stating we had spoken previously which is why he did not respond to my multiple emails – this is not the caseI have constantly had to chase this due to lack of followup from looker at stockport.I informed him that I wanted the matter to be taken further.A short while later I received an email from them offering me a further £100 as "good will " which I have declined.As you can see from the extensive documented interactions – or lack of - this issue has gone on for 6 months.I feel like I have been patient and tolerant given the fact that the dealing of this matter has been appalling.I would like our conversations listened to / reviewed as to what exactly was said / agreed etc.I would like to look to gain evidence that I have bought the car from lookers in an unroadworthy condition of incorrect tyres on the car resulting in excessive wear / degrading of all my tyres.I am happy to provide copies of all of my emails that I have sent during this time.I do not want to deal with anyone at the stockport branch and request that this is dealt with by some else. Failing this I will have no choice but to go to the ombudsman for them to investigate impartially.

Called in today to enquire about cost of replacement wiper blades. A little more expensive than Halfords but genuine Seat parts. Dave explained and showed me why mine weren't working properly and kindly fitted them for me there and then, after giving the windscreen a good clean.I didn't expect such quick service, and Dave is a credit to Seat. Thanks!